Why does telecom companies underserve their customers?
In UK the Ofcom has reported that the Communication Service Providers (CSPs) are underperforming when it comes to customer service. In Sweden, the Swedish Consumer Agency, has also reported bad performance when it comes to CSP customer service. A few common complaints are: difficulty to terminate agreements, hard to get in contact with customer care, they don’t solve reported problems. All science today states that you should treat your customers well otherwise you face detra