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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.


Subtonomy Reinforces Commitment to Information Security with Latest ISO/IEC 27001:2022 Certification
STOCKHOLM, SWEDEN – October 15, 2025 – Subtonomy AB, a leading provider of Software as a Service (SaaS) for telecom customer service assurance, today announced it has achieved the internationally recognized ISO/IEC 27001:2022 certification. This upgrade to the latest version of the standard affirms Subtonomy’s unwavering dedication to the highest levels of information security and data protection. ISO/IEC 27001:2022 is the most current and rigorous global standard for inform
Oct 151 min read


Subtonomy showcases new features of its data retention and geolocation solution REX at ISS Europe 2025
SUBTONOMY , the leading vendor of precision lawful intercept request technology, has announced it will exhibit at ISS World Europe ( 3-6...
May 54 min read


Subtonomy Set to Revolutionize Telecom Customer Service with API & AI Innovations at MWC 2025
Stockholm, Sweden - 10 am 25 February 2025 - SUBTONOMY , the world’s leading telecoms technical customer support vendor, has announced...
Feb 252 min read


GSMA AI Customer Care Study 2025: How MNOs are leveraging AI to Revolutionize Customer Support
93% OF OPERATORS ARE ALREADY USING AI-DRIVEN CHATBOTS BUT EVOLUTION IS CONSTRAINED BY INTERNAL RESOURCES AND DATA ISSUES Stockholm,...
Feb 193 min read


Subtonomy Sets Emission Reduction Targets through SBTi
Telecom industry accelerates ESG efforts to meet sustainability goals Telecom operators are increasingly focusing on environmental...
Feb 122 min read


Subtonomy showcases new features of its data retention and geolocation solution REX at ISS MEA 2025
SUBTONOMY, the leading vendor of precision lawful intercept request technology, has announced it will exhibit at ISS MEA 2025.
Jan 133 min read


Subtonomy Expands into Spain and Portugal Through Strategic Partnership with Ayscom
Stockholm, Sweden and Madrid, Spain – October 21 2024 As part of its ongoing international expansion, SUBTONOMY is proud to announce...
Oct 21, 20241 min read


New Research Findings on Telecom Customer Support in the UAE 2024
New Research Findings on Telecom Customer Support in the UAE 2024
Oct 14, 20242 min read


Subtonomy announced as finalist in the Total Experience Award and Social Contribution Award categories at the prestigious World Communications Awards
SUBTONOMY, is pleased to announce that it has been shortlisted in the World Communications Awards (WCA) for Total Experience third year run
Oct 10, 20244 min read


Subtonomy will showcase support for 5G FWA and a new solution for AI-powered chatbots at NetworkX
Subtonomy will showcase its solution at Network X, presenting key new features such as support for 5G FWA, and its new AI-powered chatbots.
Sep 9, 20243 min read


Subtonomy Demonstrates Ongoing Commitment to Information Security with ISO27001 Recertification
Subtonomy has announced its certification with the internationally standard for information security - ISO27001 – has been renewed.
Sep 1, 20243 min read


Subtonomy accelerates expansion into Benelux and DACH via a new strategic partnership with Tucana
Subtonomy and Tucana are pleased to announce they have signed a new, exclusive partnership agreement covering the Benelux and DACH region,
May 21, 20243 min read


Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Mar 12, 20242 min read


Subtonomy to showcase its 5G FWA solution at Mobile World Congress 2024
SUBTONOMY, the world’s leading telecoms technical customer support vendor, will showcase its solution at Mobile World Congress 2024...
Feb 19, 20242 min read


Subtonomy showcases its data retention and geolocation solution to telecoms operators and lawful authorities at ISS MEA 2024
SUBTONOMY, has announced it will be exhibiting at ISS World Middle East and Africa ( 13-15 February 2024) for the first time, showcasing...
Feb 5, 20243 min read


Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget
Subtonomy has been a proud partner of Tekniksprånget, an engineering internship program. Read Lina's story and discover how we do things!
Dec 27, 20233 min read


Subtonomy has announced it has been awarded ISO 27001, the internationally recognized gold standard
SUBTONOMY, has achieved ISO 27001 certification, evidencing a mature and trustworthy product, business operations and processes.
Oct 11, 20232 min read


Subtonomy attends Gitex to showcase how our platform helps, speed & empower telecoms AI initiatives
Subtonomy attends Gitex to showcase how our platform helps, speed and empower telco AI initiatives
Oct 2, 20233 min read


Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Sep 26, 20233 min read


South African telecom customer only prepared to wait 5 min for support
Today we reveal new research on the telecoms customer support market, this time looking at the South African market, which provides key insi
Sep 12, 20233 min read
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