5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Home / Solutions / Scale Your 5G FWA Business with Precision From macro-network performance to the individual customer. As FWA adoption accelerates across Europe, the industry is shifting from “connection” to "quality" as the true retention driver. Subtonomy delivers the geospatial intelligence you need to assure service quality, manage capacity, and automate support. Book demo Learn more Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs. THE CHALLENGE Managing the FWA growth spurt Fixed Wireless Access has evolved from a niche technology into a mainstream broadband alternative. The key challenge isn’t coverage — it’s capacity and Quality of Experience (QoE). When cells get congested, interference rises and customer frustration follows. Subtonomy brings network operations and customer support together with a single source of truth for the entire FWA lifecycle. THE COMPLETE VISIBILITY SOLUTION From network-wide aggregation to single customer support THE MACRO VIEW Aggregated signal quality & clustering Get a clear, immediate understanding of your FWA network’s true health. Our platform aggregates signal-quality data across your entire footprint, giving you a high-level view that can be explored down to specific clusters. Quality buckets: Every user is automatically categorized into Excellent, Good, Poor, or Unusable. Precise metrics: See exact user counts and percentages in each bucket (e.g., “3.2% of users are Unusable”). Cluster analysis: Instantly identify geographical hotspots where quality is degrading, enabling proactive action before dissatisfaction turns into churn. THE ANALYTICAL VIEW Multi-level filtering (cell, node, municipality) Move from insight to root cause with flexible, multi-level filtering. Drill through the network hierarchy to understand where capacity or coverage issues originate — from municipality-level trends down to the individual node and cell. Granular filtering: See for example, how many users in Vadstena Municipality currently have Unusable quality. Trend tracking: Compare performance over 1, 2, or 3 weeks to validate whether upgrades or changes have improved customer experience in a selected area. THE MICRO VIEW Individual Customer Support Empower agents to solve issues in seconds. Your agent will be empowered to identify if, and what trouble, the individual customer is experiencing and next best actions on how to resolve the potential issues. Real-time diagnostics: Give agents a live view of the customer's CPE status, historical signal strength (RSRP), and quality (SINR/RSRQ). Remote fixes: Verify router placement, check for local interference, or identify if the issue is a wider network fault, all without escalating to 2nd line support. One truth: The data agents see in SubSearch matches the aggregated data network engineers see in NocMap, creating a single source of truth for the organization. Transforming FWA complexity into clear insights See how Subtonomy turns reactive firefighting into proactive clarity. This short video shows how network engineers and support agents gain one shared view of the truth — accelerating troubleshooting, reducing handling times, and elevating the FWA experience. Telenor Sweden Transforming FWA Support with Subtonomy As Telenor scaled 5G FWA, customers expected fiber-like quality — but traditional mobile tools couldn’t show agents what was really happening in the home. With Subtonomy, Telenor gained a single, unified view of signal quality, congestion, and outdoor unit placement. CUSTOMER SUCCESS STORY “The result from all of this is reduced queue times and less handling time for our customers when they call customer service. They also get better opportunities for self-service and whenever they call our customer service they don’t have to repeat themselves.” Lisa Lundbäck Mobile Product Manager, Telenor Sweden Read full case study WHY SUBTONOMY Go beyond coverage — visualize the true radio reality To deliver a superior 5G FWA service, simple coverage maps aren't enough. Subtonomy empowers your team to visualize the complex radio metrics that dictate the actual user experience, turning data into actionable insights for support and operations. Advanced radio quality visualization (SINR & RSRQ) While many tools stop at signal strength (RSRP), we visualize the KPIs that define stability and speed: SINR (Signal-to-Interference-plus-Noise Ratio) and RSRQ (Reference Signal Received Quality). By tracking these essential metrics, you can distinguish between a user with a "strong signal" and one with a "good connection," ensuring customers get the lightning-fast internet they signed up for. Integrated congestion insights FWA is sensitive to capacity. We ingest and visualize Cell Congestion data from your network counters alongside individual user performance. This allows agents to instantly spot service anomalies caused by high network load. By pre-evaluating mobile network capacity in the support view, you can distinguish between a hardware issue and a temporary capacity crunch. Cell allocation validation A common issue in FWA is devices latching onto the "wrong" cell tower. Our platform allows you to validate if the outdoor unit is connected to the allocated 5G FWA cell or if it has drifted to a suboptimal