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Subtonomy is the world-leading product provider for telecom customer support - offering a wide range from agent desktop, technical self-service and APIs. Subtonomy products Subtonomy offers a comprehensive product portfolio tailored to meet the critical needs of the telecom industry. Products for Telecom Customer Support SubSearch - Consolidated agent desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Read more Automation & Self service APIs Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. Read more CorpDash - Support your Enterprise Customers Proactively support your Enterprise Customers and ensure 5G quality with precision control. Automate SLA reporting, and proactively manage handovers and network slices – All in ONE dynamic solution. Read more BrandDash - analyze and benchmark MVNOs, brands & IoTs Benchmark and analyze slices of your network with ease. Get full picture of brand performance and detect misusage outside of contract and see number of devices and users. Read more Products for Telecom Service Assurance NocMap - Customer-centric performance in real-time Analyze network performance through the lens of customer impact and understand the real-world experiences of each customer. Read more Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Read more Crowds - Monitor your Smart Places With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. Read more SubCell - customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. Read more Interconnect - filter traffic by carrier or country Automatically analyze problematic destinations, plan destinations and do follow-up SLA:s and correlate user related issues with interconnect alarms. Read more Roamers - analyze ALL roaming traffic Significantly improve customer service experience for all roaming traffic and decrease complaint calls by 80% and improve case efficiency by 90%. Read more

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. AI Customer Support, powered by Telecom-ready APIs THE INTELLIGENCE AND CONTROL LAYER BETWEEN YOUR NETWORK AND AI – ENABLING ACCURATE, SAFE, AND SCALABLE CUSTOMER SUPPORT Subtonomy delivers real-time network, device, and subscriber intelligence through APIs built specifically for technical customer support. This ensures AI agents, digital self-service, and frontline teams always act on validated data – not assumptions. Book a demo Why AI Customer Support still fails in Telecom Most AI customer support solutions lack context. When a customer asks, “Why isn’t my call working?”, traditional chatbots respond with generic guides, because they don’t know: the current network state the customer’s device configuration whether there is an active outage, degradation, or provisioning issue This results in frustrated customers, unneccessary escalations and rising operational costs. This is the core data gap in telecom AI. Most AI vendors connect to CRM systems, but remain blind to the network. Without real-time insight into the network, device, and subscription data, AI can only guess. When facts are missing, generic LLMs hallucinate, and customer effort stays high. Effective telecom support requires more than conversation. It requires data quality and real-time intelligence. THE SOLUTION-THE INTELLIGENCE LAYER YOUR AI CAN ACTUALLY TRUST Telecom-ready APIs for AI Customer Support Subtonomy delivers telecom-ready APIs that connect live network, device, and subscriber intelligence directly into your AI-powered support ecosystem. This enables grounding every interaction in real-time telecom context, not assumptions. Instead of brittle integrations or incomplete data, operators use Subtonomy as the standardized intelligence API layer between the network and AI, purpose-built for technical customer support. This enables: Accurate answers, first time Real-time service status replaces hallucinations and generic responses, increasing first-contact resolution and customer trust. Clear diagnosis, less friction Pre-analyzed KPI correlation gives AI immediate root-cause insight, reducing customer effort and repeat contacts. Instant resolution, no handoffs AI moves from explanation to action by checking coverage, provisioning, or roaming and more, in real-time. Lower customer effort by design Predict issues early, prioritize by customer impact, and resolve problems automatically with silent fixes, often before customers need to ask. From Reactive to Proactive Support Prevent contacts before they happen Modern telecom support is no longer about answering faster — it’s about preventing the need to contact support at all . With Subtonomy, operators can: detect service degradations before customers notice understand customer impact in real time trigger proactive notifications or automated fixes silently resolve issues without human involvement The result is lower customer