Insights

Find our insights, white papers, events, webinars, guides and customer success stories. Download and enjoy!

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The AI Survey Report 2025

Subtonomy has teamed up with GMSA in this global AI Survey 2025, as a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report — giving you direct insights from mobile professionals worldwide.

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The State of Telecom Customer Support in UAE 2024

The United Arab Emirates (UAE) has one of the world’s most advanced mobile networks. But how well do they support their customers' needs of service and support? This new research will give you all the insights.

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Attitudes to Customer Support in South Africa 2023

This new research on the telecoms customer support market, looking at the South African market, which provides key insights into the online habits and customer support expectations of South Africans.

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The state of Mobile & Broadband customer support 2022

This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support.

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Annual Global Telecom

Industry Survey 2021

Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021.

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How telcos can create value with multi-faceted automation

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators.

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The state of Telecom Technical Customer Support 2021

Discover trends, challenges and future investments in technical customer support in this market study from 2021.

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Communication Service Provider

technical support

preferences 2020

Discover how consumer prefer to interact with their CSPs technical customer support in this market survey from 2020.

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