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CUSTOMER CASES

Increasing support efficiency - how Telia meets growing market demands

TELIA SWEDEN

Telia is constantly looking to refine and improve work processes to become more efficient, streamling its business outcomes and improving the customer experience.

Customer cases

Telenor's automated self-service offers improved customer experience

Telenor Sweden uses self-service in their technical customer support journey.

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Telia Estonia cut customer support escalations by 60%

Telia Estonia cut escalations from customer support to the network engineering team by 60%.

Telia Finland: 10 keys to success in an cross-division implementation project

A new solution for simplifying troubleshooting in customer service in just a few months.

Telia Sweden - Increasing customer support efficiency

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience.

Telia Norway improves Roaming customer experience

Telia Norway improves the roaming customer experience while improve efficiency internally.

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