Discover NocMap by Subtonomy. Get a real-time, geographical view of your entire network service performance. Detect anomalies with ML, analyze customer impact, and resolve issues faster. NocMap: Prioritize Network Efforts with Real-Time Customer Impact Staying on top of service performance is crucial to prevent a negative customer impact. Subtonomy's NocMap visualizes your entire service performance on a geographical map in real-time, providing your operations center with the full picture. The key is not just seeing an issue, but understanding its impact. NocMap instantly shows you how many users may be affected by poor service in any area, allowing your operations center to prioritize efforts based on actual customer impact and resolve the most critical issues faster. TRUSTED BY Why NocMap? Your Network Operations Center, empowered. The true measure of your network is your customer's experience. NocMap is built on this principle, offering a groundbreaking, customer-centric view of your service performance. It moves beyond traditional monitoring by visualizing the actual number of users affected by any disruption on a real-time map. This is the game-changing insight: the power to correlate technical alarms with real-world customer impact. Instead of just managing network nodes, you can now prioritize efforts correctly, safeguard customer satisfaction, and build loyalty. Real-time & historical view Visualize service quality metrics on a geographical map to identify issues faster and shorten resolution times. You can analyze this data historically or see performance as it happens, with data presented in real-time 5-minute intervals. ML anomaly detection Automatically calculate and detect anomalies in service performance using Machine Learning. NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels — ensuring precise prioritization for efficient resolution. Customer impact & prioritization NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels. This allows you to see instantly how many users are affected, correlate low-level alarms with customer impact, and ensure precise prioritization for efficient resolution. Instant, color-coded alarms Get instant, color-coded alarms at the cluster, node, and site levels. Machine Learning sets the alarm thresholds. Deep-dive drilldown Zoom from high-level subscriber clusters down to individual sites and cells. 3rd-party integration Alarms can be sent to 3rd-party systems or individuals to cover specific issues. Experience the power of real-time network insights with NocMap In the realm of telecom service assurance, NocMap introduces a groundbreaking approach - analyzing network performance through the lens of customer impact. This isn't just about monitoring network nodes or data traffic; it's about understanding the real-world experiences of each customer. Unlike traditional systems, NocMap provides a unique perspective that reveals the actual number of customers affected by service disruptions. This insight is a game-changer in the industry. With this innovative approach, NocMap ensures that you're not just managing a network; you're safeguarding customer satisfaction and loyalty. Our technology dissects network performance from a customer-centric viewpoint, offering unparalleled insights into how service disruptions truly affect your user base. This enables proactive management and resolution of issues before they escalate into significant customer concerns. See your network and its customer impact Start with a high-level, real-time map of your entire network. Instantly see subscriber clusters, color-coded by performance, and understand the scale of any issue by seeing how many customers are affected in each area. Filter by technology (2G, 3G, 4G, 5G, WiFi) or services (Subscribers, Voice, Data, CSFB, Mobility) to understand the full picture. Drill down and find the source Don't just see a problem; find its source. From the main map, zoom in to see performance per cluster or individual site. Click any element to open a detailed information window with granular KPIs for voice and data . This allows you to quickly isolate the cause of a customer-affecting issue and drill down to the Subtonomy Graphs application for deeper technical analysis. Monitor node dashboards for technical triage Get a technical overview of your core infrastructure in the node dashboard. Instantly see how all your nodes (BSCs, RNCs, and TACs) are performing in real-time. A color-coded table indicates precisely which service is affected, helping your NOC team connect a high-level customer impact with the specific technical-level alarm. Conduct deep analysis with Graphs For the deepest technical analysis and fastest resolution, drill down from any node, site, or cell into the Graphs application. Analyze over 50 general KPIs and counters with aggregations from 10 seconds up to weekly. This allows you to drill down to individual events and perform deep analysis on release causes, VoLTE, or APN statistics. FWA: Visualize fixed routers in NocMap NocMap offers a complete visualization of network routers and their data, all mapped for ease of access. Users