Intelligent Customer Support queueing - upgrading to Self-Service excellence
- Mar 12
- 2 min
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
- Feb 5
- 4 min
Empowering your CSR is the first step towards better Total Experience
- Dec 22, 2023
- 4 min
How data insight supports Fixed Wireless Access (FWA) success
- Dec 4, 2023
- 7 min
2024 Telecom industry trends and how get ahead of competition
- Nov 20, 2023
- 3 min
Extending the life of your passive telecom network probes
- Oct 30, 2023
- 4 min
Imagine a better customer experience and improve CEI with network probe data
- Oct 24, 2023
- 3 min
The role of network probes in the age of CX and Customer Experience Index
- Sep 26, 2023
- 3 min
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
- Apr 24, 2023
- 5 min
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
- Apr 4, 2023
- 1 min
Revolutionizing Telecom Customer Support: Insights from Andreas Jörbeck
- Feb 20, 2023
- 3 min
CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?
- Feb 6, 2023
- 2 min
Meeting the Customers’ Demand for DIY
- Jan 23, 2023
- 2 min
Doing a great job as Customer Service Rep is getting harder
- Jan 9, 2023
- 3 min
3 challenges for value-driven service and support - and how to address them
- Dec 19, 2022
- 4 min
Service excellence back on the customers' top priority list
- Oct 31, 2022
- 5 min
5G Focus: Are you ready for the Metaverse?
- Oct 24, 2022
- 3 min
It’s not the engineering, it’s the silence that’s frustrating
- Sep 5, 2022
- 4 min
The 5 things world-class 5G technical customer support should ALWAYS deliver
- Aug 22, 2022
- 4 min
Lightning-fast networks need lightning-fast support
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.