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Telia Finland released a new customer support tool from Subtonomy for their second line agents in just a few months to improve their customer support experience. Home / Insights / Customers / Telia Finland - 10 keys to success in an cross-division implementation project "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months. The target has been - to streamline the daily business in customer service - become more cost-effective - launch innovative service solutions for customers - stand out in the competition.

Meet Subtonomy at MWC 2026 and explore AI-powered customer support and future-proof legal data retention. Book a meeting or demo with our expert team on-site. Meet Subtonomy at MWC 2026 See how future-proof data retention and telecom-ready AI can transform your operations. We’re heading to MWC Barcelona 2026, and this year we’re putting the spotlight on two areas shaping the future of telecom operations; AI in Customer Support and Legal Data Retention. Meet our expert team on-site for hands-on demos, technical deep dives and 1:1 sessions in our private meeting room. Book a Meeting at MWC Fuel Your AI With Smart, Telecom-Ready Data Supercharge your customer support AI with accurate, real-time telecom intelligence. Most AI chatbots still struggle with technical issues — not because the AI is weak, but because the input data is. Subtonomy changes that. With Subtonomy’s telecom-ready data APIs, your AI can: Understand real network conditions in real time Solve complex technical issues, not only simple FAQ Improve CSAT and FCR instantly Reduce escalations and operational costs Deliver human-like support powered by verified telecom data Experience the AI Demo Legal Data Retention for New EU Requirements Stay compliant with a secure, operator-controlled retention solution. Regulatory expectations are increasing across Europe. Subtonomy REX gives telecom operators a reliable and efficient way to manage legal data retention and lawful requests — without adding operational complexity. With REX, you can: Meet national and EU data retention regulations Handle lawful requests with accuracy and full traceability Expedite quick data freeze Provide validated data to authorities quickly and securely Reduce manual steps and operational risk Maintain strict access control and compliance Experience REX Why Meet Subtonomy at MWC? Meeting us on-site gives you direct access to: New AI data capabilities purpose-built for telecom A future-proof approach to data retention and compliance Insights from operators across Europe A private room for in-depth discussions Dedicated experts ready to explore your use cases Location: MWC Barcelona – Fira Gran Via Subtonomy Private Meeting Room (Hall 2, Meeting Room 2A61MR Dates: 2-5 March 2026 Availability: Book a meeting, schedule a demo or request a technical deep dive. Slots are limited. Ready to meet us at MWC? Secure your session and discover how Subtonomy is rethinking telecom support and legal data retention.

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). Home / About / ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Home / About / Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Welcom to the Subtonomy customer user group meeting 2026 - information, agenda and dates. Subtonomy User Meeting 2026 It’s finally time for our next User Meeting, and I’d love to see you there. We’ll be gathering here in Stockholm on September 10 – 11, 2026. Program Sep 10 Venue: Scandic Continental Vasagatan 22, Stockholm 09.30-10.00 Coffee, FIKA - Continental Lounge 10.00-12.30 Conference - Continental 12.30-13.30 Lunch - Continental Restaurant 13.30-14.30 Conference - Continental 17.30- Dinner at city restaurant Program Sep 11 Venue: Scandic Continental Vasagatan 22, Stockholm 08.30-09.00 God morning coffee - Continental Lounge 9.00-12.00 Conference - Continental 12.30-13.30 Lunch - Continental Restaurant 13.30-16.00 Conference - Continental Location & Accomodation We will be located in the heart of Stockholm at Scandic Continental – right across the street from the Central Station. Address: Vasagatan 22, Stockholm Metro: T-Centralen (all metro lines, trains, and airport transportation) Learn more Register for the Subtonomy User Meeting 2026 Join us in person to get the latest on AI-driven customer support and how to stay ahead of evolving European data retention requirements. Plus, connect with peers and enjoy a festive dinner in the city.

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Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Home / Insights / Customers / Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%.

