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Subtonomy is the world-leading product provider for telecom customer support - offering a wide range from agent desktop, technical self-service and APIs. Subtonomy products Subtonomy offers a comprehensive product portfolio tailored to meet the critical needs of the telecom industry. Products for Telecom Customer Support SubSearch - Consolidated agent desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Read more Automation & Self service APIs Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. Read more CorpDash - Support your Enterprise Customers Proactively support your Enterprise Customers and ensure 5G quality with precision control. Automate SLA reporting, and proactively manage handovers and network slices – All in ONE dynamic solution. Read more BrandDash - analyze and benchmark MVNOs, brands & IoTs Benchmark and analyze slices of your network with ease. Get full picture of brand performance and detect misusage outside of contract and see number of devices and users. Read more Products for Telecom Service Assurance NocMap - Customer-centric performance in real-time Analyze network performance through the lens of customer impact and understand the real-world experiences of each customer. Read more Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Read more Crowds - Monitor your Smart Places With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. Read more SubCell - customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. Read more Interconnect - filter traffic by carrier or country Automatically analyze problematic destinations, plan destinations and do follow-up SLA:s and correlate user related issues with interconnect alarms. Read more Roamers - analyze ALL roaming traffic Significantly improve customer service experience for all roaming traffic and decrease complaint calls by 80% and improve case efficiency by 90%. Read more

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. AI Customer Support, powered by Telecom-ready APIs THE INTELLIGENCE AND CONTROL LAYER BETWEEN YOUR NETWORK AND AI – ENABLING ACCURATE, SAFE, AND SCALABLE CUSTOMER SUPPORT Subtonomy delivers real-time network, device, and subscriber intelligence through APIs built specifically for technical customer support. This ensures AI agents, digital self-service, and frontline teams always act on validated data – not assumptions. Book a demo Why AI Customer Support still fails in Telecom Most AI customer support solutions lack context. When a customer asks, “Why isn’t my call working?”, traditional chatbots respond with generic guides, because they don’t know: the current network state the customer’s device configuration whether there is an active outage, degradation, or provisioning issue This results in frustrated customers, unneccessary escalations and rising operational costs. This is the core data gap in telecom AI. Most AI vendors connect to CRM systems, but remain blind to the network. Without real-time insight into the network, device, and subscription data, AI can only guess. When facts are missing, generic LLMs hallucinate, and customer effort stays high. Effective telecom support requires more than conversation. It requires data quality and real-time intelligence. THE SOLUTION-THE INTELLIGENCE LAYER YOUR AI CAN ACTUALLY TRUST Telecom-ready APIs for AI Customer Support Subtonomy delivers telecom-ready APIs that connect live network, device, and subscriber intelligence directly into your AI-powered support ecosystem. This enables grounding every interaction in real-time telecom context, not assumptions. Instead of brittle integrations or incomplete data, operators use Subtonomy as the standardized intelligence API layer between the network and AI, purpose-built for technical customer support. This enables: Accurate answers, first time Real-time service status replaces hallucinations and generic responses, increasing first-contact resolution and customer trust. Clear diagnosis, less friction Pre-analyzed KPI correlation gives AI immediate root-cause insight, reducing customer effort and repeat contacts. Instant resolution, no handoffs AI moves from explanation to action by checking coverage, provisioning, or roaming and more, in real-time. Lower customer effort by design Predict issues early, prioritize by customer impact, and resolve problems automatically with silent fixes, often before customers need to ask. From Reactive to Proactive Support Prevent contacts before they happen Modern telecom support is no longer about answering faster — it’s about preventing the need to contact support at all . With Subtonomy, operators can: detect service degradations before customers notice understand customer impact in real time trigger proactive notifications or automated fixes silently resolve issues without human involvement The result is lower customer effort, fewer repeat contacts, and higher trust. Ways to operationalize network intelligence SUBTONOMY STRENGTHENS YOUR ENTIRE SUPPORT ECOSYSTEM AGENTIC AI & LLMs AI THAT UNDERSTANDS THE NETWORK Give your AI customer support true technical context. By feeding LLMs trusted, real-time network, device, and customer intelligence, AI can perform multi-step reasoning, explaining complex technical issues clearly, and resolve problems accurately without hallucinations. DIGITAL SELF-SERVICE (APP, WEB, IVR) SELF-SERVICE THAT ACTUALLY RESOLVES ISSUES Upgrade your digital channels with real-time telecom intelligence instead of static scripts. Inform customers proactively about outages or service degradations, trigger provisioning or configuration fixes automatically, and guide personalized troubleshooting based on live service status. Whether it is an IVR that detects an outage and offers a text update, a mobile app with a real-time “Check my connection” diagnostic, or web self-care that adapts to the customer’s exact situation, every interaction moves