BEYOND SUPPORT EXPECTATIONS
Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Leveraging the efficiency and scalability of 5G FWA technology. Our advanced solutions proactively manage cell congestion and optimize connectivity for peak performance.
Telenor Sweden's success with Subtonomy
Telenor Sweden's Mobile Product Manager, Lisa Lundbäck, shares an inside look at enhancing customer experience with SubSearch from Subtonomy. Find out how Telenor's commitment to excellent support and Subtonomy's innovative tools reduce wait times and improve self-service.
The tech support behind your 5G FWA success
Assure customers with reliable broadband backed by Subtonomy's expert support solution.
Deliver superior 5G FWA service
Validate if the outdoor unit is connected to the allocated 5G FWA cell or if adjustments is needed.
Validate cell allocation
Pre-evaluate mobile network capacity to avoid congestion and ensure optimal service capacity and preserve your brand's reputation.
Conquer network congestion
Unlock world-class support with our consolidated and seamless 5G FWA solution across all channels.
Streamline 24/7 support
While 5G FWA offers blazing speeds, occasional cell congestion can still be a hiccup. Our solution empowers your support agents to swiftly confirm your customers' outdoor unit connections to the allocated network cell.
If there's a hitch, our agent dashboard lights up with expert recommendations. The support agents can spot service anomalies caused by cell congestion and recommend outdoor unit updates or relocation adjustments for the lightning-fast internet they signed up for.
One connected agent desktop
Empower your agents by giving them a connected desktop and provide them with all needed customer-centric service data in ONE single tool. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues.
Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages.
Search for the individual customer within specific dates, for example last 48 hours.
Verify if the outdoor unit is locked to a specific technology and cell.
Verify what cell have been used and if it's the allocated FWA cell.
What actions have the customer taken so far? Have they tried to troubleshoot? Have they performed a speed test?
Date and time for the last router restart, and if needed the agent can perform a remote restart.
Empower both engineers and customers in self-service channels, guiding the installation of outdoor and indoor units, advising on reboots, and clarifying whether issues stem from hardware or the network.
With an accurate 360˚ customer-centric service view, you can instantly alert only customers affected by a service anomaly to provide a personalized customer support experience, and real-time updates. And with personalized tech support in your customers' pocket, you’ll always be open to serve.
THE
NUMBERS
3s
Display pre-analyzed search result
in 3 seconds.
1
Everything is displayed in ONE
consolidated agent desktop
360˚
360˚ customer-centric view of
service experience
60
Reduce escalations by 60%.
47%
Decrease average handling time
by 47% per case.
100%
Satsified client base.
Let's connect
Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.
What can you expect?
-
A customized demo aligned with your objectives
-
Targeted discussions on how to rethink and elevate your customer support with Subtonomy
-
Expert guidance on enhancing User & Agent Experience and a seamless service delivery
With increased customer expectations for 24/7 connectivity and availability, the role of customer service agents is more important – and more complex – than ever.
The support agent desktop streamlines the workflow by consolidate all necessary tools in one interface for speedy and efficient troubleshooting and customer guidance as well as streamlining the agent workflow.
