CUSTOMER CASES

Increasing support efficiency - how Telia meets growing market demands

Telia is constantly looking to refine and improve work processes to become more
efficient, streamlining its business outcomes and improving the customer experience.

Telenor's automated self-service offers improved customer experience

Telenor Sweden havs driven a project to improve its technical customer support journey.

Telia Estonia cutting escalations by 60% in customer support

Telia Estonia has been able to cut escalations from customer support to the network engineering team by 60% since implementing Subtonomy SubSearch.

Telia Finland: 10 keys to success in an cross-division implementation project

Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months.