closer to resolution. CSR COPILOT FASTER RESOLUTIONS, LOWER AVERAGE HANDLING TIME An internal AI copilot gives agents a natural language interface to access real-time customer status and active service degradations. It supports faster triage and root-cause analysis, helping resolve issues during the first contact. The copilot complements the agent, enabling confident decisions in complex technical cases while reducing escalations from first to second line. AGENT DESKTOP EQUIP 2ND LINE AND EXPERTS WITH DEEP DIAGNOSTICS Agents receive real-time network service intelligence at the subscriber level, directly inside their existing agent desktop through Subtonomy APIs. Complex, multi-source telecom data is pre-analyzed and translated into a clear customer service status, automatically populated in the interface. Agents instantly see network condition, device state, correlated root cause, and recommended next best actions, eliminating guesswork and reducing manual investigation time. Behind the Chat: Watch the step-by-step guide to our LLM AI solution FROM COST CENTER TO EXPERIENCE DIFFERENTIATOR Measurable results for Telecom Operators Higher First Contact Resolution (FCR) More issues resolved at the first interaction, by AI or humans. Lower Customer Effort Score (CES) Faster, clearer resolutions with fewer repeat contacts. Reduced AHT and operational costs Automated diagnostics and pre-processed insigts accelerate resolutions. Scalable support for 5G and IoT Handle growing complexity without linear growth in headcount. MIKAELA KOSKIJEV Business Developer Telenor Sweden "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read Customer Story 75% tech support cases automated 24/7 resolving tech issues around-the-clock BJØRN TORE GULLORD Head of Service Assurance Telia Norway "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read Customer Story 60% cut in escalations 47% reduced average case handling time TESTIMONIALS Frequently asked questions Is Subtonomy just a chatbot? No. While Subtonomy powers conversational interfaces, it is an Expert Insight Engine. Unlike generic chatbots that provide surface-level answers, Subtonomy acts as the intelligence layer between your network and every support channel. We provide the deterministic logic and technical diagnostics, handling billions of data transactions on a daily basis, to ensure customers receive actual resolutions rather than just "human-like" conversation. Who can use Subtonomy APIs for AI? Subtonomy telecom-ready data for AI solutions is available to telecom clients using the SubSearch customer tech support application and self-service APIs. What AI models power Subtonomy's solution? The Subtonomy data platform leverages Machine Learning to analyze all telecom data, including OSS, BSS, passive probes, customer data, and more. GenAI powers human-like chatbot conversations. Read more in this article. How does Subtonomy integrate with our existing AI infrastructure? Subtonomy is data-source agnostic and designed to be the "technical brain" within your current ecosystem. Our APIs can be integrated into any existing AI infrastructure, providing your current CSR "Copilots" or customer-facing bots with real-time, pre-processed KPIs and correlations. We bridge the gap between your frontend engagement tools and your complex backend OSS/BSS data. Is all customer data safe? Yes, all customer data is safe and secure. Subtonomy is ISO 27001:2022 certified , the highest global standard for information security (ISMS), and we fully comply with GDPR regulations. All data transferred to the LLM AI model is completely anonymized. Additionally, our APIs can be integrated into the on-premise AI infrastructure for enhanced control. SUBTONOMY BLOG Discover AI in Customer Support Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience.

Subtonomy world-class solutions for telecoms customer support and network operations; 5G customer support, fixed wireless access and lawful intercept. Telecom Solutions - that goes above and beyond Digital technologies are transforming almost every aspect of our society at an unprecedented speed and scale – from AI in the connected home, to 5G-powered industries, remote working and metaverse-based gaming. Wherever they are and whatever they’re doing, one thing all your customers agree upon is the need to stay connected. Our Solutions The Total Solution for Telecom Customer Support Discover the most extensive solution for technical customer support that is tailored for the telecom industry. Meet today's challenges and ever increasing demands and deliver an outstanding customer service and support with a unified customer-centric view. Read more Revolutionize 5G FWA and Mobile Broadband Support Experience Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Read more Secure Data Retention and Geolocation Services Automate, secure and speed your responses to lawful mass geolocation, emergency call location and criminal investigations requests. While remaining completely compliant. Read more Consolidate multiple complex data sources Aggregate data from diverse sources - such as passive probes, BSS & OSS, cells, devices and more. Run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data setup evolves and get a real-time, individualized 360° view of customer experiences. Read more Solutions for Technical Customer Support Rethink Telecom Tech Support This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Put brains to your AI chatbot This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Level up Fixed Wireless Access and 5G Broadband This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Automations to ease your mind This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. 5G Service Assurance for all customers This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Speed responses to Lawful Requests This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information.

