Telecom Technical Customer Support Solutions - Empowering Your Team to Deliver Excellence
Telecom operators need fast, reliable tools to deliver world-class customer support. Our telecom technical customer support tools and self-service APIs empower your agents to deliver seamless and expert assistance to your customers.
Imagine focus on each individual customer's satisfaction at every step of the customer journey.
With the Subtonomy solution in place, MNOs' customer service and support organization will be able to act on large amounts of service data and deliver extraordinary and personalized support experiences across all channels.
The vast majority of MNOs already have large amounts of rich customer data that they do not use efficiently in Customer Support. With this data collected in an aggregated customer-view the support agent is empowered to identify if, and what trouble, the individual customer is experience and recommendations on how to resolve the potential issues.
THE
NUMBERS
3s
Display pre-analyzed search result
in 3 seconds.
1
Everything is displayed in ONE
consolidated agent desktop
360˚
360˚ customer-centric view of
service experience
60
Reduce escalations by 60%.
47%
Decrease average handling time
by 47% per case.
100%
Satsified client base.
We Offer World-Class Tech Support
Solutions for Telecoms
Learn more about our products
for Technical Customer Support
Why our Telecom Technical Customer Support stands out
Tailored Solutions
Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face.
Intuitive and Powerful
With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues.
Fast, Informed Responses
Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately.