Jan 232 minDoing a great job as Customer Service Rep is getting harderThe changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
Sep 20, 20223 minSubtonomy is providing service assurance for world's first FWA offering over 5G SASubtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Jun 21, 20224 minFestival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
May 28, 20193 minTier 2 operator improving enterprise experience with CorpDashWith high focus on enterprise customers, this Tier 2 mobile operator has deployed Subtonomy CorpDash. They can monitor all enterprise...
Nov 13, 20183 minTelia Estonia cutting escalations by 60% in customer supportTelia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch...
Jan 9, 20183 minTelenor Sweden using Subtonomy NocMap during successful HLR 2 SIM migrationTelenor Sweden did an HLR (Home Location Register) migration as part of modernizing their core network. The two existing HLR:s were to be...
Dec 12, 20173 minTelia Norway handling new roaming behavior with Subtonomy RoamersTelia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means...
Sep 18, 20173 minTelenor Sweden improving customer care efficiency with Subtonomy SubSearchTelenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...