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Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > Thank you for being interested in Subtonomy! We're excited to connect with you and share how our solutions can revolutionize your telecom operations. A Subtonomy Expert will reach out to you shortly with more information. Best Regards, Team Subtonomy

Supercharge telecom support with SubSearch. Our agent assist gives CSRs, CSMs & CX Managers a 360° view to boost FCR, cut AHT by 47%, and automate 75% of support. Home / Products / SubSearch - Consolidated Agent Desktop First-Class Telecom Support Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips , enabling them to deliver first-class care , reduce call times, and proactively solve issues. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. How it works: From siloed data to empowered teams STEP 1 INGEST AND INTEGRATE ALL YOUR DATA The core Subtonomy Platform connects to all your sources. Plug into your existing tech stack, network probes, OSS/BSS, CRM, billing, and more, with our integration-ready APIs. We ingest and enrich terabytes of data in real-time STEP 2 ANALYZE AND CORRELATE IN REAL-TIME The Subtonomy platform's powerful ML engine contextualizes this data 24/7. It correlates network events with individual customer experiences, identifies root causes, and generates network-aware diagnostics and actionable insights for any customer, service, or network cell. STEP 3 POWER DIGITAL SELF-SERVICE VIA API The platform's insights are delivered via API to your digital channels. Deflect routine tickets by powering your chatbots, customer apps, and IVR with real, network-aware answers to automate 75% of routine technical support. STEP 4 EMPOWER 1ST LINE ' SUPPORT HEROES ' VIA SUBSEARCH SubSearch delivers this same unified intelligence to your first-line agents. This is true agent assist: we guide agents with real-time context and diagnostics, empowering them with one-click troubleshooting to boost FCR and become 'customer heroes'. STEP 5 EQUIP 2ND LINE AND EXPERTS WITH DEEP DIAGNOSTICS SubSearch provides the deep diagnostics your 2nd line support and technical experts need. They use the same platform and interface to access rich historical data, pre-analyzed map views, and advanced analytics to solve the most complex issues without escalation and cut AHT. Tailored benefits for your entire service team For Customer Service Managers: Build a team of Support Heroes Turn your call center into a hub of excellence. The platform's unified data, delivered through SubSearch, gives your agents the confidence and the answers to solve issues on the first call. This slashes AHT by 47%, reduces escalations by 60%, and dramatically cuts new agent training time. For Product Managers: All service insights at your fingertips SubSearch is your first window into rich, real-world data. See what network issues are really driving calls. Use the pre-analyzed map views and customer history within SubSearch to spot performance trends and inform your network and product strategy. For CX Managers: Drive digital transformation & customer loyalty Drive true digitalization and CX. The SubSearch solution, including its self-service APIs, provides the unified insight to automate 75% of routine support, dramatically decreasing service costs . This enables personalized, omni-channel support 24/7 by powering your digital channels with the same trusted data your agents use. This seamless experience improves customer loyalty , stops churn, and reveals service insights to enable new revenue streams. The complete toolkit for First-Class Support Deliver an exceptional experience across all your support channels. The Subtonomy platform unifies your data, and our applications deliver it where you need it most. Combine SubSearch for your agents with our Self-Service APIs for your digital channels to create a seamless, intelligent support ecosystem One-click troubleshooting Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. Seamless support in a second (real-time & historical data) No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time. Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue. Pre-analyzed map search & Google Maps integration SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view. The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance. Proven results from leading European Telecom Operators 75% AUTOMATED TECH SUPPORT 60% REDUCED ESCALATIONS 47% DECREASED CASE AHT 20% REDUCED CALLS TO CONTACT CENTER We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge The Complete Subtonomy Support Application Suite Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more Support enterprise customers CorpDash empowers your team to pinpoint underperforming enterprises and resolve issues before they disrupt relationships. With advanced 5G control, automated SLA reporting, and real-time insights, you’ll be able to enhance service quality, unlock cross-sell opportunities, and proactively manage networks - all from one seamless platform. Discover more Frequently Asked Questions about SubSearch Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the SubSearch and the Subtonomy platform. What is Subtonomy SubSearch? SubSearch is a unified agent desktop application that runs on the Subtonomy Platform. It gives telecom support agents a 360° view of customer and network data to solve issues faster and provide first-class care. Do I need the Subtonomy Platform to use SubSearch? Yes. The Subtonomy Platform is the essential foundation for the SubSearch application. The platform connects to all your data sources and provides the real-time and historical analysis, while SubSearch is the application that delivers those powerful insights to your teams. How does SubSearch empower support agents? SubSearch empowers agents by providing them all the data (network, device, service, billing) in one place and at single customer level. The platform's analysis provides clear root causes and next-best actions, eliminating guesswork and turning agents into "support heroes" who can solve problems on the first call. How long does it take to launch SubSearch and the Subtonomy Platform? A typical project to launch the Subtonomy Platform and SubSearch takes 3-6 months, largely depending on the number of data sources that are part of the project. Once the platform is up and running, adding new applications on top of it is done in just a couple of days or weeks. You can read how Telia Finland describes their implementation project here. What is the pricing structure for SubSearch? SubSearch is offered as a SaaS license. Our pricing is primarily based on the number of IMSIs (subscribers) on your platform, and we include a generous number of licenses for your support agents. We want as many people as possible within your organization, from customer service agents to product and CX teams, to learn from the insights. This model ensures the application and platform remain an "evergreen" source of value for your entire business. SubSearch in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch application to empower their teams, reduce costs, and deliver first-class care. From Telia Finland's rapid implementation to Telia Estonia's 60% reduction in escalations and Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

