SUB SEARCH - STREAMLINE OPERATIONS

Supercharge your Support agents

Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub.

Working with the best

360 ° customer view of service experience

Meet today's challenges and ever increasing demands and deliver an outstanding customer service with a 360˚ customer-centric service view in the SubSearch. Imagine focus on each individual customer's satisfaction at every step of the customer journey, seamlessly across all support channels.

With efficient and modern tools based on Machine Learning you will be able to act on your large amounts of rich customer data and make data-driven recommendations, regardless of whether the problem is related to the customer's broadband or 5G mobile network - last week or five minutes ago. And with everything in one place you will never be caught off guard.

One-click-
troubleshooting

Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution.

Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues.

Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages.

Seamless support in 3 seconds

No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time.

Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue.

Pre-analyzed map search

SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view.

The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance.

Let’s talk Results:

75%

automated tech support

60%

reduced escalations

47%

decreased average case handling time

20%

reduced calls to contact center

We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.

BJØRN TORE GULLORD

Head of Service Assurance & Operation @ Telia Norge

Telia Sweden -
Increasing customer support efficiency

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience.

Download now

Telia Finland -

Success in an implementation project

A new solution for simplifying troubleshooting in customer service in just a few months.