Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. / About / Career / Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Home / Insights / Customers / Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience.

Subtonomy world-class solutions for telecoms customer support and network operations; 5G customer support, fixed wireless access and lawful intercept. Home / Solutions / Telecom Solutions - that goes above and beyond Digital technologies are transforming almost every aspect of our society at an unprecedented speed and scale – from AI in the connected home, to 5G-powered industries, remote working and metaverse-based gaming. Wherever they are and whatever they’re doing, one thing all your customers agree upon is the need to stay connected. Our Solutions The Total Solution for Telecom Customer Support Discover the most extensive solution for technical customer support that is tailored for the telecom industry. Meet today's challenges and ever increasing demands and deliver an outstanding customer service and support with a unified customer-centric view. Read more Revolutionize 5G FWA and Mobile Broadband Support Experience Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Read more Secure Data Retention and Geolocation Services Automate, secure and speed your responses to lawful mass geolocation, emergency call location and criminal investigations requests. While remaining completely compliant. Read more Consolidate multiple complex data sources Aggregate data from diverse sources - such as passive probes, BSS & OSS, cells, devices and more. Run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data setup evolves and get a real-time, individualized 360° view of customer experiences. Read more

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. Home / About / About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon OPEN POSITIONS Senior Frontend Developer (React) Read about the job Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field.

Proactively manage B2B service quality with CorpDash. Get real-time enterprise analysis, automate SLA reporting, and identify issues before they impact your most valuable customers. Home / Products / CorpDash - Proactive Enterprise Analysis & SLA Management Build Trust. Guarantee Service Quality. Grow Revenue. Stop reacting to B2B complaints. CorpDash gives your enterprise support and sales teams a 360° view of your business customers. Proactively monitor service quality, automate complex SLA reporting, and resolve issues before they disrupt relationships — all from one platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Move from reactive support to proactive partnership CorpDash provides a complete, pre-analyzed overview of every enterprise account. Equip your teams with actionable intelligence to manage performance and drive growth. Pinpoint & prioritize your worst-performing enterprises Stop sifting through data. CorpDash gives your Key Account Managers and support teams instant visibility into enterprise accounts that are underperforming. Get a clear, actionable list of clients experiencing service degradation, enabling you to proactively intervene, manage expectations, and prevent churn before it impacts your bottom line. Quickly identify the scale of the issue, who is affected, and what the core problem is, ensuring your most valuable customers always receive the attention they deserve. Automated SLA zones, alarms & intelligent reporting Go beyond simple network monitoring. CorpDash allows you to define custom SLA zones, whether they're specific geographic areas, private 5G deployments, or key IoT segments. Our system continuously monitors these zones against your pre-defined KPIs, providing real-time alarms for potential breaches and automatically generating comprehensive SLA reports in seconds, not hours. Empower your teams to ensure service guarantees are always met. Geographic service analysis & Network site impact Visualize your enterprise service quality on an interactive map. CorpDash's map view lets you instantly see network performance across different regions, identify specific sites experiencing issues, and understand the real-world impact on your B2B customers. Filter by service type (e.g., 4G, 5G, IoT) to get a granular view of your network's health and proactively address localized service degradations. The impact of proactive B2B Management 90% SPEED UP PREPARATION OF NETWORK PERFORMANCE REPORTS BY 90%. 99% REDUCED UNNECCESSARY MAINTENACE NOTIFICATIONS BY PINPOINTING ONLY AFFECTED CUSTOMERS. W>S REDUCE COMPLEX ENTERPRISE TROUBLESHOOTING FROM WEEKS TO SECONDS. 50% IMPROVED TECH SUPPORT CASE EFFICIENCY. One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden CorpDash in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Frequently Asked Questions about CorpDash Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the CorpDash and the Subtonomy platform. What is the main difference between CorpDash and SubSearch? SubSearch is designed for all customer support (B2C and B2B), focusing on individuals and technical details. CorpDash is a specialized application built specifically for B2B/Enterprise Account Management. It provides a high-level company-wide view of an entire enterprise's service quality, automates SLA reporting, and helps sales teams identify churn risks and upsell opportunities. How does CorpDash automate SLA reporting? Instead of engineers manually pulling data for performance reports, CorpDash automates the process. It continuously monitors real-time KPIs (like 5G/4G availability, throughput, etc.) against the specific contract terms for each enterprise, flagging potential breaches before they happen and generating performance reports in seconds. How does CorpDash help my B2B sales teams? CorpDash gives your sales and Key Account Managers technical credibility. They no longer need to rely on the technical team. They can proactively see which clients are experiencing poor service (churn risk) or which are hitting service limits and could benefit from an upgrade (upsell opportunity). Can I see the impact on a specific employee at a company? Yes. While CorpDash excels at the high-level company overview, it also allows your support agents to drill down to find individual employees or sites affected by poor network performance, enabling fast and precise troubleshooting. Does CorpDash monitor private 5G networks? Yes. CorpDash is designed to monitor and report on all types of enterprise services, including private 4G/5G networks, geographic zones, and specific IoT deployments, ensuring your SLA commitments are met. Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs. The Complete Subtonomy Support Application Suite Unified agent desktop Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips, enabling them to deliver first-class care, reduce call times, and proactively solve issues. Discover more Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Home / Insights / Customers / Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%.