Active NPS from Subtonomy let you elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. Home / Products / Turn Customer Sentiment into Network Action with ActiveNPS Bridge the gap between subjective customer experience and objective network performance. Book demo Learn more TRUSTED BY Most operators know that technical service performance contributes 20-30%* of their total NPS. Yet, traditional scoring methods fail to provide the granular data needed to actually improve network quality or accurately predict customer perception. Subtonomy ActiveNPS changes that. It directly correlates subjective customer NPS scores with objective service quality KPIs, customer location, and device performance. By turning feedback into actionable technical data, you can finally verify the impact of network investments and proactively fix the issues that matter most to your customers. *Svenskt Kvalitets Index: Mobiloperatörer 2020. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Why Active NPS? Correlate NPS with service quality With ActiveNPS application is possible to measure the correlation between the actual service delivery and the perceived quality of service. By continuously sending out SMS to pinpointed or randomly selected customers, the perceived service delivery can be measured and followed continuously for a longer period of time, to plan improvements. For example, this can be helpful in identified areas to measure the perceived service delivery before and after a network improvement work in that particular area. Correlate sentiment with reality Stop guessing why your NPS fluctuates. ActiveNPS creates a direct, real-time link between subjective customer feedback and objective network performance. By correlating individual IMSI data with technical KPIs, such as paging success, throughput, and technology shifts (2G-5G), you gain a definitive understanding of how network health directly dictates customer loyalty. It’s no longer about if the network is working, but how it is perceived. Customer impact & prioritization Generic feedback leads to generic fixes. ActiveNPS utilizes geographic intelligence to visualize sentiment on a granular map. By mapping NPS scores to specific cell sites and clusters, your technical teams can move with surgical precision. This allows you to prioritize infrastructure investments where they will yield the highest uplift in satisfaction, turning "problem areas" into high-performing assets based on real customer movement and experience. Validate investments and device performance Every network upgrade or device rollout is an investment, ActiveNPS allows you to prove it works. By comparing NPS data before and after network enhancements, you gain a clear "before-and-after" picture of your ROI. Furthermore, by isolating performance by specific device models, you can identify whether a dip in satisfaction is a network failure or a hardware-specific issue, allowing for more targeted customer support and marketing communication. Move from reactive fixing to proactive optimization Don't wait for the quarterly report to find out your customers are unhappy. With daily service-level measurements and continuous reporting, ActiveNPS provides a pulse on your subscriber base. This allows your teams to identify emerging trends and resolve service degradations before they escalate into churn, ensuring your brand promise of "superior connectivity" is met every single day. Real-time insights into Customer Satisfaction Powerful Analytics for Modern Networks Continuous NPS analytics: track, measure, and optimize customer satisfaction Gain a real-time pulse on your customer base with the ActiveNPS overview dashboard. This centralized reporting hub provides a continuous stream of sentiment data, empowering teams to track performance against strategic KPIs with precision. By aggregating feedback into daily, weekly, or monthly views, the platform offers a granular look at the volume of promoters, neutrals, and detractors, alongside your overall approval rating. With intuitive filtering by score and time period, you can quickly isolate trends, verify the impact of network changes, and ensure your customer experience goals are consistently met. Plan network enhancements Visualize customer sentiment with an interactive map that uses intuitive color-coding to highlight Promoters (green), Neutrals (yellow), and Detractors (red) across your footprint. Navigate from a global network view down to specific cell-level clusters, applying filters for technical KPIs like CS and PS failures to pinpoint the root cause of poor experiences. This visual intelligence simplifies planning by correlating performance data directly with geographic locations to verify the impact of network enhancements. Correlating NPS with technical reality Bridge the gap between customer perception and network performance. The NW/NPS view maps surveyed IMSIs directly to measured service quality , revealing how critical KPIs, including throughput, technology use (2G-5G), and network incident rates, drive customer satisfaction. By visualizing the clear correlation between NPS scores and technical failures, such as CS/PS problems or missing pagings, you gain the data-driven insights needed to verify service quality and optimize the customer