top of page
TechSupport1080x1920.jpg

Changing the Way the Telecoms Does Customer Support

Today with AI and Automation

Man talking in his phone
two womean looking back
one female support agent

Elevate every interaction, Eliminate frustration

Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution.

Watch how it works

Why our Telecom Technical Customer Support stands out

Tailored for Telecoms

Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face.

Intuitive and Powerful

With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues.

Fast, Informed Responses

Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately.

SubSearch –
Your customers deserve speed and precision

Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever.

subsearch_1920x1080.jpg
Selfservice_1920x1080.jpg

Self-Service –
Empower customers to solve issues effortlessly

Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best.

AI Chatbots –
Human-like conversations 

Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top.

ai1920x1080.jpg
Subtonomy_8_1920x1080.jpg

THE
NUMBERS

3s

Display pre-analyzed search result
in 3 seconds.

1

Everything is displayed in ONE
consolidated agent desktop

360˚

360˚ customer-centric view of
service experience

60

Reduce escalations by 60%.

47%

Decrease average handling time
by 47% per case.

100%

Satsified client base. 

Real-world results
from telecom leaders

telenor-logo_w.png

"This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work."

Read the full story
mikaela ahlnäs.jpeg

MIKAELA KOSKIJEV

Business Developer,

Telenor Sweden

telia_company_reg_w_rgb.webp

"We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers."

Read the full story
bjorn tore gullord.jpeg

BJØRN TORE GULLORD

Head of Service Assurance

Telia Norway

telenor-logo_w.png

"The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves."

Play Telenor interview
wix_thumbnail_nogradient.jpg

LISA LUNDBÄCK

Product Manager Mobile

Telenor Sweden

Ready to see it live?

Supercharge Customer Support with AI & agent assist

Customer expectations move fast. Subtonomy helps you keep pace with AI self-service, agent assist, and network-aware diagnostics — so you resolve issues faster, boost FCR, and cut AHT.

 

Plug into your existing stack with integration-ready APIs.

​

  • Deflect routine tickets to digital self-service

  • Guide agents with real-time context and diagnostics

  • Spot disturbances and notify customers proactively

Discover more

bottom of page