Most mobile networks are a very diverse environment, built out through the years with ever-ongoing transformations, both in the radio, core and transport networks. Still the subscriber, rightly so, expects a seamless service.  We now stand right in the middle of one of the greatest transformations...

So you’re seeing the benefits of introducing a chatbot in your customer support, but have you thought about how human your chatbot should be? Should you introduce a human-like avatar to your bot or keep it to just plain text? These seemingly trivial points can...

On May 14-16, you'll find the Subtonomy team at TM Forum Digital Transformation World in Nice. We'll show how our Customer Self-Service app helps taking pressure off customer support and how our customer support application empowers agents to better help customers calling in with technical issues. We use machine...