Explore how SubCell revolutionizes radioplanning for mobile networks, ensuring peak performance and customer satisfaction with its customer-centric approach. DISCOVER MORE DISCOVER MORE SubCell SubCell SubCell SubCell Customer-Centric radio planning redefined TRUSTED BY Empower your telecom network with customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. With SubCell, navigate the future of network planning with confidence. Customer real-time & historical data Embrace customer-centric radioplanning by utilizing real-time or historical user and device data to enhance site and cell planning, avoiding congestion and optimizing network performance. Seamlessly manage the transition during the 2G and 3G sunset, maintaining a focus on customer needs. Customizable reports Generate tailored reports for selected areas, focusing on specific KPIs for targeted customer and device types, ensuring data-driven decisions. Detailed device analytics Enable a customer-centric approach with access to cell-level insights on device types and network usage (2G, 3G, 4G, 5G), driving strategic expansions, informed sunsetting, and improvements tailored to customer requirements. Advanced cell analysis with SubCell Map UI With SubCell’s streamlined web interface searching for cells, customers, and their devices is effortlessly simple, ensuring you're always a step ahead in planning and analysis. Crafting detailed, customizable reports becomes the norm, not the exception, enabling you to closely examine subscriber impact, device trends, and network performance. Our intuitive map UI brings your network to life, offering deep geographical insights with advanced selection tools for a thorough site evaluation at a glance. Whether analyzing a single site or multiple ones, importing cell/site lists, or selecting directly on the map, every subscriber's home address within your chosen area is clearly plotted, allowing for precise impact assessment. In-depth real-time cell analysis Utilize KPI filters to tailor your view, and with a click, delve into comprehensive KPI data or further explore with SubSearch from the IMSI. In the event of an incident, quickly compiling all pertinent customer information for effective analysis or communication with affected subscribers is seamless, with reports ready for review in Excel or back in our intuitive map interface, keeping your operations agile and informed. Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark Festival woves - When there's rock and roll but no data to share the experience SUBTONOMY BLOG Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. By Subtonomy on Jun 21, 2022 Read more Get in touch for a free demo

Proactively manage B2B service quality with CorpDash. Get real-time enterprise analysis, automate SLA reporting, and identify issues before they impact your most valuable customers. CorpDash - Proactive Enterprise Analysis & SLA Management Build Trust. Guarantee Service Quality. Grow Revenue. Stop reacting to B2B complaints. CorpDash gives your enterprise support and sales teams a 360° view of your business customers. Proactively monitor service quality, automate complex SLA reporting, and resolve issues before they disrupt relationships — all from one platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Move from reactive support to proactive partnership CorpDash provides a complete, pre-analyzed overview of every enterprise account. Equip your teams with actionable intelligence to manage performance and drive growth. Pinpoint & prioritize your worst-performing enterprises Stop sifting through data. CorpDash gives your Key Account Managers and support teams instant visibility into enterprise accounts that are underperforming. Get a clear, actionable list of clients experiencing service degradation, enabling you to proactively intervene, manage expectations, and prevent churn before it impacts your bottom line. Quickly identify the scale of the issue, who is affected, and what the core problem is, ensuring your most valuable customers always receive the attention they deserve. Automated SLA zones, alarms & intelligent reporting Go beyond simple network monitoring. CorpDash allows you to define custom SLA zones, whether they're specific geographic areas, private 5G deployments, or key IoT segments. Our system continuously monitors these zones against your pre-defined KPIs, providing real-time alarms for potential breaches and automatically generating comprehensive SLA reports in seconds, not hours. Empower your teams to ensure service guarantees are always met. Geographic service analysis & Network site impact Visualize your enterprise service quality on an interactive map. CorpDash's map view lets you instantly see network performance across different regions, identify specific sites experiencing issues, and understand the real-world impact on your B2B customers. Filter by service type (e.g., 4G, 5G, IoT) to get a granular view of your network's health and proactively address localized service degradations. The impact of proactive B2B Management 90% SPEED UP PREPARATION OF NETWORK PERFORMANCE REPORTS BY 90%. 99% REDUCED UNNECCESSARY MAINTENACE NOTIFICATIONS BY PINPOINTING ONLY AFFECTED CUSTOMERS. W>S REDUCE COMPLEX ENTERPRISE TROUBLESHOOTING FROM WEEKS TO SECONDS. 50% IMPROVED TECH SUPPORT CASE EFFICIENCY. One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden CorpDash in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Frequently Asked Questions about CorpDash Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the CorpDash and the Subtonomy platform. What is the main difference between CorpDash and SubSearch? SubSearch is designed for all customer support (B2C and B2B), focusing on individuals and technical details. CorpDash is a specialized application built specifically for B2B/Enterprise Account Management. It provides a high-level company-wide view of an entire enterprise's service quality, automates SLA reporting, and helps sales teams identify churn risks and upsell opportunities. How does CorpDash automate SLA reporting? Instead of engineers manually pulling data for performance reports, CorpDash automates the process. It continuously monitors real-time KPIs (like 5G/4G availability, throughput, etc.) against the specific contract terms for each enterprise, flagging potential breaches before they happen and generating performance reports in seconds. How does CorpDash help my B2B sales teams? CorpDash gives your sales and Key Account Managers technical credibility. They no longer need to rely on the technical team. They can proactively see which clients are experiencing poor service (churn risk) or which are hitting service limits and could benefit from an upgrade (upsell opportunity). Can I see the impact on a specific employee at a company? Yes. While CorpDash excels at the high-level company overview, it also allows your support agents to drill down to find individual employees or sites affected by poor network performance, enabling fast and precise troubleshooting. Does CorpDash monitor private 5G networks? Yes. CorpDash is designed to monitor and report on all types of enterprise services, including private 4G/5G networks, geographic zones, and specific IoT deployments, ensuring your SLA commitments are met. Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs. The Complete Subtonomy Support Application Suite Unified agent desktop Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips, enabling them to deliver first-class care, reduce call times, and proactively solve issues. Discover more Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more

