Telia Estonia has signed a contract for Subtonomy Roamers, allowing them to capture potential roaming issues before subscribers start raising concerns. The application monitors both outbound- and inbound roaming traffic, hence allowing Telia to assure a better service experience for their own subscribers going abroad as well as for visitors coming to the Estonian network.
Fredrik Edwall – EVP Sales & Marketing at Subtonomy, says:
“We’re thrilled to be able to provide our Roamers application also to Telia Estonia. There are some really cool machine-learning functionalities in there to pick up service abnormalities in real-time that I think will really help with how roaming traffic is managed. We’re all now eager to get Roamers up-and-running together with Telia Estonia and are looking forward to a continuous close collaboration.”
Margot Lelle – Head of Department (Service Support tools, DevOps) at Telia Estonia, says:
“The Subtonomy Roamers implementation is really exciting news for us and how we work with roamers. It will allow us to work more efficiently internally with roamers, but above all it will allow a better roaming experience for our customers. We’re a small and international country with many people traveling and it is important for us to be able to provide the very best roaming service to our users.”
Subtonomy provides intuitive machine learning software for Communications Service Providers for increased customer experience. The company is headquartered in Stockholm with sales office in Dubai and is working with telecom customers globally. More information about Subtonomy and its offerings can be found at www.subtonomy.com or by contacting media@subtonomy.com.