SECURE. STRUCTURED. COMLIANT.
Case Management System for Telecom Lawful Requests
REX Case Management is a purpose-built module designed to bring structure, automation, and accountability to how telecom operators handle lawful requests — from initial intake to final delivery. As an add-on to the REX platform, it integrates seamlessly into your secure workflow and strengthens compliance with national legal frameworks.
Benefits of REX Case Management System
Handling lawful requests requires more than data retrieval. It demands full traceability, secure handling, and streamlined reporting. REX Case Management System automates and governs the entire lifecycle of each request to ensure operational excellence and legal compliance.
AUTOMATED. TRACEABLE. TRUSTED.
Key Advantages for Telecom Service Providers
IMPROVE OPERATIONAL
EFFICIENCY
Automated workflow handling
Reduce manual effort and accelerate request turnaround times.
Centralized request logging
Maintain a full audit trail of every request, search, and result.
Minimize errors
Automate structured input/output interactions with systems like REX to eliminate human error.
ENSURE COMPLIANCE WITH ALL REGULATIONS
Traceable case management
Each action is tied to a unique case ID, creating a defensible audit trail.
Automated billing Integration
Prepare and export accurate billing data for seamless invoicing.
Regulatory reporting tools
Automatically generate required statistics for legal compliance.
Features of REX Case Management
CENTRALIZED CASE MANAGEMENT FOR TELECOM LAWFUL REQUESTS
Request intake & logging
Receive and process lawful authority requests in a structured, secure flow.
Case assignment
Automatically assign case numbers and prioritazation to ensure organization and traceability.
End-to-end case tracking
Monitor case progress, review status, and update records as needed.
Full case visibility
Access administrative details at a glance – requester, status, references, actions, and outcomes.
AUTOMATION AND SYSTEM INTEGRATION WITH REX
Automated data searches
Trigger internal system queries based on predefined case parameters.
Secure result storage & delivery
Manage and deliver result files securely while maintaining the chain of custody.
Billing export support
Generate billing records for import into your financial systems.
Bulk intake via JSON
Upload structured files to auto-create cases and further reduce manual entry.
CUSTOM CONFIGURATION FOR TELECOM ALL COMPLIANCE
Adaptable system settings
Configure the platform to meet local legal and operational needs.
Data freeze management
Ensure compliance with legal holds and data freeze mandates through robust governance tools.
PROVEN IN FIELD
Take their word for it.
"Telenor Norway has recently implemented REX as a solution for handling authority requests. We are very pleased by both the system itself and with Subtonomy as a vendor. REX gives us a completely different workday in terms of easiness of use and query response time. Reports we previously had to wait several hours for are now generated in minutes or even seconds. Subtonomy impresses us by being very welcoming, customer-oriented and solution-focused, with high quality project deliveries and reliable support services."
TERJE RUDIN
Product Manager Police Response Center & NOC @Telenor Norway
Deploy Case Management for
Telecom Lawful Requests
REX Case Management is an optional module for telecom operators using the REX platform. It brings structure, speed, and confidence to the handling of lawful requests — supporting both technical operations and legal compliance.
Contact us to learn how Case Management can improve your lawful interception and data retention workflows.