The Subtonomy Support Data Platform
UNIFIED, PROACTIVE AND INTELLIGENT
Subtonomy's integrated data platform consolidates complex telecom data into a single, unified source of truth, empowering support teams and self-service channels with real-time, actionable insights.
A Unified Architecture for Customer Support
The core challenge in telecom support is data chaos. Information is fragmented across BSS, OSS, and network silos, making it impossible for agents to get a quick, accurate answer.
The Subtonomy platform is designed to solve this. It breaks down data silos by creating a single, pre-processed, and enriched data layer. This architecture shifts support from reactive to proactive, providing 1st line agents, 2nd line technicians, and AI-driven channels with a complete, 360-degree view of the customer's experience. This is the engine that drives lower Average Handle Time (AHT), higher First Contact Resolution (FCR), and improved customer satisfaction.
Comprehensive Data Sources for a 360° View
The platform is data-source agnostic, built to collect, process, and correlate data from every corner of the operator's ecosystem.
NETWORK PERFORMANCE DATA (2G-5G & FIXED)
Collects and analyzes real-time signaling from all mobile generations (2G-5G), passive probe data (XDRs), and network element logs to understand real-time service performance for voice, data, and streaming.
For Fixed Wireless Access (FWA), it ingests AP/RGW (Access Point/Residential Gateway) data to troubleshoot single-customer performance and to visualize clusters of FWA devices on a map for proactive congestion management in the NOC.
CUSTOMER AND BUSINESS DATA (BSS)
Integrates with multiple CRMs, billing platforms (including CDRs for activity records), and provisioning systems to instantly connect any network event to a specific customer, their subscription, and their service history.
SERVICE & TOPOLOGY DATA (OSS)
Collects and maps data from service inventory, topology, and assurance systems to understand the complete service chain, from the handset to the core network.
DEVICE & SUBSCRIBER DATA
Collects device information (TAC), SIM details, and subscription status, allowing agents to instantly validate user equipment and service eligibility.
Intelligent Enrichment & Seamless Integration
The platform's true power lies not just in collecting data, but in correlating and enriching it to build a clear, simple story for a support agent or API.
KEY DATA ENRICHMENTS
The platform combines network data with critical business context from sources like CRM, site/cell and cell planning data, speed test results, and map providers (e.g., Google Maps) to provide a complete operational view.
MULTI-CRM INTEGRATION
Connects to and normalizes data from multiple parallel CRM, billing, and OSS systems simultaneously, presenting a single, unified view of the customer.
FLEXIBLE API FRAMEWORK & DATA FEEDS
Provides high-performance, pre-processed data via its Self-Service API framework to any channel. This is the engine that feeds:
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1st Line Agent Desktops (e.g., SubSearch, CorpDash)
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AI Chatbots & IVRs
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Self-Service Applications
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2nd Line Troubleshooting Tools
MACHINE LEARNING (ML) ENGINE
The platform's ML engine proactively analyzes network performance to find deviations and service degradations before customers call, identifying root causes and affected user groups.
The Subtonomy Platform manages billions of data transactions daily
All data is processed in real-time, with our Machine Learning engine used for finding deviations in service performance before they impact customers. The platform is a robust, carrier-grade system built to handle the extreme volume, velocity, and complexity of new data formats from 5G Standalone (SA) networks and massive IoT deployments.
BUILD FOR SPEED
This high-performance architecture is the key to successful customer support. In this environment, speed is the differentiator. A customer will not wait for a slow self-service channel. Our platform is built for this reality, delivering sub-second search results that make real-time support possible.
ACTIONABLE INSIGHTS
This speed is the key enabler for successful AI Chatbots and Self-Service APIs; if the search is slow, customers will abandon the channel and call support, defeating the purpose of automation. This performance transforms raw, technical data into actionable insights, presenting information in easy-to-understand graphs, anomaly diagrams, map-based views, and simple overview summaries.
A Trusted, Secure and Scalable Platform
The Subtonomy platform is a proven, carrier-grade solution implemented at leading operators. Security and integrity are at the core of its architecture.
ISO 27001 CERTIFIED
Subtonomy is ISO 27001:2022 certified. This demonstrates our commitment to the highest international standards for Information Security Management Systems (ISMS) across our product development, support, and business operations.
FLEXIBLE DEPLOYMENT & LICENSE MODEL
The platform is provided on a SaaS license model and can be installed either on-premise for full data sovereignty or in a private/public cloud environment to fit your IT strategy.
STRICT, GRANULAR ACCESS CONTROL
Enforces strict Rule- and Role-Based Access to ensure agents, technicians, and APIs only see the specific data required for their role. All actions are logged for complete traceability.
FUTURE-PROOF & DATA SOURCE AGNOSTIC
The platform is not locked into specific network vendors or IT system providers, making it a flexible, future-proof investment.
SCALABLE BY DESIGN
Our licensing model is built for scalability and includes an unlimited number of users (agents, 2nd line, etc.), ensuring the entire support organization can benefit without friction.
FAST INSTALLATION PROCESS
Go from order to system acceptance in just 3-6 months. Our efficient, streamlined process delivers a fully functional solution, not a multi-year integration project.
ANY data source, ONE great support experience
For example control plane data for both circuit switched and packet switched networks,
user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed.
Passive probes
Anritsu, Polystar, Viavi, Netscout and more
Billing data, TAP files, work orders and more.
BSS Data
Business Support Systems
Network inventory, service orchestration and more.
OSS Data
Ericsson, Nokia, Huawei, ZTE