CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?
Employee churn certainly isn’t new in the customer service world, where turnover rates are consistently between 30 and 45% globally.
top of page
SUBTONOMY BLOG
- Mar 3, 2020
- 4 min
What changes will we see in customer support with 5G?
5G with all its features and promises is here and lots will change with it. But what will it mean for an operator’s customer support?...
- May 28, 2019
- 3 min
Tier 2 operator improving enterprise experience with CorpDash
With high focus on enterprise customers, this Tier 2 mobile operator has deployed Subtonomy CorpDash. They can monitor all enterprise...
- Oct 10, 2017
- 3 min
Connectivity is king – winning the enterprise segment as a CSP
I’ve commented here before how the overall mobile market growth (for US and EU that is) is slowing down, but there is a segment that is...
bottom of page