Tech Support in your pocket. Open 24/7.
Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - AI chat, IVR, mobile apps or website.
Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops.
Utilizing our 360˚ data-driven technology, the API identifies and proactively alerts only the customers affected by service anomalies or planned maintenance, ensuring efficient and tailored support. Free up your agents to focus on complex cases by automating up to 75% of your technical support interactions. Transform your customer service into an intelligent, responsive, and cost-efficient operation —always open and always on point.
Automated Self-Service: The key to scaling your tech support effortlessly
Elevate your AI chatbots
Supercharge your telecom AI chatbots by leveraging comprehensive customer data. With Subtonomy's cutting-edge API solution, execute advanced troubleshooting and deliver real-time, next-best actions directly in chat conversations with your customers 24/7.
Take your customer support experience to the next level—making it smarter, faster, and more personalized.
Let’s talk Results:
Automate 75% of your tech support cases, leaving your CSRs free to handle the most complex cases.
Deliver round-the-clock, personalized and accurate support across both digital channels and IVR.
Increase your digital engagement by 300% and use the resulting insight to prioritize network development according to your customers' needs.
Reduce stress on your contact center with Self-Service that is proven to reduce calls to customer service by 20%.
This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work.
MIKAELA KOSKIJEV, NOW AHLNAS
Business Developer, Telenor Sweden
Keep your customers in the loop. Provide real-time updates on open trouble tickets and network faults, eliminating needless callbacks and enhancing efficiency, with Subtonomy's API solution.
Pinpoint issues whether they stem from the network or the customer's device. Go a step further by proactively informing customers about network performance issues like call drop-outs, giving them clarity on when and how fixes will occur.
Consolidated Agent Desktop
Enterprise SLAs reporting
Support your Enterprise customers with accurate reporting.
Self-Service in digital channels
Support Engine Platform
A support engine where all personal experiences add up.
Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.
What can you expect?
A customized demo aligned with your objectives
Targeted discussions on how to rethink and elevate your customer support with Subtonomy
Expert guidance on enhancing User & Agent Experience and a seamless service delivery