Subtonomy Customer centric Network Operations suite

Network Operations Center

ZERO-TOUCH OPERATIONS THROUGH INTELLIGENT AUTOMATIONS

  • HANDLE MASSIVE DATA VOLUMES WITH SPEED AND EFFICIENCY

  • HYPER-PERSONALIZED SELF-SERVICE FOR TECH DISTURBANCES 

  • REDUCE COSTS & STREAMLINE YOUR CUSTOMER SUPPORT OPERATIONS 

 

A more customer-centric network operations center

 

The communication service providers (CSPs) is once again intensifying its efforts to provide an even more customer-centric service operations. It is absolutely critical to always be on top of current service performance and new modern tools is a necessity to bridge the gap towards the customer service organization in order to deliver outstanding operations. 

With intelligent automations and trouble ticket integrations the ticket that affects the largest number of customer could have an impact at operations prioritization. 

 

Besides seeing all the specific details in the network, it is also important to have an overall view. This could be, seeing what effect a storm or fire has on a large area or estimating how many users are affected by an issue.

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We have suite of applications in order to take your network operations into the customer-centric service era. 

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Automated technical support -
a hyper-personalized experience

It’s no longer good enough to efficiently sort out reported issues, because only 1-3% of your customers contact their CSP when they experience problems. Instead, customers expect CSPs to provide personalized proactive support around-the-clock and in channels that suit them.

Candy Cotton

Customer-centric operations apps 


Subtonomy provides four key tools based on the same core data that transform your technical customer support. Together these tools help CSPs meet their customers' evolving expectations and ensure all their service channels stay in sync.

NocMap

gives a complete overview of the entire network from an aggregated to a very detailed view, where service performance is presented in real-time.

SubCell

is used in site and cell planning based on customer-centric input data, to see how to best expand your radio network.

Crowds

For bigger gatherings, such as sport events and music festivals, network needs to be planned and optimized properly in advance and during the event in Crowds application. 

Devices

says a lot about both your network and users. Analyze how users of different devices have different behaviors.

SUBTONOMY PLATFORM

NETWORK

EXPERIENCE DATA

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Forest Fire

NocMap - service performance in real-time

SubSearch gives your CSRs insight into the network experience of individual subscribers in real-time. 

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  • Machine Learning sets the automatic thresholds

  • Real-time plotting service metrics on geo-map

  • Intuitive analysis of problem severity & size of impact

  • Help to prioritize correctly

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Network station

Customer-centric cell planning
with SubCell 

Technical Self-Service delivers personalized self-service directly to your customers’ mobiles, meeting their needs for more accurate, personalized and up-to-date information. It is an API built on top of the Subtonomy platform, ensuring the same network performance data is supplied to both your customers and your CSRs. 

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  • Decrease calls to customer service

  • 24/7, instant and persoanlized

  • Automated and fully digitalized solution

  • 5G approved service assurance

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Group of millennialls looking into their smartphones

Devices -  

SubSearch gives your CSRs insight into the network experience of individual subscribers in real-time. 

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  • Troubleshoot at customer level in real-time

  • Increase first call resolution

  • Reduce handling time by 50%

  • Easier access to network data

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