SOLUTIONS FOR TECHNICAL CUSTOMER SERVICE AND SUPPORT
Digital technologies are transforming almost every aspect of our society at an unprecedented speed and scale – from AI in the connected home, to 5G-connected factories, to remote working and metaverse-based gaming. Wherever they are and whatever they’re doing, one thing all your customers agree upon is the need to stay connected. So when things go wrong they expect:
World-class 24/7 customer support.
Omnichannel service including easy-to-use self-service.
Personalization that goes beyond knowing their name to understanding their individual experiences.
Fast, efficient resolution of their problem first time and every time.
Support every customer, service and channel from ONE place
The Subtonomy solutions empowers
24/7 tech support availability
24x7 scalable digital support fuelled by accurate holistic data from any type of network all mobile generations, broadband, full fiber and fixed-wireless access (FWA).
Any combination of support channel now or in the future - email, chat, self-service, chatbots or social media
Personalization and accuracy
Personalization with a hyper-accurate
understanding of what’s affecting service
quality for each and every customer.