Roaming Redefined - Command your Global Traffic
Experience a dramatic transformation with up to 80% fewer complaint calls and a 90% improvement in handling times. As roaming usage surges—mirroring home network expectations—our tools keep you ahead, ensuring consistent quality of service (QoS) globally.
Working with the best
Elevate Roaming Experiences
From 2008 to 2016, data roaming volumes skyrocketed over 100 times, according to the European Commission. Today, with promotions fueling further increases, the need for seamless service abroad has never been greater. Despite the growth, silent roamers still form a significant portion of network traffic. Our solutions help you understand and engage this elusive group.
Dynamic Roaming overview dashboard
Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed.
Roaming Traffic Alarm Map
Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users.
Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness.
Comprehensive Alarm Table
A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI.
Telia Norway cutting roaming complaint calls by 80% with Roamers application
The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers.
Ready to Transform?Let's connect
Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations.
What can you expect?
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A customized demo aligned with your objectives
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Targeted discussions on how to rethink and elevate your customer support with Subtonomy
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Expert guidance on enhancing User & Agent Experience and a seamless service delivery
We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.
BJØRN TORE GULLORD
Head of Service Assurance & Operation @ Telia Norge
We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us.
