Subtonomy solutions

SOLUTIONS

that builds trust & loyalty among your customers 

In an ever changing world where  real-time customer interaction and feedback loops  are key. Our solutions for Customer Support, Enterprise and Operations will help you impress your subscribers and proactively identify potential problems before they escalate. And when challenges are communicated, customers will appreciate your transparency and this, too, will build trust. 

Customer Support - an omnichannel service experience

-20% decreased calls
+300% app engagement
Automate
75% of your tech support

Customer demands the service experience to reflect their individual needs in every aspect of the customer support journey - as it happens. 

We let you provide a seamless, unified and contextual omnichannel service experience across a wide range of platforms for your subscribers. Let them chose the channel to have their questions and queries resolved. 

 
Image by Windows

Technical Self-Service just got an upgrade.

In today’s telecom market where competition is fierce and offerings may be similar, the way you manage your technical customer support can be a key differentiator. 

 

By providing an automated, instant and personalized tech support 24/7 in real time and preferred digital channel - app, web, smart assistant, chatbot or IVR - 

you will increase your customer engagement and satisfaction. 

 

At the same time you will providing your agents better tools to trouble shoot more complex issues. 

Image by freestocks

How it works

Enterprise & Brand

-90% outage notification
sent
90x faster report exports
Stronger relations

Enterprise customers can secure a large number of subscribers, high ARPU and willingness to pay for additional services, but they can also be demanding often putting high requirements on service performance.

 

Our platform will supply you with KPIs and Insights about your enterprise customers and brands. You can also share the information with your customers and get alarms. In addition you can up-sell service levels with SLA reports, automate processes and enable a more transparent customer relation.

 
_edited.jpg

Real-time performance  overview

View service KPI:s for all your different enterprise, brands and VIP customers in real-time. You can share data and automated performance reports with your account teams and directly with your end-customers.

SLA Zones with specific KPI:s

By defining geographical SLA Zones, you can monitor KPI:s only including the traffic for a specific enterprise and divided into the different SLA zones. This way you can offer your enterprise customers individual SLA levels (e.g. Gold, Silver, Bronze) and verify they are being met in your agreed areas.

Customized notifications 

When planned or unplanned outages occur, automated mails can be sent out only to customers normally active in the affected cells. This will heavily reduce the amount of notifications going out.

Image by Samson

Automatic alarms - Operations with an edge

With automatic alarms - that picks up tickets from end-users and our applications, and escalate the severity if needed - monitor service assurance in real-time will be a piece of cake.

With the mobile ecosystem becoming increasingly complex it also puts new demands on operations. Being able to proactively pick up abnormalities will require moving over to more automated alarms and triggers, and less manual monitoring.

 

Tying the data between customer support and operations closer together will also let you respond faster and more accurately to issues in service performance. 

 
Subtonomy_Office_190828_354.jpg

Machine Learning & data, data, data...

Getting an instant overall view of your network’s service performance can be complex. Though many systems show node performance, it’s not as easy to see the full impact of e.g. a storm and to see just how many subscribers are impacted.

Our software platform monitors service assurance in real-time. You can use our applications for monitoring and use our API to automatically export alarms and triggers.

NocMap - real-time service performance of your entire network

The application will continuously learn the network behavior and pick up abnormalities based on current and past performance. Deviations in service performance are instantly flagged and NocMap will inform how many subscribers are affected.
 

Roaming and interconnect traffic

Our application monitors all inbound and outbound roaming traffic. It shows activity and performance in real-time and flags degradations for a specific country or operator. Our InterConnect application monitors all interconnection links to let you troubleshoot, plan destinations and do follow-up SLA:s.

Subscribe to our newsletter

© Subtonomy AB 2020. All rights reserved. | GDPR policy