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. How telcos can create value with multi-faceted automation Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed. With the right data and the right tools, automation can go far beyond network operation to help shore up telco performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities. This white paper is created by Telecoms.com intelligence team 2021 and sponsored by Subtonomy. Let’s take a look!

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field.

Discover NocMap by Subtonomy. Get a real-time, geographical view of your entire network service performance. Detect anomalies with ML, analyze customer impact, and resolve issues faster. NocMap: Prioritize Network Efforts with Real-Time Customer Impact Staying on top of service performance is crucial to prevent a negative customer impact. Subtonomy's NocMap visualizes your entire service performance on a geographical map in real-time, providing your operations center with the full picture. The key is not just seeing an issue, but understanding its impact. NocMap instantly shows you how many users may be affected by poor service in any area, allowing your operations center to prioritize efforts based on actual customer impact and resolve the most critical issues faster. TRUSTED BY Why NocMap? Your Network Operations Center, empowered. The true measure of your network is your customer's experience. NocMap is built on this principle, offering a groundbreaking, customer-centric view of your service performance. It moves beyond traditional monitoring by visualizing the actual number of users affected by any disruption on a real-time map. This is the game-changing insight: the power to correlate technical alarms with real-world customer impact. Instead of just managing network nodes, you can now prioritize efforts correctly, safeguard customer satisfaction, and build loyalty. Real-time & historical view Visualize service quality metrics on a geographical map to identify issues faster and shorten resolution times. You can analyze this data historically or see performance as it happens, with data presented in real-time 5-minute intervals. ML anomaly detection Automatically calculate and detect anomalies in service performance using Machine Learning. NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels — ensuring precise prioritization for efficient resolution. Customer impact & prioritization NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels. This allows you to see instantly how many users are affected, correlate low-level alarms with customer impact, and ensure precise prioritization for efficient resolution. Instant, color-coded alarms Get instant, color-coded alarms at the cluster, node, and site levels. Machine Learning sets the alarm thresholds. Deep-dive drilldown Zoom from high-level subscriber clusters down to individual sites and cells. 3rd-party integration Alarms can be sent to 3rd-party systems or individuals to cover specific issues. Experience the power of real-time network insights with NocMap In the realm of telecom service assurance, NocMap introduces a groundbreaking approach - analyzing network performance through the lens of customer impact. This isn't just about monitoring network nodes or data traffic; it's about understanding the real-world experiences of each customer. Unlike traditional systems, NocMap provides a unique perspective that reveals the actual number of customers affected by service disruptions. This insight is a game-changer in the industry. With this innovative approach, NocMap ensures that you're not just managing a network; you're safeguarding customer satisfaction and loyalty. Our technology dissects network performance from a customer-centric viewpoint, offering unparalleled insights into how service disruptions truly affect your user base. This enables proactive management and resolution of issues before they escalate into significant customer concerns. See your network and its customer impact Start with a high-level, real-time map of your entire network. Instantly see subscriber clusters, color-coded by performance, and understand the scale of any issue by seeing how many customers are affected in each area. Filter by technology (2G, 3G, 4G, 5G, WiFi) or services (Subscribers, Voice, Data, CSFB, Mobility) to understand the full picture. Drill down and find the source Don't just see a problem; find its source. From the main map, zoom in to see performance per cluster or individual site. Click any element to open a detailed information window with granular KPIs for voice and data . This allows you to quickly isolate the cause of a customer-affecting issue and drill down to the Subtonomy Graphs application for deeper technical analysis. Monitor node dashboards for technical triage Get a technical overview of your core infrastructure in the node dashboard. Instantly see how all your nodes (BSCs, RNCs, and TACs) are performing in real-time. A color-coded table indicates precisely which service is affected, helping your NOC team connect a high-level customer impact with the specific technical-level alarm. Conduct deep analysis with Graphs For the deepest technical analysis and fastest resolution, drill down from any node, site, or cell into the Graphs application. Analyze over 50 general KPIs and counters with aggregations from 10 seconds up to weekly. This allows you to drill down to individual events and perform deep analysis on release causes, VoLTE, or APN statistics. FWA: Visualize fixed routers in NocMap NocMap offers a complete visualization of network routers and their data, all mapped for ease of access. Users can tailor their view to focus on critical alerts by filtering