Increasing support efficiency - how Telia meets growing market demands
Telia is constantly looking to refine and improve work processes to become more
efficient, streamlining its business outcomes and improving the customer experience.
Telia Estonia cutting escalations by 60% in customer support
Telia Estonia has been able to cut escalations from customer support to the network engineering team by 60% since implementing Subtonomy SubSearch.
Telia Finland: 10 keys to success in an cross-division implementation project
Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months.