Elevate Support for the 5G Fixed Wireless Access Offering
EXCEED CUSTOMER EXPECTATIONS
Pre-evaluate mobile network capacity to avoid congestion and ensure optimal service capacity and preserve your brand's reputation.
AVOID CONGESTED CELLS
Validated if the outdoor unit is connected to the allocated FWA cell or if adjustments is needed.
ALLOCATED CELL VERIFICATION
Unlock world-class support with our consolidated and seamless 5G FWA solution across all channels.
Unlock world-class support excellence with Subtonomy's 5G FWA Solution
Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Leveraging the efficiency and scalability of 5G FWA technology, our Customer Tech Support Suite ensures you're well-positioned to meet today's challenges and capitalize on tomorrow's opportunities.
Verify FWA cell allocation and avoid congested cells
While 5G FWA offers blazing speeds, occasional cell congestion can still be a hiccup. Our solution empowers your support agents to swiftly confirm your customers' outdoor unit connections to the allocated network cell.
If there's a hitch, our agent dashboard lights up with expert recommendations. The support agents can spot service anomalies caused by cell congestion and recommend outdoor unit updates or relocation adjustments for the lightning-fast internet they signed up for.
Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues.
Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages.
Search for the individual customer within specific dates, for example last 48 hours.
Verify if the outdoor unit is locked to a specific technology and cell.
Date and time for the last router restart, and if needed the agent can perform a remote restart.
Verify what cell have been used and if it's the allocated FWA cell.
What actions have the customer taken so far? Have they tried to troubleshoot? Have they performed a speed test?
Empower your agents by giving them a connected desktop and provide them with all needed customer-centric service data in ONE single tool.
ONE CONNECTED DESKTOP
Act on your large amounts of rich service data that's not used in Customer Support today. The data is collected in an aggregated customer-view and empowers the agents to identify if, and what trouble, the individual customer is experience and how to resolve it.
SHARE NETWORK DATA ACROSS
Feed your conversational AI agents, chatbots, self-service, apps and other digital channels with the same accurate, transparent and timely data your agents receive. At least 75% of all tech issues can be resolved in non-assisted channels.
Level up your FWA support
With new challenges like distributed workforces, increased customer expectations for 24/7 connectivity and availability, the role of customer service agents is more important – and more complex – than ever.
With an accurate 360˚ customer-centric service view, you can instantly alert only customers affected by a service anomaly to provide a personalized customer support experience, and real-time updates. And with personalized tech support in your customers' pocket, you’ll always be open to serve.
Tech support in your pocket. Open 24/7.
Display pre-analyzed search result
in 3 seconds.
Everything is displayed in ONE
consolidated agent desktop
360˚ customer-centric view of
Reduce escalations by 60%.
Decrease average handling time
by 47% per case.
Satsified client base.
Learn more about our products
for FWA Technical Customer Support
Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.
What can you expect?
A customized demo aligned with your objectives
Targeted discussions on how to rethink and elevate your customer support with Subtonomy
Expert guidance on enhancing User & Agent Experience and a seamless service delivery