effort, fewer repeat contacts, and higher trust. Ways to operationalize network intelligence SUBTONOMY STRENGTHENS YOUR ENTIRE SUPPORT ECOSYSTEM AGENTIC AI & LLMs AI THAT UNDERSTANDS THE NETWORK Give your AI customer support true technical context. By feeding LLMs trusted, real-time network, device, and customer intelligence, AI can perform multi-step reasoning, explaining complex technical issues clearly, and resolve problems accurately without hallucinations. DIGITAL SELF-SERVICE (APP, WEB, IVR) SELF-SERVICE THAT ACTUALLY RESOLVES ISSUES Upgrade your digital channels with real-time telecom intelligence instead of static scripts. Inform customers proactively about outages or service degradations, trigger provisioning or configuration fixes automatically, and guide personalized troubleshooting based on live service status. Whether it is an IVR that detects an outage and offers a text update, a mobile app with a real-time “Check my connection” diagnostic, or web self-care that adapts to the customer’s exact situation, every interaction moves closer to resolution. CSR COPILOT FASTER RESOLUTIONS, LOWER AVERAGE HANDLING TIME An internal AI copilot gives agents a natural language interface to access real-time customer status and active service degradations. It supports faster triage and root-cause analysis, helping resolve issues during the first contact. The copilot complements the agent, enabling confident decisions in complex technical cases while reducing escalations from first to second line. AGENT DESKTOP EQUIP 2ND LINE AND EXPERTS WITH DEEP DIAGNOSTICS Agents receive real-time network service intelligence at the subscriber level, directly inside their existing agent desktop through Subtonomy APIs. Complex, multi-source telecom data is pre-analyzed and translated into a clear customer service status, automatically populated in the interface. Agents instantly see network condition, device state, correlated root cause, and recommended next best actions, eliminating guesswork and reducing manual investigation time. Behind the Chat: Watch the step-by-step guide to our LLM AI solution FROM COST CENTER TO EXPERIENCE DIFFERENTIATOR Measurable results for Telecom Operators Higher First Contact Resolution (FCR) More issues resolved at the first interaction, by AI or humans. Lower Customer Effort Score (CES) Faster, clearer resolutions with fewer repeat contacts. Reduced AHT and operational costs Automated diagnostics and pre-processed insigts accelerate resolutions. Scalable support for 5G and IoT Handle growing complexity without linear growth in headcount. MIKAELA KOSKIJEV Business Developer Telenor Sweden "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read Customer Story 75% tech support cases automated 24/7 resolving tech issues around-the-clock BJØRN TORE GULLORD Head of Service Assurance Telia Norway "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read Customer Story 60% cut in escalations 47% reduced average case handling time TESTIMONIALS Frequently asked questions Is Subtonomy just a chatbot? No. While Subtonomy powers conversational interfaces, it is an Expert Insight Engine. Unlike generic chatbots that provide surface-level answers, Subtonomy acts as the intelligence layer between your network and every support channel. We provide the deterministic logic and technical diagnostics, handling billions of data transactions on a daily basis, to ensure customers receive actual resolutions rather than just "human-like" conversation. Who can use Subtonomy APIs for AI? Subtonomy telecom-ready data for AI solutions is available to telecom clients using the SubSearch customer tech support application and self-service APIs. What AI models power Subtonomy's solution? The Subtonomy data platform leverages Machine Learning to analyze all telecom data, including OSS, BSS, passive probes, customer data, and more. GenAI powers human-like chatbot conversations. Read more in this article. How does Subtonomy integrate with our existing AI infrastructure? Subtonomy is data-source agnostic and designed to be the "technical brain" within your current ecosystem. Our APIs can be integrated into any existing AI infrastructure, providing your current CSR "Copilots" or customer-facing bots with real-time, pre-processed KPIs and correlations. We bridge the gap between your frontend engagement tools and your complex backend OSS/BSS data. Is all customer data safe? Yes, all customer data is safe and secure. Subtonomy is ISO 27001:2022 certified , the highest global standard for information security (ISMS), and we fully comply with GDPR regulations. All data transferred to the LLM AI model is completely anonymized. Additionally, our APIs can be integrated into the on-premise AI infrastructure for enhanced control. SUBTONOMY BLOG Discover AI in Customer Support Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience.

