Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
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- Sep 20, 2022
- 3 min
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
- Jun 21, 2022
- 4 min
Festival woes - When there’s rock and roll but no data to share the experience
Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
- May 28, 2019
- 3 min
Tier 2 operator improving enterprise experience with CorpDash
With high focus on enterprise customers, this Tier 2 mobile operator has deployed Subtonomy CorpDash. They can monitor all enterprise...
- Nov 13, 2018
- 3 min
Telia Estonia cutting escalations by 60% in customer support
Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch...
- Jan 9, 2018
- 3 min
Telenor Sweden using Subtonomy NocMap during successful HLR 2 SIM migration
Telenor Sweden did an HLR (Home Location Register) migration as part of modernizing their core network. The two existing HLR:s were to be...
- Dec 12, 2017
- 3 min
Telia Norway handling new roaming behavior with Subtonomy Roamers
Telia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means...
- Sep 18, 2017
- 3 min
Telenor Sweden improving customer care efficiency with Subtonomy SubSearch
Telenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...
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