CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?





- Feb 6
- 2 min
Meeting the Customers’ Demand for DIY


- Jan 23
- 2 min
Doing a great job as Customer Service Rep is getting harder


- Jan 9
- 3 min
3 challenges for value-driven service and support - and how to address them


- Dec 19, 2022
- 4 min
Service excellence back on the customers' top priority list


- Oct 31, 2022
- 5 min
5G Focus: Are you ready for the Metaverse?


- Oct 24, 2022
- 3 min
It’s not the engineering, it’s the silence that’s frustrating


- Sep 5, 2022
- 4 min
The 5 things world-class 5G technical customer support should ALWAYS deliver


- Aug 22, 2022
- 4 min
Lightning-fast networks need lightning-fast support


- May 23, 2022
- 4 min
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints


- May 10, 2022
- 4 min
The Big Dig versus the Big Squeeze –


- Apr 26, 2022
- 3 min
3 customer support challenges all Asian CSPs face


- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era


- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support


- Feb 21, 2022
- 3 min
Research: what customers want from 5G support

- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support


- Oct 5, 2021
- 5 min
4 ways 5G will impact telco Customer Support


- May 12, 2021
- 3 min
Serve your customers and find the hidden gem


- Jan 20, 2021
- 3 min
How to drive competitive advantages through Technical Self-Service


- Nov 9, 2020
- 3 min
How to empower CS agents to provide the best service experience