Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Now in their 25th year, the World Communication Awards are recognized as a mark of innovation and excellence in global telecoms, and are...
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- Sep 12
- 3 min
South African telecom customer only prepared to wait 5 min for help
Today we reveal new research on the telecoms customer support market, this time looking at the South African market, which provides key insi
- May 23
- 3 min
Lawful requests: Transform how you support police and SAR teams with timely and accurate data
Mobile operators will be able to discover how REX assists them to fulfill their obligations in a timely, highly accurate and cost-effective
- May 22
- 3 min
Optimizing mobile location data: Security, accuracy, and GDPR compliance
Mobile location data has great potential in helping trap criminals, locate lost and injured people, and assist with anti-terrorism...
- May 8
- 4 min
The Significance of Accurate Mobile Location Data in Criminal Investigations: A Global Concern
Mobile location data now plays a critical role in many criminal investigations worldwide.
- Apr 24
- 5 min
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
The TM Forum recently published a report on utilizing AI in telecoms customer service. Subtonomy’s Tina Rosen caught up with the author,...
- Apr 17
- 3 min
The untold story of how mobile phone location data assists police investigations
Police services have been using lawfully-authorized access to mobile location data for years to help solve some of the world’s most...
- Apr 4
- 1 min
Revolutionizing Telecom Customer Support: Insights from Andreas Jörbeck
Andreas Jörbeck, CEO of Subtonomy, shared his insights on revolutionizing telecom customer support at MWC2023 in Barcelona.
- Apr 3
- 2 min
Life and death request from emergency services? Fast and accurate response with Subtonomy REX
When faced with a life and death request from emergency services, you can be confident of a fast response with REX from Subtonomy “We...
- Feb 26
- 3 min
Subtonomy will showcase how we enable CSPs to deliver world-class self-service at MWC
SUBTONOMY, the leading provider of Technical Customer Support for CSPs in the Nordics, is excited to announce it will be attending the larg
- Feb 20
- 3 min
CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?
Employee churn certainly isn’t new in the customer service world, where turnover rates are consistently between 30 and 45% globally.
- Feb 6
- 2 min
Meeting the Customers’ Demand for DIY
A large part of customers abandon company self-service channels. 49% say it's because the information was lacking or didn't meet the their
- Jan 23
- 2 min
Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
- Jan 9
- 3 min
3 challenges for value-driven service and support - and how to address them
89% of customer service and support leaders agree that being a value-driven service and support organization is the most relevant trend over
- Dec 19, 2022
- 4 min
Service excellence back on the customers' top priority list
Discover important takeaways from Subtonomy's research in mobile and the broadband markets, but also from independent research by SKI.
- Dec 12, 2022
- 2 min
From interns to employees - once again a successful internship program through Tekniksprånget
Since the middle of August, we have been working as interns at Subtonomy through the initiative Tekniksprånget.
- Nov 7, 2022
- 4 min
Transforming Customer Support to Lower Costs: A Priority for African MNOs
Affordable pricing is now the biggest challenge to the growth of Africa’s digital economy.
- Oct 31, 2022
- 5 min
5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
- Oct 25, 2022
- 4 min
Booming African mobile markets to get boost from Nordic Expertise
Booming African mobile markets to get boost from Nordic Expertise.
Africa is poised to leap forward, unencumbered by legacy technologies and
- Oct 24, 2022
- 3 min
It’s not the engineering, it’s the silence that’s frustrating
In the old days you could perform maintenance on suburban networks between 10am and 3pm. But we don’t live in the old days.
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
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