Crowds application enables real-time monitor of mobile network at events or at a specific venue. Meet specific KPI's, setup alarms and automate communication. Crowds Crowds Crowds Crowds Monitor your Smart Places. Instant and over time. With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. And with everything in one place, you’ll never be caught off guard. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Revolutionize venue monitoring: from pop-ups to smart established places For bigger gatherings, such as sport events and music festivals, there are many things to be handled. Network needs to be planned and optimized properly in advance and during the event. It needs to monitored in a good way so appropriate actions can be taken if something happens. Meanwhile reporting status and KPI's to different stakeholders. Afterwards a proper event follow-up is in place. When managing all this, it is not enough to just know the network behaviors; what users are attending, what devices they have and their usage behavior for a certain kind of event will be just as important. Monitor network related KPIs Crowds gives you control over how many users were served by your network, how much traffic they generated and how they perceived the delivered service quality. With the intuitive web interface it is easy to setup and mange new and previous events and venues. The user can filter and select a specific venue or event and time period to see network related KPIs, such as which cells are causing poor service experience during an event. An overview visualizes usage per day and services (voice / SMS / data) and number of active subscriber. It is possible to drill down to hourly data for each KPI. Different reports from each selected event can be generated and shared within your organization and it is possible at a later stage to go back and look at old events. 1. Calendar overview Access historical reports for both events and venues, tailored to your needs. In our system, a venue is defined by a specific cell configuration, while an event covers a designated time period. Get the comprehensive data you need, when you need it. 2. Cell footprint Gain insights into cell performance during events with a real-time breakdown of top-performing and underperforming cells. Make data-driven decisions to optimize your network. 3. Roamers per operator Get a comprehensive view of all users at an event, whether they're roaming or permanent. Our dashboard highlights key performance indicators, device usage, and service quality insights, enabling you to understand user behavior and experience in real time. 4. Easy stakeholder reports While delivering real-time reports and key performance indicators to stakeholders, our platform ensures robust post-event follow-ups. Equally crucial is understanding attendee profiles, device types, and usage patterns for each specific event. With Subtonomy, you get a 360˚ view for better decision-making. Advanced analytics In the side panel, easily filter by venue, event, or time frame to view critical network KPIs. Identify problematic cells affecting service quality during events. Our dashboard offers daily overviews of service usage — voice, SMS, data — and active subscriber counts. You can also delve into hourly KPI details. Generate and share event-specific reports across your organization, with the flexibility to revisit past data anytime. Cell Performance: Gain actionable insights into each event by identifying top-performing and underperforming cells. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark SUBTONOMY BLOG Festival woves - When there's rock and roll but no data to share the experience By Subtonomy on Jun 21, 2022 Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. Read more Get in touch for a free demo

Telia Norway improves the roaming customer experience while improve efficiency internally with Roamers NOC app from Subtonomy. Telia Norway handling new roaming behavior with Subtonomy Roamers By implementing Subtonomy Roamers, Telia Norway has been able to improve the user experience for their roaming subscribers while the work of handling roaming traffic has been made more efficient internally. Dec, 2017 Telia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means subscribers also put higher demands on their user experience while abroad. Telia used to have a somewhat reactive approach when handling subscribers abroad with network data coming from different sources without a clear overview of roaming stats. About Telia Norway Telia Norway is a nationwide Norwegian mobile operator with more than 2.6M subscribers. It is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. In March 2016 Telia, as the first operator in Norway, launched their “Roam like home” offer, allowing subscribers to roam freely without extra charge in the Nordic and Baltic countries. In June 2017 the free roaming was expanded to cover all EU countries and Switzerland, in line with the new EU regulations. This meant an increase in roaming traffic for Telia, both in terms of users and volume of data per user. This new behavior also put new demands on Telia. With customers starting to use their devices the same way abroad as at home meant they also expected a similar user experience abroad. Managing the user experience of roamers was historically done rather reactively. Faults in a particular country were picked up if enough roaming users in that country started complaining. It was also difficult to get an instant overview of all roaming trends for different countries since data needed to be gathered and aggregated from different places. "We are very happy with how we work with Roamers. We use