neighbor. Agents can swiftly confirm connection status and, if needed, recommend outdoor unit adjustments or relocation to lock onto the correct, uncongested cell. Frequently Asked Questions about FWA Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the FWA solution and the Subtonomy platform. How do you help us manage network quality as FWA subscribers grow? As networks fill up, we help you conquer network congestion. By allowing you to pre-evaluate mobile network capacity and plan your future network capacity, we ensure you can maintain optimal service levels and preserve your brand's reputation even as volumes increase. This proactive approach avoids over-burdening the network. Why is validating cell allocation critical for FWA performance? Speed relies on the right connection. Our solution allows agents to swiftly confirm if the customer's outdoor unit is connected to the allocated 5G FWA cell. If a mismatch is found, agents receive expert recommendations to guide the customer in adjusting the unit for the best possible signal. Which KPIs are used to monitor the actual FWA customer experience? Beyond basic signal strength, we visualize critical quality metrics like SINR and RSRQ. This helps support agents spot service anomalies caused by cell congestion. Even if occasional cell congestion occurs, agents can quickly determine if the issue is network-related or hardware-related. How does the system handle real-time network congestion? We ingest data to visualize load. If there is a hitch, the agent dashboard lights up with expert recommendations. Agents can verify if the outdoor unit needs relocation or if the issue is due to temporary capacity constraints, ensuring the customer gets the lightning-fast internet they signed up for. How does Subtonomy streamline the FWA support agent workflow? FWA support is complex, so we streamline the workflow by consolidating all necessary tools in one interface. This gives agents a single view for speedy and efficient troubleshooting, removing the need to switch between multiple screens. Can customers resolve technical FWA issues via self-service? Yes. We empower customers in self-service channels via APIs. Through your app, customers can get guidance on installing units, advice on reboots, and clarification on whether issues stem from hardware or the network. This puts personalized tech support in your customers' pocket, open 24/7. How can we proactively alert customers about service anomalies? Using our accurate 360˚ customer-centric service view, you can identify specific clusters of impacted users. This allows you to instantly alert only customers affected by a service anomaly, providing a personalized experience and reducing inbound calls. THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satisfied client base. Read more about FWA in our recent blog posts 1 2

Meet Subtonomy at MWC 2026 and explore AI-powered customer support and future-proof legal data retention. Book a meeting or demo with our expert team on-site. Meet Subtonomy at MWC 2026 See how future-proof data retention and telecom-ready AI can transform your operations. We’re heading to MWC Barcelona 2026, and this year we’re putting the spotlight on two areas shaping the future of telecom operations; AI in Customer Support and Legal Data Retention. Meet our expert team on-site for hands-on demos, technical deep dives and 1:1 sessions in our private meeting room. Book a Meeting at MWC Fuel Your AI With Smart, Telecom-Ready Data Supercharge your customer support AI with accurate, real-time telecom intelligence. Most AI chatbots still struggle with technical issues — not because the AI is weak, but because the input data is. Subtonomy changes that. With Subtonomy’s telecom-ready data APIs, your AI can: Understand real network conditions in real time Solve complex technical issues, not only simple FAQ Improve CSAT and FCR instantly Reduce escalations and operational costs Deliver human-like support powered by verified telecom data Experience the AI Demo Legal Data Retention for New EU Requirements Stay compliant with a secure, operator-controlled retention solution. Regulatory expectations are increasing across Europe. Subtonomy REX gives telecom operators a reliable and efficient way to manage legal data retention and lawful requests — without adding operational complexity. With REX, you can: Meet national and EU data retention regulations Handle lawful requests with accuracy and full traceability Expedite quick data freeze Provide validated data to authorities quickly and securely Reduce manual steps and operational risk Maintain strict access control and compliance Experience REX Why Meet Subtonomy at MWC? Meeting us on-site gives you direct access to: New AI data capabilities purpose-built for telecom A future-proof approach to data retention and compliance Insights from operators across Europe A private room for in-depth discussions Dedicated experts ready to explore your use cases Location: MWC Barcelona – Fira Gran Via Subtonomy Private Meeting Room (Hall 2, Meeting Room 2A61MR Dates: 2-5 March 2026 Availability: Book a meeting, schedule a demo or request a technical deep dive. Slots are limited. Ready to meet us at MWC? Secure your session and discover how Subtonomy is rethinking telecom support and legal data retention.

