NEXT-GEN
HYPER-PERSONALIZED
CUSTOMER SERVICE
Our platform helps you future-proof your business through;
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TRANSPARENT NETWORK SERVICE ASSURANCE
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ZERO-TOUCH OPERATIONS
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INTELLIGENT AUTOMATIONS
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TECHNICAL SELF-SERVICES & APIS
Customer-centric service assurance for CSPs
Subtonomy is the leading service assurance provider in the Nordics. We help communication service providers digitalize their customer service and improve the customer experience. Our software platform manages service quality assurance with the objectives to automate big parts of technical support and customer-centric service operations while also providing support agents with applications to better serve customers with complex technical issues.
With the right data and the right tools, automation can go far beyond network operation to help shore up performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities.
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What's new at Subtonomy
CUSTOMER CASE
Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.
Automated technical self-service for your subscribers, available 24/7. Reduce costs and improve KPI's.
Monitor service assurance in real-time. Boost efficiency with ML and intelligent automations.
Provide the authorities with traffic data to support during criminal investigations, search & rescue, fraud etc.
Stay relevante in your communication with real-time NPS network data