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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Transforming 5G Customer Support: Turning Silence into Engagement
Discover 5 ways how to address silent customers to improve customer engagement and 5G support experience
Jul 2, 20242 min read
Three Sweden Enhancing the Marathon Experience with 5G Network Slicing
Three Sweden, Ericsson and media production company Mobilelinks joined forces to demonstrate the future of broadcasting for high-traffic
Jun 23, 20243 min read
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Mar 12, 20242 min read
Empowering Fixed Wireless Access (FWA) with greater network insight
5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?
Dec 22, 20233 min read
How data insight supports Fixed Wireless Access (FWA) success
For FWA to work as expected by customers, a level of insight that many service providers haven’t traditionally had is necessary.
Dec 22, 20234 min read
5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
Oct 31, 20225 min read
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Sep 20, 20223 min read
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
Sep 5, 20224 min read
Elevating the Festival Experience: How Telecoms Can Keep You Connected at Europe’s Biggest Summer Events
Festival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the...
Jun 21, 20224 min read
How to Boost Chatbot Performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Back in 2016 bots were spoken about by the...
Mar 7, 20224 min read
Why Silence Isn't Golden: The Need for Customer Interaction in 5G Customer Support
When customers don’t interact with their CSPs the result is a range of negative outcomes.
Feb 28, 20222 min read
Research: What customers want from 5G Support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
Feb 21, 20223 min read
5G & Telecom Customer Support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
Feb 14, 20224 min read
4 ways 5G will impact Telecom Customer Support
The rollout of 5G core in Europe is underway. We all probably agree that 5G will once again revolutionize the way we use mobile network...
Oct 5, 20215 min read
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