experience. SUBTONOMY BLOG Active NPS and CEI: The Dynamic Duo for Telecom CX By Subtonomy on Oct 25, 2023 Service providers have started adopting a more active and granular approach, using the customer experience index (CEI) key performance indicator (KPI) to supplement traditional NPS. Read more FAQ: Optimizing network planning and improve Customer Satisfaction with Subtonomy ActiveNPS Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the ActiveNPS application and the Subtonomy platform. How does ActiveNPS correlate subscriber sentiment with technical network KPIs? ActiveNPS bridges the gap between subjective feedback and objective reality by mapping individual SMS survey responses (IMSI-level) directly to real-time network performance data. By correlating scores with technical metrics such as throughput, paging success, and CS/PS failures, operators can identify exactly which service quality issues are driving detractor scores and which improvements lead to promoters. Can I visualize NPS scores geographically to identify local network issues? Yes. ActiveNPS features a high-resolution GEO-mapping interface that visualizes sentiment across your entire footprint. You can zoom from a nationwide overview down to specific cell clusters to see where Detractors (red), Neutrals (yellow), and Promoters (green) are concentrated. This allows you to pinpoint geographical "pain points" and prioritize site-specific enhancements where they will have the most impact. How does the platform help verify the ROI of network investments? ActiveNPS is a powerful tool for verification. By using the "before and after" comparison feature, you can measure the specific impact of a network upgrade or infrastructure investment on customer sentiment. This provides clear evidence of ROI, proving how technical improvements directly translate into higher customer satisfaction and increased loyalty. Which specific service quality metrics are analyzed in the NW/NPS view? The platform monitors a comprehensive range of KPIs that influence perceived quality, including Packet Switched (PS) and Circuit Switched (CS) problems, missing pagings, average throughput, and network incident affect rates. It also analyzes performance across different technologies (2G, 3G, 4G, and 5G) to ensure a consistent experience across the entire network. Can ActiveNPS identify if a low score is caused by a device issue rather than the network? Absolutely. Because ActiveNPS maps feedback to the specific device model used by the subscriber, you can isolate hardware-related performance issues. This helps distinguish between network-wide degradations and handset-specific problems, enabling more accurate troubleshooting and targeted marketing or support communications. How often is the NPS data updated within the dashboard? ActiveNPS provides continuous reporting based on daily SMS surveys sent to randomly selected customer groups. This move away from static, quarterly snapshots allows you to track sentiment trends in real-time and respond proactively to emerging issues before they impact your overall brand reputation. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Telenor uses Subtonomy to reduce queue times and handling time for FWA customers while improving self-service opportunities. Home / Insights / Customers / Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy.

Find our insights, white papers, webinars, guides and customer success stories. Download and enjoy! Thank you! Your Download is on Its Way Thank you for your interest in Subtonomy! Your copy is on its way to your inbox. If you don’t see it within a few minutes, please check your spam or promotions folder. In the meantime, feel free to explore more about how Subtonomy is transforming telecom customer support. If you have any questions, don’t hesitate to reach out !

Power your AI chatbots, IVRs, and apps with our Technical Self-Service API to automate real-time troubleshooting and deliver 24/7 expert support. Home / Products / Intelligent Technical Self-Service & Automation API Transform Frustrating Chatbots into 24/7 Expert Solvers. Elevate your customer support by connecting your AI chatbots, IVRs, and apps to our 360° data-driven platform. Go beyond simple Q&A and deliver accurate, real-time technical support, troubleshooting, and proactive alerts across all your self-service channels. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Stop frustrating your Customers with unintelligent Self-Service Chatbots are now the most popular self-service channel, but they are seldom intelligent. Most AI chatbots lack access to real-time network and customer data, leading to failed troubleshooting, endless loops, and intense customer frustration. They can answer "What's my bill?" but fail at "Why is my internet slow?" This is where your support breaks down. To deliver real automation, your channels need real-time data. They need to think like an expert agent. The API That Makes Self-Service Smart Subtonomy's Technical Self-Service API is the solution. It's designed to integrate seamlessly into all your digital support channels, providing the same transparent and accurate information to your customers that your expert agents see on their desktops. Powered by our core SubSearch API, this