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Home / About / Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Telenor Sweden uses technical self-service API from Subtonomy in their technical customer support journey to improve the customer experience. Home / Insights / Customers / Telenor's automated self-service offers improved customer experience Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload. Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience. Download this case to find out how Telenor's automated self-service offers improved customer experience.

Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Home / Insights / Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center.

Telenor uses Subtonomy to reduce queue times and handling time for FWA customers while improving self-service opportunities. Home / Insights / Customers / Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy.

Subtonomy has sponsored the AI in Customer Care chapter itn the GSMA AI Survey 2025, which gives you direct insights from mobile professionals Home / Insights / GSMA AI Survey Report 2025 AI is Transforming Telecom – Are You Ready? AI is reshaping industries at an unprecedented pace, and telecom is no exception. From predictive network management to AI-driven customer care, the impact is undeniable. But how prepared are telecom operators to harness this transformation? What challenges do they face? And do they have the right resources to ensure a strong return on investment? As a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report, which gives you direct insights from mobile professionals worldwide. Discover key findings across six critical areas: Managing the network Keeping the network safe and high-performing Unlocking commercial advantages with AI Transforming customer care Revolutionizing voice services Enhancing the user experience Download the full report to explore how AI is shaping the future of telecom.

Find our insights, white papers, webinars, guides and customer success stories. Download and enjoy! Home / Insights / Insights Find our insights, white papers , events, webinars , guides and customer success stories. Download and enjoy! The AI Survey Report 2025 Subtonomy has teamed up with GMSA in this global AI Survey 2025, as a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report — giving you direct insights from mobile professionals worldwide. Download now The State of Telecom Customer Support in UAE 2024 The United Arab Emirates (UAE) has one of the world’s most advanced mobile networks. But how well do they support their customers' needs of service and support? This new research will give you all the insights. Download now Attitudes to Customer Support in South Africa 2023 This new research on the telecoms customer support market, looking at the South African market, which provides key insights into the online habits and customer support expectations of South Africans. Download now The state of Mobile & Broadband customer support 2022 This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support. Download now Annual Global Telecom Industry Survey 2021 Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Download now How telcos can create value with multi-faceted automation Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Download now The state of Telecom Technical Customer Support 2021 Discover trends, challenges and future investments in technical customer support in this market study from 2021. Download now Communication Service Provider technical support preferences 2020 Discover how consumer prefer to interact with their CSPs technical customer support in this market survey from 2020. Read now

Subtonomy’s Data Platform enables telecom operators to monitor, analyze, and optimize network performance in real-time, driving operational efficiency and customer satisfaction. Home / Data Platform & Support Engine / The Subtonomy Support Data Platform UNIFIED, PROACTIVE AND INTELLIGENT Subtonomy's integrated data platform consolidates complex telecom data into a single, unified source of truth, empowering support teams and self-service channels with real-time, actionable insights. A Unified Architecture for Customer Support The core challenge in telecom support is data chaos. Information is fragmented across BSS, OSS, and network silos, making it impossible for agents to get a quick, accurate answer. The Subtonomy platform is designed to solve this. It breaks down data silos by creating a single, pre-processed, and enriched data layer. This architecture shifts support from reactive to proactive, providing 1st line agents, 2nd line technicians, and AI-driven channels with a complete, 360-degree view of the customer's experience. This is the engine that drives lower Average Handle Time (AHT), higher First Contact Resolution (FCR), and improved customer satisfaction. Comprehensive Data Sources for a 360° View The platform is data-source agnostic, built to collect, process, and correlate data from every corner of the operator's ecosystem. NETWORK PERFORMANCE DATA (2G-5G & FIXED) Collects and analyzes real-time signaling from all mobile generations (2G-5G), passive probe data (XDRs), and network element logs to understand real-time service performance for voice, data, and streaming. For Fixed Wireless Access (FWA), it ingests AP/RGW (Access Point/Residential Gateway) data to troubleshoot single-customer performance and to visualize clusters of FWA devices on a map for proactive congestion management in the NOC. CUSTOMER AND BUSINESS DATA (BSS) Integrates with multiple CRMs, billing platforms (including CDRs for activity records), and provisioning systems to instantly connect any network event to a specific customer, their subscription, and their service history. SERVICE & TOPOLOGY DATA (OSS) Collects and maps data from service inventory, topology, and assurance systems to understand the complete service chain, from the handset to the core network. DEVICE & SUBSCRIBER DATA Collects device information (TAC), SIM details, and subscription status, allowing agents to instantly validate user equipment and service eligibility. Intelligent Enrichment & Seamless Integration The platform's true power lies not just in collecting data, but in correlating and enriching it to build a clear, simple story for a support agent or API. KEY DATA ENRICHMENTS The platform combines network data with critical business context from sources like CRM, site/cell and cell planning data, speed test results, and map providers (e.g., Google Maps) to provide a complete operational view. MULTI-CRM INTEGRATION Connects to and normalizes data from multiple parallel CRM, billing, and OSS systems simultaneously, presenting a single, unified view of the customer. FLEXIBLE API FRAMEWORK & DATA FEEDS Provides high-performance, pre-processed data via its Self-Service API framework to any channel. This is the engine that feeds: 1st Line Agent Desktops (e.g., SubSearch, CorpDash) AI Chatbots & IVRs Self-Service Applications 2nd Line Troubleshooting Tools MACHINE LEARNING (ML) ENGINE The platform's ML engine proactively analyzes network performance to find deviations and service degradations before customers call, identifying root causes and affected user groups. The Subtonomy Platform manages billions of data transactions daily All data is processed in real-time, with our Machine Learning engine used for finding deviations in service performance before they impact customers. The platform is a robust, carrier-grade system built to handle the extreme volume, velocity, and complexity of new data formats from 5G Standalone (SA) networks and massive IoT deployments. BUILD FOR SPEED This high-performance architecture is the key to successful customer support. In this environment, speed is the differentiator. A customer will not wait for a slow self-service channel. Our platform is built for this reality, delivering sub-second search results that make real-time support possible. ACTIONABLE INSIGHTS This speed is the key enabler for successful AI Chatbots and Self-Service APIs; if the search is slow, customers will abandon the channel and call support, defeating the purpose of automation. This performance transforms raw, technical data into actionable insights, presenting information in easy-to-understand graphs, anomaly diagrams, map-based views, and simple overview summaries. A Trusted, Secure and Scalable Platform The Subtonomy platform is a proven, carrier-grade solution implemented at leading operators. Security and integrity are at the core of its architecture. ISO 27001 CERTIFIED Subtonomy is ISO 27001:2022 certified. This demonstrates our commitment to the highest international standards for Information Security Management Systems (ISMS) across our product development, support, and business operations. FLEXIBLE DEPLOYMENT & LICENSE MODEL The platform is provided on a SaaS license model and can be installed either on-premise for full data sovereignty or in a private/public cloud environment to fit your IT strategy. STRICT, GRANULAR ACCESS CONTROL Enforces strict Rule- and Role-Based Access to ensure agents, technicians, and APIs only see the specific data required for their role. All actions are logged for complete traceability. FUTURE-PROOF & DATA SOURCE AGNOSTIC The platform is not locked into specific network vendors or IT system providers, making it a flexible, future-proof investment. SCALABLE BY DESIGN Our licensing model is built for scalability and includes an unlimited number of users (agents, 2nd line, etc.), ensuring the entire support organization can benefit without friction. FAST INSTALLATION PROCESS Go from order to system acceptance in just 3-6 months. Our efficient, streamlined process delivers a fully functional solution, not a multi-year integration project. ANY data source, ONE great support experience Passive probes Anritsu, Polystar, Viavi, Netscout and more For example control plane data for both circuit switched and packet switched networks, user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed. BSS Data Business Support Systems Billing data, TAP files, work orders and more. OSS Data