Image by Tapio Haaja

CUSTOMER CASE

Telia Finland's 10 keys to success in a cross-division implementation project

Telia Finland has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months.

INSIGHTS

 

WHITE PAPER

 

How telcos can create value with multi-faceted automation

Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed.

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MARKET STUDY 2021

 

The state of telcos technical customer support 2021

It maps trends, challenges and future investments in technical customer support in 2021.

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Call Center Employee

MARKET STUDY 2020

 

How do we prefer our CSP technical customer support?

How do subscriber prefer to interact their mobile operator's technical customer support in 2020. 

Virtual Team Meeting

ON-DEMAND WEBINAR

 

How to improve next-gen CS & CX to generate business value for telcos

This webinar will illustrate how to meet the new and varied market demands with 5G. With focus on how to generate business values for customer service as well as improving the customer experiences, addressing both B2C and B2B. And tips on where to start already today.

 

CUSTOMER CASES

Image by Tapio Haaja

CUSTOMER CASE

 

Telia Finland's 10 keys to success in an cross-division implementation project

Telia Finland has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months.

shutterstock_1070633189.jpg

CUSTOMER CASE

 

Telenors automated self-service offers improved Customer Experience

Read how Telenor's automated self-service offers improved customer experience while reducing agent workload.