Active NPS from Subtonomy let you elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. ACTIVE NPS Improve your Customer Satisfaction World-class customer-centric brand? Elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Monitoring customer perception of Network and Service Quality Many service providers struggle with the growing complexity of maintaining long-term customer satisfaction. This requires increased efforts to sustain positive trends. Traditionally, technical delivery and service accounted for 20-30% of NPS scoring* when measuring customer satisfaction, but conventional methods struggle to generate actionable insights to enhance network and service quality, let alone assess subscribers' perceptions. In contrast, Subtonomy's Active NPS revolutionizes the Customer Experience Index (CEI) by monitoring subscribers' real-time experiences, presenting them through user-friendly maps, and offering insights into the impact of various technical KPIs on subscriber satisfaction. This not only aids in comprehending ongoing network experiences but also facilitates the monitoring of the effects of network improvements or issues. *Svenskt Kvalitets Index: Mobiloperatörer 2020. Correlate NPS with service quality With ActiveNPS application is possible to measure the correlation between the actual service delivery and the perceived quality of service. By continuously sending out SMS to pinpointed or randomly selected customers, the perceived service delivery can be measured and followed continuously for a longer period of time, to plan improvements. For example, this can be helpful in identified areas to measure the perceived service delivery before and after a network improvement work in that particular area. With ActiveNPS application you can correlate the subscriber's subjective NPS scoring with objective service quality KPIs, the subscriber's location, coverage and device. identify what technical KPIs that have the most (and the least) effect on the subscribers NPS scoring. Active NPS: Real-time insights into customer satisfaction Unlock the potential of your telecom operations with our NPS analysis tools, offering you a deeper understanding of your customer satisfaction. From weekly NPS scoring to correlations with critical metrics like CS, PS, and paging issues, our platform empowers you to make informed decisions that drive network enhancements and elevate NPS scores. Dive into the details and discover how NPS correlates with service quality, including factors like location, coverage, and device performance. Continiuous NPS scoring reports Weekly overall NPS scoring and collection volume showing detractors (red), neutral (yellow) and promoter (green). NPS scoring visualized on a map NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. NPS service quality correlation NPS correlated with Service Quality (CS, PS and Paging) showing how well NPS scoring follows network service quality such as location, coverage and device. Advanced analytics NPS mapped out and correlated to CS, PS and paging issues to provide means to plan network enhancements and improve the NPS score accordingly. The visualizes map an overview for the entire network and lets the user zoom into to cluster and all the way to a specific cell level and filter on NPS scoring. Weekly Service Quality reporting In the ActiveNPS overview tab a compiled status of service quality KPI scores are presented. Weekly overall NPS scoring and collection volume showing; Detractor in red scoring 0-6, Neutral in yellow scoring 7-8 and Promoter in green scoring 9-10. Insights in the details CS / PS and paging problems are visual in a split view correlated to different NPS scores as well as sites and devices. SUBTONOMY BLOG Active NPS and CEI: The Dynamic Duo for Telecom CX By Subtonomy on Oct 25, 2023 Service providers have started adopting a more active and granular approach, using the customer experience index (CEI) key performance indicator (KPI) to supplement traditional NPS. Read more Get in touch for a free demo

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field.

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. How telcos can create value with multi-faceted automation Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed. With the right data and the right tools, automation can go far beyond network operation to help shore up telco performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities. This white paper is created by Telecoms.com intelligence team 2021 and sponsored by Subtonomy. Let’s take a look!

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience.

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%.

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Telenor Sweden delivers exceptional 5G FWA services backed by telecom technical customer support solutions from Subtonomy. Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy.

