REX Case Management
An optional add-on to streamline lawful requests end-to-end.
SECURE. STRUCTURED. COMLIANT.
Case Management System for Telecom Lawful Requests
REX Case Management is a purpose-built module designed to bring structure, automation, and accountability to how telecom operators handle lawful requests — from initial intake to final delivery. As an add-on to the REX platform, it integrates seamlessly into your secure workflow and strengthens compliance with national legal frameworks.
Benefits of REX Case Management System
Handling lawful requests requires more than data retrieval. It demands full traceability, secure handling, and streamlined reporting. REX Case Management System automates and governs the entire lifecycle of each request to ensure operational excellence and legal compliance.
Key Advantages for Telecom Operators
IMPROVE OPERATIONAL EFFICIENCY
Automated workflow handling: Reduce manual effort and accelerate request turnaround times.
Centralized request logging: Maintain a full audit trail of every request, search, and result.
Minimize errors: Automate structured input/output interactions with systems like REX to eliminate human error.
Ensure Compliance with Lawful Interception and Data Retention Regulations
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Traceable Case Management: Each action is tied to a unique case ID, creating a defensible audit trail.
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Automated Billing Integration: Prepare and export accurate billing data for seamless invoicing.
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Regulatory Reporting Tools: Automatically generate required statistics for legal compliance.
Why Subtonomy REX?
REX is designed to directly address the challenges with timely, accurate data retrieval. The often fragmented data, is collected from numerous systems, pre-analyzed into one user-friendly tool, saving time and reducing costs and minimizing the risk of human error.
Subtonomy REX collects, processes and maps data from several telecom data sources into ONE place
NETWORK DATA - REX collects processes and maps data from timing advance measurements, mobile signaling, billing CDRs and passive probes (XDRs). This data includes information on calls, SMS, roaming records (TAP files), both public and private IP addresses (NAT logs), data connections and location data.
IP ADDRESS DATA - REX efficiently handles IP address mapping by integrating and preprocessing data from multiple sources, ensuring compatibility across various sub-systems and reducing storage needs with advanced data processing techniques.
GEOLOCATION DATA - Positioning data primarily comes from network information, such as cell identities, geographical co-ordinates and cell directions. Positioning or location system data can be integrated if available.
REFERENCE DATA - REX integrates and enriches data by mapping signaling and IP records with CRM data, map data, cell inventory and device databases.
REAL-TIME & HISTORICAL DATA - REX accesses both real-time and historical data at the set number of days and subset of data that is authorized. All searches are logged and data is retained for the specific number of days.
PROVEN IN FIELD
Built for Telecom Operators.
Trusted by Authorities.
Subtonomy REX is a future-proof SaaS platform tailored for
telecom operators to meet legal data retention and lawful request obligations with unmatched speed, integrity, and efficiency.
Trusted by Tier-1 European operators, REX consolidates retention and geolocation data into a single, secure application — purpose-built for today’s demands and tomorrow’s expectations.
Why Telecom Operators
choose REX for Legal Data Retention
INSTANT SEARCH RESULTS WITHIN 30 SEC
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Lightning fast individual records available within 30 seconds
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Preprocessed data enables immediate delivery to authorities
ONE SYSTEM - ALL DATA
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Streamlined workflow in ONE consolidated system
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Consolidates CDRs, NAT logs, passive probes, CRM, and network data
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Eliminates silos and manual searches across disparate systems
AUTOMATION-FIRST APPROACH
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Accurate results removes human error and reduces legal risk
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Easy-to-use GUI speeds oresponse time, new onboarding and reduces reliance on skilled staff
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Increases team efficiency and reduces operational costs
GDPR COMPLIANT & ISO 27001 CERTIFIED
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Built-in controls for access, audit logging, and data minimization
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Ensures only lawful and verified requests are processed
SECURE BY DESIGN
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Fully on-premise deployment
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Flexible retention times configured by type of record
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Role-based access, secure transfer, and complete traceability
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Complies with national and international standards (ETSI TS102 657 & custom national formats)
FUTUREPROOF FOR UPCOMING LEGISLATIONS
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Designed to adapt to evolving legal frameworks and network techniques
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Highly flexible in terms of data formats, delivery logic, and access models
PROVEN IN FIELD
Take their word for it.
"Telenor Norway has recently implemented REX as a solution for handling authority requests. We are very pleased by both the system itself and with Subtonomy as a vendor. REX gives us a completely different workday in terms of easiness of use and query response time. Reports we previously had to wait several hours for are now generated in minutes or even seconds. Subtonomy impresses us by being very welcoming, customer-oriented and solution-focused, with high quality project deliveries and reliable support services."
TERJE RUDIN
Product Manager Police Response Center & NOC @Telenor Norway
Let’s Talk Future-Ready Retention
Subtonomy REX isn’t just a system, it’s your trusted partner for lawful data retention. Reduce integration effort, respond faster to lawful demands, and ensure end-to-end control.
Contact us to learn more or book a demo.