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Customer service has often been a reactive activity for CSP’s. When customer complaints come in, they are, in best case, mapped to known...

Most mobile networks are a very diverse environment, built out through the years with ever-ongoing transformations, both in the radio,...

In recent years mobile operators have talked about turning their Network Operating Center (NOC) into a Service Operating Center (SOC)....

Quite a bit has been happening in the European roaming market in recent years. According to a report by Deloitte, back in 2012 almost...