About Subtonomy
Rethinking Telecom Customer Support
Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry.
We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security.
We believe that world-class support isn’t a dream. It’s a standard.
And with Subtonomy, that standard is already here.
Why Subtonomy?
THE CHALLENGE
Support that can’t keep up
In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed.
Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities.
We see this daily — and we’re here to change it.
OUR MISSION
Subscriber Autonomy
Our name says it all: Subscriber + Autonomy = Subtonomy.
We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection.
Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins.
The Subtonomy Difference: Intelligent Support & Security
INTELLIGENT SUPPORT
Smarter support for smarter networks
Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view.
Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs.
INTELLIGENT COMPLIANCE
Lawful intelligence, simplified
Support and security go hand in hand.
Through Subtonomy REX, we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance.
Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society.
Our Story
Born from Experience
Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience.
After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs.
So, we decided to create them.
By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one.
Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver.
We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation.
Fredrik Edwall
EVP Sales & Marketing Subtonomy
ISO 27001 certification
Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS).
Our ISMS scope includes our product development, and support process as well as our organization, business operation and office.
Emission reduction targets through SBTi
Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals.
This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement.
Meet the team behind the technology
Head Office
Subtonomy
Katarinavägen 19
116 45 Stockholm
SWEDEN
info@subtonomy.com