Scale Your 5G FWA Business with Precision
From macro-network performance to the individual customer.
As FWA adoption accelerates across Europe, the industry is shifting from “connection” to "quality" as the true retention driver. Subtonomy delivers the geospatial intelligence you need to assure service quality, manage capacity, and automate support.
THE CHALLENGE
Managing the FWA growth spurt
Fixed Wireless Access has evolved from a niche technology into a mainstream broadband alternative. The key challenge in 2025 isn’t coverage — it’s capacity and Quality of Experience (QoE).
When cells get congested, interference rises and customer frustration follows. Subtonomy brings network operations and customer support together with a single source of truth for the entire FWA lifecycle.
THE COMPLETE VISIBILITY SOLUTION
From network-wide aggregation to single customer support
THE MACRO VIEW
Aggregated signal quality & clustering
Get a clear, immediate understanding of your FWA network’s true health. Our platform aggregates signal-quality data across your entire footprint, giving you a high-level view that can be explored down to specific clusters.
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Quality buckets: Every user is automatically categorized into Excellent, Good, Poor, or Unusable.
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Precise metrics: See exact user counts and percentages in each bucket (e.g., “3.2% of users are Unusable”).
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Cluster analysis: Instantly identify geographical hotspots where quality is degrading, enabling proactive action before dissatisfaction turns into churn.
THE ANALYTICAL VIEW
Multi-level filtering (cell, node, municipality)
Move from insight to root cause with flexible, multi-level filtering. Drill through the network hierarchy to understand where capacity or coverage issues originate — from municipality-level trends down to the individual node and cell.
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Granular filtering: See for example, how many users in Vadstena Municipality currently have Unusable quality.
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Trend tracking: Compare performance over 1, 2, or 3 weeks to validate whether upgrades or changes have improved customer experience in a selected area.
THE MICRO VIEW
Individual Customer Support
Empower agents to solve issues in seconds. Your agent will be empowered to identify if, and what trouble, the individual customer is experiencing and next best actions on how to resolve the potential issues.
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Real-time diagnostics: Give agents a live view of the customer's CPE status, historical signal strength (RSRP), and quality (SINR/RSRQ).
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Remote fixes: Verify router placement, check for local interference, or identify if the issue is a wider network fault, all without escalating to 2nd line support.
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One truth: The data agents see in SubSearch matches the aggregated data network engineers see in NocMap, creating a single source of truth for the organization.
Transforming FWA complexity into clear insights
See how Subtonomy turns reactive firefighting into proactive clarity. This short video shows how network engineers and support agents gain one shared view of the truth — accelerating troubleshooting, reducing handling times, and elevating the FWA experience.
Telenor Sweden
Transforming FWA Support with Subtonomy
As Telenor scaled 5G FWA, customers expected fiber-like quality — but traditional mobile tools couldn’t show agents what was really happening in the home. With Subtonomy, Telenor gained a single, unified view of signal quality, congestion, and outdoor unit placement.
CUSTOMER SUCCESS STORY
“The result from all of this is reduced queue times and less handling time for our customers when they call customer service. They also get better opportunities for self-service and whenever they call our customer service they don’t have to repeat themselves.”
Lisa Lundbäck
Mobile Product Manager, Telenor Sweden
WHY SUBTONOMY
Go beyond coverage —
visualize the true radio reality
To deliver a superior 5G FWA service, simple coverage maps aren't enough. Subtonomy empowers your team to visualize the complex radio metrics that dictate the actual user experience, turning data into actionable insights for support and operations.
Advanced radio quality visualization (SINR & RSRQ)
While many tools stop at signal strength (RSRP), we visualize the KPIs that define stability and speed: SINR (Signal-to-Interference-plus-Noise Ratio) and RSRQ (Reference Signal Received Quality).
By tracking these essential metrics, you can distinguish between a user with a "strong signal" and one with a "good connection," ensuring customers get the lightning-fast internet they signed up for.
Integrated
congestion insights
FWA is sensitive to capacity. We ingest and visualize Cell Congestion data from your network counters alongside individual user performance.
This allows agents to instantly spot service anomalies caused by high network load. By pre-evaluating mobile network capacity in the support view, you can distinguish between a hardware issue and a temporary capacity crunch.
Cell allocation validation
A common issue in FWA is devices latching onto the "wrong" cell tower. Our platform allows you to validate if the outdoor unit is connected to the allocated 5G FWA cell or if it has drifted to a suboptimal neighbor.
Agents can swiftly confirm connection status and, if needed, recommend outdoor unit adjustments or relocation to lock onto the correct, uncongested cell.
Frequently Asked Questions about FWA
Your Questions, Answered.
We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the FWA solution and the Subtonomy platform.
As networks fill up, we help you conquer network congestion. By allowing you to pre-evaluate mobile network capacity and plan your future network capacity, we ensure you can maintain optimal service levels and preserve your brand's reputation even as volumes increase. This proactive approach avoids over-burdening the network.
Speed relies on the right connection. Our solution allows agents to swiftly confirm if the customer's outdoor unit is connected to the allocated 5G FWA cell. If a mismatch is found, agents receive expert recommendations to guide the customer in adjusting the unit for the best possible signal.
Beyond basic signal strength, we visualize critical quality metrics like SINR and RSRQ. This helps support agents spot service anomalies caused by cell congestion. Even if occasional cell congestion occurs, agents can quickly determine if the issue is network-related or hardware-related.
We ingest data to visualize load. If there is a hitch, the agent dashboard lights up with expert recommendations. Agents can verify if the outdoor unit needs relocation or if the issue is due to temporary capacity constraints, ensuring the customer gets the lightning-fast internet they signed up for.
FWA support is complex, so we streamline the workflow by consolidating all necessary tools in one interface. This gives agents a single view for speedy and efficient troubleshooting, removing the need to switch between multiple screens.
Yes. We empower customers in self-service channels via APIs. Through your app, customers can get guidance on installing units, advice on reboots, and clarification on whether issues stem from hardware or the network. This puts personalized tech support in your customers' pocket, open 24/7.
Using our accurate 360˚ customer-centric service view, you can identify specific clusters of impacted users. This allows you to instantly alert only customers affected by a service anomaly, providing a personalized experience and reducing inbound calls.
THE
NUMBERS
3s
Display pre-analyzed search result
in 3 seconds.
1
Everything is displayed in ONE
consolidated agent desktop
360˚
360˚ customer-centric view of
service experience
60
Reduce escalations by 60%.
47%
Decrease average handling time
by 47% per case.
100%
Satsified client base.
