Telenor's automated self-service offers improved customer experience

Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload.

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Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience.

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Download this case to find out how Telenor's automated self-service offers improved customer experience.