World-class solutions from Subtonomy to address Telecom Technical Customer Support, AI chatbots, Automations, 5G service assurance and lawful interception requests. Changing the Way the Telecoms Does Customer Support Today with AI and Automation Learn More Elevate every interaction, Eliminate frustration Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution. Watch how it works Watch how it works Watch how it works Watch how it works THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. SubSearch – Your customers deserve speed and precision Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever. Explore SubSearch Why our Telecom Technical Customer Support stands out Tailored for Telecoms Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face. Intuitive and Powerful With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues. Fast, Informed Responses Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately. AI Chatbots – Human-like conversations Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore AI Chatbots Real-world results from telecom leaders "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read the full story MIKAELA KOSKIJEV Business Developer, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read the full story BJØRN TORE GULLORD Head of Service Assurance Telia Norway "The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves." Play Telenor interview LISA LUNDBÄCK Product Manager Mobile Telenor Sweden Self-Service – Empower customers to solve issues effortlessly Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best. Explore self-service Discover more Subtonomy predicts: the Top 6 Telecom Customer Support Trends in 2025 Revisiting our last Telecoms Trends Predictions: Did they shape the Market in 2024? The Future of AI in Telecom Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. AI THAT TALKS TELECOM Tech Support That’s Always On, Powered by AI Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Contact Sales See it in action Explore our AI-powered chat solution Your customers deserve effortless care Always-on, always available Your customers never have to wait. Subtonomy’s AI-powered solution offers instant tech support around the clock, resolving issues in real-time and keeping your ticket queues clear - day or night. Seamless integration, instant results Our AI chatbot and self-service APIs seamlessly integrate into your existing telecom systems, and support operations providing immediate value. Personalized experiences, happier customers Deliver seamless, cross-channel customer support, from mobile apps to web-based tools. Tailor each conversation to your customers’ needs, delivering hyper-personalized, human-like support that boosts satisfaction and keeps them coming back. Powered by real-time insights With pre-analyzed data at its fingertips, the AI becomes incredibly smart, delivering personalized, instant support based on a deep understanding of your customers’ service experience. Intelligence empowering every interaction AI-powered self-care Give your customers the tools to be their own tech experts. With Subtonomy’s AI-driven self-care, they can resolve issues instantly, all on their own. Telecom-specific insights Unlock the power of data with insights tailored specifically for telecom operators. Stay ahead of the curve with solutions built to solve the unique challenges of your network. 24/7 Intelligent Support Offer round-the-clock, personalized and smart tech support via chatbots, enhancing customer experience and operational efficiency with AI and ML-driven insights. Behind the Chat: Watch the step-by-step guide to our AI solution TESTIMONIALS "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." MIKAELA KOSKIJEV Business Developer Read Customer Story tech support cases automated 75% resolving tech issues around-the-clock 24/7 "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance Read Customer Story cut in escalations 60% reduced average case handling time 47% Frequently asked questions Who can use Subtonomy AI chatbot agents? Subtonomy AI is available to telecom clients using the SubSearch customer tech support application and self-service APIs. What AI models power Subtonomy's solution? The Subtonomy data platform leverages Machine Learning to analyze all telecom data, including OSS, BSS, passive probes, customer data, and more. GenAI powers human-like chatbot conversations. Read more in this article. Can we integrate with our AI agent? Yes, Subtonomy's AI-powered chatbot solution can be accessed through the Subtonomy app interface or integrated with your existing chat solution via our technical self-service APIs. Is all customer data safe? Yes, all customer data is safe and secure. Subtonomy is ISO 27001 certified , the highest global standard for information security (ISMS), and we fully comply with GDPR regulations. All data transferred to the GenAI model is completely anonymized. Additionally, the AI chatbot solution can be implemented on-premise for enhanced control. Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery SUBTONOMY BLOG Discover AI in Customer Support AI, Machine Learning, GenAI, and Large Language Models – What's the Difference? #AI Apr 8 3 min read GSMA AI Customer Care Study 2025: How MNOs are leveraging AI to Revolutionize Customer Support #insights Feb 19 3 min read How Subtonomy uses AI / ML to deliver Total Experience Excellence #AI Jan 2 3 min read

Take our test and assess how future-ready your telecom customer support operations are today, and get actions to move to the next tier. How Future-Ready is your Customer Support ? In-depth assessment, tailored 30-page analysis and actionable advice. Get your Maturity Score How does it work? The test opens in a new window and will take 10-12 minutes to complete. The questions cover four essential areas - Business maturity, Chat, Voice Calls & IVR , and Contact Center Operations. You'll get a 30-page tailored report that gives you a clear view of your current level of maturity (Late Adopter, Advancing, Innovator, or Pioneer) – and how to get to the next level. Get your Maturity Score Why take the assessment? In today's fast-evolving telecom landscape, exceptional customer support isn’t just a goal. It’s a competitive advantage. Get a clear maturity score of your support operations This is your opportunity to assess your current state, uncover strengths and gaps, and gain actionable insights to enhance your chat, voice, and contact center operations. Your personalized insights are designed to guide your journey, whether you’re optimizing foundational elements or exploring cutting-edge AI. Let's Get Started What you'll get Your personalized maturity score – a tailored 30-page detailed analysis of where your business stands today. Expert recommendations – clear next steps and strategic recommendations to help you level up your telecom customer support, divided per channel. Key performance indicators (KPIs) – to measure your progress for each channel recommendation.

