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CUSTOMER CASE

Increasing support efficiency - how Telia meets growing market demands

Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.

In particular, Telia identified the potential to improve the handling of mobile support cases

INSIGHTS

 
Annual Industry survey 2021 report

INDUSTRY SURVEY 2021

A comprehensive sweep of the telecoms landscape, and deep dive into six specific areas that are critical to telecoms today and tomorrow; 5G, Digital Transformation, BSS modernization, Broadband, Open RAN, and Customer Service Automation.

White paper cover - how telcos can create value with multifaceted automation

WHITE PAPER

How telcos can create value with multi-faceted automation

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MARKET STUDY

The state of telcos technical customer support 2021

Call Center Employee

MARKET STUDY

How do we prefer our CSP technical customer support?

 

CUSTOMER CASES

Telia Sweden customer support representative uses Subtonomy SubSearch application

CUSTOMER CASE

Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.

Helsinki

CUSOMER CASE

Telia Finland's 10 keys to success in an cross-division implementation project

 

 

 

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CUSTOMER CASE

Telenors automated self-service offers improved Customer Experience

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MARKET STUDY

Telia Estonia cutting escalations
by 60% in customer support

 

 

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