Customer service isn’t exactly new. In fact, the British Museum in London is housing a clay tablet from 1750BC where a fuming Babylonian customer wants his money back after receiving low-grade copper. He even had to pick up the order in ’enemy territory.’ If this...

We're expanding and are now looking for a developer to join our team at the Stockholm office. Find out more about the position and how to apply at the link below: Junior developer in Scala and Java   Subtonomy provides intuitive machine learning software for Communications Service Providers for increased customer...

Every year, the leading Swedish business journal Dagens Industri compiles its DI Gasell list of the fastest-growing, profitable companies in Sweden. Together with the top percentile of companies in Sweden, Subtonomy has been recognized as a DI Gasell for 2018.   Andreas Jörbeck, CEO Subtonomy: "This is...

In our stressed out, always-on lives, we don’t have time for apologies anymore. At least when it comes to calling a customer service agent. Two different studies show that consumers expect action and not empathy when they call with a problem. The studies show that customers...

We're expanding and are now looking for a developer to join our team at the Stockholm office. Find out more about the position and how to apply at the link below: Junior developer in Scala and Java   Subtonomy provides intuitive machine learning software for Communications Service Providers for increased customer...

We're thrilled to present that we are changing our company name from CICS to Subtonomy. Why the name change? CICS stands for Customer Intelligence Consultancy and Services. When we started back in 2012, consultancy services were a big part of what we did and though we still...