for alarming routers. Additionally, customizable graphs allow for frequency-specific filtering, providing insights into data volumes and signal strengths. Proven results from leading European Telecom Operators We are very happy with the outcome of this HLR migration which did take lots of preparation. Using NocMap for monitoring during the migration was of great help for us. For a critical project like this, you cannot afford to wait several minutes to see if something goes wrong and NocMap let us see all graphs in real-time and had something happened we would have been able to just click in the graph to immediately get directed to the source of the issue. MAGNUS JOHANSSON Radio Planning @ Telenor Sweden Telenor Sweden modernized its HLR network using Subtonomy's NocMap for essential real-time monitoring. This safeguarded the customer experience during the seamless migration of 6 million SIMs and the consolidation of one HLR in just 14 hours. Read the full story CUSTOMER CASE Seamless network modernization with Telenor Sweden Frequently Asked Questions about NocMap Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the NocMap and the Subtonomy platform. What is Subtonomy NocMap? NocMap is a powerful application running on the Subtonomy Platform, which collects, pre-processes, and analyzes network data. NocMap visualizes this data as a geographical map in real-time. Unlike traditional systems that focus only on network elements, NocMap focuses on customer impact, showing you exactly how many users are affected by any service issue. How is NocMap different from a traditional NOC system? A traditional NOC system typically provides network-centric alarms (e.g., "Node is down"). NocMap provides a customer-centric view . It translates low-level alarms and performance data into real-world customer impact , so you can instantly see that "5,000 users in this area are experiencing poor service" and prioritize accordingly. How does NocMap work with other Subtonomy products like SubSearch? When you use both NocMap and SubSearch, you break down internal communication silos. Technical insights from NocMap (like a known outage) can be shared, providing detailed, real-time information to your support teams in SubSearch and even powering automated self-service channels. This ensures everyone is instantly working from the same data. Can I drill down from customer impact to root cause? Yes. This is a core workflow. You can start at the high-level customer-impact view on the map, then zoom from subscriber clusters down to individual sites and cells. From there, you can drill down directly into the Subtonomy Graphs application for a deep technical analysis to find the root cause. What kind of data can I see in NocMap? You can see real-time (e.g., 5-minute) and historical service quality metrics. The dashboard allows you to filter by technology (including 2G, 3G, 4G, 5G, and WiFi) and by services (including Subscribers, Voice, Data, and Mobility) . Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Telenor Sweden uses technical self-service API from Subtonomy in their technical customer support journey to improve the customer experience. Telenor's automated self-service offers improved customer experience Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload. Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience. Download this case to find out how Telenor's automated self-service offers improved customer experience.

Proactively manage B2B service quality with CorpDash. Get real-time enterprise analysis, automate SLA reporting, and identify issues before they impact your most valuable customers. CorpDash - Proactive Enterprise Analysis & SLA Management Build Trust. Guarantee Service Quality. Grow Revenue. Stop reacting to B2B complaints. CorpDash gives your enterprise support and sales teams a 360° view of your business customers. Proactively monitor service quality, automate complex SLA reporting, and resolve issues before they disrupt relationships — all from one platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Move from reactive support to proactive partnership CorpDash provides a complete, pre-analyzed overview of every enterprise account. Equip your teams with actionable intelligence to manage performance and drive growth. Pinpoint & prioritize your worst-performing enterprises Stop sifting through data. CorpDash gives your Key Account Managers and support teams instant visibility into enterprise accounts that are underperforming. Get a clear, actionable list of clients experiencing service degradation, enabling you to proactively intervene, manage expectations, and prevent churn before it impacts your bottom line. Quickly identify the scale of the issue, who is affected, and what the core problem is, ensuring your most valuable customers always receive the attention they deserve. Automated SLA zones, alarms & intelligent reporting Go beyond simple network monitoring. CorpDash allows you to define custom SLA zones, whether they're specific geographic areas, private 5G deployments, or key IoT segments. Our system continuously monitors these zones against your pre-defined KPIs, providing real-time alarms for potential breaches and automatically generating comprehensive SLA reports in seconds, not hours. Empower your teams to ensure service guarantees are always met. Geographic service analysis & Network site impact Visualize your enterprise service quality on an interactive map. CorpDash's map view lets you instantly see network performance across different regions, identify specific sites experiencing issues, and understand the real-world impact on your B2B customers. Filter by service type (e.g., 4G, 5G, IoT) to get a granular view of your network's health and proactively address localized service degradations. The impact of proactive B2B Management 90% SPEED UP PREPARATION OF NETWORK PERFORMANCE REPORTS BY 90%. 