South African telecom customer only prepared to wait 5 min for help


- Apr 24
- 5 min
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam


- Feb 6
- 2 min
Meeting the Customers’ Demand for DIY


- Jan 9
- 3 min
3 challenges for value-driven service and support - and how to address them


- Oct 31, 2022
- 5 min
5G Focus: Are you ready for the Metaverse?


- Jun 20, 2022
- 3 min
Focus on Sweden: how Swedes use the internet


- May 23, 2022
- 4 min
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints


- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era


- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support


- Feb 21, 2022
- 3 min
Research: what customers want from 5G support

- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support


- Jan 20, 2021
- 3 min
How to drive competitive advantages through Technical Self-Service


- Oct 30, 2020
- 3 min
Top 5 key take aways from Customer Contact Week
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.