it every day, mainly for KPI:s and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." BJØRN TORE GULLORD | Head of Service Assurance & Operation @ Telia Norge Let’s talk about Numbers: -80% -80% -80% -80% complaint calls -90% -90% -90% -90% reduced investigation time for roaming cases CX CX CX CX overall improved Solution and Results The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Since implementing Subtonomy Roamers, Telia is able to proactively work on service performance issues. While before, they would wait for customers to complain before starting trouble-shooting, a process that could easily take 30min or more, it is now done directly. A specific example of this is when a CSP in one of the major western European countries had issues during the Summer of 2017. Calls could not be set up properly and Telia could see KPI:s going down for that CSP in real-time as well as how many of their subscribers were affected. A traffic redirection moving all subscribers to the other CSP:s in the country was then done. Roaming reports and dashboards are now also generated automatically in an instant, something that before could take hours when manually gathered and put together from different systems. This has led to a much more effective way of working, but the overall gain is how it drives improved user experience. Both on a network level since issues are noted and analyzed directly, but also when customers are in contact with support since the availability of these reports has increased the rate with which roaming issues can be solved while the customer is on the line, without the need for escalations. “The overall roaming behavior is really changing globally and it’s clear CSP:s need to start thinking of foreign partner networks almost as an extension of their own. Working with Telia Norway on this has been extremely interesting and together we have managed to lift the user experience for their roaming subscribers while also automating a lot of their internal work, making it a win on many levels. While working together, I think it’s especially fun to see how Telia constantly(!) keep their end-users in mind when evaluating different functionalities.“ Andreas Jörbeck | CEO at Subtonomy

Active NPS from Subtonomy let you elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. ACTIVE NPS Improve your Customer Satisfaction World-class customer-centric brand? Elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Monitoring customer perception of Network and Service Quality Many service providers struggle with the growing complexity of maintaining long-term customer satisfaction. This requires increased efforts to sustain positive trends. Traditionally, technical delivery and service accounted for 20-30% of NPS scoring* when measuring customer satisfaction, but conventional methods struggle to generate actionable insights to enhance network and service quality, let alone assess subscribers' perceptions. In contrast, Subtonomy's Active NPS revolutionizes the Customer Experience Index (CEI) by monitoring subscribers' real-time experiences, presenting them through user-friendly maps, and offering insights into the impact of various technical KPIs on subscriber satisfaction. This not only aids in comprehending ongoing network experiences but also facilitates the monitoring of the effects of network improvements or issues. *Svenskt Kvalitets Index: Mobiloperatörer 2020. Correlate NPS with service quality With ActiveNPS application is possible to measure the correlation between the actual service delivery and the perceived quality of service. By continuously sending out SMS to pinpointed or randomly selected customers, the perceived service delivery can be measured and followed continuously for a longer period of time, to plan improvements. For example, this can be helpful in identified areas to measure the perceived service delivery before and after a network improvement work in that particular area. With ActiveNPS application you can correlate the subscriber's subjective NPS scoring with objective service quality KPIs, the subscriber's location, coverage and device. identify what technical KPIs that have the most (and the least) effect on the subscribers NPS scoring. Active NPS: Real-time insights into customer satisfaction Unlock the potential of your telecom operations with our NPS analysis tools, offering you a deeper understanding of your customer satisfaction. From weekly NPS scoring to correlations with critical metrics like CS, PS, and paging issues, our platform empowers you to make informed decisions that drive network enhancements and elevate NPS scores. Dive into the details and discover how NPS correlates with service quality, including factors like location, coverage, and device performance. Continiuous NPS scoring reports Weekly overall NPS scoring and collection volume showing detractors (red), neutral (yellow) and promoter (green). NPS scoring visualized on a map NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. NPS service quality correlation NPS correlated with Service Quality (CS, PS and Paging) showing how well NPS scoring follows network service quality such as location, coverage and device. Advanced analytics NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. The visualizes map an overview for the entire network and lets the user zoom into to cluster and all the way to a specific cell level and filter on NPS scoring. Weekly Service Quality reporting In the ActiveNPS overview tab a compiled status of service quality KPI scores are presented. Weekly overall NPS scoring and collection volume showing; Detractor in red scoring 0-6, Neutral in yellow scoring 7-8 and Promoter in green scoring 9-10. Insights in the details CS / PS and paging problems are visual in a split view correlated to different NPS scores as well as sites and devices. SUBTONOMY BLOG Active NPS and CEI: The Dynamic Duo for Telecom CX By Subtonomy on Oct 25, 2023 Service providers have started adopting a more active and granular approach, using the customer experience index (CEI) key performance indicator (KPI) to supplement traditional NPS. Read more Get in touch for a free demo