Ericsson, Nokia, Huawei, ZTE Network inventory, service orchestration and more. Frequently Asked Questions about SubSearch Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the SubSearch and the Subtonomy platform. Is the Subtonomy platform cloud-native or on-premise? Our platform is designed for flexibility. It can be deployed as a cloud-native solution (private or public cloud), or on-premise, ensuring it fits your security and infrastructure requirements. How does the platform handle massive data volumes in real-time? Built on a highly scalable architecture, the platform processes billions of network events daily. It uses stream-processing technology to ensure that data is translated into actionable insights in seconds, not hours. Does the platform require new expensive network probes? No. While we can integrate with existing probes, our platform is "vendor-agnostic." We can ingest data from a variety of sources (vendor logs, multiple probes, OSS, BSS) to provide a complete view without requiring additional hardware investment. How is data privacy (GDPR) handled within the platform? Privacy is core to our architecture. The platform includes robust data anonymization, and role-based access controls (RBAC) to ensure that sensitive subscriber data is protected while still providing actionable insights for support teams. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Home / Insights / How telcos can create value with multi-faceted automation Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed. With the right data and the right tools, automation can go far beyond network operation to help shore up telco performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities. This white paper is created by Telecoms.com intelligence team 2021 and sponsored by Subtonomy. Let’s take a look!

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Home / Products / Roamers - Command ALL your Global Traffic See exactly how Roaming performs across countries and operators Roaming traffic is growing fast, and so is its complexity. Subtonomy Roamers provides your teams with a real-time overview of outbound and inbound performance, enabling you to detect issues early, identify affected users instantly, and act before complaints escalate – securing revenue from every connection. Book demo Learn more TRUSTED BY Turn roaming complexity into operational control Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. But as the market becomes more competitive, telecom operators must find new ways to stand out. True differentiation now hinges on delivering exceptional customer experiences, proactive care, and maintaining complete visibility into roaming behaviors. While roaming promotions and the removal of EU charges have surged traffic, they have also increased the complexity of maintaining a seamless experience abroad. Silent roamers, users active in the network but not utilizing services, often represent a massive untapped opportunity. Our solution empowers you to identify and engage this group while ensuring your high-value travelers stay connected. Roaming issues are hard to spot before customers feel them Roaming performance depends on multiple countries, operators, networks, and subscriber behaviors. That makes it difficult to know where issues are happening, how many users are affected, and whether the problem is isolated or widespread. Without clear visibility, teams are forced into reactive troubleshooting, complaint volumes rise, and valuable roaming revenue is put at risk. Your command center for roaming performance Subtonomy Roamers gives you instant visibility into roaming performance across your entire footprint, live or historical, global or filtered by country, operator, brand, or subscriber. Monitor outbound roamers abroad, inbound visitors on your network, and silent roamers in one place. With real-time KPIs, trend analysis, and machine learning anomaly detection, your teams can identify issues faster and act before they impact customers. Built for NOC, service assurance, and customer support teams, Subtonomy Roamers provides real-time visibility, adaptive alarm thresholds, and deep drill-down capabilities so you can see what is happening, where it is happening, and exactly which customers are affected. Monitor all roaming traffic in real time With Roamers, you get an instant overview of the roaming situation — current, historical, global, or filtered per country or operator. Monitor main roaming KPIs for outbound and inbound roamers, view silent roamers alongside steering and blocking KPIs, see the most frequent roaming countries, and filter on your own brands. