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Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. Home / About / About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon OPEN POSITIONS Senior Frontend Developer (React) Read about the job Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Frontend Developer (React) Apply here Shape the future of React applications at Subtonomy in Stockholm in a role with major technical influence. Join a telecom tech company where your frontend expertise will directly shape the next generation of customer support solutions. At Subtonomy , you’ll play a key role in building modern React applications used by telecom operators worldwide. You’ll have the opportunity to influence frontend architecture, component structure, and user experience from concept to production — working closely with a highly skilled and collaborative development team. About the role A key role in Subtonomy’s continued investment in modern React applications The opportunity to influence frontend architecture, component structure, and UX A close-knit and supportive team with strong technical expertise and fast decision-making A smaller, agile company where you can take ownership and make a real impact The security and benefits of an established employer, combined with flexibility and freedom We offer you Develop modern web applications using React Design and structure React flows and component solutions Collaborate closely with developers on code structure, architecture, and technical decisions Contribute ideas around UI and user experience Work together with backend developers within Java and Scala to create stable end-to-end solutions What you’ll do Flexible workplace Remote work possibilities Professional development opportunities Work with modern technologies Benefits Your team and workplace You’ll become part of a fast-moving company of around 25 employees, where most work within development. The team includes both senior and junior developers, and the culture is characterized by collaboration, knowledge sharing, and a prestige-free mindset. Frontend is a key strategic focus area going forward, and you’ll work closely with other developers to discuss solutions, structure React code, and drive development initiatives forward. Subtonomy works agilely in three-week sprints with daily stand-ups and offers a high degree of flexibility regarding where you work from. Apply here About you We’re looking for someone with several years of experience in React development and who has been involved in decisions around frontend architecture and how modern web applications should be built. You have a strong passion for frontend development, user flows, and technical solutions that create great user experiences. You thrive in collaborative environments where people support each other and move technology forward together. We also believe you are proactive, solution-oriented, and enjoy discussing new ideas and improvements. Experience in backend development with Java or Scala is considered a plus, but frontend development will be your primary focus. Please note: As the role is security classified, you must be a Swedish citizen. You should also feel comfortable communicating in English, as English is used in code, documentation, and parts of the daily communication. Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. Home / Solutions / AI CUSTOMER SUPPORT SOLUTIONS Your AI isn’t failing. It’s just starving for context. Standard LLMs can only recite FAQs. Subtonomy’s integration-ready APIs feed your AI with pre-analyzed, real-time network data, turning basic chatbots into network-aware diagnostic experts via MCP or A2A. Book a demo See the architectural difference ↓ From legacy FAQ chatbots to diagnostic experts Stop building chatbots that just say "Have you tried restarting your router?" LEGACY FAQ CHATBOT Error: context not found The legacy FAQ chatbot When an FWA customer experiences a slow connection, a legacy FAQ chatbot blindly tells them to restart their router. This creates frustration and leads to expensive human escalations. #MCP #A2A NETWORK-AWARE DIAGNOSTICS AI The diagnostic expert Fed via our APIs, your AI knows instantly if there’s a cell outage, a firmware issue, or an FWA degradation. Zero-touch resolution, zero hallucinations. #LLM THE INTELLIGENCE ENGINE Don’t feed your AI with raw logs. Feed it the pre-analyzed truth. Telecom networks generate millions of fragmented data points every second. Dumping raw OSS/BSS logs directly into an LLM causes massive latency, cloud costs, and hallucinations. Subtonomy’s Data Platform & Support Engine sits in between, ingesting the chaos and serving your AI a clean, deterministic Service Status in