5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
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- Sep 20, 2022
- 3 min
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
- Sep 5, 2022
- 4 min
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
- Jun 21, 2022
- 4 min
Festival woes - When there’s rock and roll but no data to share the experience
Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
- Oct 5, 2021
- 5 min
4 ways 5G will impact telco Customer Support
The work of rolling out 5G core in Europe emerges. We all probably agree that 5G will once again revolutionize the way we use mobile...
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