The state of Telecom Technical Customer Support 2021
A vast majority prefers proactive and transparent communication
This survey is conducted by Subtonomy and our research partner Next Research & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of the telcos customer support offerings in 2021. In this report we refer telco solely to mobile network operators.
The results are based on answers from Swedish end-users in March 2021, as well as findings from previous research.
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