World-class solutions from Subtonomy to address Telecom Technical Customer Support, AI chatbots, Automations, 5G service assurance and API integrations. Home / Solutions / Changing the Way the Telecoms Does Customer Support Today with AI and Automation Learn More Elevate every interaction, Eliminate frustration Your customers deserve effortless support, and your agents need the right tools to deliver it. Subtonomy’s AI-powered, automation-driven solutions revolutionize telecom customer care by empowering self-service, simplifying processes, and enabling proactive resolution. Watch how it works Watch how it works Watch how it works Watch how it works Why our Telecom Technical Customer Support stands out Tailored for Telecoms Our tools are designed specifically for telecom operators, addressing the unique challenges your support teams face. Intuitive and Powerful With user-friendly interfaces and robust and futureproofed functionality, our tools empower your support agents to quickly resolve technical issues. Fast, Informed Responses Equip your team with real-time insights and data, allowing them to resolve customer concerns swiftly and accurately. SubSearch – Your customers deserve speed and precision Deliver instant answers through seamless integrations and real-time data access. SubSearch enables your agents to locate and resolve technical issues faster than ever. Explore SubSearch Self-Service – Empower customers to solve issues effortlessly Why wait on hold? Our self-service tools empower customers to solve problems quickly and efficiently on their own. Built for telecoms, it’s customer empowerment at its best. Explore self-service AI Chatbots – Human-like conversations Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore AI Chatbots THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satisfied client base. Real-world results from telecom leaders "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." Read the full story MIKAELA KOSKIJEV Business Developer, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Read the full story BJØRN TORE GULLORD Head of Service Assurance Telia Norway "The result from all of this is reduced queue times and less handling time for our customers, when calling our customer service. They also get better opportunities for self-service, and whenever they call our customer service, they don't have to repeat themselves." Play Telenor interview LISA LUNDBÄCK Product Manager Mobile Telenor Sweden Discover more Frequently Asked Questions about Telecom Technical Customer Support Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Tech Support and the Subtonomy platform. How does Subtonomy reduce pressure on technical customer support? Subtonomy reduces support volume by providing self-service tools and proactive notifications. By informing customers about network issues before they call and empowering them to troubleshoot independently, operators can significantly decrease inbound ticket rates and lower operational costs. Can customer support agents see network issues in real-time? Yes. Subtonomy provides support agents with real-time visibility into both network performance and the individual subscriber's experience. This allows for immediate diagnostics, reducing the need for technical escalations and improving first-contact resolution. Which KPIs are most improved by automating technical support? Telecom operators typically see a significant boost in First Contact Resolution (FCR), a reduction in Average Handle Time (AHT), and a marked increase in Net Promoter Score (NPS) due to faster, more accurate problem-solving. Does the platform support proactive fault handling? Absolutely. The platform identifies network anomalies as they happen and can automatically trigger mass notifications to affected users. This "proactive reach-out" prevents a surge of calls to the support center during outages. How does Subtonomy integrate with existing CRM and OSS systems? Subtonomy is built for seamless integration via robust APIs. It feeds real-time network data directly into your existing CRM (like Salesforce or Microsoft Dynamics) and OSS workflows, ensuring agents have a "single pane of glass" view without switching applications. Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Real-time network data analysis for telecom customer support. Subtonomy pre-analyses all network and customer data for self-service, agents and AI. TAILORED FOR TELECOMS Telecom Customer Support, Supercharged with AI. Always On. Resolve issues instantly with AI chat, agent tools, and pre-analyzed real-time network data – built for CSPs and ready to plug into your existing stack. Book a demo See how it works TRUSTED BY Why CSPs choose Subtonomy Subtonomy provides real-time network data analysis for communication service providers — aggregating, mediating and pre-analysing all network and customer data in one platform, then serving it to self-service channels, support agents and AI agents. Explore solutions Automate first-line tech support, give customers instant, accurate answers Automate first-line tech support with AI chat and guided troubleshooting that delivers instant and accurate answers. Cut wait times, boost CSAT Resolve more requests in self-service, chat without human handoffs Resolve more requests in self-service and chat without human handoffs. Deflect to digital, reduce OPEX Unify the agent desktop, end swivel-chair Unify customer, device, and network context in ONE single agent desktop to lift FCR and shrink AHT. Supercharge your agents Diagnose what matters in seconds Pinpoint faults across broadband, mobile, and FWA using network-aware insights to cut AHT. Diagnose what matters Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Integration-ready APIs for CSPs tools Bring Subtonomy’s AI capabilities into your own apps, portals, and chatbots – securely and at scale – through our proven APIs. Talk to an Expert Power chatbots & voicebots with network-aware answers Surface a 360° customer view in the agent desktop Diagnose issues in real-time and triage intelligently Detect outages and notify customers proactively Enable self-service checks and guided troubleshooting Verify subscription status instantly to speed resolution Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall, EVP Sales & Marketing Subtonomy Don't listen to us. Listen to them. Bjørn Tore Gullord Head of Service Assurance & Operation, Telia Norge "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." Lisa Lundbäck Mobile Product Manager, Telenor Sweden "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers.” What you can do with Subtonomy AI Self-Service & Chat Support Give customers instant, accurate answers with network-aware AI that understands telecom issues. Discover AI Self-Service Agent Assist & Desktop All context in one place — customer, device, and network — so agents resolve complex cases faster. Explore SubSearch Proactive Diagnostics & Automations Detect, triage, and automate fixes based on customer impact across mobile, broadband, and FWA. Discover Proactive Diagnostics Recent news, articles and more Read all posts Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > Ready to see it live? We’ll tailor a demo to your environment and priority use-cases.

