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Tier 2 Telecom Operator Improving Enterprise Service Experience with CorpDash

Updated: Jun 27

Tier 2 operator improving Enterprise Service Experience with CorpDash

MNO monitors SLAs in real-time with CorpDash

With a high focus on enterprise customers, this Tier 2 Mobile Network Operator (MNO) has deployed Subtonomy CorpDash. They can monitor all enterprise customers’ SLAs (Service Level Agreements) in real-time allowing for better service performance and more transparent customer dialogue.

Notifications are only sent to customers predicted to be affected

By automating email notifications, only sending to users predicted to be affected by certain service degradation issues, the number of sent customer emails has also significantly decreased. Supported by CorpDash, the operator has further increased customer satisfaction in the enterprise segment.

Stronger enterprise customer relation

90 times faster report exports

99% fewer maintenance email notifications

Challenge - follow-up on SLAs

Enterprise customers have always had a high priority for this operator and one key element for following up the service delivery is to sign SLAs on certain service performance in the network. Traditionally, it has not been trivial to see whether or not these SLAs are met.

Overall traffic can easily be reported for e.g. certain geographical locations and sites where an enterprise is present. However, it is far more complex to make sure only the actual traffic for all subscribers belonging to that specific enterprise is counted, risking a misleading report and ambiguous interpretations of the SLA fulfillment.

Another issue is how planned technical maintenance has been communicated to enterprise customers. There is constant maintenance ongoing to improve the network. Previously, email notifications were sent out to inform customers if planned work might affect performance. These notifications were manually processed and sent out to all enterprise customers leading to large numbers of irrelevant information emails to the majority of customers.


Subtonomy CorpDash monitors service performance for the enterprise segment in real-time. The operator can now monitor SLAs for a certain customer, including only traffic generated by that customer’s users, and also see if SLAs are met in all defined geographical areas for the specific customer.

Reports and dashboards with tailored information are generated and shared within the operator, and also directly with their customers. The maintenance work functionality in CorpDash uses predictive analytics to view which subscribers are likely to be affected by future planned maintenance work and automatically trigger mail notifications only to these affected subscribers.


By monitoring SLAs and capturing potential issues in real-time, the operator has increased the overall service performance delivery to their enterprise customers. Customized enterprise reports that would take hours to prepare are now done instantly, with a 90-times reduction in time, on an average.

The operator can now have more constructive dialogues with their customers. Enterprise customers feel more confident when they now have transparent data available if needed.

Activating the automatic maintenance work mail notifications has reduced the maintenance messages by 99%, with positive feedback from customers who now feel they only get relevant information. All in all, this has led to a better and more transparent relationship with the enterprise customers.

Fredrik Edwall -EVP Sales & Marketing at Subtonomy, says:

“The operator and Subtonomy have had a close collaboration when working to further develop and evolve CorpDash and now seeing good results in the field is very exciting. Enterprise customers will only become even more important to operators and I’m happy that together we have managed to further enhance the experience for this segment.”


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