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Prioritize with customer impact in view In the comprehensive alarm table, KPIs and trends are presented in real time, allowing your NOC / SOC teams to see overall performance on country-, CSP-, and subscriber-level. That means you do not just detect that something is wrong, you also understand how many users are affected and where to focus first. Visualize performance across countries See service performance across your roaming landscape in a clear, color-coded interface that makes current alarms per country stand out immediately. You can quickly identify affected countries and operators, understand how many users are impacted, and drill down to a specific country, operator or subscriber / MISI to further investigate the underlying problem. Proven results from leading European Telecom Operators 80% CUT OF COMPLAINTS CALLS THANKS TO CLEAR, PROACTIVE COMMUNICATION 90% FASTER ISSUE RESOLUTION WITH ADVANCED ROOT CAUSE ANALYSIS 24/7 ROAMING SUPPORT. EMPOWER CUSTOMERS WITH SELF-SERVICE CONTROL. VIA ROAMING ALARMS AND API THEY CAN INSTANTLY SWITCH BETWEEN PROVIDERS CSAT IMPROVE SATISFACTION, SCORES AND RETENTION WITH TRANSPARENT AND EFFORTLESS ROAMING EXPERIENCES. Proven results from leading European Telecom Operators "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @ Telia Norway Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Frequently Asked Questions about Roamers Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Roamers application and the Subtonomy platform. How does Roamers help increase revenue? By identifying "silent roamers," we provide the data needed to launch targeted engagement campaigns. Additionally, real-time monitoring of inbound traffic helps optimize steering and protect interconnect revenue. Does the system support 5G roaming? Yes. Subtonomy Roamers provides a unified, real-time view across all technologies, including 2G, 3G, 4G, and 5G, ensuring performance across your entire footprint. Can it distinguish between different brands or MVNOs? Absolutely. You can filter all KPIs and trends by flagship brand, low-cost brands, or specific MVNOs to see exactly how different segments are performing. How long does it take to set up the alarms module? There is no manual setup. The system begins learning your network patterns immediately, providing intelligent, automated alerting that adapts to seasonal trends and traffic shifts. Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Frontend Developer (React) Apply here Shape the future of React applications at Subtonomy in Stockholm in a role with major technical influence. Join a telecom tech company where your frontend expertise will directly shape the next generation of customer support solutions. At Subtonomy , you’ll play a key role in building modern React applications used by telecom operators worldwide. You’ll have the opportunity to influence frontend architecture, component structure, and user experience from concept to production — working closely with a highly skilled and collaborative development team. About the role A key role in Subtonomy’s continued investment in modern React applications The opportunity to influence frontend architecture, component structure, and UX A close-knit and supportive team with strong technical expertise and fast decision-making A smaller, agile company where you can take ownership and make a real impact The security and benefits of an established employer, combined with flexibility and freedom We offer you Develop modern web applications using React Design and structure React flows and component solutions Collaborate closely with developers on code structure, architecture, and technical decisions Contribute ideas around UI and user experience Work together with backend developers within Java and Scala to create stable end-to-end solutions What you’ll do Flexible workplace Remote work possibilities Professional development opportunities Work with modern technologies Benefits Your team and workplace You’ll become part of a fast-moving company of around 25 employees, where most work within development. The team includes both senior and junior developers, and the culture is characterized by collaboration, knowledge sharing, and a prestige-free mindset. Frontend is a key strategic focus area going forward, and you’ll work closely with other developers to discuss solutions, structure React code, and drive development initiatives forward. Subtonomy works agilely in three-week sprints with daily stand-ups and offers a high degree of flexibility regarding where you work from. Apply here About you We’re looking for someone with several years of experience in React development and who has been involved in decisions around frontend architecture and how modern web applications should be built. You have a strong passion for frontend development, user flows, and technical solutions that create great user experiences. You thrive in collaborative environments where people support each other and move technology forward together. We also believe you are proactive, solution-oriented, and enjoy discussing new ideas and improvements. Experience in backend development with Java or Scala is considered a plus, but frontend development will be your primary focus. Please note: As the role is security classified, you must be a Swedish citizen. You should also feel comfortable communicating in English, as English is used in code, documentation, and parts of the daily communication. Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com