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Explore how SubCell revolutionizes radioplanning for mobile networks, ensuring peak performance and customer satisfaction with its customer-centric approach. DISCOVER MORE DISCOVER MORE SubCell SubCell SubCell SubCell Customer-Centric radio planning redefined Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. With SubCell, navigate the future of network planning with confidence. Empower your telecom network with customer-centric radioplanning Customer real-time & historical data Embrace customer-centric radioplanning by utilizing real-time or historical user and device data to enhance site and cell planning, avoiding congestion and optimizing network performance. Seamlessly manage the transition during the 2G and 3G sunset, maintaining a focus on customer needs. Customizable reports Generate tailored reports for selected areas, focusing on specific KPIs for targeted customer and device types, ensuring data-driven decisions. Detailed device analytics Enable a customer-centric approach with access to cell-level insights on device types and network usage (2G, 3G, 4G, 5G), driving strategic expansions, informed sunsetting, and improvements tailored to customer requirements. With SubCell’s streamlined web interface searching for cells, customers, and their devices is effortlessly simple, ensuring you're always a step ahead in planning and analysis. Crafting detailed, customizable reports becomes the norm, not the exception, enabling you to closely examine subscriber impact, device trends, and network performance. Our intuitive map UI brings your network to life, offering deep geographical insights with advanced selection tools for a thorough site evaluation at a glance. Whether analyzing a single site or multiple ones, importing cell/site lists, or selecting directly on the map, every subscriber's home address within your chosen area is clearly plotted, allowing for precise impact assessment. Advanced cell analysis with SubCell Map UI Utilize KPI filters to tailor your view, and with a click, delve into comprehensive KPI data or further explore with SubSearch from the IMSI. In the event of an incident, quickly compiling all pertinent customer information for effective analysis or communication with affected subscribers is seamless, with reports ready for review in Excel or back in our intuitive map interface, keeping your operations agile and informed. In-depth real-time cell analysis Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark Festival woves - When there's rock and roll but no data to share the experience SUBTONOMY BLOG Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. By Subtonomy on Jun 21, 2022 Read more Get in touch for a free demo

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field. Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map >

CorpDash provides a complete overview of how network service performance is impacting enterprise customers, partners and individual employee level. It enables CSPs to isolate and understand the service experience they’re providing to their enterprise customers. CORP DASH - BUILD TRUST & INCREASE SALES Elevate Telecom Enterprise Support Take control of your enterprise customer experience. CorpDash empowers your team to pinpoint underperforming enterprises and resolve issues before they disrupt relationships. With advanced 5G control, automated SLA reporting, and real-time insights, you’ll be able to enhance service quality, unlock cross-sell opportunities, and proactively manage networks - all from one seamless platform. 90% faster network performance reports 99% reduction in planned maintenance alerts Instant troubleshooting, reducing weeks to seconds Working with the best Working with the best Working with the best Working with the best Deliver unmatched network visibility with Subtonomy CorpDash, empowering your support agents to swiftly identify and address enterprise performance issues and individual employees affected by poor service in realtime and safeguard enterprise relationships before damage occurs. This level of transparency helps build a closer, more interactive and proactive relationship with B2B customers and this valuable information can even be shared with enterprises in their channel of choice. Support your demanding Enterprises with Precision List Your Worst Performing Enterprise Customers Equip sales teams with deep insights into enterprise behavior, identifying under-utilized services and upsell opportunities that add value. CorpDash highlights service bottlenecks and identifies avenues for growth, driving sales through actionable intelligence. Automate SLA-reporting for each Enterprise Customer Design intelligent SLAs and SLGs, leveraging real-time KPIs to ensure flawless network performance across 4G, 5G, private networks, and geographic zones. Complete Overview of an specific Enterprise Subtonomy CorpDash empowers your support agents to identify enterprises & as well as individual employees affected by poor network performance in real-time. Geographically analyze service performance of an enterprise customer The CorpDash map view empowers the agent to filter by types of services and drill down to specific network sites. Alarms - Be notified. Pinpoint. Prioritize. Get real-time visibility into enterprises with the highest alarm