Subtonomy Blog

The latest 2024 and 2025 customer satisfaction reports from across the Nordics are in, and they paint a picture of a telecom market at a crossroads. While network quality and speed have become table stakes, the real battleground for customer loyalty has shifted decisively to the customer experience. The data from SKI and EPSI reveals a stark divide: some operators are pulling ahead by mastering the service experience, while others are seeing satisfaction levels drop. For Comm

The Swedish Internet Foundation's latest report, " Svenskarna och internet 2025 ," (The Swedes and the Internet), is a comprehensive look into Sweden's digital habits. For the telecommunications industry, it’s more than just a report; it's a roadmap to the modern customer's expectations and frustrations. The data reveals three critical trends that every provider must address: the unstoppable shift to third-party communication apps, the perilous gap between digital convenience

5G FWA is growing alongside the rollout of 5G across the continent, driven by the demand for faster, lower latency connectivity – particularly in France, Germany and the UK. Increased digitization and the adoption of AI and IoT is also boosting the demand for higher speed access by business customers, but both businesses and consumers are still often plagued by slow and unreliable broadband connections.

In today’s hyper-competitive telecom market, customer experience (CX) is the battleground. Yet many support teams are held back by siloed...

93% OF OPERATORS ARE ALREADY USING AI-DRIVEN CHATBOTS BUT EVOLUTION IS CONSTRAINED BY INTERNAL RESOURCES AND DATA ISSUES   Stockholm,...

As 2024 draws to a close, Subtonomy’s experts got together to predict the next key trends likely to shape the telecoms customer support mark

In December 2023, we predicted the top telecoms trends that would shape the market in 2024. So how did we do? 2024 telecom trend...

New Research Findings on Telecom Customer Support in the UAE 2024

Discover 5 ways how to address silent customers to improve customer engagement and 5G support experience

Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024

5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?

Discover the game-changing telecom trends for 2024 - Master your AI & customer-centric strategies, get insights on digital identity & more.

Today we reveal new research on the telecoms customer support market, this time looking at the South African market, which provides key insi

The TM Forum recently published a report on utilizing AI in telecoms customer service. Subtonomy’s Tina Rosen caught up with the author,...

A large part of customers abandon company self-service channels. 49% say it's because the information was lacking or didn't meet the their

89% of customer service and support leaders agree that being a value-driven service and support organization is the most relevant trend over

Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...

As one of the most digitally advanced economies, Sweden has some of the fastest networks in the world and a highly digitally adept...

The UK regulator Ofcom recently released its sixth annual report on customer service levels in the UK telecoms industry, which...

CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Back in 2016 bots were spoken about by the...