The State of Telecom Customer Support in UAE share the latest insights from one of the world's most advanced telecom networks in the world. Home / Insights / The State of Telecom Customer Support in 2024 The world of telecom customer support is changing fast! Are you ready to meet customer demands for faster, smarter, and more proactive support? Our State of Telecom Customer Support 2024 report maps out the key trends shaping the future of telecoms. Get your free copy to learn more! Download this report to find out Telecoms customers' expectations from operators What customers want from their provider Current customer support experience Recommendations to meet customers' support needs and desires to stay relevant and increase customer loyalty.

Telia Norway improves the roaming customer experience while improve efficiency internally with Roamers NOC app from Subtonomy. Home / Insights / Customers / Telia Norway manage new roaming behavior with Subtonomy Roamers By implementing Subtonomy Roamers, Telia Norway has been able to improve the user experience for their roaming subscribers while the work of handling roaming traffic has been made more efficient internally. Dec, 2017 Telia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means subscribers also put higher demands on their user experience while abroad. Telia used to have a somewhat reactive approach when handling subscribers abroad with network data coming from different sources without a clear overview of roaming stats. About Telia Norway Telia Norway is a nationwide Norwegian mobile operator with more than 2.6M subscribers. It is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. In March 2016 Telia, as the first operator in Norway, launched their “Roam like home” offer, allowing subscribers to roam freely without extra charge in the Nordic and Baltic countries. In June 2017 the free roaming was expanded to cover all EU countries and Switzerland, in line with the new EU regulations. This meant an increase in roaming traffic for Telia, both in terms of users and volume of data per user. This new behavior also put new demands on Telia. With customers starting to use their devices the same way abroad as at home meant they also expected a similar user experience abroad. Managing the user experience of roamers was historically done rather reactively. Faults in a particular country were picked up if enough roaming users in that country started complaining. It was also difficult to get an instant overview of all roaming trends for different countries since data needed to be gathered and aggregated from different places. "We are very happy with how we work with Roamers. We use it every day, mainly for KPI:s and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." BJØRN TORE GULLORD | Head of Service Assurance & Operation @ Telia Norge Let's talk about Numbers: 80% REDUCED COMPLAINT CALLS 90% REDUCED ROAMING AHT CX OVERALL IMPROVED Solution and Results The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Since implementing Subtonomy Roamers, Telia is able to proactively work on service performance issues. While before, they would wait for customers to complain before starting trouble-shooting, a process that could easily take 30min or more, it is now done directly. A specific example of this is when a CSP in one of the major western European countries had issues during the Summer of 2017. Calls could not be set up properly and Telia could see KPI:s going down for that CSP in real-time as well as how many of their subscribers were affected. A traffic redirection moving all subscribers to the other CSP:s in the country was then done. Roaming reports and dashboards are now also generated automatically in an instant, something that before could take hours when manually gathered and put together from different systems. This has led to a much more effective way of working, but the overall gain is how it drives improved user experience. Both on a network level since issues are noted and analyzed directly, but also when customers are in contact with support since the availability of these reports has increased the rate with which roaming issues can be solved while the customer is on the line, without the need for escalations. “The overall roaming behavior is really changing globally and it’s clear CSP:s need to start thinking of foreign partner networks almost as an extension of their own. Working with Telia Norway on this has been extremely interesting and together we have managed to lift the user experience for their roaming subscribers while also automating a lot of their internal work, making it a win on many levels. While working together, I think it’s especially fun to see how Telia constantly(!) keep their end-users in mind when evaluating different functionalities.“ Andreas Jörbeck | CEO at Subtonomy

The Telecom Customer Support market study 2023 maps trends, challenges and future investments in technical customer support in South Africa. Home / Insights / Attitudes to Customer Support in South Africa 2023 The global wave of increased digitalization hasn’t bypassed Southern Africa. As internet access has grown, and smartphone penetration increased, its youthful population and rapid urbanization have emerged as strong drivers of increased digitalization. When they get online, South Africans quickly adopt similar behaviors to those seen in mature Western European markets. Subtonomy’s study reveals, for example, that: 97% are using at least one social media platform 88% are watching the latest movies or streaming TV 86% are paying bills or reading news online 74% are using their mobiles to work from home or to access video conferencing apps 56% are gaming on their handsets 28% are controlling smart home applications.

