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5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Scale Your 5G FWA Business with Precision From macro-network performance to the individual customer. As FWA adoption accelerates across Europe, the industry is shifting from “connection” to "quality" as the true retention driver. Subtonomy delivers the geospatial intelligence you need to assure service quality, manage capacity, and automate support. Book demo Learn more THE CHALLENGE Managing the FWA growth spurt Fixed Wireless Access has evolved from a niche technology into a mainstream broadband alternative. The key challenge in 2025 isn’t coverage — it’s capacity and Quality of Experience (QoE). When cells get congested, interference rises and customer frustration follows. Subtonomy brings network operations and customer support together with a single source of truth for the entire FWA lifecycle. THE COMPLETE VISIBILITY SOLUTION From network-wide aggregation to single customer support THE MACRO VIEW Aggregated signal quality & clustering Get a clear, immediate understanding of your FWA network’s true health. Our platform aggregates signal-quality data across your entire footprint, giving you a high-level view that can be explored down to specific clusters. Quality buckets: Every user is automatically categorized into Excellent, Good, Poor, or Unusable. Precise metrics: See exact user counts and percentages in each bucket (e.g., “3.2% of users are Unusable”). Cluster analysis: Instantly identify geographical hotspots where quality is degrading, enabling proactive action before dissatisfaction turns into churn. THE ANALYTICAL VIEW Multi-level filtering (cell, node, municipality) Move from insight to root cause with flexible, multi-level filtering. Drill through the network hierarchy to understand where capacity or coverage issues originate — from municipality-level trends down to the individual node and cell. Granular filtering: See for example, how many users in Vadstena Municipality currently have Unusable quality. Trend tracking: Compare performance over 1, 2, or 3 weeks to validate whether upgrades or changes have improved customer experience in a selected area. THE MICRO VIEW Individual Customer Support Empower agents to solve issues in seconds. Your agent will be empowered to identify if, and what trouble, the individual customer is experiencing and next best actions on how to resolve the potential issues. Real-time diagnostics: Give agents a live view of the customer's CPE status, historical signal strength (RSRP), and quality (SINR/RSRQ). Remote fixes: Verify router placement, check for local interference, or identify if the issue is a wider network fault, all without escalating to 2nd line support. One truth: The data agents see in SubSearch matches the aggregated data network engineers see in NocMap, creating a single source of truth for the organization. Transforming FWA complexity into clear insights See how Subtonomy turns reactive firefighting into proactive clarity. This short video shows how network engineers and support agents gain one shared view of the truth — accelerating troubleshooting, reducing handling times, and elevating the FWA experience. Telenor Sweden Transforming FWA Support with Subtonomy As Telenor scaled 5G FWA, customers expected fiber-like quality — but traditional mobile tools couldn’t show agents what was really happening in the home. With Subtonomy, Telenor gained a single, unified view of signal quality, congestion, and outdoor unit placement. CUSTOMER SUCCESS STORY “The result from all of this is reduced queue times and less handling time for our customers when they call customer service. They also get better opportunities for self-service and whenever they call our customer service they don’t have to repeat themselves.” Lisa Lundbäck Mobile Product Manager, Telenor Sweden Read full case study WHY SUBTONOMY Go beyond coverage — visualize the true radio reality To deliver a superior 5G FWA service, simple coverage maps aren't enough. Subtonomy empowers your team to visualize the complex radio metrics that dictate the actual user experience, turning data into actionable insights for support and operations. Advanced radio quality visualization (SINR & RSRQ) While many tools stop at signal strength (RSRP), we visualize the KPIs that define stability and speed: SINR (Signal-to-Interference-plus-Noise Ratio) and RSRQ (Reference Signal Received Quality). By tracking these essential metrics, you can distinguish between a user with a "strong signal" and one with a "good connection," ensuring customers get the lightning-fast internet they signed up for. Integrated congestion insights FWA is sensitive to capacity. We ingest and visualize Cell Congestion data from your network counters alongside individual user performance. This allows agents to instantly spot service anomalies caused by high network load. By pre-evaluating mobile network capacity in the support view, you can distinguish between