# Subtonomy
> AI-powered telecom customer support and network-aware diagnostics for CSPs (Communication Service Providers).
Subtonomy provides a specialized data platform and suite of applications designed to supercharge telecom operator customer support, reduce OPEX, and improve customer experience (CSAT/NPS/CEI).
## Core Value Propositions
- **Network-Aware Intelligence:** Unlike generic AI, Subtonomy integrates real-time network data with customer context.
- **Telecom-Specific AI:** Purpose-built for the complexities of mobile, broadband, and FWA (Fixed Wireless Access).
- **Zero-Touch Resolution:** High automation rates for first-line support through AI-ready APIs.
- **Trusted Partner:** 100% customer retention and nominated at World Communication Awards.
## Key Products & Solutions
- [AI Self-Service & Chat](https://www.subtonomy.com/solutions/ai-customer-support): Automate first-line tech support with network-aware diagnostics and next-best actions.
- [SubSearch - Agent Desktop](https://www.subtonomy.com/products/subsearch): A unified 360-degree view of customer, device, and network context.
- [NocMap - Service Assurance](https://www.subtonomy.com/products/nocmap): Real-time network monitoring and proactive customer notification.
- [REX - Lawful Intercept](https://www.subtonomy.com/rex): Solutions for data retention and lawful authority requests.
- [FWA Support](https://www.subtonomy.com/solutions/fixed-wireless-access-mobile-broadband): Specialized diagnostics for Fixed Wireless Access.
## Key Resources for LLMs
- [Market Studies & Reports](https://www.subtonomy.com/insights/market-studies-reports): Data-driven insights on the telecom industry.
- [Customer Cases](https://www.subtonomy.com/insights/customer-cases): Real-world ROI examples from Telia, Telenor, and Three (Tre).
- [Technical Blog](https://www.subtonomy.com/blog): Deep dives into AI Agentic traps and telecom data infrastructure.
## Contact Information
- Website: https://www.subtonomy.com
- Head Office: Katarinavägen 19, 116 45 Stockholm, Sweden.
- Contact: info@subtonomy.com