Network Experience Platform
POWERFUL INSIGHTS INTO NETWORK EXPERIENCE
SIMPLIFY HYPER-PERSONALIZED CUSTOMER SERVICE
DELIVER ZERO-TOUCH OPERATIONS WITH INTELLIGENT AUTOMATIONS
ADD VALUE AND CREATE NEW REVENUE
Any data source, ONE great experience
Subtonomy ensures CSPs are delivering a quality network experience to consumers, enterprises and wholesale partners - supporting seamless omnichannel service in real-time and providing data that drives decisions that lead to revenue growth.
Our ML / AI-powered network experience platform brings together data from a wide range of sources – including passive probes, BSS & OSS, cells, devices and more – to create an accurate, real-time picture of what your customers are actually experiencing. Subtonomy delivers a 360 degree view of real-time network experience – empowering your teams with the insight they need to sell, innovate, plan, deliver and support.
Much of this data you already have. But it’s trapped in silos and only used for limited purposes. We free your data, pulling everything together into one place and enriching it to deliver an unprecedented level of actionable real-time insight. As a single source of network experience data, we ensure that all your customer service channels are in-sync, and all your teams benefit from the data they need to transform your results.
Using our pre-built applications, Subtonomy’s Network Experience Platform is the fastest way to squeeze even more value out of your network experience data by:
centralizing and automating your network experience data to make it available to all your teams
delivering true omnichannel service across contact centers, self-service and even chat bots
discovering which network problems are impacting your customers most, and prioritizing fault management and network engineering
upselling and cross-selling more effectively using experience triggers
increasing loyalty and reducing churn.
Pull together and re-use your data
We are data source agnostics and can collect data from virtually anything, so you don’t need to change the data sources you already have – we can pull everything together for you fast and cost-effectively. Data sources we can connect to include:
NETWORK DATA FROM PASSIVE PROBES
Such as Anritsu, Viavi, Polystar, Netscout, Tek and Empirix, as well as cell-level data that shows local congestion and faults
from any billing and charging system, as well as data from roaming partners (TAP files)
from vendors such as Ericsson, Huwaei, Nokia and ZTE
that shows subscriptions and customer data
to help diagnose if the device is the source of the problem
such as speed tests (Ookla, TP Test and others) and weather data providers.
Enrich your data and act upon it
Once Subtonomy has pulled together your data, we mediate it to make it actionable. Machine Learning is applied to flag up in real-time when KPIs are being impacted. Predictive analytics identify who’s likely to be affected by future events.
All data is processed and presented into our applications in real-time, which means your customer service representatives are instantly empowered to identify service degradations and triage customer inquiries. At the same time, network operations can spring into action to fix trouble tickets, and prioritize their work orders according to what will have the biggest customer impact.
Engage your customers
Instead of just reacting to customer inquiries and problems, Subtonomy puts you in the driving seat and helps you reach out proactively. Not only can you inform customers about planned engineering works and their likely impact, you can predict who’s like to churn and take proactive steps to prevent them leaving. You can also delight customers by understanding their needs better – suggesting relevant products to enhance their experience.
The Subtonomy difference
VIRTUAL OR DEDICATED HARDWARE
Choose between on-premise installations or hosting on public cloud providers such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud. Subtonomy’s platform can run on any virtual or dedicated hardware.
NOT LIMITED BY SEATS
Subtonomy applications are not licensed by the number of users - you can have as many users throughout your organization and across all our applications as you like. We even throw in support and continuous updates.
ALWAYS GDPR COMPLIANT
Our platform and applications are fully GDPR compliant. We have deployed our technology at numerous EU-based operators and passed all legal requirements across the geographical domains we’ve worked in. Our platform and applications do not store raw general-purpose reporting data.
You don’t have to wait long to get the benefits of Subtonomy’s Network Experience platform. In as little as 3-4 months you too could be benefitting from the real-time insight we provide.
Our customers have seen a fifth less calls to customer support since they implemented our platform, and that’s not all. They’ve cut time spent on trouble tickets in half and seen 60% fewer escalations.