How does automated interconnect monitoring improve network visibility?

Interconnect provides real-time, automated oversight of international links, mapping traffic across ISUP, MAP, and SIP protocols. By moving away from manual log searching, operators gain an immediate, high-level view of carrier performance and link health, ensuring that no international destination becomes a technical blind spot.

Can I perform root-cause analysis on international call failures in real-time?

Yes. The Interconnect Failed-Drilldown feature allows engineers to bypass hours of manual log analysis by visualizing specific fail causes and error codes. With data updates in as little as 5-minute intervals, you can instantly identify if a failure is protocol-specific, carrier-related, or destination-based, significantly reducing MTTR.

How does the application assist in managing international carrier SLAs?

Interconnect features a dedicated Carrier Table that tracks critical KPIs such as Call Answer Rate (CAR), Avg Setup Time, and Voice Quality (MOS). This objective, real-time data allows operators to hold international partners accountable to their contractual obligations and optimize routing based on actual performance.

Does Interconnect support correlation between network alarms and individual user issues?

Absolutely. Interconnect is designed with a seamless integration to SubSearch. When an interconnect alarm triggers at the network level, you can drill down to see exactly which subscribers are affected, bridging the gap between backbone signaling issues and the actual individual customer experience.

Which signaling protocols and traffic types are supported by the Interconnect application?

The application is protocol-agnostic, providing full visibility into ISUP and MAP for legacy signaling, as well as SIP for modern VoIP and IMS-based interconnects. It also offers specific tracking for SMS transaction times and failure rates to ensure all international service types are monitored.

How does Interconnect contribute to overall business ROI for telecom operators?

By automating the monitoring of complex interconnect links, the application reduces the operational cost of troubleshooting and prevents revenue leakage from failed calls. Furthermore, by maintaining high service quality on international routes, operators can lower churn and improve long-term subscriber loyalty.

Interconnect - Secure the Global Connection

Name: Interconnect - Automated Interconnect Monitoring
Brand: Subtonomy
Availability: OnlineOnly

Automated interconnect monitoring

In a borderless digital economy, the quality of your international connections defines your brand. Interconnect provides the automated oversight needed to ensure every call and message reaches its destination, transforming complex network data into actionable intelligence.

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From blind spots to borderless visibility

For modern operators, managing the web of international carriers and interconnect links is a constant balancing act. A single failing route can lead to dropped calls, poor voice quality, and frustrated customers, often before your operations team even knows there is a issue.

Interconnect eliminates these blind spots. By automatically monitoring interconnect links in real-time, the application allows your operations team to move from reactive firefighting to proactice optimization. Whether it’s managing SLAs with international partners or troubleshooting a specific problematic destination, Interconnect provides the clarity needed to keep global traffic flowing smoothly.

Subtonomy Interconnect application Carrier Table

Precision engineering for Network Operations Teams

Designed for the rigors of modern Network Operation Centers (NOC / SOC), Interconnect aggregates data from 5-minute intervals up to monthly trends. This allows teams to spot micro-outages that traditional tools might miss, while also identifying long-term degradation in carrier performance.

Instantly visualize performance across specific carriers or countries. Our intuitive alarm tables highlight which links are underperforming, allowing you to re-route traffic and maintain service integrity without delay.

Whether your traffic is running on ISUP, MAP, or SIP, Interconnect provides a unified view of your network's health, covering everything from voice call success rates to SMS transaction times.

Beyond simple dashboards, Interconnect generates intelligent alarms that integrate seamlessly with SubSearch. This creates a holistic ecosystem where interconnect issues are automatically correlated with individual user experiences.

Deep-dive analysis - from macro trends to root cause

Data is only as valuable as the insights it provides. Interconnect doesn't just tell you that a link is failing; it tells you why.

With our failed-drilldown capabilities, your engineers can bypass hours of manual log analysis. By drilling down into specific fail causes, you can see the exact error codes, whether it’s a SIP 4xx/5xx response or a specific SS7 release cause, over a precise timeline. This level of granularity ensures that when you contact a partner carrier about an issue, you have the data to back it up.

Don't take our word for it.
Take theirs.

We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.

BJØRN TORE GULLORD

Head of Service Assurance & Operation @ Telia Norge

Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.

KAJ AHLKVIST

Network Quality@ 3 Sweden / Denmark

FAQ: Interconnect monitoring & optimization

Your Questions, Answered.

We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Interconnect application and the Subtonomy platform.

Interconnect link monitoring is the process of tracking the performance and health of connections between different communication service providers (CSPs). For modern operators, it is essential because international traffic involves multiple carriers and protocols (like SIP, ISUP, and MAP). Without real-time visibility, a failure in a partner network can lead to dropped calls and poor voice quality, directly impacting your brand reputation and customer satisfaction.
With the Interconnect Carrier Table, operators can visualize performance KPIs, such as Call Answer Rate and Avg Setup Time, across specific carriers or Point Codes. By using automated alarm tables, your NOC team can instantly see which links are underperforming. This data-driven approach allows you to re-route traffic to more reliable partners or hold current carriers accountable for their service quality.
Effective troubleshooting requires moving from macro-level trends to root-cause analysis. The Interconnect Failed-drilldown feature allows engineers to analyze specific "fail causes" and error codes. By correlating these with 5-minute interval data, teams can determine if a failure is due to a protocol mismatch, a carrier outage, or a specific geographic destination issue, significantly reducing Mean Time to Repair (MTTR).
The Interconnect application is protocol-agnostic and supports a wide range of signaling and traffic types, including:

ISUP & MAP: For traditional SS7-based voice and SMS signaling.

SIP: For modern VoIP and IMS-based interconnects.

SMS: Dedicated tracking for SMS transaction times and failure rates.
Interconnect provides objective, real-time data on KPIs like MOS (Mean Opinion Score), voice quality, and connection success rates. This allows operators to verify if international partners are meeting their contractual obligations. By having documented proof of carrier performance, operators can manage SLAs more aggressively and ensure they are only paying for high-quality routing.
Yes. A unique advantage of Subtonomy Interconnect is its seamless integration with SubSearch. When an interconnect alarm is triggered, the system can correlate that network-level event with the actual impact on end-users. This provides a holistic view, helping support teams understand if a customer complaint is tied to a specific international link failure.
Automated monitoring improves ROI in three ways:

Operational efficiency: Reduces manual log searching and troubleshooting time for engineering teams.

Cost optimization: Identifies the most cost-effective and reliable routes, preventing "short-call" charges and wasted capacity.

Churn reduction: By proactively fixing link issues before they affect the majority of users, you maintain a high Quality of Experience (QoE) and protect subscriber revenue.

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