Subtonomy Blog

A recent article by Analysys Mason highlighted the emergence of customer experience index (CEI) as a measure. Older measures of customer satisfaction (such as NPS) are limited in their accuracy and usefulness. Such methods offer static snapshots of experience which don’t relate to satisfaction, help CSPs understand what is influencing the score, or reveal what can be done to change it. The Power of CEI CEI has emerged as a more dynamic way of measuring experience that is gra

The Summer Surge: A Challenge for Mobile Networks As festival season in Europe gets underway, the role of telecoms in delivering a great...

Subtonomy SubCell provides the insight operators need to manage both the roll out of their new 5G networks and the sunsetting of 2G & 3G.

5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?

For FWA to work as expected by customers, a level of insight that many service providers haven’t traditionally had is necessary.

What if service providers could insulate against future change and extend the life of their passive probes?

As we become ever-more reliant upon them for an increasing number of everyday activities and services, reliability is now the number 1 issue

Customer service has often been a reactive activity for CSPs.

Most mobile networks are a very diverse environment, built out through the years with ever-ongoing transformations, both in the radio,...

– staff staring at walls full of screens beware In recent years mobile operators have talked about turning their Network Operating Center...

For a HLR migration of this scale it was vital to monitor service performance in real-time. Using Subtonomy NocMap, Telenor Sweden’s engineering team monitored key KPIs