Telia Norway improves the roaming customer experience while improve efficiency internally with Roamers NOC app from Subtonomy. Home / Insights / Customers / Telia Norway manage new roaming behavior with Subtonomy Roamers By implementing Subtonomy Roamers, Telia Norway has been able to improve the user experience for their roaming subscribers while the work of handling roaming traffic has been made more efficient internally. Dec, 2017 Telia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means subscribers also put higher demands on their user experience while abroad. Telia used to have a somewhat reactive approach when handling subscribers abroad with network data coming from different sources without a clear overview of roaming stats. About Telia Norway Telia Norway is a nationwide Norwegian mobile operator with more than 2.6M subscribers. It is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. In March 2016 Telia, as the first operator in Norway, launched their “Roam like home” offer, allowing subscribers to roam freely without extra charge in the Nordic and Baltic countries. In June 2017 the free roaming was expanded to cover all EU countries and Switzerland, in line with the new EU regulations. This meant an increase in roaming traffic for Telia, both in terms of users and volume of data per user. This new behavior also put new demands on Telia. With customers starting to use their devices the same way abroad as at home meant they also expected a similar user experience abroad. Managing the user experience of roamers was historically done rather reactively. Faults in a particular country were picked up if enough roaming users in that country started complaining. It was also difficult to get an instant overview of all roaming trends for different countries since data needed to be gathered and aggregated from different places. "We are very happy with how we work with Roamers. We use it every day, mainly for KPI:s and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." BJØRN TORE GULLORD | Head of Service Assurance & Operation @ Telia Norge Let's talk about Numbers: 80% REDUCED COMPLAINT CALLS 90% REDUCED ROAMING AHT CX OVERALL IMPROVED Solution and Results The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Since implementing Subtonomy Roamers, Telia is able to proactively work on service performance issues. While before, they would wait for customers to complain before starting trouble-shooting, a process that could easily take 30min or more, it is now done directly. A specific example of this is when a CSP in one of the major western European countries had issues during the Summer of 2017. Calls could not be set up properly and Telia could see KPI:s going down for that CSP in real-time as well as how many of their subscribers were affected. A traffic redirection moving all subscribers to the other CSP:s in the country was then done. Roaming reports and dashboards are now also generated automatically in an instant, something that before could take hours when manually gathered and put together from different systems. This has led to a much more effective way of working, but the overall gain is how it drives improved user experience. Both on a network level since issues are noted and analyzed directly, but also when customers are in contact with support since the availability of these reports has increased the rate with which roaming issues can be solved while the customer is on the line, without the need for escalations. “The overall roaming behavior is really changing globally and it’s clear CSP:s need to start thinking of foreign partner networks almost as an extension of their own. Working with Telia Norway on this has been extremely interesting and together we have managed to lift the user experience for their roaming subscribers while also automating a lot of their internal work, making it a win on many levels. While working together, I think it’s especially fun to see how Telia constantly(!) keep their end-users in mind when evaluating different functionalities.“ Andreas Jörbeck | CEO at Subtonomy

Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. / About / Career / Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

The Telecom Customer Support market study 2023 maps trends, challenges and future investments in technical customer support in South Africa. Home / Insights / Attitudes to Customer Support in South Africa 2023 The global wave of increased digitalization hasn’t bypassed Southern Africa. As internet access has grown, and smartphone penetration increased, its youthful population and rapid urbanization have emerged as strong drivers of increased digitalization. When they get online, South Africans quickly adopt similar behaviors to those seen in mature Western European markets. Subtonomy’s study reveals, for example, that: 97% are using at least one social media platform 88% are watching the latest movies or streaming TV 86% are paying bills or reading news online 74% are using their mobiles to work from home or to access video conferencing apps 56% are gaming on their handsets 28% are controlling smart home applications.