rates, complete with severity levels and impact percentages. Deep-linking to individual customer profiles enhances workflow efficiency, allowing support agents to troubleshoot issues faster and with greater accuracy. List Your Worst & Best Performing Enterprises Equip sales teams with deep insights into enterprise behavior, identifying under-utilized services and upsell opportunities that add value. CorpDash highlights service bottlenecks and identifies avenues for growth, driving sales through actionable intelligence. Automate SLA-reporting for each Enterprise Design intelligent SLAs and SLGs, leveraging real-time KPIs to ensure flawless network performance across 4G, 5G, private networks, and geographic zones. Get Pre-analyzed Enterprise Overview Subtonomy CorpDash empowers your support agents to identify enterprises & as well as individual employees affected by poor network performance in real-time. All services are pre-analyzed and color-coded with Next Best Actions for Support Agents. Automated Enterprise Alarm Insights Get real-time visibility into enterprises with the highest alarm rates, complete with severity levels and impact percentages. Deep-linking to individual customer profiles enhances workflow efficiency, allowing support agents to troubleshoot issues faster and with greater accuracy. Let’s talk Results: 90% 90% 90% 90% Speed the preparation of network performance reports by 90% Planned maintenance notifications dropped by 99% thanks to ability to pinpoint affected customers only. 99% 99% 99% 99% Improved case efficiency in tech support Complex enterprise troubleshooting is reduced from weeks to seconds. w>s w>s w>s w>s 50% 50% 50% 50% One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Tier 2 operator improving enterprise experience with CorpDash With focus on enterprise experience, this Tier 2 mobile network operator has deployed Subtonomy CorpDash to monitor all enterprise SLAs in real-time. Read now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. About Subtonomy Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. If you’re ready to elevate your customer support to the next level, we are it. Together, we’ll drive you into a group of forward-leaning telecoms and high-performers who know that to reach customer magic, you need to keep everyone up to speed. Learn More Rethinking Telecom Customer Support In today’s fast-paced and connected world, seamless and personalized experiences are the new norm. People want it here, now, at the click of a button. The problem is that many telecoms are stuck with customer support tech that doesn’t move at the same pace as customer expectations. Too many telecoms face this reality with fragmented information scattered across multiple systems, resulting in poor customer support and lost business. At Subtonomy, we see this daily struggle. And we’re here to change it — believing everyone should have easy and speedy access to comprehensive information. And with us, that’s what happens. We are Subtonomy. We are on a mission to Rethink Telecom Customer Support. Andreas Jörbeck Mail to Andreas Jörbeck icon CEO Founder Fredrik Edwall Mail to Andreas Jörbeck icon EVP Sales & Marketing Founder Magnus Zimmerman Mail to Andreas Jörbeck icon CTO Founder Mark Moltzer Mail to Andreas Jörbeck icon R&D Founder Mikael af Ugglas Mail to Andreas Jörbeck icon CISO Ola Billinger Mail to Andreas Jörbeck icon VP Product & Solutions Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team Subtonomy is incredibly proud to have a 100% satisfied client base, and we see it as a great honor to be shortlisted for Total Customer Experience and Smart Places categories in the World Communication Awards Fredrik Edwall SVP Sales & Marketing Subtonomy ISO certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2013 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Active NPS from Subtonomy let you elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. ACTIVE NPS Improve your Customer Satisfaction World-class customer-centric brand? Elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Many service providers struggle with the growing complexity of maintaining long-term customer satisfaction. This requires increased efforts to sustain positive trends. Traditionally, technical delivery and service accounted for 20-30% of NPS scoring* when measuring customer satisfaction, but conventional methods struggle to generate actionable insights to enhance network and service quality, let alone assess subscribers' perceptions. In contrast, Subtonomy's Active NPS revolutionizes the Customer Experience Index (CEI) by monitoring subscribers' real-time experiences, presenting them through user-friendly maps, and offering insights into the impact of various technical KPIs on subscriber satisfaction. This not only aids in comprehending ongoing network experiences but also facilitates the monitoring of the effects of network improvements or issues. *Svenskt Kvalitets Index: Mobiloperatörer 2020. Monitoring customer perception of Network and Service Quality Advanced analytics NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. The visualizes map an overview for the entire network and lets the user zoom into to cluster and all the way to a specific cell level and filter on NPS scoring. Continiuous NPS scoring reports Weekly overall NPS scoring and