SUB SEARCH - STREAMLINE OPERATIONS
Supercharge your Support agents
Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub.
Meet today's challenges and ever increasing demands and deliver an outstanding customer service with a 360˚ customer-centric service view in the SubSearch. Imagine focus on each individual customer's satisfaction at every step of the customer journey, seamlessly across all support channels.
With efficient and modern tools based on Machine Learning you will be able to act on your large amounts of rich customer data and make data-driven recommendations, regardless of whether the problem is related to the customer's broadband or 5G mobile network - last week or five minutes ago. And with everything in one place you will never be caught off guard.
360 ° customer view of service experience
One-click-
troubleshooting
Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution.
Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues.
Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages.
Seamless support in 3 seconds
No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time.
Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue.
Pre-analyzed map search
SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view.
The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance.
Let’s talk Results:
reduced calls to contact center
decreased average case handling time
reduced escalations
automated tech support
Discover all tech support solutions
We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.
BJØRN TORE GULLORD
Head of Service Assurance & Operation @ Telia Norge
Ready to Transform?Let's connect
Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.
What can you expect?
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A customized demo aligned with your objectives
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Targeted discussions on how to rethink and elevate your customer support with Subtonomy
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Expert guidance on enhancing User & Agent Experience and a seamless service delivery
Working with the best