milliseconds. Explore the Data Platform Deterministic accuracy Your AI doesn't need to guess or correlate. Our APIs deliver a definitive, factual root cause for every specific customer, whether it's an active mast outage, a degraded FWA cell, or an outdated router firmware. Millisecond latency Conversational AI requires real-time speed. Our engine correlates complex network data in the background, ensuring your chatbots and voicebots can retrieve the exact technical context instantly, without awkward pauses. Customer-level context We don't just provide generic network status. We fuse network telemetry with device and subscription data to give your AI a 360-degree technical view of the exact customer it’s talking to. THE AI TELECOM SOLUTION-AGNOSTIC INTEGRATION Bring your own AI. We’ll supply the truth. Your AI strategy is unique to your business. That’s why Subtonomy is agnostic by design. Whether you are building autonomous agents using the latest LLM frameworks, upgrading legacy self-service apps, or designing complex machine-to-machine automations, our APIs give you the freedom to choose your path. Regardless of the framework you choose, we deliver the exact same payload: pre-analyzed, deterministic network truth. Give your AI the context it needs to stop guessing and start resolving. Model Context Protocol (MCP) Future-proof your Agentic AI. Empower advanced LLMs to dynamically fetch real-time telecom context. Give your autonomous agents the tools they need to diagnose network faults securely and instantly. Agent-to-Agent (A2A) Orchestrate multi-agent workflows. Enable customer-facing support bots to query a dedicated network agent powered by Subtonomy service status APIs. Let your AI agents collaborate, verify facts, and resolve issues silently behind the scenes. Conversational AI & Chatbots Turn legacy bots into experts. Plug our APIs directly into your existing conversational platforms. Transform generic chatbots and IVRs into network-aware experts that confidently resolve FWA, mobile, and data issues. Self-Service Channels Zero-touch resolution. Feed proactive service status and guided troubleshooting directly into apps, IVRs, and web portals. Solve the problem before the customer even types. Explore our APIs -> BEHIND THE CHAT Watch the APIs in action See how an LLM dynamically calls real-time network status from the Subtonomy APIs to diagnose a technical issue instantly, ensuring complete accuracy without hallucinations. FROM COST CENTER TO EXPERIENCE DIFFERENTIATOR Measurable results for Telecom Operators Maximized AI containment & FCR By giving your AI the right answers, more issues are resolved autonomously without ever reaching a human agent. Lower Customer Effort Score (CES) Faster, clearer resolutions with fewer repeat contacts. Reduced AHT and operational costs Automated diagnostics and pre-processed insigts accelerate resolutions. Scalable support for 5G and IoT Handle growing complexity without linear growth in headcount. MIKAELA KOSKIJEV Business Developer Telenor Sweden "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read Customer Story Discover FWA solution 75% tech support cases automated 24/7 resolving tech issues around-the-clock BJØRN TORE GULLORD Head of Service Assurance Telia Norway "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read Customer Story Discover SubSearch 60% cut in escalations 47% reduced average case handling time CUSTOMER TESTIMONIALS SUBTONOMY BLOG Discover AI in Customer Support Frequently Asked Questions: AI & Agentic AI in Telecom Your Questions, Answered. We understand that AI in telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the AI and the Subtonomy platform. What is Agentic AI in telecom and why is it considered a "trap" for many operators? Agentic AI refers to autonomous AI agents that can perform multi-step reasoning and take actions to resolve complex issues without human intervention. The "trap" for telecom operators is attempting to deploy these agents on top of poor-quality or fragmented data. Most AI vendors connect only to CRM systems, leaving the AI "blind" to the actual network state. Without real-time network and device intelligence, even the most advanced AI will hallucinate or fail to resolve technical issues, leading to higher customer frustration and wasted investment. How does Subtonomy prevent AI hallucinations in customer support? AI hallucinations occur when an LLM (Large Language Model) lacks the specific facts needed to answer a query and instead "guesses" an answer. Subtonomy prevents this by providing a "Telecom-ready API" layer that grounds the AI in real-time truth. By feeding the AI verified data about the customer's specific network connection, device configuration, and