Supercharge telecom support with SubSearch. Our agent assist gives CSRs, CSMs & CX Managers a 360° view to boost FCR, cut AHT by 47%, and automate 75% of support. Home / Products / SubSearch - Consolidated Agent Desktop First-Class Telecom Support Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips , enabling them to deliver first-class care , reduce call times, and proactively solve issues. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. How it works: From siloed data to empowered teams STEP 1 INGEST AND INTEGRATE ALL YOUR DATA The core Subtonomy Platform connects to all your sources. Plug into your existing tech stack, network probes, OSS/BSS, CRM, billing, and more, with our integration-ready APIs. We ingest and enrich terabytes of data in real-time STEP 2 ANALYZE AND CORRELATE IN REAL-TIME The Subtonomy platform's powerful ML engine contextualizes this data 24/7. It correlates network events with individual customer experiences, identifies root causes, and generates network-aware diagnostics and actionable insights for any customer, service, or network cell. STEP 3 POWER DIGITAL SELF-SERVICE VIA API The platform's insights are delivered via API to your digital channels. Deflect routine tickets by powering your chatbots, customer apps, and IVR with real, network-aware answers to automate 75% of routine technical support. STEP 4 EMPOWER 1ST LINE ' SUPPORT HEROES ' VIA SUBSEARCH SubSearch delivers this same unified intelligence to your first-line agents. This is true agent assist: we guide agents with real-time context and diagnostics, empowering them with one-click troubleshooting to boost FCR and become 'customer heroes'. STEP 5 EQUIP 2ND LINE AND EXPERTS WITH DEEP DIAGNOSTICS SubSearch provides the deep diagnostics your 2nd line support and technical experts need. They use the same platform and interface to access rich historical data, pre-analyzed map views, and advanced analytics to solve the most complex issues without escalation and cut AHT. Tailored benefits for your entire service team For Customer Service Managers: Build a team of Support Heroes Turn your call center into a hub of excellence. The platform's unified data, delivered through SubSearch, gives your agents the confidence and the answers to solve issues on the first call. This slashes AHT by 47%, reduces escalations by 60%, and dramatically cuts new agent training time. For Product Managers: All service insights at your fingertips SubSearch is your first window into rich, real-world data. See what network issues are really driving calls. Use the pre-analyzed map views and customer history within SubSearch to spot performance trends and inform your network and product strategy. For CX Managers: Drive digital transformation & customer loyalty Drive true digitalization and CX. The SubSearch solution, including its self-service APIs, provides the unified insight to automate 75% of routine support, dramatically decreasing service costs . This enables personalized, omni-channel support 24/7 by powering your digital channels with the same trusted data your agents use. This seamless experience improves customer loyalty , stops churn, and reveals service insights to enable new revenue streams. The complete toolkit for First-Class Support Deliver an exceptional experience across all your support channels. The Subtonomy platform unifies your data, and our applications deliver it where you need it most. Combine SubSearch for your agents with our Self-Service APIs for your digital channels to create a seamless, intelligent support ecosystem One-click troubleshooting Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. Seamless support in a second (real-time & historical data) No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time. Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue. Pre-analyzed map search & Google Maps integration SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view. The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance. Proven results from leading European Telecom Operators 75% AUTOMATED TECH SUPPORT 60% REDUCED ESCALATIONS 47% DECREASED CASE AHT 20% REDUCED CALLS TO CONTACT CENTER We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge The Complete Subtonomy Support Application Suite Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more Support enterprise customers CorpDash empowers your team to pinpoint underperforming enterprises and resolve issues before they disrupt relationships. With advanced 5G control, automated SLA reporting, and real-time insights, you’ll be able to enhance service quality, unlock cross-sell opportunities, and proactively manage networks - all from one seamless platform. Discover more Frequently Asked Questions about SubSearch Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the SubSearch and the Subtonomy platform. What is Subtonomy SubSearch? SubSearch is a unified agent desktop application that runs on the Subtonomy Platform. It gives telecom support agents a 360° view of customer and network data to solve issues faster and provide first-class care. Do I need the Subtonomy Platform to use SubSearch? Yes. The Subtonomy Platform is the essential foundation for the SubSearch application. The platform connects to all your data sources and provides the real-time and historical analysis, while SubSearch is the application that delivers those powerful insights to your teams. How does SubSearch empower support agents? SubSearch empowers agents by providing them all the data (network, device, service, billing) in one place and at single customer level. The platform's analysis provides clear root causes and next-best actions, eliminating guesswork and turning agents into "support heroes" who can solve problems on the first call. How long does it take to launch SubSearch and the Subtonomy Platform? A typical project to launch the Subtonomy Platform and SubSearch takes 3-6 months, largely depending on the number of data sources that are part of the project. Once the platform is up and running, adding new applications on top of it is done in just a couple of days or weeks. You can read how Telia Finland describes their implementation project here. What is the pricing structure for SubSearch? SubSearch is offered as a SaaS license. Our pricing is primarily based on the number