BrandDash provides insights and analytics, enabling telecoms to manage and enhance network performance for MVNOs, MNO sub-brands, partners and regulators efficiently. BrandDash The Analytics Platform for Your Entire Wholesale Ecosystem The European MVNO market is projected to reach EUR 124 billion by 2031. To capture your share, you need more than just a network — you need total visibility. BrandDash equips you to manage, support, and grow your partnerships with a single, powerful analytics platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Essential analytics for exceptional wholesale support In the competitive wholesale telecommunications landscape, delivering premium support cost-effectively is non-negotiable. BrandDash provides the pivotal insights and analytics you need to manage and enhance network performance for your MVNOs, MNO sub-brands, IoT partners, and even regulators. Our platform simplifies monitoring, visualizes key performance indicators, and ensures you maintain competitive service levels across your entire brand portfolio. A single Platform for all your stakeholders A successful wholesale operation requires managing the unique needs of diverse partners. BrandDash delivers tailored, granular insights for every part of your ecosystem, turning complex network data into clear, actionable intelligence. For MVNOs partners Empower your partners with the transparency they crave. Give them a dedicated view of their own performance, from regional service quality and data trends down to the specific handset models causing customer friction. This builds trust, reduces their support burden, and helps them manage their customer experience effectively. For internal brand managers Manage your entire portfolio with precision. Use the "traffic-light" overview to instantly assess the health of every sub-brand. Compare top and worst performers to ensure your premium brands deliver a premium experience, and use detailed Mean Opinion Score (MOS) and drop-rate data to protect brand integrity across all segments. For your sales & account managers Turn analytics into revenue. Equip your sales teams with concrete data to identify upsell opportunities. Stop revenue leakage. Identify unauthorized use of bandwidth, 5G, or subscriber numbers outside of active contracts. Show a partner which applications (e.g., video streaming) are dominating their data volume to sell them a higher-tier plan, or use handset performance data to identify partners who would benefit from 5G roaming packages. For your network & operations teams Go beyond simple alarms. Use the "Worst Performing Brands" list to prioritize optimization efforts. Drill down with detailed map clusters to find the root cause of regional issues, whether it's high call setup time, data drops, or paging fails — before they impact your partners. For your IoT & B2B managers Monitor what matters for machines. Go beyond consumer metrics to track the specific KPIs for your IoT clients. Visualize fleet locations with map clusters and track key metrics like mobility (paging success) and data setup fails to guarantee rock-solid reliability for critical B2B services. From high-level overview to root-cause analysis BrandDash gives you the power to see everything. Start with a portfolio-wide summary and, in just a few clicks, drill down to the specific handset, application, or network cluster causing an issue. Centralized brand health overview & prioritized performance rankings Get an instant, portfolio-wide summary. Our "traffic-light" dashboard (red/yellow/green) shows you the real-time health of every brand across all key services: voice, data, SMS, paging, and mobility compared to the network average. Instantly spot and prioritize the brands that need attention. Focus your efforts where they matter most. Get an automatic, ranked list of the worst-performing brands based on subscriber count, data attempts, data drops, drop trends, and data volume. Proactively support partners before minor issues become a reason to churn. Deep-dive handset & MOS analytics Stop guessing. Pinpoint the root cause of poor customer experience by correlating performance by handset. Identify the worst-performing devices and see why they are failing — from voice/data drops and setup fails to high re-dials, slow call setup time, and low Mean Opinion Scores (MOS). Geographic map & regional clustering Visualize your entire network service footprints. Drill down from a national overview to detailed map clusters to spot network events and potential errors in real-time. Filter by service type (voice, data) and technology (4G, 5G) to pinpoint issues, and instantly compare your top and worst-performing regions to ensure consistent quality of service. Granular data & application analysis Understand how your network is being used, brand by brand. Go beyond total data volume to see the full breakdown: roaming data, service data (like streaming), and even application-level traffic. Track uplink/downlink trends to manage capacity and identify new commercial opportunities. We know just how important it is not being blind to the performance of a specific brand in relation to the entire network and the contract. BrandDash gives all stakeholders the transparent analytics and reporting tools to take your wholesale business to the next level. Fredrik Edwall SVP Sales & Marketing Subtonomy See also: CorpDash for Enterprise Customers Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