solution provides the deep technical intelligence to make your existing chatbots and apps smart. By leveraging our 360° data-driven technology, your self-service channels can finally: Execute advanced troubleshooting: Allow customers to diagnose and solve complex technical issues directly in-chat, from device problems to network performance. Deliver hyper-personalized support: Use real-time data to understand the customer's unique service experience and provide answers specific to them, not generic FAQs. Provide real-time Updates: Keep customers in the loop. Proactively inform them about open trouble tickets and network faults, eliminating needless callbacks. Automate with confidence: Automate up to 75% of your technical support interactions with an intelligent, responsive, and cost-efficient operation that is always on point. A comprehensive API Framework built to grow Our Technical Self-Service API is the foundation for your entire digital support strategy. This being the most important one to get started, it is part of our more comprehensive API framework. Once your intelligent chatbot is running with our SubSearch API, you can easily add more capabilities. For example, add our Roaming API to showcase detailed roaming information and troubleshooting in the very same self-service channels. Start with one solution and build a complete, automated support experience. Proven results from leading European Telecom Operators 75% AUTOMATE 75% OF YOUR TECH SUPPORT CASES, LEAVINGS YOUR CSRS FREE TO HANDLE THE MOST COMPLEX CASES. 24/7 DELIVER ROUND-THE-CLOCK, PERSONALIZED AND ACCURATE SUPPORT ACROSS BOTH DIGITAL CHANNELS AND IVR. 300% INCREASE YOUR DIGITAL ENGAGEMENT AND USE THE RESULTING INSIGHT TO PRIORITIZE NETWORK DEVELOPMENT. 20% REDUCE STRESS ON YOUR CONTACT CENTER WITH SELF-SERVICE THAT PROVEN TO REDUCE CALLS TO CUSTOMER SERVICE BY 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden Self-service in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch API for self-service and integrating with their current support stack to empower their teams, reduce costs, and deliver first-class care. From Telenor Sweden's automated self-service in app and IVR to Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Discover NocMap by Subtonomy. Get a real-time, geographical view of your entire network service performance. Detect anomalies with ML, analyze customer impact, and resolve issues faster. Home / Products / NocMap: Prioritize Network Efforts with Real-Time Customer Impact Build Trust. Guarantee Service Quality. Grow Revenue. Staying on top of service performance is crucial to prevent a negative customer impact. Subtonomy's NocMap visualizes your entire service performance on a geographical map in real-time, providing your operations center with the full picture. The key is not just seeing an issue, but understanding its impact. NocMap instantly shows you how many users may be affected by poor service in any area, allowing your operations center to prioritize efforts based on actual customer impact and resolve the most critical issues faster. Book demo Learn more TRUSTED BY Why NocMap? Your Network Operations Center, empowered. The true measure of your network is your customer's experience. NocMap is built on this principle, offering a groundbreaking, customer-centric view of your service performance. It moves beyond traditional monitoring by visualizing the actual number of users affected by any disruption on a real-time map. This is the game-changing insight: the power to correlate technical alarms with real-world customer impact. Instead of just managing network nodes, you can now prioritize efforts correctly, safeguard customer satisfaction, and build loyalty. Real-time & historical view Visualize service quality metrics on a geographical map to identify issues faster and shorten resolution times. You can analyze this data historically or see performance as it happens, with data presented in real-time 5-minute intervals. ML anomaly detection Automatically calculate and detect anomalies in service performance using Machine Learning. NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels — ensuring precise prioritization for efficient resolution. Customer impact & prioritization NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels. This allows you to see instantly how many users are affected, correlate low-level alarms with customer impact, and ensure precise prioritization for efficient resolution. Instant, color-coded alarms Get instant, color-coded alarms at the cluster, node, and site levels. Machine Learning sets the alarm thresholds. Deep-dive drilldown Zoom from high-level subscriber clusters down to individual sites and cells. 