can tailor their view to focus on critical alerts by filtering for alarming routers. Additionally, customizable graphs allow for frequency-specific filtering, providing insights into data volumes and signal strengths. Proven results from leading European Telecom Operators We are very happy with the outcome of this HLR migration which did take lots of preparation. Using NocMap for monitoring during the migration was of great help for us. For a critical project like this, you cannot afford to wait several minutes to see if something goes wrong and NocMap let us see all graphs in real-time and had something happened we would have been able to just click in the graph to immediately get directed to the source of the issue. MAGNUS JOHANSSON Radio Planning @ Telenor Sweden Telenor Sweden modernized its HLR network using Subtonomy's NocMap for essential real-time monitoring. This safeguarded the customer experience during the seamless migration of 6 million SIMs and the consolidation of one HLR in just 14 hours. Read the full story CUSTOMER CASE Seamless network modernization with Telenor Sweden Frequently Asked Questions about NocMap Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the NocMap and the Subtonomy platform. What is Subtonomy NocMap? NocMap is a powerful application running on the Subtonomy Platform, which collects, pre-processes, and analyzes network data. NocMap visualizes this data as a geographical map in real-time. Unlike traditional systems that focus only on network elements, NocMap focuses on customer impact, showing you exactly how many users are affected by any service issue. How is NocMap different from a traditional NOC system? A traditional NOC system typically provides network-centric alarms (e.g., "Node is down"). NocMap provides a customer-centric view . It translates low-level alarms and performance data into real-world customer impact , so you can instantly see that "5,000 users in this area are experiencing poor service" and prioritize accordingly. How does NocMap work with other Subtonomy products like SubSearch? When you use both NocMap and SubSearch, you break down internal communication silos. Technical insights from NocMap (like a known outage) can be shared, providing detailed, real-time information to your support teams in SubSearch and even powering automated self-service channels. This ensures everyone is instantly working from the same data. Can I drill down from customer impact to root cause? Yes. This is a core workflow. You can start at the high-level customer-impact view on the map, then zoom from subscriber clusters down to individual sites and cells. From there, you can drill down directly into the Subtonomy Graphs application for a deep technical analysis to find the root cause. What kind of data can I see in NocMap? You can see real-time (e.g., 5-minute) and historical service quality metrics. The dashboard allows you to filter by technology (including 2G, 3G, 4G, 5G, and WiFi) and by services (including Subscribers, Voice, Data, and Mobility) . Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Supercharge telecom support with SubSearch. Our agent assist gives CSRs, CSMs & CX Managers a 360° view to boost FCR, cut AHT by 47%, and automate 75% of support. SubSearch The Unified Agent Desktop for Your Telecom Data Platform Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips , enabling them to deliver first-class care , reduce call times, and proactively solve issues. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. How it works: From siloed data to empowered teams STEP 1 INGEST AND INTEGRATE ALL YOUR DATA The core Subtonomy Platform connects to all your sources. Plug into your existing tech stack, network probes, OSS/BSS, CRM, billing, and more, with our integration-ready APIs. We ingest and enrich terabytes of data in real-time STEP 2 ANALYZE AND CORRELATE IN REAL-TIME The Subtonomy platform's powerful ML engine contextualizes this data 24/7. It correlates network events with individual customer experiences, identifies root causes, and generates network-aware diagnostics and actionable insights for any customer, service, or network cell. STEP 3 POWER DIGITAL SELF-SERVICE VIA API The platform's insights are delivered via API to your digital channels. Deflect routine tickets by powering your chatbots, customer apps, and IVR with real, network-aware answers to automate 75% of routine technical support. STEP 4 EMPOWER 1ST LINE ' SUPPORT HEROES ' VIA SUBSEARCH SubSearch delivers this same unified intelligence to your first-line agents. This is true agent assist: we guide agents with real-time context and diagnostics, empowering them with one-click troubleshooting to boost FCR and become 'customer heroes'. STEP 5 EQUIP 2ND LINE AND EXPERTS WITH DEEP DIAGNOSTICS SubSearch provides the deep diagnostics your 2nd line support and technical experts need. They use the same platform and interface to access rich historical data, pre-analyzed map views, and advanced analytics to solve the most complex issues without escalation and cut AHT. Tailored benefits for your entire service team For Customer Service Managers: Build a team of Support Heroes Turn your call center into a hub of excellence. The platform's unified data, delivered through SubSearch, gives your agents the confidence and the answers to solve issues on the first call. This slashes AHT by 47%, reduces escalations by 60%, and dramatically cuts new agent training time. For Product Managers: All service insights at your fingertips SubSearch is your first window into rich, real-world data. See what network issues are really driving calls. Use the pre-analyzed map views and customer history within SubSearch to spot performance trends and inform your network and product strategy. For CX Managers: Drive digital transformation & customer loyalty Drive true digitalization and CX. The SubSearch solution, including its self-service APIs, provides the unified insight to automate 75% of routine support, dramatically decreasing service costs . This enables personalized, omni-channel support 24/7 by powering your digital channels with the same trusted data your agents use. This seamless experience improves customer loyalty , stops churn, and reveals service insights to enable new revenue streams. The complete toolkit for First-Class Support Deliver an exceptional experience across all your support channels. The Subtonomy platform unifies your data, and our applications deliver it where you need it most. Combine SubSearch for your agents with our Self-Service APIs for your digital channels to create a seamless, intelligent support ecosystem One-click troubleshooting Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. Seamless support in a second (real-time & historical data) No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time. Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue. Pre-analyzed map search & Google Maps integration SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view. The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance. Proven results from leading European Telecom Operators 75% AUTOMATED TECH SUPPORT 60% REDUCED ESCALATIONS 47% DECREASED CASE AHT 20% REDUCED CALLS TO CONTACT CENTER We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge The Complete Subtonomy Support Application Suite Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more Support enterprise customers CorpDash empowers your team to pinpoint underperforming enterprises and resolve issues before they disrupt relationships. With advanced 5G control, automated SLA reporting, and real-time insights, you’ll be able to enhance service quality, unlock cross-sell opportunities, and proactively manage networks - all from one seamless platform. Discover more Frequently Asked Questions about SubSearch Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the SubSearch and the Subtonomy platform. What is Subtonomy SubSearch? SubSearch is a unified agent desktop application that runs on the Subtonomy Platform. It gives telecom support agents a 360° view of customer and network data to solve issues faster and provide first-class care. Do I need the Subtonomy Platform to use SubSearch? Yes. The Subtonomy Platform is the essential foundation for the SubSearch application. The platform connects to all your data sources and provides the real-time and historical analysis, while SubSearch is the application that delivers those powerful insights to your teams. How does SubSearch empower support agents? SubSearch empowers agents by providing them all the data (network, device, service, billing) in one place and at single customer level. The platform's analysis provides clear root causes and next-best actions, eliminating guesswork and turning agents into "support heroes" who can solve problems on the first call. How long does it take to launch SubSearch and the Subtonomy Platform? A typical project to launch the Subtonomy Platform and SubSearch takes 3-6 months, largely depending on the number of data sources that are part of the project. Once the platform is up and running, adding new applications on top of it is done in just a couple of days or weeks. You can read how Telia Finland describes their implementation project here. What is the pricing structure for SubSearch? SubSearch is offered as a SaaS license. Our pricing is primarily based on the number of IMSIs (subscribers) on your platform, and we include a generous number of licenses for your support agents. We want as many people as possible within your organization, from customer service agents to product and CX teams, to learn from the insights. This model ensures the application and platform remain an "evergreen" source of value for your entire business. SubSearch in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch application to empower their teams, reduce costs, and deliver first-class care. From Telia Finland's rapid implementation to Telia Estonia's 60% reduction in escalations and Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Subtonomy Roamers Roaming analytics that drive revenue, loyalty, and efficiency Book demo Learn more TRUSTED BY DISCOVER MORE DISCOVER MORE Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. As international travel rebounds and 5G adoption