AI-powered telecom customer support and APIs for CSPs from Subtonomy. Resolve issues faster with self-service, agent tools and diagnostics. Book a tailored demo. TAILORED FOR TELECOMS Telecom Customer Support, Supercharged with AI. Always On. Resolve issues instantly with AI chat, agent tools, and network-aware diagnostics – built for CSPs and ready to plug into your existing stack. Book a demo See how it works TRUSTED BY Why CSPs choose Subtonomy AI-powered telecom customer support for CSPs – self-service, agent assist & network-aware diagnostics. Explore solutions Automate first-line tech support, give customers instant, accurate answers Automate first-line tech support with AI chat and guided troubleshooting that delivers instant and accurate answers. Cut wait times, boost CSAT Resolve more requests in self-service, chat without human handoffs Resolve more requests in self-service and chat without human handoffs. Deflect to digital, reduce OPEX Unify the agent desktop, end swivel-chair Unify customer, device, and network context in ONE single agent desktop to lift FCR and shrink AHT. Supercharge your agents Diagnose what matters in seconds Pinpoint faults across broadband, mobile, and FWA using network-aware insights to cut AHT. Diagnose what matters Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Bring Subtonomy’s AI capabilities into your own apps, portals, and chatbots – securely and at scale – through our proven APIs. Talk to an Expert Power chatbots & voicebots with network-aware answers Surface a 360° customer view in the agent desktop Diagnose issues in real-time and triage intelligently Detect outages and notify customers proactively Enable self-service checks and guided troubleshooting Verify subscription status instantly to speed resolution Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall, EVP Sales & Marketing Subtonomy Don't listen to us. Listen to them. Bjørn Tore Gullord Head of Service Assurance & Operation, Telia Norge "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Lisa Lundbäck Mobile Product Manager, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.” What you can do with Subtonomy AI Self-Service & Chat Support Give customers instant, accurate answers with network-aware AI that understands telecom issues. Learn more Agent Assist & Desktop All context in one place — customer, device, and network — so agents resolve complex cases faster. Learn more Proactive Diagnostics & Automations Detect, triage, and automate fixes based on customer impact across mobile, broadband, and FWA. Learn more Recent news, articles and more Read more Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > Ready to see it live? We’ll tailor a demo to your environment and priority use-cases.

Meet Subtonomy at international events, tech shows and more! Upcoming events MWC 2026 Meet Subtonomy at MWC. 2-5 March 2026. Barcelona, Spain Learn more ISS Europe 2026 Meet Subtonomy at ISS Europe. 2-4 June 2026. Prague, CZ Learn more Subtonomy CEO Andreas Jörbeck on 5G FWA Support at MWC 2024 Learn directly from the leaders at Subtonomy and Scott Bichero from Telecoms.com about the future of telecommunications, and how technology is being leveraged to enhance customer experience and operational efficiency.

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%.

World-class solutions from Subtonomy to address Telecom Technical Customer Support, AI chatbots, Automations, 5G service assurance and API integrations. Changing the Way the Telecoms Does Customer Support Today with AI and Automation Learn More Elevate every interaction, Eliminate frustration Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution. Watch how it works Watch how it works Watch how it works Watch how it works Why our Telecom Technical Customer Support stands out Tailored for Telecoms Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face. Intuitive and Powerful With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues. Fast, Informed Responses Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately. SubSearch – Your customers deserve speed and precision Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever. Explore SubSearch Self-Service – Empower customers to solve issues effortlessly Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best. Explore self-service AI Chatbots – Human-like conversations Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore AI Chatbots THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Real-world results from telecom leaders "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read the full story MIKAELA KOSKIJEV Business Developer, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read the full story BJØRN TORE GULLORD Head of Service Assurance Telia Norway "The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves." Play Telenor interview LISA LUNDBÄCK Product Manager Mobile Telenor Sweden Discover more

Telia Finland released a new customer support tool from Subtonomy for their second line agents in just a few months to improve their customer support experience. Telia Finland: 10 keys to success in an cross-division implementation project "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months. The target has been - to streamline the daily business in customer service - become more cost-effective - launch innovative service solutions for customers - stand out in the competition.