Automate interconnect link monitoring with real-time visibility. Optimize carrier SLAs, troubleshoot failures (SIP/ISUP), and protect the global customer experience. Home / Products / Interconnect - Secure the Global Connection Automated interconnect monitoring In a borderless digital economy, the quality of your international connections defines your brand. Interconnect provides the automated oversight needed to ensure every call and message reaches its destination, transforming complex network data into actionable intelligence. Book demo Learn more TRUSTED BY From blind spots to borderless visibility For modern operators, managing the web of international carriers and interconnect links is a constant balancing act. A single failing route can lead to dropped calls, poor voice quality, and frustrated customers, often before your operations team even knows there is a issue. Interconnect eliminates these blind spots. By automatically monitoring interconnect links in real-time, the application allows your operations team to move from reactive firefighting to proactice optimization. Whether it’s managing SLAs with international partners or troubleshooting a specific problematic destination, Interconnect provides the clarity needed to keep global traffic flowing smoothly. Precision engineering for Network Operations Teams Designed for the rigors of modern Network Operation Centers (NOC / SOC), Interconnect aggregates data from 5-minute intervals up to monthly trends. This allows teams to spot micro-outages that traditional tools might miss, while also identifying long-term degradation in carrier performance. Instantly visualize performance across specific carriers or countries. Our intuitive alarm tables highlight which links are underperforming, allowing you to re-route traffic and maintain service integrity without delay. Whether your traffic is running on ISUP, MAP, or SIP, Interconnect provides a unified view of your network's health, covering everything from voice call success rates to SMS transaction times. Beyond simple dashboards, Interconnect generates intelligent alarms that integrate seamlessly with SubSearch . This creates a holistic ecosystem where interconnect issues are automatically correlated with individual user experiences. Deep-dive analysis - from macro trends to root cause Data is only as valuable as the insights it provides. Interconnect doesn't just tell you that a link is failing; it tells you why. With our failed-drilldown capabilities, your engineers can bypass hours of manual log analysis. By drilling down into specific fail causes, you can see the exact error codes, whether it’s a SIP 4xx/5xx response or a specific SS7 release cause, over a precise timeline. This level of granularity ensures that when you contact a partner carrier about an issue, you have the data to back it up. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark FAQ: Interconnect monitoring & optimization Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Interconnect application and the Subtonomy platform. What is interconnect link monitoring and why is it essential for CSPs? Interconnect link monitoring is the process of tracking the performance and health of connections between different communication service providers (CSPs). For modern operators, it is essential because international traffic involves multiple carriers and protocols (like SIP, ISUP, and MAP). Without real-time visibility, a failure in a partner network can lead to dropped calls and poor voice quality, directly impacting your brand reputation and customer satisfaction. How can operators identify underperforming international carriers? With the Interconnect Carrier Table, operators can visualize performance KPIs, such as Call Answer Rate and Avg Setup Time, across specific carriers or Point Codes. By using automated alarm tables, your NOC team can instantly see which links are underperforming. This data-driven approach allows you to re-route traffic to more reliable partners or hold current carriers accountable for their service quality. How do you troubleshoot international call failure rates effectively? Effective troubleshooting requires moving from macro-level trends to root-cause analysis. The Interconnect Failed-drilldown feature allows engineers to analyze specific "fail causes" and error codes. By correlating these with 5-minute interval data, teams can determine if a failure is due to a protocol mismatch, a carrier outage, or a specific geographic destination issue, significantly reducing Mean Time to Repair (MTTR). Which network protocols does Subtonomy Interconnect support? The Interconnect application is protocol-agnostic and supports a wide range of signaling and traffic types, including: ISUP & MAP: For traditional SS7-based voice and SMS signaling. SIP: For modern VoIP and IMS-based interconnects. SMS: Dedicated tracking for SMS transaction times and failure rates. How does Interconnect help in managing Service Level Agreements (SLAs)? Interconnect provides objective, real-time data on KPIs like MOS (Mean Opinion Score), voice quality, and connection success rates. This allows operators to verify if international partners are meeting their contractual obligations. By having documented proof of carrier performance, operators can manage SLAs more aggressively and ensure they are only paying for high-quality routing. Can