spent per trouble ticket
system search instead of 4
trouble ticket efficiency
Search for individual subscribers to see their user experience and potential issues with the network, device or service.
faster report exports
maintenance mails sent
Keep track of service performance for enterprises to make sure Service Level Agreements are fulfilled.
“With Subtonomy, we can monitor and secure service performance on a customer level, which has increased customer satisfaction. We’re also enabled to offer new and more advanced services.”
Marina Rosander – Process Manager Billing and Service & Support at Telenor Sweden
“Our top priorities are to have the most loyal and satisfied customers and create value through superior network connectivity. Subtonomy plays a crucial part in helping us achieve that.”
Margot Lelle – Head of Department (Service Support tools, DevOps) at Telia Estonia
“We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.”
Bjørn Tore Gullord – Head of Service Assurance & Operation at Telia Norge
“Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.”
Kaj Ahlkvist – Network quality at 3 Sweden/Denmark