a hardware issue and a temporary capacity crunch. Cell allocation validation A common issue in FWA is devices latching onto the "wrong" cell tower. Our platform allows you to validate if the outdoor unit is connected to the allocated 5G FWA cell or if it has drifted to a suboptimal neighbor. Agents can swiftly confirm connection status and, if needed, recommend outdoor unit adjustments or relocation to lock onto the correct, uncongested cell. Frequently Asked Questions about FWA Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the FWA solution and the Subtonomy platform. How do you help us manage network quality as FWA subscribers grow? As networks fill up, we help you conquer network congestion. By allowing you to pre-evaluate mobile network capacity and plan your future network capacity, we ensure you can maintain optimal service levels and preserve your brand's reputation even as volumes increase. This proactive approach avoids over-burdening the network. Why is validating cell allocation critical for FWA performance? Speed relies on the right connection. Our solution allows agents to swiftly confirm if the customer's outdoor unit is connected to the allocated 5G FWA cell. If a mismatch is found, agents receive expert recommendations to guide the customer in adjusting the unit for the best possible signal. Which KPIs are used to monitor the actual FWA customer experience? Beyond basic signal strength, we visualize critical quality metrics like SINR and RSRQ. This helps support agents spot service anomalies caused by cell congestion. Even if occasional cell congestion occurs, agents can quickly determine if the issue is network-related or hardware-related. How does the system handle real-time network congestion? We ingest data to visualize load. If there is a hitch, the agent dashboard lights up with expert recommendations. Agents can verify if the outdoor unit needs relocation or if the issue is due to temporary capacity constraints, ensuring the customer gets the lightning-fast internet they signed up for. How does Subtonomy streamline the FWA support agent workflow? FWA support is complex, so we streamline the workflow by consolidating all necessary tools in one interface. This gives agents a single view for speedy and efficient troubleshooting, removing the need to switch between multiple screens. Can customers resolve technical FWA issues via self-service? Yes. We empower customers in self-service channels via APIs. Through your app, customers can get guidance on installing units, advice on reboots, and clarification on whether issues stem from hardware or the network. This puts personalized tech support in your customers' pocket, open 24/7. How can we proactively alert customers about service anomalies? Using our accurate 360˚ customer-centric service view, you can identify specific clusters of impacted users. This allows you to instantly alert only customers affected by a service anomaly, providing a personalized experience and reducing inbound calls. THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Read more about FWA in our recent blog posts

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Software Developer We are looking for a Senior Software Developer to join our DevOps team. Our DevOps team is responsible for our product development, architecture, software development, and maintenance of the Subtonomy platform and associated products and solutions. Subtonomy is a scale-up company with an agile way of working. Our DevOps team is focused on delivering code to a high standard ensuring we meet the security, performance, and scaling demands that help keep Subtonomy’s and our clients’ data secure. Who you are: You have a Master’s in Computer Science or equivalent area of technical studies (experience that can substitute for a degree) You have excellent problem-solving and troubleshooting skills, and can communicate your ideas clearly. You have a best practice knowledge of IT Operations in an always up, always-available service. You have experience with agile software development using C/C++, Java, Scala, SQL, PHP, Javascript, Spark and, Kafka, and enjoy challenging yourself and your team to improve your ways of working. You are experienced in administering and deploying development in CI / CD tools such as Git, Jira or Jenkins. You are an excellent communicator in spoken and written English with a keen sense of customer service. You are a team player who cares about the success of the project and your team. You have operational responsibility for the services owned by your team, which may include participating in an on-call rotation. You are an EU citizen working from Sweden (due to security clearance). We offer: Competitive salary and pension package. Flexibility to choose your work tools, such as computer and mobile phone. Work from our modern office in Stockholm Slussen, or the comfort of your own home or a mix. We value work-life balance. A fun workplace with activities both at the office and outside