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Telenor's automated self-service offers improved customer experience

Telenor Sweden uses self-service in their technical customer support journey.

Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload.

Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience.

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“This data-driven approachwhere we are able tolook at how network dataactually affects customersand respond instantly tothis when engaging withcustomers, I think it is theway to work ”.

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