SubtonomyMar 74 minHow to boost chatbot performance in the 5G eraCSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
SubtonomyFeb 284 minWhy silence isn’t golden in customer support - it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
SubtonomyFeb 213 minResearch: what customers want from 5G support Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
SubtonomyFeb 144 minWhy smart CSPs are investing in 5G supportCSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
SubtonomyOct 5, 20215 min4 ways 5G will impact telco Customer Support The work of rolling out 5G core in Europe emerges. We all probably agree that 5G will once again revolutionize the way we use mobile...