accelerates, global roaming revenues are projected to exceed $20 billion in 2025, up 19% over pre-pandemic levels. But as roaming becomes more competitive, telecom operators need to stand out. Differentiation hinges on delivering exceptional customer experiences, proactive care, and complete visibility into roaming behaviors. With Subtonomy Roamers, you can transform every roaming session into a revenue opportunity, while building loyalty that keeps customers coming back. Key benefits of Subtonomy Roamers PROTECT AND GROW HIGH-MARGIN REVENUE Detect silent roamers, inbound visitors, and outbound travelers in real time Optimize bundle activations and steer traffic to preferred networks Capture your share of a $20B+ market without extra infrastructure costs BOOST EFFICIENCY AND REDUCE COSTS Cut complaint calls by up to 80% thanks to clear, proactive communication Resolve issues 90% faster with advanced root cause analysis tools Free up your teams to focus on high-value tasks instead of manual investigations DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES Proactively notify customers about usage and spend to prevent bill shock Empower customers with self-service control, using our Roaming API, they can instantly switch roaming providers if quality drops Improve satisfaction and retention with transparent, effortless roaming journeys SEE EVERYTHING IN ONE PLATFORM Monitor inbound, outbound, and silent roaming in a single dashboard Track usage, performance, and revenue trends across networks and partners Prioritize the right actions with a clear view of how many customers are affected Your Command Center for Roaming Analytics Explore how Subtonomy Roamers visualizes, analyzes, and operationalizes roaming data, so your teams always stay one step ahead. Everything you need, all in one intuitive interface. Dynamic Roaming overview dashboard Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed. Roaming Traffic Alarm Map Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Comprehensive Alarm Table A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI. Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Don't take our word for it. Take theirs. "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @Telia Norway Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy Devices provides telecom operators with a customer-centric service performance analysis per device in real-time for an unmatched telecom service assurance. Stop Guessing. See Exactly How Devices Perform on Your Network. Are your most popular devices delivering an exceptional customer experience, or are they the hidden source of your service complaints? Subtonomy Devices provides your NOC with instant, actionable intelligence on how every vendor, model, and software version impacts your network performance. Move from reactive troubleshooting to proactive problem resolution. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Turn Device challenges into operational wins The black box: is it the Network or the Device? As a Head of NOC, your team is under constant pressure to maintain service quality. Network KPIs might look green, but customers are still reporting issues. Is it a faulty software update from a vendor? A specific handset model failing to connect? Or a genuine network fault? Without clear, real-time device data, troubleshooting is slow, support costs rise, and your network is often blamed for device-specific faults. Your single source of truth for Device performance Subtonomy Devices turns that black box into an open book. We provide instant access to performance data for every device in your network , allowing you to see exactly how they perform and what usage patterns emerge. Empower your operations team to identify and resolve issues with specific vendors, models, or software versions. This isn't just data; it's the insight you need for easier problem resolution and proactive quality of service improvements. Key capabilities for your Network Operations Empower your NOC to move from reactive to proactive. Our Device Application transforms network challenges into clear, actionable insights, pinpointing critical improvement areas in seconds. Gain an immediate, in-depth look at performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and your overall network service performance. This solution helps your team instantly identify the network's worst-performing devices, aggregate comprehensive data for faster, more precise issue resolution, and track performance after major OS upgrades. Streamline your operational efforts and ensure an exceptional service experience for every customer, regardless of their device. Identify & isolate issues instantly Give your NOC a clear, instant view of device-related problems to ensure your top models are running smoothly and providing an excellent customer service experience. You can immediately drill down into performance and usage pattern KPIs to pinpoint "bad actors," whether it's a specific vendor, model, or software version. Instantly identify your worst-performing devices using dashboards that track Voice Fail Rate, SMS Fail Rate, and Data Fail