of work. Kind and helpful colleagues. About Subtonomy Since 2012, Subtonomy has been a product company specialized within the telecom industry providing our tailored solutions to mobile network operators. If you are curious to find out more what exciting things we have done in the past together with some of our clients you can take a look here: subtonomy.com/cases We would love to hear from you and learn more about your qualifications and interests. Please send your CV to info@subtonomy.com to apply for this exciting opportunity. If you have any questions, please feel free to reach out to our CTO, Magnus Zimmerman, at magnus.zimmerman@subtonomy.com . We look forward to your application! Stockholm / Hybrid / Remote Senior Software Developer Read More Open positions Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. AI THAT TALKS TELECOM Tech Support That’s Always On, Powered by AI Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Contact Sales See it in action Explore our AI-powered chat solution Intelligence empowering every interaction AI-powered self-care Give your customers the tools to be their own tech experts. With Subtonomy’s AI-driven self-care, they can resolve issues instantly, all on their own. Telecom-specific insights Unlock the power of data with insights tailored specifically for telecom operators. Stay ahead of the curve with solutions built to solve the unique challenges of your network. 24/7 Intelligent Support Offer round-the-clock, personalized and smart tech support via chatbots, enhancing customer experience and operational efficiency with AI and ML-driven insights. Your customers deserve effortless care Always-on, always available Your customers never have to wait. Subtonomy’s AI-powered solution offers instant tech support around the clock, resolving issues in real-time and keeping your ticket queues clear - day or night. Seamless integration, instant results Our AI chatbot and self-service APIs seamlessly integrate into your existing telecom systems, and support operations providing immediate value. Personalized experiences, happier customers Deliver seamless, cross-channel customer support, from mobile apps to web-based tools. Tailor each conversation to your customers’ needs, delivering hyper-personalized, human-like support that boosts satisfaction and keeps them coming back. Powered by real-time insights With pre-analyzed data at its fingertips, the AI becomes incredibly smart, delivering personalized, instant support based on a deep understanding of your customers’ service experience. Behind the Chat: Watch the step-by-step guide to our AI solution TESTIMONIALS "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." MIKAELA KOSKIJEV Business Developer Read Customer Story 75% tech support cases automated 24/7 resolving tech issues around-the-clock "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance Read Customer Story 60% cut in escalations 47% reduced average case handling time Frequently asked questions Who can use Subtonomy AI chatbot agents? Subtonomy AI is available to telecom clients using the SubSearch customer tech support application and self-service APIs. What AI models power Subtonomy's solution? The Subtonomy data platform leverages Machine Learning to analyze all telecom data, including OSS, BSS, passive probes, customer data, and more. GenAI powers human-like chatbot conversations. Read more in this article. Can we integrate with our AI agent? Yes, Subtonomy's AI-powered chatbot solution can be accessed through the Subtonomy app interface or integrated with your existing chat solution via our technical self-service APIs. Is all customer data safe? Yes, all customer data is safe and secure. Subtonomy is ISO 27001 certified , the highest global standard for information security (ISMS), and we fully comply with GDPR regulations. All data transferred to the GenAI model is completely anonymized. Additionally, the AI chatbot solution can be implemented on-premise for enhanced control. SUBTONOMY BLOG Discover AI in Customer Support Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

The Telecom Customer Support market study 2023 maps trends, challenges and future investments in technical customer support in South Africa. Attitudes to Customer Support in South Africa 2023 The global wave of increased digitalization hasn’t bypassed Southern Africa. As internet access has grown, and smartphone penetration increased, its youthful population and rapid urbanization have emerged as strong drivers of increased digitalization. When they get online, South Africans quickly adopt similar behaviors to those seen in mature Western European markets. Subtonomy’s study reveals, for example, that: 97% are using at least one social media platform 88% are watching the latest movies or streaming TV 86% are paying bills or reading news online 74% are using their mobiles to work from home or to access video conferencing apps 56% are gaming on their handsets 28% are controlling smart home applications.

