Can Interactive Voice Response become less of a pain?
All research says that we consumers despise ringing a compan...
29 January, 2019
What we do
News and insights
Top Ten Innovations in Customer Service
Customer service isn’t exactly new. In fact, the British Mus...
03 December, 2018
Career: Looking for developer in Scala and Java
We’re expanding and are now looking for a developer to...
20 November, 2018
Products
Below you see some product highlights. For our complete product portfolio, see Product list A-Z.
SubSearch
-15min
spent per trouble ticket
1
system search instead of 4
+47%
trouble ticket efficiency
Search for individual subscribers to see their user experience and potential issues with the network, device or service.
CorpDash
Stronger
enterprise relation
90 times
faster report exports
99% less
maintenance mails sent
Keep track of service performance for enterprises to make sure Service Level Agreements are fulfilled.
“With Subtonomy, we can monitor and secure service performance on a customer level, which has increased customer satisfaction. We’re also enabled to offer new and more advanced services.”
Marina Rosander – Process Manager Billing and Service & Support at Telenor Sweden
“Our top priorities are to have the most loyal and satisfied customers and create value through superior network connectivity. Subtonomy plays a crucial part in helping us achieve that.”
Margot Lelle – Head of Department (Service Support tools, DevOps) at Telia Estonia
“We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.”
Bjørn Tore Gullord – Head of Service Assurance & Operation at Telia Norge
“Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.”
Kaj Ahlkvist – Network quality at 3 Sweden/Denmark
Want to see how our products works?