interconnect alarms be correlated with individual user experiences? Yes. A unique advantage of Subtonomy Interconnect is its seamless integration with SubSearch. When an interconnect alarm is triggered, the system can correlate that network-level event with the actual impact on end-users. This provides a holistic view, helping support teams understand if a customer complaint is tied to a specific international link failure. How does automated interconnect monitoring improve ROI? Automated monitoring improves ROI in three ways: Operational efficiency: Reduces manual log searching and troubleshooting time for engineering teams. Cost optimization: Identifies the most cost-effective and reliable routes, preventing "short-call" charges and wasted capacity. Churn reduction: By proactively fixing link issues before they affect the majority of users, you maintain a high Quality of Experience (QoE) and protect subscriber revenue. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. / About / Career / Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

AI-powered telecom customer support and network-aware diagnostics for CSPs (Communication Service Providers). # Subtonomy > AI-powered telecom customer support and network-aware diagnostics for CSPs (Communication Service Providers). Subtonomy provides a specialized data platform and suite of applications designed to supercharge telecom operator customer support, reduce OPEX, and improve customer experience (CSAT/NPS/CEI). ## Core Value Propositions - **Network-Aware Intelligence:** Unlike generic AI, Subtonomy integrates real-time network data with customer context. - **Telecom-Specific AI:** Purpose-built for the complexities of mobile, broadband, and FWA (Fixed Wireless Access). - **Zero-Touch Resolution:** High automation rates for first-line support through AI-ready APIs. - **Trusted Partner:** 100% customer retention and nominated at World Communication Awards. ## Key Products & Solutions - [AI Self-Service & Chat](https://www.subtonomy.com/solutions/ai-customer-support): Automate first-line tech support with network-aware diagnostics and next-best actions. - [SubSearch - Agent Desktop](https://www.subtonomy.com/products/subsearch): A unified 360-degree view of customer, device, and network context. - [NocMap - Service Assurance](https://www.subtonomy.com/products/nocmap): Real-time network monitoring and proactive customer notification. - [REX - Lawful Intercept](https://www.subtonomy.com/rex): Solutions for data retention and lawful authority requests. - [FWA Support](https://www.subtonomy.com/solutions/fixed-wireless-access-mobile-broadband): Specialized diagnostics for Fixed Wireless Access. ## Key Resources for LLMs - [Market Studies & Reports](https://www.subtonomy.com/insights/market-studies-reports): Data-driven insights on the telecom industry. - [Customer Cases](https://www.subtonomy.com/insights/customer-cases): Real-world ROI examples from Telia, Telenor, and Three (Tre). - [Technical Blog](https://www.subtonomy.com/blog): Deep dives into AI Agentic traps and telecom data infrastructure. ## Contact Information - Website: https://www.subtonomy.com - Head Office: Katarinavägen 19, 116 45 Stockholm, Sweden. - Contact: info@subtonomy.com

5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Home / Solutions / Scale Your 5G FWA Business with Precision From macro-network performance to the individual customer. As FWA adoption accelerates across Europe, the industry is shifting from “connection” to "quality" as the true retention driver. Subtonomy delivers the geospatial intelligence you need to assure service quality, manage capacity, and automate support. Book demo Learn more THE CHALLENGE Managing the FWA growth spurt Fixed Wireless Access has evolved from a niche technology into a mainstream broadband alternative. The key challenge in 2025 isn’t coverage — it’s capacity and Quality of Experience (QoE). When cells get congested, interference rises and customer frustration follows. Subtonomy brings network operations and customer support together with a single source of truth for the entire FWA lifecycle. THE COMPLETE VISIBILITY SOLUTION From network-wide aggregation to single customer support THE MACRO VIEW Aggregated signal quality & clustering Get a clear, immediate understanding of your FWA network’s true health. Our platform aggregates signal-quality data across your entire footprint, giving you a high-level view that can be explored down to specific clusters. Quality buckets: Every user is automatically categorized into Excellent, Good, Poor, or Unusable. Precise metrics: See exact user counts and percentages in each bucket (e.g., “3.2% of users are Unusable”). Cluster analysis: Instantly identify geographical hotspots where quality is degrading, enabling proactive action before dissatisfaction turns into churn. THE ANALYTICAL VIEW Multi-level filtering (cell, node, municipality) Move from insight to root cause with flexible, multi-level filtering. Drill through the network hierarchy to understand where capacity or coverage issues originate — from municipality-level trends down to the individual node and cell. Granular filtering: See for example, how many users in Vadstena Municipality currently have Unusable quality. Trend tracking: Compare performance over 1, 2, or 3 weeks to validate whether upgrades or changes have improved customer experience