Rate by brand or model. The solution allows you to categorize phones and data devices, analyzing performance across all technologies from 2G to 5G. This provides detailed insights into service-specific dashboards for VoLTE, voice users per tech, and data volume per tech. Benchmark & compare everything Context is key to understanding performance, which is why our solution allows you to compare and benchmark everything. The Device Information panel lets you select a specific model, like an iPhone 17 Pro, and directly benchmark it against a competitor, like a Samsung Galaxy S24 Ultra. See detailed, side-by-side KPI comparisons for voice, data, and SMS performance across all network technologies. Most importantly, you can pinpoint potential issues after upgrades by tracking KPI progression for specific software versions (SV) over time. This allows you to see if a new OS release is causing a rise in Call drop rate or PS fail rates, catching performance regressions before they impact your entire subscriber base. Understand real-world usage & distribution Go beyond your own network borders to understand the complete device landscape. The unique Popularity Map allows you to see the geographic distribution of different phone vendors and specific models, such as the iPhone 13 or iPhone 17 Pro. This data is indicated with both figures and colors per municipality, showing you where your most popular devices are concentrated. This provides invaluable insight on device usage that can be shared with your network, device, and product departments, serving as crucial planning input for marketing and network rollouts. Integrate & act on data Get the right data to the right teams, right when they need it. The application provides detailed tables for Most used devices, KPIs per model/SV, and 5G (NSA) data volume per model, giving your teams the granular data they need for deep analysis. You can analyze trends over 7, 14, 28, or 56 days, ensuring you have both a real-time pulse and a long-term view of device performance to support your operational and planning decisions. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever-changing environment.” KAJ AHLKVIST Network Quality @ Three Sweden & Denmark Frequently Asked Questions about Devices Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Devices application and the Subtonomy platform. What is Subtonomy Devices? Subtonomy Devices is an analytics application, running on the Subtonomy Platform, that gives your Network Operations Center (NOC) instant access to performance data for every device on your network. It's designed to help you understand exactly how different vendors, models, and software versions perform and affect your service quality, allowing you to move from reactive troubleshooting to proactive problem resolution. How can Devices application help my NOC reduce troubleshooting time? It ends the "network vs. device" guessing game. When a customer reports an issue, your team can instantly see if the problem is isolated to a specific handset model or software version. This allows you to pinpoint the root cause in seconds, rather than hours, drastically reducing mean time to resolution (MTTR) and support costs. How do I know if my most popular devices are giving customers an excellent experience? The Devices application allows you to identify your most used devices and see their specific performance KPIs. You can then use the benchmarking feature to compare their performance (e.g., call setup success, data speeds, VoLTE quality) against the network average or other models. This tells you if your most popular devices are secretly your biggest source of service complaints. Can I track performance regressions after a major OS update? Yes. The application lets you see software version volume and KPI progression over time. This is crucial for spotting if a new OS or software version from any vendor is causing new issues, such as increased call drops or CS Fallback failures, allowing you to quantify the impact and engage the vendor with proof. Does the platform support 5G and VoLTE? Absolutely. The Devices application fully supports and categorizes devices across 2G, 3G, 4G, and 5G networks. It includes detailed dashboards and KPIs specifically for modern services like VoLTE (LTE) and can track their performance by handset. How can I share this Device data with other teams? The data is available directly in the web application, but it can also be exported via Microsoft Excel for reporting or integrated with your other systems via a Northbound export. We also provide an IMSI export of customers affected by a specific issue, allowing your proactive care teams to act quickly. