Search for single subscriber
in real-time

SubSearch is used by customer support at the mobile operator. The support agent can search (by phone or IMSI) for a single subscriber, in real-time, for an overview of all available and relevant data. 

 

The overview tab shows the service performance and highlights if the subscriber has had any technical issues. An information text message will summarize the issues and recommendations to solve the issue will be provided. They can also see if the customer has performed a self-service diagnostic in any of the digital channels prior to this call.

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+47% trouble ticket efficiency

1 system search instead of 4

-15 min less spent per trouble ticket

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