in a selected area. THE MICRO VIEW Individual Customer Support Empower agents to solve issues in seconds. Your agent will be empowered to identify if, and what trouble, the individual customer is experiencing and next best actions on how to resolve the potential issues. Real-time diagnostics: Give agents a live view of the customer's CPE status, historical signal strength (RSRP), and quality (SINR/RSRQ). Remote fixes: Verify router placement, check for local interference, or identify if the issue is a wider network fault, all without escalating to 2nd line support. One truth: The data agents see in SubSearch matches the aggregated data network engineers see in NocMap, creating a single source of truth for the organization. Transforming FWA complexity into clear insights See how Subtonomy turns reactive firefighting into proactive clarity. This short video shows how network engineers and support agents gain one shared view of the truth — accelerating troubleshooting, reducing handling times, and elevating the FWA experience. Telenor Sweden Transforming FWA Support with Subtonomy As Telenor scaled 5G FWA, customers expected fiber-like quality — but traditional mobile tools couldn’t show agents what was really happening in the home. With Subtonomy, Telenor gained a single, unified view of signal quality, congestion, and outdoor unit placement. CUSTOMER SUCCESS STORY “The result from all of this is reduced queue times and less handling time for our customers when they call customer service. They also get better opportunities for self-service and whenever they call our customer service they don’t have to repeat themselves.” Lisa Lundbäck Mobile Product Manager, Telenor Sweden Read full case study WHY SUBTONOMY Go beyond coverage — visualize the true radio reality To deliver a superior 5G FWA service, simple coverage maps aren't enough. Subtonomy empowers your team to visualize the complex radio metrics that dictate the actual user experience, turning data into actionable insights for support and operations. Advanced radio quality visualization (SINR & RSRQ) While many tools stop at signal strength (RSRP), we visualize the KPIs that define stability and speed: SINR (Signal-to-Interference-plus-Noise Ratio) and RSRQ (Reference Signal Received Quality). By tracking these essential metrics, you can distinguish between a user with a "strong signal" and one with a "good connection," ensuring customers get the lightning-fast internet they signed up for. Integrated congestion insights FWA is sensitive to capacity. We ingest and visualize Cell Congestion data from your network counters alongside individual user performance. This allows agents to instantly spot service anomalies caused by high network load. By pre-evaluating mobile network capacity in the support view, you can distinguish between a hardware issue and a temporary capacity crunch. Cell allocation validation A common issue in FWA is devices latching onto the "wrong" cell tower. Our platform allows you to validate if the outdoor unit is connected to the allocated 5G FWA cell or if it has drifted to a suboptimal neighbor. Agents can swiftly confirm connection status and, if needed, recommend outdoor unit adjustments or relocation to lock onto the correct, uncongested cell. Frequently Asked Questions about FWA Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the FWA solution and the Subtonomy platform. How do you help us manage network quality as FWA subscribers grow? As networks fill up, we help you conquer network congestion. By allowing you to pre-evaluate mobile network capacity and plan your future network capacity, we ensure you can maintain optimal service levels and preserve your brand's reputation even as volumes increase. This proactive approach avoids over-burdening the network. Why is validating cell allocation critical for FWA performance? Speed relies on the right connection. Our solution allows agents to swiftly confirm if the customer's outdoor unit is connected to the allocated 5G FWA cell. If a mismatch is found, agents receive expert recommendations to guide the customer in adjusting the unit for the best possible signal. Which KPIs are used to monitor the actual FWA customer experience? Beyond basic signal strength, we visualize critical quality metrics like SINR and RSRQ. This helps support agents spot service anomalies caused by cell congestion. Even if occasional cell congestion occurs, agents can quickly determine if the issue is network-related or hardware-related. How does the system handle real-time network congestion? We ingest data to visualize load. If there is a hitch, the agent dashboard lights up with expert recommendations. Agents can verify if the outdoor unit needs relocation or if the issue is due to temporary capacity constraints, ensuring the customer gets the lightning-fast internet they signed up for. How does Subtonomy streamline the FWA support agent workflow? FWA support is complex, so we streamline the workflow by consolidating all necessary tools in one interface. This gives agents a single view for speedy and efficient troubleshooting, removing the need to switch between multiple screens. Can customers resolve technical FWA issues via self-service? Yes. We empower customers in self-service channels via APIs. Through your app, customers can get guidance on installing units, advice on reboots, and clarification on whether issues stem from hardware or the network. This puts personalized tech support in your customers' pocket, open 24/7. How can we proactively alert customers about service anomalies? Using our accurate 360˚ customer-centric service view, you can identify specific clusters of impacted users. This allows you to instantly alert only customers affected by a service anomaly, providing a personalized experience and reducing inbound calls. THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Read more about FWA in our recent blog posts 1 2

