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NEXT-GEN
HYPER-PERSONALIZED
CUSTOMER SERVICE

Our platform helps you future-proof your business through;

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  • TRANSPARENT NETWORK SERVICE ASSURANCE

  • ZERO-TOUCH OPERATIONS

  • INTELLIGENT AUTOMATIONS

  • TECHNICAL SELF-SERVICES & APIS

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Customer-centric service assurance for CSPs

Subtonomy is the leading service assurance provider in the Nordics. We help communication service providers digitalize their customer service and improve the customer experience. Our software platform manages service quality assurance with the objectives to automate big parts of technical support and customer-centric service operations while also providing support agents with applications to better serve customers with complex technical issues.

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With the right data and the right tools, automation can go far beyond network operation to help shore up performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities.

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Let's take a look!

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Subtonomy platform trusted by

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telenor logo

What's new at Subtonomy

Telia Sweden customer support representative uses Subtonomy SubSearch application

CUSTOMER CASE

Increasing support efficiency - how Telia meets growing market demands

Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.

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BLOG POSTS

Two colleagues laughing by their laptops

SIMPLIFY PERSONALIZED SERVICE

Automated technical self-service for your subscribers, available 24/7. Reduce costs and improve KPI's.

Network operations support agent focus on data at desktop.

ZERO TOUCH OPERATIONS

Monitor service assurance in real-time. Boost efficiency with ML and intelligent automations.

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SUPPORT POLICE & AUTHORITIES

Provide the authorities with traffic data to support during criminal investigations, search & rescue, fraud etc. 

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MAXIMIZE CUSTOMER LIFETIME VALUE

Stay relevante in your communication with real-time NPS network data

Telecom service assurance solutions