Telia Finland: 10 keys to success in an cross-division implementation project

"We acted as one team with a common goal"

Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months.

The target has been

- to streamline the daily business in customer service

- become more cost-effective

- launch innovative service solutions for customers

- stand out in the competition.