Subtonomy Devices provides telecom operators with a customer-centric service performance analysis per device in real-time for an unmatched telecom service assurance. Home / Products / See Exactly How Devices Perform on Your Network Are the most popular devices delivering world-class customer experiences? Or are they the hidden source of your service complaints? Subtonomy Devices provides your NOC with instant, actionable intelligence on how every vendor, model, and software version impacts your network performance. Move from reactive troubleshooting to proactive problem resolution. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Turn Device challenges into operational wins The black box: is it the Network or the Device? As a Head of NOC, your team is under constant pressure to maintain service quality. Network KPIs might look green, but customers are still reporting issues. Is it a faulty software update from a vendor? A specific handset model failing to connect? Or a genuine network fault? Without clear, real-time device data, troubleshooting is slow, support costs rise, and your network is often blamed for device-specific faults. Your single source of truth for Device performance Subtonomy Devices turns that black box into an open book. We provide instant access to performance data for every device in your network , allowing you to see exactly how they perform and what usage patterns emerge. Empower your operations team to identify and resolve issues with specific vendors, models, or software versions. This isn't just data; it's the insight you need for easier problem resolution and proactive quality of service improvements. Key capabilities for your Network Operations Empower your NOC to move from reactive to proactive. Our Device Application transforms network challenges into clear, actionable insights, pinpointing critical improvement areas in seconds. Gain an immediate, in-depth look at performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and your overall network service performance. This solution helps your team instantly identify the network's worst-performing devices, aggregate comprehensive data for faster, more precise issue resolution, and track performance after major OS upgrades. Streamline your operational efforts and ensure an exceptional service experience for every customer, regardless of their device. Identify & isolate issues instantly Give your NOC a clear, instant view of device-related problems to ensure your top models are running smoothly and providing an excellent customer service experience. You can immediately drill down into performance and usage pattern KPIs to pinpoint "bad actors," whether it's a specific vendor, model, or software version. Instantly identify your worst-performing devices using dashboards that track Voice Fail Rate, SMS Fail Rate, and Data Fail Rate by brand or model. The solution allows you to categorize phones and data devices, analyzing performance across all technologies from 2G to 5G. This provides detailed insights into service-specific dashboards for VoLTE, voice users per tech, and data volume per tech. Benchmark & compare everything Context is key to understanding performance, which is why our solution allows you to compare and benchmark everything. The Device Information panel lets you select a specific model, like an iPhone 17 Pro, and directly benchmark it against a competitor, like a Samsung Galaxy S24 Ultra. See detailed, side-by-side KPI comparisons for voice, data, and SMS performance across all network technologies. Most importantly, you can pinpoint potential issues after upgrades by tracking KPI progression for specific software versions (SV) over time. This allows you to see if a new OS release is causing a rise in Call drop rate or PS fail rates, catching performance regressions before they impact your entire subscriber base. Understand real-world usage & distribution Go beyond your own network borders to understand the complete device landscape. The unique Popularity Map allows you to see the geographic distribution of different phone vendors and specific models, such as the iPhone 13 or iPhone 17 Pro. This data is indicated with both figures and colors per municipality, showing you where your most popular devices are concentrated. This provides invaluable insight on device usage that can be shared with your network, device, and product departments, serving as crucial planning input for marketing and network rollouts. Integrate & act on data Get the right data to the right teams, right when they need it. The application provides detailed tables for Most used devices, KPIs per model/SV, and 5G (NSA) data volume per model, giving your teams the granular data they need for deep analysis. You can analyze trends over 7, 14, 28, or 56 days, ensuring you have both a real-time pulse and a long-term view of device performance to support your operational and planning decisions. