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Telecom Technical Customer Support Solutions -  Empowering Your Team to Deliver Excellence

Telecom operators need fast, reliable tools to deliver world-class customer support. Our telecom technical customer support tools and self-service APIs empower your agents to deliver seamless and expert assistance to your customers.

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Imagine focus on each individual customer's satisfaction at every step of the customer journey. 

With the Subtonomy solution in place, MNOs' customer service and support organization will be able to act on large amounts of service data and deliver extraordinary and personalized support experiences across all channels.  

 

The vast majority of MNOs already have large amounts of rich customer data that they do not use efficiently in Customer Support. With this data collected in an aggregated customer-view the support agent is empowered to identify if, and what trouble, the individual customer is experience and recommendations on how to resolve the potential issues.

Add value withpersonalizedcustomer experience

Watch how it works

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THE
NUMBERS

3s

Display pre-analyzed search result
in 3 seconds.

1

Everything is displayed in ONE
consolidated agent desktop

360˚

360˚ customer-centric view of
service experience

60

Reduce escalations by 60%.

47%

Decrease average handling time
by 47% per case.

100%

Satsified client base. 

Improve Agent Efficiency

Empower your agents by giving them a connected desktop and provide them with all needed customer-centric service data pre-analyzed in ONE single tool.

Advanced troubleshooting in ONE system

Leverage your service data to empower customer support. Our tools collect, analyze and present data in a single customer view, enabling agents to quickly identify issues and resolve them efficiently.

Self-Service APIs & Automations

At least 75% of tech issues can be resolved through self-service channels like AI chatbots. Provide your AI agents, chatbots, and apps with the same accurate and timely data your agents use for seamless, automated resolutions.

We Offer World-Class Tech Support
Solutions for Telecoms

Learn more about our products 
for Technical  Customer Support 

SubSearch - Consolidated Agent Desktop

Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. 

Automation & Self service APIs

Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. 

Why our Telecom Technical Customer Support stands out

Tailored Solutions

Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face.

Intuitive and Powerful

With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues.

Fast, Informed Responses

Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately.

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