3rd-party integration Alarms can be sent to 3rd-party systems or individuals to cover specific issues. Experience the power of real-time network insights with NocMap In the realm of telecom service assurance, NocMap introduces a groundbreaking approach - analyzing network performance through the lens of customer impact. This isn't just about monitoring network nodes or data traffic; it's about understanding the real-world experiences of each customer. Unlike traditional systems, NocMap provides a unique perspective that reveals the actual number of customers affected by service disruptions. This insight is a game-changer in the industry. With this innovative approach, NocMap ensures that you're not just managing a network; you're safeguarding customer satisfaction and loyalty. Our technology dissects network performance from a customer-centric viewpoint, offering unparalleled insights into how service disruptions truly affect your user base. This enables proactive management and resolution of issues before they escalate into significant customer concerns. See your network and its customer impact Start with a high-level, real-time map of your entire network. Instantly see subscriber clusters, color-coded by performance, and understand the scale of any issue by seeing how many customers are affected in each area. Filter by technology (2G, 3G, 4G, 5G, WiFi) or services (Subscribers, Voice, Data, CSFB, Mobility) to understand the full picture. Drill down and find the source Don't just see a problem; find its source. From the main map, zoom in to see performance per cluster or individual site. Click any element to open a detailed information window with granular KPIs for voice and data . This allows you to quickly isolate the cause of a customer-affecting issue and drill down to the Subtonomy Graphs application for deeper technical analysis. Monitor node dashboards for technical triage Get a technical overview of your core infrastructure in the node dashboard. Instantly see how all your nodes (BSCs, RNCs, and TACs) are performing in real-time. A color-coded table indicates precisely which service is affected, helping your NOC team connect a high-level customer impact with the specific technical-level alarm. Conduct deep analysis with Graphs For the deepest technical analysis and fastest resolution, drill down from any node, site, or cell into the Graphs application. Analyze over 50 general KPIs and counters with aggregations from 10 seconds up to weekly. This allows you to drill down to individual events and perform deep analysis on release causes, VoLTE, or APN statistics. FWA: Visualize fixed routers in NocMap NocMap offers a complete visualization of network routers and their data, all mapped for ease of access. Users can tailor their view to focus on critical alerts by filtering for alarming routers. Additionally, customizable graphs allow for frequency-specific filtering, providing insights into data volumes and signal strengths. Proven results from leading European Telecom Operators We are very happy with the outcome of this HLR migration which did take lots of preparation. Using NocMap for monitoring during the migration was of great help for us. For a critical project like this, you cannot afford to wait several minutes to see if something goes wrong and NocMap let us see all graphs in real-time and had something happened we would have been able to just click in the graph to immediately get directed to the source of the issue. MAGNUS JOHANSSON Radio Planning @ Telenor Sweden Telenor Sweden modernized its HLR network using Subtonomy's NocMap for essential real-time monitoring. This safeguarded the customer experience during the seamless migration of 6 million SIMs and the consolidation of one HLR in just 14 hours. Read the full story CUSTOMER CASE Seamless network modernization with Telenor Sweden Frequently Asked Questions about NocMap Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the NocMap and the Subtonomy platform. What is Subtonomy NocMap? NocMap is a powerful application running on the Subtonomy Platform, which collects, pre-processes, and analyzes network data. NocMap visualizes this data as a geographical map in real-time. Unlike traditional systems that focus only on network elements, NocMap focuses on customer impact, showing you exactly how many users are affected by any service issue. How is NocMap different from a traditional NOC system? A traditional NOC system typically provides network-centric alarms (e.g., "Node is down"). NocMap provides a customer-centric view . It translates low-level alarms and performance data into real-world customer impact , so you can instantly see that "5,000 users in this area are experiencing poor service" and prioritize accordingly. How does NocMap work with other Subtonomy products like SubSearch? When you use both NocMap and SubSearch, you break down internal communication silos. Technical insights from NocMap (like a known outage) can be shared, providing detailed, real-time information to your support teams in SubSearch and even powering automated self-service channels. This ensures everyone is instantly working from the same data. Can I drill down from customer impact to root cause? Yes. This is a core workflow. You can start at the high-level customer-impact view on the map, then zoom from subscriber clusters down to individual sites and cells. From there, you can drill down directly into the Subtonomy Graphs application for a deep technical analysis to find the root cause. What kind of data can I see in NocMap? You can see real-time (e.g., 5-minute) and historical service quality metrics. The dashboard allows you to filter by technology (including 2G, 3G, 4G, 5G, and WiFi) and by services (including Subscribers, Voice, Data, and Mobility) . Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.