Subtonomy in short
Subtonomy is the leading telecom customer service assurance provider in the Nordics. Our software platform is used by customer support, operations and directly by subscribers through self-service functionalities.
From four founders back in 2012 to handling billions of data transactions on a daily basis today, and with employees in Sweden, France and Malaysia. But the journey isn’t over – we are constantly growing! The goal? Something so complex such as a mobile network to run by itself, without any manual interaction. And for every and each day we’re getting a little bit closer. We have a fun and exciting journey ahead of us!
Turning data to actionable insights
We help communication service providers digitalize their customer support and improve the customer experience. Our platform manages service quality assurance - enabling customer-centric service operation while also providing customer support agents with tools to improve support for customers with complex technical issues.
Our idea is a software technology which is sophisticated enough, for something as complex as a complete mobile network, so it can run by itself, without manual interaction. Because the network will be smart enough to analyze and draw conclusions from its own data.
Today we are commercially running automatically set thresholds and alarms for mobile networks and provide technical self-service functionalities to mobile subscribers as well as automatically customized communication with them.