local outages, the AI provides deterministic, fact-based answers instead of generic or incorrect assumptions. What is the difference between a standard chatbot and a "network-aware" AI? A standard chatbot is typically restricted to knowledge base articles and CRM data, making it useful only for billing or simple policy questions. A "network-aware" AI, powered by Subtonomy, possesses a real-time "technical brain." It understands the current status of the network, detects if a specific cell tower is down, and identifies if a customer’s router has incorrect settings. This enables the AI to move beyond simple conversation to actually diagnosing and resolving technical issues directly within the chat. Why is data quality more important than the AI model itself for CSPs? As highlighted in our research, the execution gap in telecom AI isn't the choice of LLM (like GPT-4 or Claude), but the underlying data infrastructure. Telecom data is notoriously complex and siloed. To scale autonomous support, operators need a data layer that pre-analyzes and correlates millions of network events into a simple "service status." Without this "clean" data, AI agents cannot make the accurate decisions required for high-stakes telecom support. How does Subtonomy's AI solution impact operational costs and ROI? With $90 billion spent annually by CSPs on customer experience labor, the potential for ROI is massive. Operators who successfully bridge the data gap and implement network-aware AI report an average 8% improvement in customer satisfaction. Subtonomy helps capture this ROI by automating up to 75% of technical support cases, reducing expensive escalations to second-line support and minimizing "truck rolls" (technician visits) through accurate remote diagnostics. Can Subtonomy integrate with our existing AI infrastructure and LLMs? Yes. Subtonomy is data-source and model-agnostic. We act as the "Intelligence Layer" or "Technical Brain" that sits between your complex backend (OSS/BSS) and your frontend engagement tools. Our APIs can be plugged into any existing AI chatbot, IVR, or CSR Copilot, instantly upgrading them with real-time network intelligence without requiring you to replace your current AI stack. Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Meet Subtonomy at MWC 2026 and explore AI-powered customer support and future-proof legal data retention. Book a meeting or demo with our expert team on-site. Meet Subtonomy at MWC 2026 See how future-proof data retention and telecom-ready AI can transform your operations. We’re heading to MWC Barcelona 2026, and this year we’re putting the spotlight on two areas shaping the future of telecom operations; AI in Customer Support and Legal Data Retention. Meet our expert team on-site for hands-on demos, technical deep dives and 1:1 sessions in our private meeting room. Book a Meeting at MWC Fuel Your AI With Smart, Telecom-Ready Data Supercharge your customer support AI with accurate, real-time telecom intelligence. Most AI chatbots still struggle with technical issues — not because the AI is weak, but because the input data is. Subtonomy changes that. With Subtonomy’s telecom-ready data APIs, your AI can: Understand real network conditions in real time Solve complex technical issues, not only simple FAQ Improve CSAT and FCR instantly Reduce escalations and operational costs Deliver human-like support powered by verified telecom data Experience the AI Demo Legal Data Retention for New EU Requirements Stay compliant with a secure, operator-controlled retention solution. Regulatory expectations are increasing across Europe. Subtonomy REX gives telecom operators a reliable and efficient way to manage legal data retention and lawful requests — without adding operational complexity. With REX, you can: Meet national and EU data retention regulations Handle lawful requests with accuracy and full traceability Expedite quick data freeze Provide validated data to authorities quickly and securely Reduce manual steps and operational risk Maintain strict access control and compliance Experience REX Why Meet Subtonomy at MWC? Meeting us on-site gives you direct access to: New AI data capabilities purpose-built for telecom A future-proof approach to data retention and compliance Insights from operators across Europe A private room for in-depth discussions Dedicated experts ready to explore your use cases Location: MWC Barcelona – Fira Gran Via Subtonomy Private Meeting Room (Hall 2, Meeting Room 2A61MR Dates: 2-5 March 2026 Availability: Book a meeting, schedule a demo or request a technical deep dive. Slots are limited. Ready to meet us at MWC? Secure your session and discover how Subtonomy is rethinking telecom support and legal data retention.

