ACTIVE NPS

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Enhance and verify
your network quality

Technical service performance is an important touch point that, in our experience, contributes 20-30% to NPS. With traditional scoring methods it’s very hard to provide usable information to increase network and service quality and even harder to estimate a subscriber’s perception. With ActiveNPS you can directly correlate subjective subscriber NPS scoring with objective service quality KPI’s, subscriber location and coverage.

Correlating NPS with service quality

Get continuous NPS scoring reports

Weekly overall NPS scoring and collection volume showing detractors (red), neutral (yellow) and promoter (green).

NPS map representation

NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements.

See NPS-Service Quality correlation

NPS correlated with Service Quality (CS, PS and Paging) showing how well NPS scoring follows network service quality.

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