Meet Subtonomy at MWC 2026 and explore AI-powered customer support and future-proof legal data retention. Book a meeting or demo with our expert team on-site. Meet Subtonomy at MWC 2026 See how future-proof data retention and telecom-ready AI can transform your operations. We’re heading to MWC Barcelona 2026, and this year we’re putting the spotlight on two areas shaping the future of telecom operations; AI in Customer Support and Legal Data Retention. Meet our expert team on-site for hands-on demos, technical deep dives and 1:1 sessions in our private meeting room. Book a Meeting at MWC Fuel Your AI With Smart, Telecom-Ready Data Supercharge your customer support AI with accurate, real-time telecom intelligence. Most AI chatbots still struggle with technical issues — not because the AI is weak, but because the input data is. Subtonomy changes that. With Subtonomy’s telecom-ready data APIs, your AI can: Understand real network conditions in real time Solve complex technical issues, not only simple FAQ Improve CSAT and FCR instantly Reduce escalations and operational costs Deliver human-like support powered by verified telecom data Experience the AI Demo Legal Data Retention for New EU Requirements Stay compliant with a secure, operator-controlled retention solution. Regulatory expectations are increasing across Europe. Subtonomy REX gives telecom operators a reliable and efficient way to manage legal data retention and lawful requests — without adding operational complexity. With REX, you can: Meet national and EU data retention regulations Handle lawful requests with accuracy and full traceability Expedite quick data freeze Provide validated data to authorities quickly and securely Reduce manual steps and operational risk Maintain strict access control and compliance Experience REX Why Meet Subtonomy at MWC? Meeting us on-site gives you direct access to: New AI data capabilities purpose-built for telecom A future-proof approach to data retention and compliance Insights from operators across Europe A private room for in-depth discussions Dedicated experts ready to explore your use cases Location: MWC Barcelona – Fira Gran Via Subtonomy Private Meeting Room (Hall 2, Meeting Room 2A61MR Dates: 2-5 March 2026 Availability: Book a meeting, schedule a demo or request a technical deep dive. Slots are limited. Ready to meet us at MWC? Secure your session and discover how Subtonomy is rethinking telecom support and legal data retention.

Sign-up to the Subtonomy marketing newsletter. Learn the latest insights, news, updated blogs and much more from Subtonomy. Newsletter

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field.

Telenor Sweden uses technical self-service API from Subtonomy in their technical customer support journey to improve the customer experience. Home / Insights / Customers / Telenor's automated self-service offers improved customer experience Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload. Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience. Download this case to find out how Telenor's automated self-service offers improved customer experience.

Telia Finland released a new customer support tool from Subtonomy for their second line agents in just a few months to improve their customer support experience. Home / Insights / Customers / Telia Finland - 10 keys to success in an cross-division implementation project "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" "We acted as one team with a common goal" Telia has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months. The target has been - to streamline the daily business in customer service - become more cost-effective - launch innovative service solutions for customers - stand out in the competition.

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Home / Insights / Customers / Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%.

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Home / Insights / Customers / Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience.

The Telecom Customer Support market study 2022 maps trends, challenges and future investments in technical customer support. The state of Mobile & Broadband customer support 2022 This survey was conducted by Subtonomy and our research partner NextResearch & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of telcos’ customer support offerings. In this report we use the term ‘telcos’ to refer to both fixed and mobile providers of telephony and broadband services. The results are based on answers from Swedish end-users in April 2022, as well as findings from previous research. Let’s take a look!

Telenor uses Subtonomy to reduce queue times and handling time for FWA customers while improving self-service opportunities. Home / Insights / Customers / Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy.

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Home / Insights / How telcos can create value with multi-faceted automation Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed. With the right data and the right tools, automation can go far beyond network operation to help shore up telco performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities. This white paper is created by Telecoms.com intelligence team 2021 and sponsored by Subtonomy. Let’s take a look!

Discover trends, challenges and future investments in technical customer support in this market study from 2021. Home / Insights / The state of Telecom Technical Customer Support 2021 A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication This survey is conducted by Subtonomy and our research partner Next Research & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of the telcos customer support offerings in 2021. In this report we refer telco solely to mobile network operators. The results are based on answers from Swedish end-users in March 2021, as well as findings from previous research. Let’s take a look!

Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Home / Insights / Annual Global Industry Survey 2021 together with Telecoms.com Strong interest in automating customer service to support new 5G services Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey. We are delighted to share the results of this years in this special report. As usual, this year’s report begins with our comprehensive sweep of the telecoms landscape, before taking a deep dive into six specific areas that are critical to telecoms today and tomorrow. They are 5G, Digital Transformation, BSS Modernisation, Broadband, Open RAN, and Customer Service Automation. Here are some of the key findings: 5G initial deployment, 5G densification, and digital transformation top the investment priority list Seven out of ten respondents think 5G has met or exceeded their expectations More than half have security concerns around running telco applications in the public cloud Nearly half use a converged BSS stack to serve both consumers and enterprises Three-quarters believe government funding for broadband is not enough Nearly half have already deployed Open RAN or plan to do so soon Close to seven out of ten already offer or plan to offer APIs to enterprise customers to enable self-troubleshooting Please fill in the short form below to receive a copy of this report.