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Revolutionize your 5G FWA tech support BEYOND SUPPORT EXPECTATIONS Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite , designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Leveraging the efficiency and scalability of 5G FWA technology. Our advanced solutions proactively manage cell congestion and optimize connectivity for peak performance. Telenor Sweden's success with Subtonomy Telenor Sweden's Mobile Product Manager, Lisa Lundbäck, shares an inside look at enhancing customer experience with SubSearch from Subtonomy. Find out how Telenor's commitment to excellent support and Subtonomy's innovative tools reduce wait times and improve self-service. The tech support behind your 5G FWA success Deliver superior 5G FWA service Assure customers with reliable broadband backed by Subtonomy's expert support solution. Validate cell allocation Validate if the outdoor unit is connected to the allocated 5G FWA cell or if adjustments is needed. Conquer network congestion Pre-evaluate mobile network capacity to avoid congestion and ensure optimal service capacity and preserve your brand's reputation. Streamline 24/7 support Unlock world-class support with our consolidated and seamless 5G FWA solution across all channels. Avoid congested cells Avoid congested cells Avoid congested cells Avoid congested cells While 5G FWA offers blazing speeds, occasional cell congestion can still be a hiccup. Our solution empowers your support agents to swiftly confirm your customers' outdoor unit connections to the allocated network cell. If there's a hitch, our agent dashboard lights up with expert recommendations. The support agents can spot service anomalies caused by cell congestion and recommend outdoor unit updates or relocation adjustments for the lightning-fast internet they signed up for. Level up your FWA support agent experience Level up your FWA support agent experience Level up your FWA support agent experience Level up your FWA support agent experience With increased customer expectations for 24/7 connectivity and availability, the role of customer service agents is more important – and more complex – than ever. The support agent desktop streamlines the workflow by consolidate all necessary tools in one interface for speedy and efficient troubleshooting and customer guidance as well as streamlining the agent workflow. Empower 24/7 Self-Service Empower 24/7 Self-Service Empower 24/7 Self-Service Empower 24/7 Self-Service Empower both engineers and customers in self-service channels, guiding the installation of outdoor and indoor units, advising on reboots, and clarifying whether issues stem from hardware or the network. With an accurate 360˚ customer-centric service view, you can instantly alert only customers affected by a service anomaly to provide a personalized customer support experience, and real-time updates. And with personalized tech support in your customers' pocket, you’ll always be open to serve. One connected agent desktop Empower your agents by giving them a connected desktop and provide them with all needed customer-centric service data in ONE single tool. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Read more about FWA in our recent blog posts

World-class solutions from Subtonomy to address Telecom Technical Customer Support, AI chatbots, Automations, 5G service assurance and API integrations. Changing the Way the Telecoms Does Customer Support Today with AI and Automation Learn More Elevate every interaction, Eliminate frustration Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution. Watch how it works Watch how it works Watch how it works Watch how it works Why our Telecom Technical Customer Support stands out Tailored for Telecoms Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face. Intuitive and Powerful With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues. Fast, Informed Responses Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately. SubSearch – Your customers deserve speed and precision Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever. Explore SubSearch Self-Service – Empower customers to solve issues effortlessly Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best. Explore self-service AI Chatbots – Human-like conversations Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore AI Chatbots THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Real-world results from telecom leaders "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read the full story MIKAELA KOSKIJEV Business Developer, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read the full story BJØRN TORE GULLORD Head of Service Assurance Telia Norway "The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves." Play Telenor interview LISA LUNDBÄCK Product Manager Mobile Telenor Sweden Discover more

