Enhance and verify
your network quality
Technical service performance is an important touch point that, in our experience, contributes 20-30% to NPS. With traditional scoring methods it’s very hard to provide usable information to increase network and service quality and even harder to estimate a subscriber’s perception. With ActiveNPS you can directly correlate subjective subscriber NPS scoring with objective service quality KPI’s, subscriber location and coverage.
Correlating NPS with service quality
Get continuous NPS scoring reports
Weekly overall NPS scoring and collection volume showing detractors (red), neutral (yellow) and promoter (green).
NPS map representation
NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements.
See NPS-Service Quality correlation
NPS correlated with Service Quality (CS, PS and Paging) showing how well NPS scoring follows network service quality.