Application & APIs that
TURN NETWORK DATA INTO
TROUBLESHOOTING AT CUSTOMER LEVEL IN REAL-TIME FOR CSRs
ENABLE A CUSTOMER CENTRIC SERVICE OPERATIONS
OPEN APIs TO INTEGRATE IN DIGITAL CHANNELS
INTEGRATE WITH TROUBLE TICKET SYSTEMS
Applications and APIs
All Subtonomy applications run on top of our in-house developed platform. We offer ready-to-use and well proven applications to improve efficiency and digitalization within Customer Service, Wholesale offerings, Customer centric operations as well as streamlined process control for Compliance errands.
Delivering a quality network proposition means meeting customers’ expectations of round-the-clock support across all channels at a cost you can afford. By delivering a precise, real-time picture of network experience, we empower CSPs to deliver the technical customer support capabilities required in the 5G, full-fibre era to all types of customer via any channel.
Our open APIs is used to provide data to customer used channels such as a CSP branded app, website, chatbot or IVR but also to integrate an application into the tool that is already in by customer service representatives today, Salesforce for example.
Tracks service performance for enterprises and automate reporting to make sure SLAs are fulfilled.