Automatically monitor and manage telecom interconnection links with a customer-centric service performance analysis from Subtonomy DISCOVER MORE DISCOVER MORE Interconnect Interconnect Interconnect Interconnect Monitor Interconnection Links Automatically monitor and manage your interconnection links with our cutting-edge application. Easily troubleshoot problematic destinations, plan new routes, manage SLAs, and correlate user issues with interconnect alarms. Our application provides intelligent alerts that seamlessly integrate with the SubSearch application for comprehensive oversight. TRUSTED BY Carrier Table: Interconnection KPIs Track KPIs for each Point Code pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Follow-up on SLAs. Filters: Country, Carrier, ISUP, SIP and SMS. Country Table: Interconnection KPIs Monitor KPIs for each country pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Filters: Country, Carrier, ISUP, SIP, SMS. Failed Table: Interconnection Failures Analyze failure distribution with the ability to drill down to individual failure causes for in-depth analysis. Filters: ISUP, MAP, SIP. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy is the world-leading product provider for telecom customer support - offering a wide range from agent desktop, technical self-service and APIs. Subtonomy products Subtonomy offers a comprehensive product portfolio tailored to meet the critical needs of the telecom industry. Products for Telecom Customer Support SubSearch - Consolidated agent desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Read more Automation & Self service APIs Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. Read more CorpDash - Support your Enterprise Customers Proactively support your Enterprise Customers and ensure 5G quality with precision control. Automate SLA reporting, and proactively manage handovers and network slices – All in ONE dynamic solution. Read more BrandDash - analyze and benchmark MVNOs, brands & IoTs Benchmark and analyze slices of your network with ease. Get full picture of brand performance and detect misusage outside of contract and see number of devices and users. Read more Products for Telecom Service Assurance NocMap - Customer-centric performance in real-time Analyze network performance through the lens of customer impact and understand the real-world experiences of each customer. Read more Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Read more Crowds - Monitor your Smart Places With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. Read more SubCell - customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. Read more Interconnect - filter traffic by carrier or country Automatically analyze problematic destinations, plan destinations and do follow-up SLA:s and correlate user related issues with interconnect alarms. Read more Roamers - analyze ALL roaming traffic Significantly improve customer service experience for all roaming traffic and decrease complaint calls by 80% and improve case efficiency by 90%. Read more

Take our test and assess how future-ready your telecom customer support operations are today, and get actions to move to the next tier. How Future-Ready is your Customer Support? In-depth assessment, tailored 30-page analysis and actionable advice. Get your Maturity Score Why take the assessment? In today's fast-evolving telecom landscape, exceptional customer support isn’t just a goal. It’s a competitive advantage. Get a clear maturity score of your support operations This is your opportunity to assess your current state, uncover strengths and gaps, and gain actionable insights to enhance your chat, voice, and contact center operations. Your personalized insights are designed to guide your journey, whether you’re optimizing foundational elements or exploring cutting-edge AI. Let's Get Started What you'll get Your personalized maturity score – a tailored 30-page detailed analysis of where your business stands today. Expert recommendations – clear next steps and strategic recommendations to help you level up your telecom customer support, divided per channel. Key performance indicators (KPIs) – to measure your progress for each channel recommendation. How does it work? The test opens in a new window and will take 10-12 minutes to complete. The questions cover four essential areas - Business maturity, Chat, Voice Calls & IVR , and Contact Center Operations. You'll get a 30-page tailored report that gives you a clear view of your current level of maturity (Late Adopter, Advancing, Innovator, or Pioneer) – and how to get to the next level. Get your Maturity Score

Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Software Developer We are looking for a Senior Software Developer to join our DevOps team. Our DevOps team is responsible for our product development, architecture, software development, and maintenance of the Subtonomy platform and associated products and solutions. Subtonomy is a scale-up company with an agile way of working. Our DevOps team is focused on delivering code to a high standard ensuring we meet the security, performance, and scaling demands that help keep Subtonomy’s and our clients’ data secure. Who you are: You have a Master’s in Computer Science or equivalent area of technical studies (experience that can substitute for a degree) You have excellent problem-solving and troubleshooting skills, and can communicate your ideas clearly. You have a best practice knowledge of IT Operations in an always up, always-available service. You have experience with agile software development using C/C++, Java, Scala, SQL, PHP, Javascript, Spark and, Kafka, and enjoy challenging yourself and your team to improve your ways of working. You are experienced in administering and deploying development in CI / CD tools such as Git, Jira or Jenkins. You are an excellent communicator in spoken