4-6
Number of people I will tell after a good customer experience
9-15
Number of people I will tell after a bad customer experience
2/100
will contact support after having technical issues
By removing the thresholds for how easy it is for subscribers to reach out and get help from technical support, you can help turn a bad experience into a good one.
What we do for
customer support
20%
fewer calls to customer support
75%
of technical cases handled digitally
300%
more technical support touchpoints
We help telecom operators digitalize their customer service. Our software platform manages service quality assurance with the objectives to automate big parts of technical support while also providing operator staff with applications to better serve subscribers with complex technical issues.
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Customer quotes
“With Subtonomy, we can monitor and secure service performance on a customer level, which has increased customer satisfaction. We’re also enabled to offer new and more advanced services.”
Marina Rosander
Process Manager Billing and Service & Support at Telenor Sweden
“Our top priorities are to have the most loyal and satisfied customers and create value through superior network connectivity. Subtonomy plays a crucial part in helping us achieve that.”
Margot Lelle
Head of Department (Service Support tools, DevOps) at Telia Estonia
“We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.”
Bjørn Tore Gullord
Head of Service Assurance & Operation at Telia Norge
“Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.”
Kaj Ahlkvist
Network quality at 3 Sweden/Denmark