of IMSIs (subscribers) on your platform, and we include a generous number of licenses for your support agents. We want as many people as possible within your organization, from customer service agents to product and CX teams, to learn from the insights. This model ensures the application and platform remain an "evergreen" source of value for your entire business. SubSearch in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the SubSearch application to empower their teams, reduce costs, and deliver first-class care. From Telia Finland's rapid implementation to Telia Estonia's 60% reduction in escalations and Telia Sweden's boost in support efficiency , the results are clear. Explore these highlights below or see all our customer cases for more. Telia Company delivers excellent customer experience Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. Home / About / About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon OPEN POSITIONS Senior Frontend Developer (React) Read about the job Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Home / Products / Roamers - Command ALL your Global Traffic See exactly how Roaming performs across countries and operators Roaming traffic is growing fast, and so is its complexity. Subtonomy Roamers provides your teams with a real-time overview of outbound and inbound performance, enabling you to detect issues early, identify affected users instantly, and act before complaints escalate – securing revenue from every connection. Book demo Learn more TRUSTED BY Turn roaming complexity into operational control Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. But as the market becomes more competitive, telecom operators must find new ways to stand out. True differentiation now hinges on delivering exceptional customer experiences, proactive care, and maintaining complete visibility into roaming behaviors. While roaming promotions and the removal of EU charges have surged traffic, they have also increased the complexity of maintaining a seamless experience abroad. Silent roamers, users active in the network but not utilizing services, often represent a massive untapped opportunity. Our solution empowers you to identify and engage this group while ensuring your high-value travelers stay connected. Roaming issues are hard to spot before customers feel them Roaming performance depends on multiple countries, operators, networks, and subscriber behaviors. That makes it difficult to know where issues are happening, how many users are affected, and whether the problem is isolated or widespread. Without clear visibility, teams are forced into reactive troubleshooting, complaint volumes rise, and valuable roaming revenue is put at risk. Your command center for roaming performance Subtonomy Roamers gives you instant visibility into roaming performance across your entire footprint, live or historical, global or filtered by country, operator, brand, or subscriber. Monitor outbound roamers abroad, inbound visitors on your network, and silent roamers in one place. With real-time KPIs, trend analysis, and machine learning anomaly detection, your teams can identify issues faster and act before they impact customers. Built for NOC, service assurance, and customer support teams, Subtonomy Roamers provides real-time visibility, adaptive alarm thresholds, and deep drill-down capabilities so you can see what is happening, where it is happening, and exactly which customers are affected. Monitor all roaming traffic in real time With Roamers, you get an instant overview of the roaming situation — current, historical, global, or filtered per country or operator. Monitor main roaming KPIs for outbound and inbound roamers, view silent roamers alongside steering and blocking KPIs, see the most frequent roaming countries, and filter on your own brands. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Prioritize with customer impact in view In the comprehensive alarm table, KPIs and trends are presented in real time, allowing your NOC / SOC teams to see overall performance on country-, CSP-, and subscriber-level. That means you do not just detect that something is wrong, you also understand how many users are affected and where to focus first. Visualize performance across countries See service performance across your roaming landscape in a clear, color-coded interface that makes current alarms per country stand out immediately. You can quickly identify affected countries and operators, understand how many users are impacted, and drill down to a specific country, operator or subscriber / MISI to further investigate the underlying problem. Proven results from leading European Telecom Operators 80% CUT OF COMPLAINTS CALLS THANKS TO CLEAR, PROACTIVE COMMUNICATION 90% FASTER ISSUE RESOLUTION WITH ADVANCED ROOT CAUSE ANALYSIS 24/7 ROAMING SUPPORT. EMPOWER CUSTOMERS WITH SELF-SERVICE CONTROL. VIA ROAMING ALARMS AND API THEY CAN INSTANTLY SWITCH BETWEEN PROVIDERS CSAT IMPROVE SATISFACTION, SCORES AND RETENTION WITH TRANSPARENT AND EFFORTLESS ROAMING EXPERIENCES. Proven results from leading European Telecom Operators "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @ Telia Norway Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Frequently Asked Questions about Roamers Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Roamers application and the Subtonomy platform. How does Roamers help increase revenue? By identifying "silent roamers," we provide the data needed to launch targeted engagement campaigns. Additionally, real-time monitoring of inbound traffic helps optimize steering and protect interconnect revenue. Does the system support 5G roaming? Yes. Subtonomy Roamers provides a unified, real-time view across all technologies, including 2G, 3G, 4G, and 5G, ensuring performance across your entire footprint. Can it distinguish between different brands or MVNOs? Absolutely. You can filter all KPIs and trends by flagship brand, low-cost brands, or specific MVNOs to see exactly how different segments are performing. How long does it take to set up the alarms module? There is no manual setup. The system begins learning your network patterns immediately, providing intelligent, automated alerting that adapts to seasonal trends and traffic shifts. Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.