Image by Shahadat Rahman

Application & APIs that

TURN NETWORK DATA INTO
ACTIONABLE INSIGHTS

  • TROUBLESHOOTING AT CUSTOMER LEVEL IN REAL-TIME FOR CSRs

  • ENABLE A CUSTOMER CENTRIC SERVICE OPERATIONS

  • OPEN APIs TO INTEGRATE IN DIGITAL CHANNELS

  • INTEGRATE WITH TROUBLE TICKET SYSTEMS

Applications and APIs ready-to-use

 

All Subtonomy applications run on top of our in-house developed platform. We offer ready-to-use and well proven applications to improve efficiency and digitalization within Customer Service, Wholesale offerings, Customer centric operations as well as streamlined process control for Compliance errands. 

Delivering a quality network proposition means meeting customers’ expectations of round-the-clock support across all channels at a cost you can afford. By delivering a precise, real-time picture of network experience, we empower CSPs to deliver the technical customer support capabilities required in the 5G, full-fibre era to all types of customer via any channel. 

Our open APIs is used to provide data to customer used channels such as a CSP branded app, website, chatbot or IVR but  also to integrate an application into the tool that is already in by customer service representatives today, Salesforce for example. 

Customer service & loyalty apps

Customer-centric operations apps

Wholesale applications