Oct 31, 20225 min5G Focus: Are you ready for the Metaverse?Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
Sep 20, 20223 minSubtonomy is providing service assurance for world's first FWA offering over 5G SASubtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Sep 5, 20224 minThe 5 things world-class 5G technical customer support should ALWAYS deliverSo what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
Jun 21, 20224 minFestival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
Mar 7, 20224 minHow to boost chatbot performance in the 5G eraCSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
Feb 28, 20224 minWhy silence isn’t golden in customer support - it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
Feb 21, 20223 minResearch: what customers want from 5G support Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
Feb 14, 20224 minWhy smart CSPs are investing in 5G supportCSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
Oct 5, 20215 min4 ways 5G will impact telco Customer Support The work of rolling out 5G core in Europe emerges. We all probably agree that 5G will once again revolutionize the way we use mobile...