Crowds - Take control of network performance at events and venues.
See exactly how your network performs across events, venues or high-density environments.
With a complete 360° view down to cell and handset level, you can monitor performance in real time, analyze historical trends, and act before issues impact your customers.
Everything in one place. Nothing left to chance.
TRUSTED BY
Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category.
Built for high-density networks.
Designed for operational clarity.
From large-scale events to permanent smart venues, Crowds gives you full visibility and control over network behavior in high-traffic environments.
Understand how many users your network serves, how traffic evolves, and how service quality is experienced. All through an intuitive interface that makes it easy to set up, monitor, and revisit any event or venue.
Structured tracking across time and geography
Crowds provides the ability to track network performance across time, events, and locations through a highly structured calendar view.
This interface allows teams to manage both historical analysis and upcoming event planning with ease, ensuring total visibility into network behavior at all times. Because the platform defines venues by specific cell configurations and events by selected time periods, users can quickly navigate between different scenarios to retrieve tailored reports.
This level of organization ensures that every insight is fully contextualized, empowering teams to deliver a superior customer experience regardless of the location or occasion.
End-to-end visibility from live action to post-event analysis
Crowds allows you to understand usage, demand, and customer impact at a glance by enabling the search and analysis of any event or venue in seconds.
You can track usage across voice, SMS, and data alongside active user counts and traffic volumes to gain a comprehensive view of network activity. The platform provides the flexibility to drill down from broad daily trends to granular hourly KPIs, ensuring you have the exact level of detail needed for every scenario.
All insights can be exported instantly for stakeholder reporting, delivering critical real-time visibility during live events while providing the structured data required for thorough post-event analysis.
Rapid diagnostics and peak demand prioritization
Crowds enables teams to identify issues faster and prioritize their response with precision. By providing a clear breakdown of top-performing and underperforming cells during events, the platform allows for a deep analysis of traffic patterns, busy hours, and data volumes.
This visibility helps teams understand exactly when and where demand peaks occur and how the network performs under pressure. Users can easily filter by venue, event, or specific time frames to isolate service quality issues and transition from network-wide visibility to cell-level diagnostics in seconds.
Ultimately, these data-backed insights empower teams to make informed decisions that optimize capacity planning and ensure total event readiness.
High-definition spatial visibility across all locations
Crowds empowers teams to visualize network performance exactly where it occurs through seamless switching between high-resolution map and satellite views.
This granular perspective provides NOC and SOC units with an authentic look at network behavior across all locations, making it possible to identify and prioritize geographical problem events or high-traffic venues with speed and precision.
By integrating live KPIs and real-time alarms at the site level, the platform ensures that technical teams can take proactive action to maintain service excellence in any environment.
Granular insights for deep event intelligence
Crowds enables you to analyze subscriber volumes, device distribution, and usage patterns per event with high precision. By tracking how different handset types behave and impact network performance, your teams can fine-tune optimization strategies to significantly improve the overall customer experience.
The platform also allows for a detailed analysis of roamers per operator to understand cross-network impact during major events. Users can drill down from any node, site, or cell into advanced analytics, accessing more than 50 KPIs and counters with flexible aggregation ranging from seconds to weeks.
Proven results from leading European Telecom Operators
Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.
KAJ AHLKVIST
Network Quality , 3 Sweden & Denmark
FAQ: Optimizing network performance for large events with Subtonomy Crowds
Your Questions, Answered.
We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Crowds application and the Subtonomy platform.
Subtonomy Crowds provides Communication Service Providers (CSPs) with a 360-degree view of network performance at specific locations such as stadiums, festivals, or city centers. By monitoring service quality down to the cell and device level in real-time, operators can ensure a seamless customer experience even during peak traffic periods.
The solution delivers granular insights into data traffic, voice call success rates, and SMS performance within a defined geographical area. Operators can also analyze device distribution (e.g., 5G penetration), categorize domestic vs. roaming users, and compare historical performance across different events to optimize future network capacity and marketing strategies.
Subtonomy Crowds boosts ROI by proactively identifying and resolving network bottlenecks before they result in customer complaints. This reduces the load on customer support (lowering OPEX) and increases Customer Satisfaction (CSAT). For marketing teams, this data validates premium network promises, driving higher conversion rates for 5G upgrades and enterprise event packages.
Yes. Subtonomy Crowds allows for detailed segmentation of inbound roamers by their home operator. This ensures that visiting customers receive a high-quality experience, which is critical for protecting roaming revenues and maintaining service level agreements (SLAs) with international partner networks.
The platform features automated alerting for key performance indicators (KPIs), such as Data Fail Rates. If performance drops below a set threshold, the Network Operations Center (NOC) is notified instantly. This allows for rapid troubleshooting and significantly reduces Average Handling Time (AHT) for event-related support issues.
Subtonomy Crowds is designed to be data-source agnostic and integrates seamlessly with existing OSS/BSS environments via robust APIs. This allows operators to leverage their existing network data without the need for costly infrastructure overhauls, ensuring a fast time-to-market.
Transform your Telecom Operations today
Get your personalized demo
Alarms are just noise without context. We'll show you how to find the signal.
Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'.
We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.