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Power your AI chatbots, IVRs, and apps with our Technical Self-Service API to automate real-time troubleshooting and deliver 24/7 expert support. Intelligent Technical Self-Service & Automation API Transform Frustrating Chatbots into 24/7 Expert Solvers. Elevate your customer support by connecting your AI chatbots, IVRs, and apps to our 360° data-driven platform. Go beyond simple Q&A and deliver accurate, real-time technical support, troubleshooting, and proactive alerts across all your self-service channels. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Stop frustrating your Customers with unintelligent Self-Service Chatbots are now the most popular self-service channel, but they are seldom intelligent. Most AI chatbots lack access to real-time network and customer data, leading to failed troubleshooting, endless loops, and intense customer frustration. They can answer "What's my bill?" but fail at "Why is my internet slow?" This is where your support breaks down. To deliver real automation, your channels need real-time data. They need to think like an expert agent. The API That Makes Self-Service Smart Subtonomy's Technical Self-Service API is the solution. It's designed to integrate seamlessly into all your digital support channels, providing the same transparent and accurate information to your customers that your expert agents see on their desktops. Powered by our core SubSearch API, this solution provides the deep technical intelligence to make your existing chatbots and apps smart. By leveraging our 360° data-driven technology, your self-service channels can finally: Execute advanced troubleshooting: Allow customers to diagnose and solve complex technical issues directly in-chat, from device problems to network performance. Deliver hyper-personalized support: Use real-time data to understand the customer's unique service experience and provide answers specific to them, not generic FAQs. Provide real-time Updates: Keep customers in the loop. Proactively inform them about open trouble tickets and network faults, eliminating needless callbacks. Automate with confidence: Automate up to 75% of your technical support interactions with an intelligent, responsive, and cost-efficient operation that is always on point. A comprehensive API Framework built to grow Our Technical Self-Service API is the foundation for your entire digital support strategy. This being the most important one to get started, it is part of our more comprehensive API framework. Once your intelligent chatbot is running with our SubSearch API, you can easily add more capabilities. For example, add our Roaming API to showcase detailed roaming information and troubleshooting in the very same self-service channels. Start with one solution and build a complete, automated support experience. Proven results from leading European Telecom Operators 75% AUTOMATE 75% OF YOUR TECH SUPPORT CASES, LEAVINGS YOUR CSRS FREE TO HANDLE THE MOST COMPLEX CASES. 24/7 DELIVER ROUND-THE-CLOCK, PERSONALIZED AND ACCURATE SUPPORT ACROSS BOTH DIGITAL CHANNELS AND IVR. 300% INCREASE YOUR DIGITAL ENGAGEMENT AND USE THE RESULTING INSIGHT TO PRIORITIZE NETWORK DEVELOPMENT. 20% REDUCE STRESS ON YOUR CONTACT CENTER WITH SELF-SERVICE THAT PROVEN TO REDUCE CALLS TO CUSTOMER SERVICE BY 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden Self-service in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch API for self-service and integrating with their current support stack to empower their teams, reduce costs, and deliver first-class care. From Telenor Sweden's automated self-service in app and IVR to Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Meet Subtonomy at MWC 2026 and explore AI-powered customer support and future-proof legal data retention. Book a meeting or demo with our expert team on-site. Meet Subtonomy at MWC 2026 See how future-proof data retention and telecom-ready AI can transform your operations. We’re heading to MWC Barcelona 2026, and this year we’re putting the spotlight on two areas shaping the future of telecom operations; AI in Customer Support and Legal Data Retention. Meet our expert team on-site for hands-on demos, technical deep dives and 1:1 sessions in our private meeting room. Book a Meeting at MWC Fuel Your AI With Smart, Telecom-Ready Data Supercharge your customer support AI with accurate, real-time telecom intelligence. Most AI chatbots still struggle with technical issues — not because the AI is weak, but because the input data is. Subtonomy changes that. With Subtonomy’s telecom-ready data APIs, your AI can: Understand real network conditions in real time Solve complex technical issues, not only simple FAQ Improve CSAT and FCR instantly Reduce escalations and operational costs Deliver human-like support powered by verified telecom data Experience the AI Demo Legal Data Retention for New EU Requirements Stay compliant with a secure, operator-controlled retention solution. Regulatory expectations are increasing across Europe. Subtonomy REX gives telecom operators a reliable and efficient way to manage legal data retention and lawful requests — without adding operational complexity. With REX, you can: Meet national and EU data retention regulations Handle lawful requests with accuracy and full traceability Expedite quick data freeze Provide validated data to authorities quickly and securely Reduce manual steps and operational risk Maintain strict access control and compliance Experience REX Why Meet Subtonomy at MWC? Meeting us on-site gives you direct access to: New AI data capabilities purpose-built for telecom A future-proof approach to data retention and compliance Insights from operators across Europe A private room for in-depth discussions Dedicated experts ready to explore your use cases Location: MWC Barcelona – Fira Gran Via Subtonomy Private Meeting Room (Hall 2, Meeting Room 2A61MR Dates: 2-5 March 2026 Availability: Book a meeting, schedule a demo or request a technical deep dive. Slots are limited. Ready to meet us at MWC? Secure your session and discover how Subtonomy is rethinking telecom support and legal data retention.