Subtonomy is proud to be part of CCW Europe VIRTUAL - taking place from the 27th October - 20th November 2020.
We’ll show how our Customer Self-Service app helps taking pressure off customer support and how our customer support application empowers agents to better help customers calling in with technical issues. We use machine learning to find technical deviations in the network and predictive analytics to see which subscribers may get affected. Our analytics also correlates technical service quality with customer NPS.
By giving customer support agents better insights and combining it with self-service possibilities, customized subscriber notifications and smart IVR we’re taking the first steps towards a self-driving customer support.
The European edition of the world's #1 Customer Contact Series Event is 100% online and will provide you with cutting edge learning and quality discussions in the comfort of your own home! Join us and and 1000+ Customer Contact and CX professionals by registering online for free now: https://www.cxnetwork.com/events-ccweurope-virtual/
If you’re interested in meeting us there, reach out and we’ll set up a meeting: fredrik.edwall@subtonomy.com