Meeting the Customers’ Demand for DIY
A large part of customers abandon company self-service channels. 49% say it's because the information was lacking or didn't meet the their
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Tina Rosén
- Jan 23
Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
Tina Rosén
- Jan 9
3 challenges for value-driven service and support - and how to address them
89% of customer service and support leaders agree that being a value-driven service and support organization is the most relevant trend over
Tina Rosén
- Dec 19, 2022
Service excellence back on the customers' top priority list
Discover important takeaways from Subtonomy's research in mobile and the broadband markets, but also from independent research by SKI.
Subtonomy
- Dec 12, 2022
From interns to employees - once again a successful internship program through Tekniksprånget
Since the middle of August, we have been working as interns at Subtonomy through the initiative Tekniksprånget.
Tina Rosén
- Nov 7, 2022
Transforming Customer Support to Lower Costs: A Priority for African Operators
Affordable pricing is now the biggest challenge to the growth of Africa’s digital economy.
Subtonomy
- Oct 31, 2022
5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
Subtonomy
- Oct 25, 2022
Booming African mobile markets to get boost from Nordic Expertise
Booming African mobile markets to get boost from Nordic Expertise.
Africa is poised to leap forward, unencumbered by legacy technologies and
Subtonomy
- Oct 24, 2022
It’s not the engineering, it’s the silence that’s frustrating
In the old days you could perform maintenance on suburban networks between 10am and 3pm. But we don’t live in the old days.
Subtonomy
- Sep 20, 2022
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Subtonomy
- Sep 7, 2022
Subtonomy short-listed for Best Customer Experience at the prestigious World Communications Awards
SUBTONOMY, the leading Network Experience Platform provider in the Nordics, is pleased to announce it has been shortlisted for the World Com
Tina Rosén
- Sep 5, 2022
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
Tina Rosén
- Aug 22, 2022
Lightning-fast networks need lightning-fast support
As we become ever-more reliant upon them for an increasing number of everyday activities and services, reliability is now the number 1 issue
Tina Rosén
- Jun 21, 2022
Festival woes - When there’s rock and roll but no data to share the experience
Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
Fredrik Edwall
- Jun 20, 2022
Focus on Sweden: how Swedes use the internet
As one of the most digitally advanced economies, Sweden has some of the fastest networks in the world and a highly digitally adept...
Subtonomy
- Jun 15, 2022
Market Study: Mobile & Broadband Customer support in Sweden 2022
Service quality key criteria for selecting CSPs & ISPs - customers prepared to pay extra for guaranteed service quality SUBTONOMY, the...
Tina Rosén
- May 23, 2022
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints
The UK regulator Ofcom recently released its sixth annual report on customer service levels in the UK telecoms industry, which...
Subtonomy
- May 10, 2022
The Big Dig versus the Big Squeeze –
– how European ISPs can ensure gigabit broadband is both profitable and affordable 2022 is the year of the Big Dig. The EU’s main goal...
Subtonomy
- May 4, 2022
Subtonomy Broadens Support
Subtonomy Broadens Support-Announces General Availability of its Network Experience Platform for Broadband and Gigabit Fiber Networks
Simon Kong
- Apr 26, 2022
3 customer support challenges all Asian CSPs face
Asian CSPs have been at the forefront of digitalization, are world leaders in 5G and pioneers in IoT, AI, smart cities, VR and AR.
Subtonomy
- Apr 19, 2022
Subtonomy Continues Expansion into MEA and APAC
Subtonomy Continues Expansion into MEA and APAC - with new sales offices in Paris, France and Kuala Lumpur, Malaysia
Subtonomy
- Mar 7, 2022
How to boost chatbot performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
Subtonomy
- Feb 28, 2022
Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
Subtonomy
- Feb 21, 2022
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
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