World-class solutions from Subtonomy to address Telecom Technical Customer Support, AI chatbots, Automations, 5G service assurance and API integrations. Changing the Way the Telecoms Does Customer Support Today with AI and Automation Learn More Elevate every interaction, Eliminate frustration Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution. Watch how it works Watch how it works Watch how it works Watch how it works Why our Telecom Technical Customer Support stands out Tailored for Telecoms Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face. Intuitive and Powerful With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues. Fast, Informed Responses Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately. SubSearch – Your customers deserve speed and precision Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever. Explore SubSearch Self-Service – Empower customers to solve issues effortlessly Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best. Explore self-service AI Chatbots – Human-like conversations Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore AI Chatbots THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Real-world results from telecom leaders "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read the full story MIKAELA KOSKIJEV Business Developer, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read the full story BJØRN TORE GULLORD Head of Service Assurance Telia Norway "The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves." Play Telenor interview LISA LUNDBÄCK Product Manager Mobile Telenor Sweden Discover more

Subtonomy is the world-leading product provider for telecom customer support - offering a wide range from agent desktop, technical self-service and APIs. Subtonomy products Subtonomy offers a comprehensive product portfolio tailored to meet the critical needs of the telecom industry. Products for Telecom Customer Support SubSearch - Consolidated agent desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Read more Automation & Self service APIs Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. Read more CorpDash - Support your Enterprise Customers Proactively support your Enterprise Customers and ensure 5G quality with precision control. Automate SLA reporting, and proactively manage handovers and network slices – All in ONE dynamic solution. Read more BrandDash - analyze and benchmark MVNOs, brands & IoTs Benchmark and analyze slices of your network with ease. Get full picture of brand performance and detect misusage outside of contract and see number of devices and users. Read more Products for Telecom Service Assurance NocMap - Customer-centric performance in real-time Analyze network performance through the lens of customer impact and understand the real-world experiences of each customer. Read more Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Read more Crowds - Monitor your Smart Places With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. Read more SubCell - customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. Read more Interconnect - filter traffic by carrier or country Automatically analyze problematic destinations, plan destinations and do follow-up SLA:s and correlate user related issues with interconnect alarms. Read more Roamers - analyze ALL roaming traffic Significantly improve customer service experience for all roaming traffic and decrease complaint calls by 80% and improve case efficiency by 90%. Read more

AI-powered telecom customer support and APIs for CSPs from Subtonomy. Resolve issues faster with self-service, agent tools and diagnostics. Book a tailored demo. TAILORED FOR TELECOMS Telecom Customer Support, Supercharged with AI. Always On. Resolve issues instantly with AI chat, agent tools, and network-aware diagnostics – built for CSPs and ready to plug into your existing stack. Book a demo See how it works TRUSTED BY REX HAS MOVED. Data Retention, Location Data, LI & SAR now live at Subtonomy REX. Visit REX Why CSPs choose Subtonomy AI-powered telecom customer support for CSPs – self-service, agent assist & network-aware diagnostics. Explore solutions Automate first-line tech support, give customers instant, accurate answers Automate first-line tech support with AI chat and guided troubleshooting that delivers instant and accurate answers. Cut wait times, boost CSAT Resolve more requests in self-service, chat without human handoffs Resolve more requests in self-service and chat without human handoffs. Deflect to digital, reduce OPEX Unify the agent desktop, end swivel-chair Unify customer, device, and network context in ONE single agent desktop to lift FCR and shrink AHT. Supercharge your agents Diagnose what matters in seconds Pinpoint faults across broadband, mobile, and FWA using network-aware insights to cut AHT. Diagnose what matters Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Bring Subtonomy’s AI capabilities into your own apps, portals, and chatbots – securely and at scale – through our proven APIs. Talk to an Expert Power chatbots & voicebots with network-aware answers Surface a 360° customer view in the agent desktop Diagnose issues in real-time and triage intelligently Detect outages and notify customers proactively Enable self-service checks and guided troubleshooting Verify subscription status instantly to speed resolution Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall, EVP Sales & Marketing Subtonomy Don't listen to us. Listen to them. Bjørn Tore Gullord Head of Service Assurance & Operation, Telia Norge "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Lisa Lundbäck Mobile Product Manager, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.” What you can do with Subtonomy AI Self-Service & Chat Support Give customers instant, accurate answers with network-aware AI that understands telecom issues. Learn more Agent Assist & Desktop All context in one place — customer, device, and network — so agents resolve complex cases faster. Learn more Proactive Diagnostics & Automations Detect, triage, and automate fixes based on customer impact across mobile, broadband, and FWA. Learn more Recent news, articles and more Read more Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > Ready to see it live? We’ll tailor a demo to your environment and priority use-cases.