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever-changing environment.” KAJ AHLKVIST Network Quality @ Three Sweden & Denmark Frequently Asked Questions about Devices Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Devices application and the Subtonomy platform. What is Subtonomy Devices? Subtonomy Devices is an analytics application, running on the Subtonomy Platform, that gives your Network Operations Center (NOC) instant access to performance data for every device on your network. It's designed to help you understand exactly how different vendors, models, and software versions perform and affect your service quality, allowing you to move from reactive troubleshooting to proactive problem resolution. How can Devices application help my NOC reduce troubleshooting time? It ends the "network vs. device" guessing game. When a customer reports an issue, your team can instantly see if the problem is isolated to a specific handset model or software version. This allows you to pinpoint the root cause in seconds, rather than hours, drastically reducing mean time to resolution (MTTR) and support costs. How do I know if my most popular devices are giving customers an excellent experience? The Devices application allows you to identify your most used devices and see their specific performance KPIs. You can then use the benchmarking feature to compare their performance (e.g., call setup success, data speeds, VoLTE quality) against the network average or other models. This tells you if your most popular devices are secretly your biggest source of service complaints. Can I track performance regressions after a major OS update? Yes. The application lets you see software version volume and KPI progression over time. This is crucial for spotting if a new OS or software version from any vendor is causing new issues, such as increased call drops or CS Fallback failures, allowing you to quantify the impact and engage the vendor with proof. Does the platform support 5G and VoLTE? Absolutely. The Devices application fully supports and categorizes devices across 2G, 3G, 4G, and 5G networks. It includes detailed dashboards and KPIs specifically for modern services like VoLTE (LTE) and can track their performance by handset. How can I share this Device data with other teams? The data is available directly in the web application, but it can also be exported via Microsoft Excel for reporting or integrated with your other systems via a Northbound export. We also provide an IMSI export of customers affected by a specific issue, allowing your proactive care teams to act quickly. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Home / Products / Roamers - Command ALL your Global Traffic See exactly how Roaming performs across countries and operators Roaming traffic is growing fast, and so is its complexity. Subtonomy Roamers provides your teams with a real-time overview of outbound and inbound performance, enabling you to detect issues early, identify affected users instantly, and act before complaints escalate – securing revenue from every connection. Book demo Learn more TRUSTED BY Turn roaming complexity into operational control Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. But as the market becomes more competitive, telecom operators must find new ways to stand out. True differentiation now hinges on delivering exceptional customer experiences, proactive care, and maintaining complete visibility into roaming behaviors. While roaming promotions and the removal of EU charges have surged traffic, they have also increased the complexity of maintaining a seamless experience abroad. Silent roamers, users active in the network but not utilizing services, often represent a massive untapped opportunity. Our solution empowers you to identify and engage this group while ensuring your high-value travelers stay connected. Roaming issues are hard to spot before customers feel them Roaming performance depends on multiple countries, operators, networks, and subscriber behaviors. That makes it difficult to know where issues are happening, how many users are affected, and whether the problem is isolated or widespread. Without clear visibility, teams are forced into reactive troubleshooting, complaint volumes rise, and valuable roaming revenue is put at risk. Your command center for roaming performance Subtonomy Roamers gives you instant visibility into roaming performance across your entire footprint, live or historical, global or filtered by country, operator, brand, or subscriber. Monitor outbound roamers abroad, inbound visitors on your network, and silent roamers in one place. With real-time KPIs, trend analysis, and machine learning anomaly detection, your teams can identify issues faster and act before they impact customers. Built for NOC, service assurance, and customer support teams, Subtonomy Roamers provides real-time visibility, adaptive alarm thresholds, and deep drill-down capabilities so you can see what is happening, where it is happening, and exactly which customers are affected. Monitor all roaming traffic in real time With Roamers, you get an instant overview of the roaming situation — current, historical, global, or filtered per country or operator. Monitor main roaming KPIs for outbound and inbound roamers, view silent roamers alongside steering and blocking KPIs, see the most frequent roaming countries, and filter on your own brands. