Roamers - Command ALL your Global Traffic
See exactly how Roaming performs across countries and operators
Roaming traffic is growing fast, but so is the complexity behind it. Subtonomy Roamers gives your teams a real-time view of outbound and inbound roaming performance, so you can detect issues early, identify affected users instantly, and act before complaints escalate.
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Unlock the full value of roaming
Roaming isn’t just another connectivity service, it’s a high-margin growth engine. As international travel rebounds and 5G adoption accelerates, global roaming revenues are projected to exceed $20 billion in 2025, up 19% over pre-pandemic levels.
But as roaming becomes more competitive, telecom operators need to stand out. Differentiation hinges on delivering exceptional customer experiences, proactive care, and complete visibility into roaming behaviors.
With Subtonomy Roamers, you can transform every roaming session into a revenue opportunity, while building loyalty that keeps customers coming back.
Key benefits of Subtonomy Roamers
PROTECT AND GROW HIGH-MARGIN REVENUE
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Detect silent roamers, inbound visitors, and outbound travelers in real time
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Optimize bundle activations and steer traffic to preferred networks
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Capture your share of a $20B+ market without extra infrastructure costs
BOOST EFFICIENCY AND REDUCE COSTS
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Cut complaint calls by up to 80% thanks to clear, proactive communication
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Resolve issues 90% faster with advanced root cause analysis tools
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Free up your teams to focus on high-value tasks instead of manual investigations
DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES
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Empower customers with self-service control, using our Roaming alarms and API, they can instantly switch roaming providers if the quality drops
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Improve satisfaction and retention with transparent, effortless roaming journeys
SEE EVERYTHING IN ONE PLATFORM
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Monitor inbound, outbound, and silent roaming in a single dashboard
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Track usage, performance, and revenue trends across networks and partners
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Prioritize the right actions with a clear view of how many customers are affected
Your Command Center for Roaming Analytics
Explore how Subtonomy Roamers visualizes, analyzes, and operationalizes roaming data, so your teams always stay one step ahead.
Everything you need, all in one intuitive interface.
Dynamic Roaming overview dashboard
Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed.
Roaming Traffic Alarm Map
Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users.
Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness.
Comprehensive Alarm Table
A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI.
Proven results from leading European Telecom Operators
"We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us."
CARL ERIK ENGEBAKKEN
Market Expert @ Telia Norway
Telia Norway cutting roaming complaint calls by 80% with Roamers application
The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers.
Frequently Asked Questions about Devices
Your Questions, Answered.
We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Devices application and the Subtonomy platform.
Subtonomy Devices is an analytics application, running on the Subtonomy Platform, that gives your Network Operations Center (NOC) instant access to performance data for every device on your network. It's designed to help you understand exactly how different vendors, models, and software versions perform and affect your service quality, allowing you to move from reactive troubleshooting to proactive problem resolution.
It ends the "network vs. device" guessing game. When a customer reports an issue, your team can instantly see if the problem is isolated to a specific handset model or software version. This allows you to pinpoint the root cause in seconds, rather than hours, drastically reducing mean time to resolution (MTTR) and support costs.
The Devices application allows you to identify your most used devices and see their specific performance KPIs. You can then use the benchmarking feature to compare their performance (e.g., call setup success, data speeds, VoLTE quality) against the network average or other models. This tells you if your most popular devices are secretly your biggest source of service complaints.
Yes. The application lets you see software version volume and KPI progression over time. This is crucial for spotting if a new OS or software version from any vendor is causing new issues, such as increased call drops or CS Fallback failures, allowing you to quantify the impact and engage the vendor with proof.
Absolutely. The Devices application fully supports and categorizes devices across 2G, 3G, 4G, and 5G networks. It includes detailed dashboards and KPIs specifically for modern services like VoLTE (LTE) and can track their performance by handset.
The data is available directly in the web application, but it can also be exported via Microsoft Excel for reporting or integrated with your other systems via a Northbound export. We also provide an IMSI export of customers affected by a specific issue, allowing your proactive care teams to act quickly.
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Alarms are just noise without context. We'll show you how to find the signal.
Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'.
We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.