How does it work?
The test opens in a new window and will take 10-12 minutes to complete. The questions cover four essential areas - Business maturity, Chat, Voice Calls & IVR , and Contact Center Operations.
You'll get a 30-page tailored report that gives you a clear view of your current level of maturity (Late Adopter, Advancing, Innovator, or Pioneer) – and how to get to the next level.
Why take the assessment?
In today's fast-evolving telecom landscape, exceptional customer support isn’t just a goal. It’s a competitive advantage.
Get a clear maturity score of your support operations
This is your opportunity to assess your current state, uncover strengths and gaps, and gain actionable insights to enhance your chat, voice, and contact center operations.
Your personalized insights are designed to guide your journey, whether you’re optimizing foundational elements or exploring cutting-edge AI.
What you'll get
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Your personalized maturity score – a tailored 30-page detailed analysis of where your business stands today.
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Expert recommendations – clear next steps and strategic recommendations to help you level up your telecom customer support, divided per channel.
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Key performance indicators (KPIs) – to measure your progress for each channel recommendation.