# Subtonomy

>Subtonomy is a Swedish telecom software company that provides real-time network data analysis to communication service providers (CSPs), including mobile network operators, broadband providers and MVNOs. Its platform aggregates every network, device and subscriber data source into one place, then mediates and pre-analyzes it, so that self-service channels, customer service and technical support agents, and AI agents all work from the same pre-analyzed 360-degree truth view of each customer's actual service experience. 

This is delivered to support agents through the SubSearch agent desktop, to customers through self-service and chatbot channels, and to an operator's own AI systems through integration-ready APIs supporting Model Context Protocol (MCP) and Agent-to-Agent (A2A). Subtonomy is headquartered in Stockholm, Sweden, and is deployed by European operators including Telia, Tre and Telenor. Subtonomy REX, at rex.subtonomy.com, is the company's lawful disclosure and telecom compliance platform.

## Solutions

- [Telecom technical customer support](https://www.subtonomy.com/telecom-solutions/technical-customer-support): How CSPs automate first-line technical support, cut average handling time and raise first contact resolution using network-aware diagnostics.
- [AI telecom customer support chatbots](https://www.subtonomy.com/telecom-solutions/ai-telecom-customer-support-chatbots): Why standard LLM chatbots fail at telecom technical support, and how pre-analysed network context delivered via MCP or A2A turns them into diagnostic agents without hallucination.
- [5G fixed wireless access (FWA) and mobile broadband](https://www.subtonomy.com/telecom-solutions/fixed-wireless-access): Assuring FWA quality of experience using radio quality metrics (RSRP, SINR, RSRQ), cell congestion data and cell allocation validation, from network-wide clustering down to the individual subscriber.

## Platform

- [Data Platform and Support Engine](https://www.subtonomy.com/data-platform): The ingestion and correlation layer that converts fragmented OSS/BSS telemetry into a deterministic per-customer service status in milliseconds.
- [Product portfolio overview](https://www.subtonomy.com/products): The full suite of network-aware applications and AI-ready APIs for telecom customer support and service assurance.

## Products

- [SubSearch — consolidated agent desktop](https://www.subtonomy.com/products/subsearch): A single agent desktop unifying customer, device and network context, replacing swivel-chair workflows across multiple systems.
- [Technical self-service and automation API](https://www.subtonomy.com/products/technical-self-service): APIs that give chatbots, IVRs and apps the same real-time technical data an expert agent sees, enabling guided troubleshooting and proactive fault notification in self-service channels.
- [NocMap — real-time customer impact mapping](https://www.subtonomy.com/products/nocmap): A geographical, real-time view of network service performance with machine-learning anomaly detection, used to prioritise network work by actual customer impact.
- [Devices — per-device performance analysis](https://www.subtonomy.com/products/devices): Customer-centric, real-time service performance analysis broken down by handset and CPE model.
- [Roamers — inbound and outbound roaming](https://www.subtonomy.com/products/roamers): Real-time, customer-centric performance analysis for all roaming traffic. Telia Norway reduced roaming-related complaint calls by 80% using Roamers.
- [Crowds — events and venues](https://www.subtonomy.com/products/crowds): Real-time mobile network monitoring at events and specific venues, with KPI targets, alarms and automated communication.
- [Interconnect — carrier link monitoring](https://www.subtonomy.com/products/interconnect): Automated interconnect link monitoring with SIP/ISUP failure troubleshooting and carrier SLA optimisation.
- [CorpDash — B2B service quality](https://www.subtonomy.com/products/corpdash): Real-time enterprise service analysis with automated SLA reporting for business customers.
- [BrandDash — MVNO and sub-brand analytics](https://www.subtonomy.com/products/branddash): Network performance insights segmented by MVNO, MNO sub-brand and wholesale partner.
- [SubCell — customer-centric radio planning](https://www.subtonomy.com/products/subcell-customer-centric-radioplanning): Radio planning driven by measured customer experience rather than modelled coverage.
- [Active NPS](https://www.subtonomy.com/products/active-nps): Continuous NPS scoring correlated with area-specific network service quality, including NPS map reporting.

## Evidence and insights

- [Customer cases](https://www.subtonomy.com/insights/customer-cases): Documented deployments at European operators including Telia and Telenor.
- [Insights](https://www.subtonomy.com/insights): Guides, reports and technical papers for telecom operators.
- [Blog](https://www.subtonomy.com/blog): Analysis on AI in telecom support, agentic architectures, FWA assurance and service experience.
- [Events](https://www.subtonomy.com/events): Industry events and conferences where Subtonomy participates.

## Company

- [About Subtonomy](https://www.subtonomy.com/about): Company background, mission and leadership. Subtonomy has 100% customer retention and three consecutive World Communication Awards nominations.
- [News](https://www.subtonomy.com/about/news)
- [Careers](https://www.subtonomy.com/about/career)
- [Contact](https://www.subtonomy.com/about/contact-us): Head office, Katarinavägen 19, 116 45 Stockholm, Sweden. info@subtonomy.com

## Related site

- [Subtonomy REX](https://rex.subtonomy.com/): Subtonomy's lawful disclosure and telecom compliance platform, covering data retention, quick freeze, IP address tracing, lawful location intelligence, EU e-Evidence and e-CODEX readiness, and search and rescue operations. ISO/IEC 27001:2022 certified.

## AI Agent Access

This site is powered by Wix and supports the Model Context Protocol (MCP)
for agentic AI access. AI agents can connect directly to retrieve live,
up-to-date site content - no scraping required.

- [**Site MCP Endpoint**](https://www.subtonomy.com/_api/mcp)
- [**Wix MCP Docs**](https://dev.wix.com/docs/develop-websites/articles/get-started/about-the-wix-site-mcp)

## Available MCP Tools

### GetBusinessDetails
Retrieves business and site details such as timezone, email, phone, and address.
- No parameters required.

### SearchInSite
Searches the site for information.
- **searchTerm** - The term to search for in the site.

### SearchSiteApiDocs
Retrieves the API documentation for the Wix business solutions installed on
this site, and informs the AI client how to use the APIs. Use this tool for
querying products and services (instead of SearchInSite).
- **searchTerm** - The term to search for in the site API documentation.

### GenerateVisitorToken
Creates a new visitor session and obtains a visitor access token for the site.
Must be called before making any CallWixSiteAPI request if no visitor token
is already available in context.
- No parameters required.

### CallWixSiteAPI
Calls API methods on the site to perform actions on a visitor's behalf,
such as querying site data, booking an appointment, or starting a purchase.
- **visitorToken** - Visitor access token. Use GenerateVisitorToken first if not available.
- **url** - Absolute URL of the API method to call (e.g. https://www.wixapis.com/...). Retrieve using SearchSiteApiDocs.
- **method** - HTTP method to use for the API call.
- **body** - Request body as a valid JSON string.

### ReadFullDocsArticle
Fetches a complete article from the Wix developer documentation portal.
- **articleUrl** - URL of an article in the Wix developer documentation portal.

### ReadFullDocsMethodSchema
Fetches the full schema for a Wix API method. Should be called before
calling the actual method via CallWixSiteAPI.
- **articleUrl** - URL of the reference article for the Wix API method.

## Notes

- Content on this site is published in English.
- No authentication required to connect to the MCP endpoint
- Only public information accessible on the site is available
- Content is always live and up to date
- Last reviewed: August 2026