Power your AI chatbots, IVRs, and apps with our Technical Self-Service API to automate real-time troubleshooting and deliver 24/7 expert support. Home / Products / Intelligent Technical Self-Service & Automation API Transform Frustrating Chatbots into 24/7 Expert Solvers. Elevate your customer support by connecting your AI chatbots, IVRs, and apps to our 360° data-driven platform. Go beyond simple Q&A and deliver accurate, real-time technical support, troubleshooting, and proactive alerts across all your self-service channels. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Stop frustrating your Customers with unintelligent Self-Service Chatbots are now the most popular self-service channel, but they are seldom intelligent. Most AI chatbots lack access to real-time network and customer data, leading to failed troubleshooting, endless loops, and intense customer frustration. They can answer "What's my bill?" but fail at "Why is my internet slow?" This is where your support breaks down. To deliver real automation, your channels need real-time data. They need to think like an expert agent. The API That Makes Self-Service Smart Subtonomy's Technical Self-Service API is the solution. It's designed to integrate seamlessly into all your digital support channels, providing the same transparent and accurate information to your customers that your expert agents see on their desktops. Powered by our core SubSearch API, this solution provides the deep technical intelligence to make your existing chatbots and apps smart. By leveraging our 360° data-driven technology, your self-service channels can finally: Execute advanced troubleshooting: Allow customers to diagnose and solve complex technical issues directly in-chat, from device problems to network performance. Deliver hyper-personalized support: Use real-time data to understand the customer's unique service experience and provide answers specific to them, not generic FAQs. Provide real-time Updates: Keep customers in the loop. Proactively inform them about open trouble tickets and network faults, eliminating needless callbacks. Automate with confidence: Automate up to 75% of your technical support interactions with an intelligent, responsive, and cost-efficient operation that is always on point. A comprehensive API Framework built to grow Our Technical Self-Service API is the foundation for your entire digital support strategy. This being the most important one to get started, it is part of our more comprehensive API framework. Once your intelligent chatbot is running with our SubSearch API, you can easily add more capabilities. For example, add our Roaming API to showcase detailed roaming information and troubleshooting in the very same self-service channels. Start with one solution and build a complete, automated support experience. Proven results from leading European Telecom Operators 75% AUTOMATE 75% OF YOUR TECH SUPPORT CASES, LEAVING YOUR CSRS FREE TO HANDLE THE MOST COMPLEX CASES. 24/7 DELIVER ROUND-THE-CLOCK, PERSONALIZED AND ACCURATE SUPPORT ACROSS BOTH DIGITAL CHANNELS AND IVR. 300% INCREASE YOUR DIGITAL ENGAGEMENT AND USE THE RESULTING INSIGHT TO PRIORITIZE NETWORK DEVELOPMENT. 20% REDUCE STRESS ON YOUR CONTACT CENTER WITH SELF-SERVICE THAT PROVEN TO REDUCE CALLS TO CUSTOMER SERVICE BY 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV Business Developer, Telenor Sweden Self-service in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch API for self-service and integrating with their current support stack to empower their teams, reduce costs, and deliver first-class care. From Telenor Sweden's automated self-service in app and IVR to Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.