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APPLICATIONS

With our platform you can monitor the service performance of ALL of your subscribers in real-time. Our wide range of applications bring value throughout your organization and all the way to your subscribers

So how does it work?

Applications ready to use

All our applications run on top of our in-house developed platform. They are not user license-based, they can be used by any user throughout your organization. All applications include support and continuous updates.

API to further digitalize CX

Our API is used to provide data to other systems in your network. Typically it's used to enable technical self-service through your app, website, chatbot, IVR or Smart Assistant. 

Input data from multiple sources

We collect data from different sources in your mobile network such as; passive probes, OSS, BSS, cell data, device data, CRM and trouble ticket systems, third party data sources like e.g. speed test services and weather information.

Cloud-based or on-premise 

Our platform runs on virtual or dedicated hardware. It can be an on-premise installation inside your network or hosted on a public cloud provider, like AWS.

Automation functionalities

Machine learning is used to automatically learn thresholds for different user- and network KPI:s and pick up deviations. These deviations can be used to trigger alarms or events. To better understand who will be affected by future issues, predictive analytics is used to estimate subscriber patterns.

GDPR compliance 

Our platform and applications store data to detect technical faults and errors in accordance with EU legislation. It has been deployed at numerous EU-based operators and passed all legal instances. Our platform and applications do not store raw general purpose reporting data.

Applications & API

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SubSearch

Search for individual subscribers to see their user experience and potential issues with the network, device or service. 
 

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BrandDash

Tracks service performance for brands and automate reporting to make sure SLA are fulfilled.

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Roamers

Monitor all roaming traffic to assure good service quality and analyze roaming behavior to better optimize offerings.

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InterConnect

Automatically monitor all your interconnection links and troubleshoot problematic destinations.

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Technical Self-Service

Personalized tech support in your mobile, desktop, smart assistant, chatbot or IVR. Instant and available 24/7.
 

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NocMap

Monitor the service performance of the entire mobile network to be able to capture any abnormalities directly.

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Crowds

Schedule all events where lots of people are expected to keep track of service performance in those areas at the given dates.

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REX

Manage all authority requests involving search and rescue, criminal investigations, court evidence, fraud and insurance.

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CorpDash

Tracks service performance for enterprises and automate reporting to make sure SLA are fulfilled.

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Devices

See all devices connected to the mobile network to view usage and performance for different vendors, models and software.

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C3P

Plan expansion of your radio network.  Avoid congestion in your network with device and user data. 

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ActiveNPS

Collects real NPS values from subscriber groups and connect with technical service performance. Analyzes which technical KPI:s have most (and least) effect on subscribers’ NPS.

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“With Subtonomy, we can monitor and secure service performance on a customer level, which has increased customer satisfaction. We’re also enabled to offer new and more advanced services.” 

 

Marina Rosander
Process Manager Billing and Service & Support at Telenor Sweden

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