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NEXT-GEN
HYPER-PERSONALIZED
CUSTOMER SERVICE

Our platform helps you future-proof your business through;

  • TRANSPARENT NETWORK SERVICE ASSURANCE

  • ZERO-TOUCH OPERATIONS

  • INTELLIGENT AUTOMATIONS

  • TECHNICAL SELF-SERVICES & APIS

Customer-centric service assurance for CSPs

Subtonomy is the leading service assurance provider in the Nordics. We help communication service providers digitalize their customer service and improve the customer experience. Our software platform manages service quality assurance with the objectives to automate big parts of technical support and customer-centric service operations while also providing support agents with applications to better serve customers with complex technical issues.

With the right data and the right tools, automation can go far beyond network operation to help shore up performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities.

Let's take a look!

Subtonomy platform trusted by

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What's new at Subtonomy

Telia Sweden customer support representative uses Subtonomy SubSearch application

CUSTOMER CASE

Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.

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INDUSTRY STUDY 2021

Annual telecoms.com industry study
2021

White paper cover - how telcos can create value with multifaceted automation

WHITE PAPER

How telcos can create value with multi-faceted automation

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BLOG

4 ways 5G will impact telco Customer Support

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Automated technical self-service for your subscribers, available 24/7. Reduce costs and improve KPI's.

Network operations support agent focus on data at desktop.

Monitor service assurance in real-time. Boost efficiency with ML and intelligent automations.

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Provide the authorities with traffic data to support during criminal investigations, search & rescue, fraud etc. 

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Stay relevante in your communication with real-time NPS network data