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). Home / About / ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Home / About / Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Welcom to the Subtonomy customer user group meeting 2026 - information, agenda and dates. Subtonomy User Meeting 2026 It’s finally time for our next User Meeting, and I’d love to see you there. We’ll be gathering here in Stockholm on September 10 – 11, 2026. Program Sep 10 Venue: Scandic Continental Vasagatan 22, Stockholm 09.30-10.00 Coffee, FIKA - Continental Lounge 10.00-12.30 Conference - Continental 12.30-13.30 Lunch - Continental Restaurant 13.30-14.30 Conference - Continental 17.30- Dinner at city restaurant Program Sep 11 Venue: Scandic Continental Vasagatan 22, Stockholm 08.30-09.00 God morning coffee - Continental Lounge 9.00-12.00 Conference - Continental 12.30-13.30 Lunch - Continental Restaurant 13.30-16.00 Conference - Continental Location & Accomodation We will be located in the heart of Stockholm at Scandic Continental – right across the street from the Central Station. Address: Vasagatan 22, Stockholm Metro: T-Centralen (all metro lines, trains, and airport transportation) Learn more Register for the Subtonomy User Meeting 2026 Join us in person to get the latest on AI-driven customer support and how to stay ahead of evolving European data retention requirements. Plus, connect with peers and enjoy a festive dinner in the city.

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Crowds application enables real-time monitor of mobile network at events or at a specific venue. Meet specific KPI's, setup alarms and automate communication. Home / Products / Crowds - Take control of network performance at events and venues. See exactly how your network performs across events, venues or high-density environments. With a complete 360° view down to cell and handset level, you can monitor performance in real time, analyze historical trends, and act before issues impact your customers. Everything in one place. Nothing left to chance. Book demo Learn more TRUSTED BY Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Built for high-density networks. Designed for operational clarity. From large-scale events to permanent smart venues, Crowds gives you full visibility and control over network behavior in high-traffic environments. Understand how many users your network serves, how traffic evolves, and how service quality is experienced. All through an intuitive interface that makes it easy to set up, monitor, and revisit any event or venue. Structured tracking across time and geography Crowds provides the ability to track network performance across time, events, and locations through a highly structured calendar view. This interface allows teams to manage both historical analysis and upcoming event planning with ease, ensuring total visibility into network behavior at all times. Because the platform defines venues by specific cell configurations and events by selected time periods, users can quickly navigate between different scenarios to retrieve tailored reports. This level of organization ensures that every insight is fully contextualized, empowering teams to deliver a superior customer experience regardless of the location or occasion. End-to-end visibility from live action to post-event analysis Crowds allows you to understand usage, demand, and customer impact at a glance by enabling the search and analysis of any event or venue in seconds. You can track usage across voice, SMS, and data alongside active user counts and traffic volumes to gain a comprehensive view of network activity. The platform provides the flexibility to drill down from broad daily trends to granular hourly KPIs, ensuring you have the exact level of detail needed for every scenario. All insights can be exported instantly for stakeholder reporting, delivering critical real-time visibility during live events while providing the structured data required for thorough post-event analysis. Rapid diagnostics and peak demand prioritization Crowds enables teams to identify issues faster and prioritize their response with precision. By providing a clear breakdown of top-performing and underperforming cells during events, the platform allows for a deep analysis of traffic patterns, busy hours, and data volumes. This visibility helps teams understand exactly when and where demand peaks occur and how the network performs under pressure. Users can easily filter by venue, event, or specific time frames to isolate service quality issues and transition from network-wide visibility to cell-level diagnostics in seconds. Ultimately, these data-backed insights empower teams to make informed decisions that optimize capacity planning and ensure total event readiness. High-definition spatial visibility across all locations Crowds empowers teams to visualize network performance exactly where it occurs through seamless switching between high-resolution map and satellite views. This granular perspective provides NOC and SOC units with an authentic look at network behavior across all locations, making it possible to identify and prioritize geographical problem events or high-traffic venues