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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
Jan 23, 20232 min read
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Sep 20, 20223 min read
Elevating the Festival Experience: How Telecoms Can Keep You Connected at Europe’s Biggest Summer Events
Festival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the...
Jun 21, 20224 min read
Tier 2 Telecom Operator Improving Enterprise Service Experience with CorpDash
Subtonomy CorpDash improves Enterprise Customer Experience with 90x faster SLA reports, 99% fewer notifications, stronger relationships.
May 28, 20193 min read
Telia Estonia improves Customer Support Efficiency -cutting escalations by 60%
Telia Estonia improves customer experience and support efficiency by introducing Subtonomy SubSearch and self-service support solutions for
Nov 13, 20183 min read
Telenor Sweden leverages NocMap for seamless HLR-migration
For a HLR migration of this scale it was vital to monitor service performance in real-time. Using Subtonomy NocMap, Telenor Sweden’s engineering team monitored key KPIs
Jan 9, 20183 min read
Telia Norway handling new Roaming behavior with Subtonomy Roamers
Telia Norway improves roaming user experience for all customers with Roamers from Subtonomy
Dec 12, 20173 min read
Telenor Sweden improving Customer Care Efficiency with Subtonomy SubSearch
Telenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...
Sep 18, 20173 min read
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