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DISCOVER MORE
DISCOVER MORE

Customer-Centric 

Service Performance

in real-time

Embrace the new era of Telecom Service Assurance with NocMap. Pioneering customer-impact analysis to inform every decision. With NocMap, you don't just stay ahead of the curve – you redefine it.

NocMap

Working with the best

Telia company logo
Three logotype
Telenor logotype
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In the realm of telecom service assurance, NocMap introduces a groundbreaking approach - analyzing network performance through the lens of customer impact. This isn't just about monitoring network nodes or data traffic; it's about understanding the real-world experiences of each customer. Unlike traditional systems, NocMap provides a unique perspective that reveals the actual number of customers affected by service disruptions. This insight is a game-changer in the industry.

 

With this innovative approach, NocMap ensures that you're not just managing a network; you're safeguarding customer satisfaction and loyalty. Our technology dissects network performance from a customer-centric viewpoint, offering unparalleled insights into how service disruptions truly affect your user base. This enables proactive management and resolution of issues before they escalate into significant customer concerns.

Customer-Centric network analysis for unmatched Telecom Service Assurance

Discover a comprehensive view of your network's performance, presented in real-time detail. Our intuitive color-coded alarm system instantly signals the severity of network impacts – whether it's a major weather event or other disruptions, ensuring you're always informed about the scale of user impact.

NocMap allows you to drill down from cluster-level overviews to individual site analytics. A simple click reveals in-depth information for each site, offering a blend of real-time data and historical trends. This seamless integration of current and past performance data empowers you to make informed decisions quickly and efficiently.

Experience the power of real-time network insights with NocMap

Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health.

 

These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis.

For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management.

Subtonomy NocMap application graphs

In-depth real-time KPI graphs

Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health.

 

These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis.

For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management.

NocMap offers a complete visualization of network routers and their data, all mapped for ease of access. Users can tailor their view to focus on critical alerts by filtering for alarming routers.

 

Additionally, customizable graphs allow for frequency-specific filtering, providing insights into data volumes and signal strengths.

Fixed routers in NocMap

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Seamless network modernization with Telenor Sweden

Telenor Sweden recently embarked on a significant HLR (Home Location Register) migration to modernize its core network, aiming to streamline its infrastructure with minimal customer impact. The integration was meticulously managed to consolidate two existing HLRs into a single, more efficient one.

During this critical process, Subtonomy's NocMap played an essential role, providing real-time service performance monitoring to ensure a smooth transition. The migration saw 6 million SIM cards seamlessly moved, with the successful consolidation of one HLR completed in just 14 hours. This strategic upgrade was marked by continuous real-time monitoring, safeguarding service performance and customer experience throughout the transition.

  • 6M SIM cards moved in HLR migration

  • 14h to successfully migrate one HLR

  • Real-time monitoring of service performance during migration

We are very happy with the outcome of this HLR migration which did take lots of preparation. Using NocMap for monitoring during the migration was of great help for us. For a critical project like this, you cannot afford to wait several minutes to see if something goes wrong and NocMap let us see all graphs in real-time and had something happened we would have been able to just click in the graph to immediately get directed to the source of the issue.”

MAGNUS JOHANSSON

Mobile core @ Telenor Sweden

Let's connect

Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.

 

What can you expect?

  • A customized demo aligned with your objectives

  • Targeted discussions on how to rethink and elevate your customer support with Subtonomy

  • Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Automation

& self-service

Tech support in your pocket. Open 24/7.

Enterprise SLA-reporting

Support your Enterprise customers.

The Support Engine Platform

Any data source, ONE great support experience.

Discover all tech support solutions

Alarms & Automations

Alarms to 3rd party systems/individuals. 
Machine Learning will set the alarm thresholds.

24/7 Real-time KPIs

Plot service quality metrics onto a geographical map interface, enabling swift issue identification and reducing resolution times for enhanced network reliability.

Pinpoint and prioritize

NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels — ensuring precise prioritization for efficient resolution.

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