with speed and precision. By integrating live KPIs and real-time alarms at the site level, the platform ensures that technical teams can take proactive action to maintain service excellence in any environment. Granular insights for deep event intelligence Crowds enables you to analyze subscriber volumes, device distribution, and usage patterns per event with high precision. By tracking how different handset types behave and impact network performance, your teams can fine-tune optimization strategies to significantly improve the overall customer experience. The platform also allows for a detailed analysis of roamers per operator to understand cross-network impact during major events. Users can drill down from any node, site, or cell into advanced analytics, accessing more than 50 KPIs and counters with flexible aggregation ranging from seconds to weeks. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality , 3 Sweden & Denmark SUBTONOMY BLOG Festival woves - When there's rock and roll but no data to share the experience By Subtonomy on Jun 21, 2022 Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. Read more FAQ: Optimizing network performance for large events with Subtonomy Crowds Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Crowds application and the Subtonomy platform. How can mobile operators monitor network performance in real-time at large events? Subtonomy Crowds provides Communication Service Providers (CSPs) with a 360-degree view of network performance at specific locations such as stadiums, festivals, or city centers. By monitoring service quality down to the cell and device level in real-time, operators can ensure a seamless customer experience even during peak traffic periods. What data insights does Subtonomy Crowds provide regarding subscriber behavior? The solution delivers granular insights into data traffic, voice call success rates, and SMS performance within a defined geographical area. Operators can also analyze device distribution (e.g., 5G penetration), categorize domestic vs. roaming users, and compare historical performance across different events to optimize future network capacity and marketing strategies. How does real-time service assurance for crowds improve ROI for CSPs? Subtonomy Crowds boosts ROI by proactively identifying and resolving network bottlenecks before they result in customer complaints. This reduces the load on customer support (lowering OPEX) and increases Customer Satisfaction (CSAT). For marketing teams, this data validates premium network promises, driving higher conversion rates for 5G upgrades and enterprise event packages. Can mobile operators track roaming performance specifically at venues and festivals? Yes. Subtonomy Crowds allows for detailed segmentation of inbound roamers by their home operator. This ensures that visiting customers receive a high-quality experience, which is critical for protecting roaming revenues and maintaining service level agreements (SLAs) with international partner networks. How does Subtonomy Crowds help resolve network congestion and failures during events? The platform features automated alerting for key performance indicators (KPIs), such as Data Fail Rates. If performance drops below a set threshold, the Network Operations Center (NOC) is notified instantly. This allows for rapid troubleshooting and significantly reduces Average Handling Time (AHT) for event-related support issues. Is Subtonomy Crowds compatible with existing OSS/BSS and network infrastructure? Subtonomy Crowds is designed to be data-source agnostic and integrates seamlessly with existing OSS/BSS environments via robust APIs. This allows operators to leverage their existing network data without the need for costly infrastructure overhauls, ensuring a fast time-to-market. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

The Telecom Customer Support market study 2022 maps trends, challenges and future investments in technical customer support. The state of Mobile & Broadband customer support 2022 This survey was conducted by Subtonomy and our research partner NextResearch & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of telcos’ customer support offerings. In this report we use the term ‘telcos’ to refer to both fixed and mobile providers of telephony and broadband services. The results are based on answers from Swedish end-users in April 2022, as well as findings from previous research. Let’s take a look!

Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Home / Insights / Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center.

Discover trends, challenges and future investments in technical customer support in this market study from 2021. Home / Insights / The state of Telecom Technical Customer Support 2021 A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication This survey is conducted by Subtonomy and our research partner Next Research & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of the telcos customer support offerings in 2021. In this report we refer telco solely to mobile network operators. The results are based on answers from Swedish end-users in March 2021, as well as findings from previous research. Let’s take a look!