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Unlock the full value of roaming
Roaming isn’t just another connectivity service, it’s a high-margin growth engine. As international travel rebounds and 5G adoption accelerates, global roaming revenues are projected to exceed $20 billion in 2025, up 19% over pre-pandemic levels.
But as roaming becomes more competitive, telecom operators need to stand out. Differentiation hinges on delivering exceptional customer experiences, proactive care, and complete visibility into roaming behaviors.
With Subtonomy Roamers, you can transform every roaming session into a revenue opportunity, while building loyalty that keeps customers coming back.
Key benefits of Subtonomy Roamers
PROTECT AND GROW HIGH-MARGIN REVENUE
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Detect silent roamers, inbound visitors, and outbound travelers in real time
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Optimize bundle activations and steer traffic to preferred networks
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Capture your share of a $20B+ market without extra infrastructure costs
BOOST EFFICIENCY AND REDUCE COSTS
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Cut complaint calls by up to 80% thanks to clear, proactive communication
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Resolve issues 90% faster with advanced root cause analysis tools
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Free up your teams to focus on high-value tasks instead of manual investigations
DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES
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Proactively notify customers about usage and spend to prevent bill shock
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Empower customers with self-service control, using our Roaming API, they can instantly switch roaming providers if quality drops
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Improve satisfaction and retention with transparent, effortless roaming journeys
SEE EVERYTHING IN ONE PLATFORM
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Monitor inbound, outbound, and silent roaming in a single dashboard
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Track usage, performance, and revenue trends across networks and partners
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Prioritize the right actions with a clear view of how many customers are affected
Your Command Center for Roaming Analytics
Explore how Subtonomy Roamers visualizes, analyzes, and operationalizes roaming data, so your teams always stay one step ahead.
Everything you need, all in one intuitive interface.
Dynamic Roaming overview dashboard
Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed.
Roaming Traffic Alarm Map
Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users.
Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness.
Comprehensive Alarm Table
A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI.
Telia Norway cutting roaming complaint calls by 80% with Roamers application
The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers.
From 5G and eSIM travel bundles to the rise of IoT roaming, customer expectations are evolving fast.
Subtonomy Roamers helps you meet these demands head-on, turning complexity into clarity and insight into action.
Don’t leave revenue on the table. Start delivering the roaming experience your customers deserve.
Ready to See Subtonomy Roamers in Action?
Book a demo today.
Future-proof your Roaming strategy
"We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers."
BJØRN TORE GULLORD
Head of Service Assurance & Operation @ Telia Norge
"We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us."