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Prioritize with customer impact in view In the comprehensive alarm table, KPIs and trends are presented in real time, allowing your NOC / SOC teams to see overall performance on country-, CSP-, and subscriber-level. That means you do not just detect that something is wrong, you also understand how many users are affected and where to focus first. Visualize performance across countries See service performance across your roaming landscape in a clear, color-coded interface that makes current alarms per country stand out immediately. You can quickly identify affected countries and operators, understand how many users are impacted, and drill down to a specific country, operator or subscriber / MISI to further investigate the underlying problem. Proven results from leading European Telecom Operators 80% CUT OF COMPLAINTS CALLS THANKS TO CLEAR, PROACTIVE COMMUNICATION 90% FASTER ISSUE RESOLUTION WITH ADVANCED ROOT CAUSE ANALYSIS 24/7 ROAMING SUPPORT. EMPOWER CUSTOMERS WITH SELF-SERVICE CONTROL. VIA ROAMING ALARMS AND API THEY CAN INSTANTLY SWITCH BETWEEN PROVIDERS CSAT IMPROVE SATISFACTION, SCORES AND RETENTION WITH TRANSPARENT AND EFFORTLESS ROAMING EXPERIENCES. Proven results from leading European Telecom Operators "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @ Telia Norway Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Frequently Asked Questions about Roamers Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Roamers application and the Subtonomy platform. How does Roamers help increase revenue? By identifying "silent roamers," we provide the data needed to launch targeted engagement campaigns. Additionally, real-time monitoring of inbound traffic helps optimize steering and protect interconnect revenue. Does the system support 5G roaming? Yes. Subtonomy Roamers provides a unified, real-time view across all technologies, including 2G, 3G, 4G, and 5G, ensuring performance across your entire footprint. Can it distinguish between different brands or MVNOs? Absolutely. You can filter all KPIs and trends by flagship brand, low-cost brands, or specific MVNOs to see exactly how different segments are performing. How long does it take to set up the alarms module? There is no manual setup. The system begins learning your network patterns immediately, providing intelligent, automated alerting that adapts to seasonal trends and traffic shifts. Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

AI-powered telecom customer support and APIs for CSPs from Subtonomy. Resolve issues faster with self-service, agent tools and diagnostics. Book a demo. TAILORED FOR TELECOMS Telecom Customer Support, Supercharged with AI. Always On. Resolve issues instantly with AI chat, agent tools, and network-aware diagnostics – built for CSPs and ready to plug into your existing stack. Book a demo See how it works TRUSTED BY Why CSPs choose Subtonomy AI-powered telecom customer support for CSPs – self-service, agent assist & network-aware diagnostics. Explore solutions Automate first-line tech support, give customers instant, accurate answers Automate first-line tech support with AI chat and guided troubleshooting that delivers instant and accurate answers. Cut wait times, boost CSAT Resolve more requests in self-service, chat without human handoffs Resolve more requests in self-service and chat without human handoffs. Deflect to digital, reduce OPEX Unify the agent desktop, end swivel-chair Unify customer, device, and network context in ONE single agent desktop to lift FCR and shrink AHT. Supercharge your agents Diagnose what matters in seconds Pinpoint faults across broadband, mobile, and FWA using network-aware insights to cut AHT. Diagnose what matters Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Bring Subtonomy’s AI capabilities into your own apps, portals, and chatbots – securely and at scale – through our proven APIs. Talk to an Expert Power chatbots & voicebots with network-aware answers Surface a 360° customer view in the agent desktop Diagnose issues in real-time and triage intelligently Detect outages and notify customers proactively Enable self-service checks and guided troubleshooting Verify subscription status instantly to speed resolution Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall, EVP Sales & Marketing Subtonomy Don't listen to us. Listen to them. Bjørn Tore Gullord Head of Service Assurance & Operation, Telia Norge "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Lisa Lundbäck Mobile Product Manager, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.” What you can do with Subtonomy AI Self-Service & Chat Support Give customers instant, accurate answers with network-aware AI that understands telecom issues. Discover AI Self-Service Agent Assist & Desktop All context in one place — customer, device, and network — so agents resolve complex cases faster. Explore SubSearch Proactive Diagnostics & Automations Detect, triage, and automate fixes based on customer impact across mobile, broadband, and FWA. Discover Proactive Diagnostics Recent news, articles and more Read all posts Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > Ready to see it live? We’ll tailor a demo to your environment and priority use-cases.