99% REDUCED UNNECCESSARY MAINTENACE NOTIFICATIONS BY PINPOINTING ONLY AFFECTED CUSTOMERS. W>S REDUCE COMPLEX ENTERPRISE TROUBLESHOOTING FROM WEEKS TO SECONDS. 50% IMPROVED TECH SUPPORT CASE EFFICIENCY. One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden CorpDash in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Frequently Asked Questions about CorpDash Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the CorpDash and the Subtonomy platform. What is the main difference between CorpDash and SubSearch? SubSearch is designed for all customer support (B2C and B2B), focusing on individuals and technical details. CorpDash is a specialized application built specifically for B2B/Enterprise Account Management. It provides a high-level company-wide view of an entire enterprise's service quality, automates SLA reporting, and helps sales teams identify churn risks and upsell opportunities. How does CorpDash automate SLA reporting? Instead of engineers manually pulling data for performance reports, CorpDash automates the process. It continuously monitors real-time KPIs (like 5G/4G availability, throughput, etc.) against the specific contract terms for each enterprise, flagging potential breaches before they happen and generating performance reports in seconds. How does CorpDash help my B2B sales teams? CorpDash gives your sales and Key Account Managers technical credibility. They no longer need to rely on the technical team. They can proactively see which clients are experiencing poor service (churn risk) or which are hitting service limits and could benefit from an upgrade (upsell opportunity). Can I see the impact on a specific employee at a company? Yes. While CorpDash excels at the high-level company overview, it also allows your support agents to drill down to find individual employees or sites affected by poor network performance, enabling fast and precise troubleshooting. Does CorpDash monitor private 5G networks? Yes. CorpDash is designed to monitor and report on all types of enterprise services, including private 4G/5G networks, geographic zones, and specific IoT deployments, ensuring your SLA commitments are met. Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs. The Complete Subtonomy Support Application Suite Unified agent desktop Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips, enabling them to deliver first-class care, reduce call times, and proactively solve issues. Discover more Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more

Find our insights, white papers, webinars, guides and customer success stories. Download and enjoy! Insights Find our insights, white papers , events, webinars , guides and customer success stories. Download and enjoy! The AI Survey Report 2025 Subtonomy has teamed up with GMSA in this global AI Survey 2025, as a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report — giving you direct insights from mobile professionals worldwide. Download now The State of Telecom Customer Support in UAE 2024 The United Arab Emirates (UAE) has one of the world’s most advanced mobile networks. But how well do they support their customers' needs of service and support? This new research will give you all the insights. Download now Attitudes to Customer Support in South Africa 2023 This new research on the telecoms customer support market, looking at the South African market, which provides key insights into the online habits and customer support expectations of South Africans. Download now The state of Mobile & Broadband customer support 2022 This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support. Download now Annual Global Telecom Industry Survey 2021 Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Download now How telcos can create value with multi-faceted automation Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Download now The state of Telecom Technical Customer Support 2021 Discover trends, challenges and future investments in technical customer support in this market study from 2021. Download now Communication Service Provider technical support preferences 2020 Discover how consumer prefer to interact with their CSPs technical customer support in this market survey from 2020. Read now

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Annual Global Industry Survey 2021 together with Telecoms.com Strong interest in automating customer service to support new 5G services Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey. We are delighted to share the results of this years in this special report. As usual, this year’s report begins with our comprehensive sweep of the telecoms landscape, before taking a deep dive into six specific areas that are critical to telecoms today and tomorrow. They are 5G, Digital Transformation, BSS Modernisation, Broadband, Open RAN, and Customer Service Automation. Here are some of the key findings: 5G initial deployment, 5G densification, and digital transformation top the investment priority list Seven out of ten respondents think 5G has met or exceeded their expectations More than half have security concerns around running telco applications in the public cloud Nearly half use a converged BSS stack to serve both consumers and enterprises Three-quarters believe government funding for broadband is not enough Nearly half have already deployed Open RAN or plan to do so soon Close to seven out of ten already offer or plan to offer APIs to enterprise customers to enable self-troubleshooting Please fill in the short form below to receive a copy of this report.