and written English with a keen sense of customer service. You are a team player who cares about the success of the project and your team. You have operational responsibility for the services owned by your team, which may include participating in an on-call rotation. You are an EU citizen working from Sweden (due to security clearance). We offer: Competitive salary and pension package. Flexibility to choose your work tools, such as computer and mobile phone. Work from our modern office in Stockholm Slussen, or the comfort of your own home or a mix. We value work-life balance. A fun workplace with activities both at the office and outside of work. Kind and helpful colleagues. About Subtonomy Since 2012, Subtonomy has been a product company specialized within the telecom industry providing our tailored solutions to mobile network operators. If you are curious to find out more what exciting things we have done in the past together with some of our clients you can take a look here: subtonomy.com/cases We would love to hear from you and learn more about your qualifications and interests. Please send your CV to info@subtonomy.com to apply for this exciting opportunity. If you have any questions, please feel free to reach out to our CTO, Magnus Zimmerman, at magnus.zimmerman@subtonomy.com . We look forward to your application! Stockholm / Hybrid / Remote Senior Software Developer Read More Open positions Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Power your AI chatbots, IVRs, and apps with our Technical Self-Service API to automate real-time troubleshooting and deliver 24/7 expert support. Intelligent Technical Self-Service & Automation API Transform Frustrating Chatbots into 24/7 Expert Solvers. Elevate your customer support by connecting your AI chatbots, IVRs, and apps to our 360° data-driven platform. Go beyond simple Q&A and deliver accurate, real-time technical support, troubleshooting, and proactive alerts across all your self-service channels. OUR CLIENTS We believe every client is a valuable long-term partner. Stop frustrating your Customers with unintelligent Self-Service Chatbots are now the most popular self-service channel, but they are seldom intelligent. Most AI chatbots lack access to real-time network and customer data, leading to failed troubleshooting, endless loops, and intense customer frustration. They can answer "What's my bill?" but fail at "Why is my internet slow?" This is where your support breaks down. To deliver real automation, your channels need real-time data. They need to think like an expert agent. The API That Makes Self-Service Smart Subtonomy's Technical Self-Service API is the solution. It's designed to integrate seamlessly into all your digital support channels, providing the same transparent and accurate information to your customers that your expert agents see on their desktops. Powered by our core SubSearch API, this solution provides the deep technical intelligence to make your existing chatbots and apps smart. By leveraging our 360° data-driven technology, your self-service channels can finally: Execute advanced troubleshooting: Allow customers to diagnose and solve complex technical issues directly in-chat, from device problems to network performance. Deliver hyper-personalized support: Use real-time data to understand the customer's unique service experience and provide answers specific to them, not generic FAQs. Provide real-time Updates: Keep customers in the loop. Proactively inform them about open trouble tickets and network faults, eliminating needless callbacks. Automate with confidence: Automate up to 75% of your technical support interactions with an intelligent, responsive, and cost-efficient operation that is always on point. A comprehensive API Framework built to grow Our Technical Self-Service API is the foundation for your entire digital support strategy. This being the most important one to get started, it is part of our more comprehensive API framework. Once your intelligent chatbot is running with our SubSearch API, you can easily add more capabilities. For example, add our Roaming API to showcase detailed roaming information and troubleshooting in the very same self-service channels. Start with one solution and build a complete, automated support experience. Proven results from leading European Telecom Operators 75% AUTOMATE 75% OF YOUR TECH SUPPORT CASES, LEAVINGS YOUR CSRS FREE TO HANDLE THE MOST COMPLEX CASES. 24/7 DELIVER ROUND-THE-CLOCK, PERSONALIZED AND ACCURATE SUPPORT ACROSS BOTH DIGITAL CHANNELS AND IVR. 300% INCREASE YOUR DIGITAL ENGAGEMENT AND USE THE RESULTING INSIGHT TO PRIORITIZE NETWORK DEVELOPMENT. 20% REDUCE STRESS ON YOUR CONTACT CENTER WITH SELF-SERVICE THAT PROVEN TO REDUCE CALLS TO CUSTOMER SERVICE BY 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden Self-service in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch API for self-service and integrating with their current support stack to empower their teams, reduce costs, and deliver first-class care. From Telenor Sweden's automated self-service in app and IVR to Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.