collection volume showing detractors (red), neutral (yellow) and promoter (green). NPS scoring visualized on a map NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. NPS service quality correlation NPS correlated with Service Quality (CS, PS and Paging) showing how well NPS scoring follows network service quality such as location, coverage and device. Active NPS: Real-time insights into customer satisfaction Unlock the potential of your telecom operations with our NPS analysis tools, offering you a deeper understanding of your customer satisfaction. From weekly NPS scoring to correlations with critical metrics like CS, PS, and paging issues, our platform empowers you to make informed decisions that drive network enhancements and elevate NPS scores. Dive into the details and discover how NPS correlates with service quality, including factors like location, coverage, and device performance. Weekly Service Quality reporting In the ActiveNPS overview tab a compiled status of service quality KPI scores are presented. Weekly overall NPS scoring and collection volume showing; Detractor in red scoring 0-6, Neutral in yellow scoring 7-8 and Promoter in green scoring 9-10. Insights in the details CS / PS and paging problems are visual in a split view correlated to different NPS scores as well as sites and devices. Active NPS and CEI: The Dynamic Duo for Telecom CX SUBTONOMY BLOG Service providers have started adopting a more active and granular approach, using the customer experience index (CEI) key performance indicator (KPI) to supplement traditional NPS. By Subtonomy on Oct 25, 2023 Read more Get in touch for a free demo Correlate NPS with service quality With ActiveNPS application is possible to measure the correlation between the actual service delivery and the perceived quality of service. By continuously sending out SMS to pinpointed or randomly selected customers, the perceived service delivery can be measured and followed continuously for a longer period of time, to plan improvements. For example, this can be helpful in identified areas to measure the perceived service delivery before and after a network improvement work in that particular area. With ActiveNPS application you can correlate the subscriber's subjective NPS scoring with objective service quality KPIs, the subscriber's location, coverage and device. identify what technical KPIs that have the most (and the least) effect on the subscribers NPS scoring.

Accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. TECHNICAL SELF-SERVICE & AUTOMATIONS Tech Support in your pocket. Open 24/7. Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - AI chat, IVR, mobile apps or website. Working with the best Working with the best Working with the best Working with the best Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Utilizing our 360˚ data-driven technology, the API identifies and proactively alerts only the customers affected by service anomalies or planned maintenance, ensuring efficient and tailored support. Free up your agents to focus on complex cases by automating up to 75% of your technical support interactions. Transform your customer service into an intelligent, responsive, and cost-efficient operation —always open and always on point. Automated Self-Service: The key to scaling your tech support effortlessly Elevate your AI chatbots Supercharge your telecom AI chatbots by leveraging comprehensive customer data. With Subtonomy's cutting-edge API solution, execute advanced troubleshooting and deliver real-time, next-best actions directly in chat conversations with your customers 24/7. Take your customer support experience to the next level — making it smarter, faster, and more personalized. Let’s talk Results: 75% 75% 75% 75% Automate 75% of your tech support cases, leaving your CSRs free to handle the most complex cases. 24/7 24/7 24/7 24/7 Deliver round-the-clock, personalized and accurate support across both digital channels and IVR. Increase your digital engagement by 300% and use the resulting insight to prioritize network development according to your customers' needs. 300 300 300 300 20% 20% 20% 20% Reduce stress on your contact center with Self-Service that is proven to reduce calls to customer service by 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden Real-time updates Keep your customers in the loop. Provide real-time updates on open trouble tickets and network faults, eliminating needless callbacks and enhancing efficiency, with Subtonomy's API solution. Pinpoint issues whether they stem from the network or the customer's device. Go a step further by proactively informing customers about network performance issues like call drop-outs, giving them clarity on when and how fixes will occur. Consolidated Agent Desktop Tech support in your pocket. Open 24/7. Enterprise SLAs reporting Support your Enterprise customers with accurate reporting. Self-Service in digital channels Tech support in your pocket. Open 24/7. Support Engine Platform A support engine where all personal experiences add up. Discover more Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Telenor's automated technical self-service offers improved customer experience A new solution for simplifying troubleshooting in customer service in just a few months. Download now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery