Find our insights, white papers, webinars, guides and customer success stories. Download and enjoy! Insights Find our insights, white papers , events, webinars , guides and customer success stories. Download and enjoy! The AI Survey Report 2025 Subtonomy has teamed up with GMSA in this global AI Survey 2025, as a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report — giving you direct insights from mobile professionals worldwide. Download now The State of Telecom Customer Support in UAE 2024 The United Arab Emirates (UAE) has one of the world’s most advanced mobile networks. But how well do they support their customers' needs of service and support? This new research will give you all the insights. Download now Attitudes to Customer Support in South Africa 2023 This new research on the telecoms customer support market, looking at the South African market, which provides key insights into the online habits and customer support expectations of South Africans. Download now The state of Mobile & Broadband customer support 2022 This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support. Download now Annual Global Telecom Industry Survey 2021 Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Download now How telcos can create value with multi-faceted automation Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Download now The state of Telecom Technical Customer Support 2021 Discover trends, challenges and future investments in technical customer support in this market study from 2021. Download now Communication Service Provider technical support preferences 2020 Discover how consumer prefer to interact with their CSPs technical customer support in this market survey from 2020. Read now

Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Annual Global Industry Survey 2021 together with Telecoms.com Strong interest in automating customer service to support new 5G services Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey. We are delighted to share the results of this years in this special report. As usual, this year’s report begins with our comprehensive sweep of the telecoms landscape, before taking a deep dive into six specific areas that are critical to telecoms today and tomorrow. They are 5G, Digital Transformation, BSS Modernisation, Broadband, Open RAN, and Customer Service Automation. Here are some of the key findings: 5G initial deployment, 5G densification, and digital transformation top the investment priority list Seven out of ten respondents think 5G has met or exceeded their expectations More than half have security concerns around running telco applications in the public cloud Nearly half use a converged BSS stack to serve both consumers and enterprises Three-quarters believe government funding for broadband is not enough Nearly half have already deployed Open RAN or plan to do so soon Close to seven out of ten already offer or plan to offer APIs to enterprise customers to enable self-troubleshooting Please fill in the short form below to receive a copy of this report.

Telenor Sweden uses technical self-service API from Subtonomy in their technical customer support journey to improve the customer experience. Telenor's automated self-service offers improved customer experience Telenor Sweden has implemented technical self-service for their customers. The target has been to offer a faster service to customers while reducing support agent workload. Already after some use cases are live, they could see improvements and several common KPI's in customer service and an improved customer experience. Download this case to find out how Telenor's automated self-service offers improved customer experience.

Discover NocMap by Subtonomy. Get a real-time, geographical view of your entire network service performance. Detect anomalies with ML, analyze customer impact, and resolve issues faster. NocMap: Prioritize Network Efforts with Real-Time Customer Impact Staying on top of service performance is crucial to prevent a negative customer impact. Subtonomy's NocMap visualizes your entire service performance on a geographical map in real-time, providing your operations center with the full picture. The key is not just seeing an issue, but understanding its impact. NocMap instantly shows you how many users may be affected by poor service in any area, allowing your operations center to prioritize efforts based on actual customer impact and resolve the most critical issues faster. TRUSTED BY Why NocMap? Your Network Operations Center, empowered. The true measure of your network is your customer's experience. NocMap is built on this principle, offering a groundbreaking, customer-centric view of your service performance. It moves beyond traditional monitoring by visualizing the actual number of users affected by any disruption on a real-time map. This is the game-changing insight: the power to correlate technical alarms with real-world customer impact. Instead of just managing network nodes, you can now prioritize efforts correctly, safeguard customer satisfaction, and build loyalty. Real-time & historical view Visualize service quality metrics on a geographical map to identify issues faster and shorten resolution times. You can analyze this data historically or see performance as it happens, with data presented in real-time 5-minute intervals. ML anomaly detection Automatically calculate and detect anomalies in service performance using Machine Learning. NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels — ensuring precise prioritization for efficient resolution. Customer impact & prioritization NocMap's intuitive display indicates the severity and scale of issues, such as outages, on both service and subscriber levels. This allows you to see instantly how many users are affected, correlate low-level alarms with customer impact, and ensure precise prioritization for efficient resolution. Instant, color-coded alarms Get instant, color-coded alarms at the cluster, node, and site levels. Machine Learning sets the alarm thresholds. Deep-dive drilldown Zoom from high-level subscriber clusters down to individual sites and cells. 3rd-party integration Alarms can be sent to 3rd-party systems or individuals to cover specific issues. Experience the power of real-time network insights with NocMap In the realm of telecom service assurance, NocMap introduces a groundbreaking approach - analyzing network performance through the lens of customer impact. This isn't just about monitoring network nodes or data traffic; it's about understanding the real-world experiences of each customer. Unlike traditional systems, NocMap provides a unique perspective that reveals the actual number of customers affected by service disruptions. This insight is a game-changer in the industry. With this innovative approach, NocMap ensures that you're not just managing a network; you're safeguarding customer satisfaction and loyalty. Our technology dissects network performance from a customer-centric viewpoint, offering unparalleled insights into how service disruptions truly affect your user base. This enables proactive management and resolution of issues before they escalate into significant customer concerns. See your network and its customer impact Start with a high-level, real-time map of your entire network. Instantly see subscriber clusters, color-coded by performance, and understand the scale of any issue by seeing how many customers are affected in each area. Filter by technology (2G, 3G, 4G, 5G, WiFi) or services (Subscribers, Voice, Data, CSFB, Mobility) to understand the full picture. Drill down and find the source Don't just see a problem; find its source. From the main map, zoom in to see performance per cluster or individual site. Click any element to open a detailed information window with granular KPIs for voice and data . This allows you to quickly isolate the cause of a customer-affecting issue and drill down to the Subtonomy Graphs application for deeper technical analysis. Monitor node dashboards for technical triage Get a technical overview of your core infrastructure in the node dashboard. Instantly see how all your nodes (BSCs, RNCs, and TACs) are performing in real-time. A color-coded table indicates precisely which service is affected, helping your NOC team connect a high-level customer impact with the specific technical-level alarm. Conduct deep analysis with Graphs For the deepest technical analysis and fastest resolution, drill down from any node, site, or cell into the Graphs application. Analyze over 50 general KPIs and counters with aggregations from 10 seconds up to weekly. This allows you to drill down to individual events and perform deep analysis on release causes, VoLTE, or APN statistics. FWA: Visualize fixed routers in NocMap NocMap offers a complete visualization of network routers and their data, all mapped for ease of access. Users can tailor their view to focus on critical alerts by filtering for alarming routers. Additionally, customizable graphs allow for frequency-specific filtering, providing insights into data volumes and signal strengths. Proven results from leading European Telecom Operators We are very happy with the outcome of this HLR migration which did take lots of preparation. Using NocMap for monitoring during the migration was of great help for us. For a critical project like this, you cannot afford to wait several minutes to see if something goes wrong and NocMap let us see all graphs in real-time and had something happened we would have been able to just click in the graph to immediately get directed to the source of the issue. MAGNUS JOHANSSON Radio Planning @ Telenor Sweden Telenor Sweden modernized its HLR network using Subtonomy's NocMap for essential real-time monitoring. This safeguarded the customer experience during the seamless migration of 6 million SIMs and the consolidation of one HLR in just 14 hours. Read the full story CUSTOMER CASE Seamless network modernization with Telenor Sweden Frequently Asked Questions about NocMap Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the NocMap and the Subtonomy platform. What is Subtonomy NocMap? NocMap is a powerful application running on the Subtonomy Platform, which collects, pre-processes, and analyzes network data. NocMap visualizes this data as a geographical map in real-time. Unlike traditional systems that focus only on network elements, NocMap focuses on customer impact, showing you exactly how many users are affected by any service issue. How is NocMap different from a traditional NOC system? A traditional NOC system typically provides network-centric alarms (e.g., "Node is down"). NocMap provides a customer-centric view . It translates low-level alarms and performance data into real-world customer impact , so you can instantly see that "5,000 users in this area are experiencing poor service" and prioritize accordingly. How does NocMap work with other Subtonomy products like SubSearch? When you use both NocMap and SubSearch, you break down internal communication silos. Technical insights from NocMap (like a known outage) can be shared, providing detailed, real-time information to your support teams in SubSearch and even powering automated self-service channels. This ensures everyone is instantly working from the same data. Can I drill down from customer impact to root cause? Yes. This is a core workflow. You can start at the high-level customer-impact view on the map, then zoom from subscriber clusters down to individual sites and cells. From there, you can drill down directly into the Subtonomy Graphs application for a deep technical analysis to find the root cause. What kind of data can I see in NocMap? You can see real-time (e.g., 5-minute) and historical service quality metrics. The dashboard allows you to filter by technology (including 2G, 3G, 4G, 5G, and WiFi) and by services (including Subscribers, Voice, Data, and Mobility) . Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Subtonomy world-class solutions for telecoms customer support and network operations; 5G customer support, fixed wireless access and lawful intercept. Telecom Solutions - that goes above and beyond Digital technologies are transforming almost every aspect of our society at an unprecedented speed and scale – from AI in the connected home, to 5G-powered industries, remote working and metaverse-based gaming. Wherever they are and whatever they’re doing, one thing all your customers agree upon is the need to stay connected. Our Solutions The Total Solution for Telecom Customer Support Discover the most extensive solution for technical customer support that is tailored for the telecom industry. Meet today's challenges and ever increasing demands and deliver an outstanding customer service and support with a unified customer-centric view. Read more Revolutionize 5G FWA and Mobile Broadband Support Experience Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Read more Secure Data Retention and Geolocation Services Automate, secure and speed your responses to lawful mass geolocation, emergency call location and criminal investigations requests. While remaining completely compliant. Read more Consolidate multiple complex data sources Aggregate data from diverse sources - such as passive probes, BSS & OSS, cells, devices and more. Run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data setup evolves and get a real-time, individualized 360° view of customer experiences. Read more Solutions for Technical Customer Support Rethink Telecom Tech Support This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Put brains to your AI chatbot This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Level up Fixed Wireless Access and 5G Broadband This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Automations to ease your mind This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. 5G Service Assurance for all customers This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Speed responses to Lawful Requests This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information.

Subtonomy’s Data Platform enables telecom operators to monitor, analyze, and optimize network performance in real-time, driving operational efficiency and customer satisfaction. The Subtonomy Support Data Platform UNIFIED, PROACTIVE AND INTELLIGENT Subtonomy's integrated data platform consolidates complex telecom data into a single, unified source of truth, empowering support teams and self-service channels with real-time, actionable insights. A Unified Architecture for Customer Support The core challenge in telecom support is data chaos. Information is fragmented across BSS, OSS, and network silos, making it impossible for agents to get a quick, accurate answer. The Subtonomy platform is designed to solve this. It breaks down data silos by creating a single, pre-processed, and enriched data layer. This architecture shifts support from reactive to proactive, providing 1st line agents, 2nd line technicians, and AI-driven channels with a complete, 360-degree view of the customer's experience. This is the engine that drives lower Average Handle Time (AHT), higher First Contact Resolution (FCR), and improved customer satisfaction. Comprehensive Data Sources for a 360° View The platform is data-source agnostic, built to collect, process, and correlate data from every corner of the operator's ecosystem. NETWORK PERFORMANCE DATA (2G-5G & FIXED) Collects and analyzes real-time signaling from all mobile generations (2G-5G), passive probe data (XDRs), and network element logs to understand real-time service performance for voice, data, and streaming. For Fixed Wireless Access (FWA), it ingests AP/RGW (Access Point/Residential Gateway) data to troubleshoot single-customer performance and to visualize clusters of FWA devices on a map for proactive congestion management in the NOC. CUSTOMER AND BUSINESS DATA (BSS) Integrates with multiple CRMs, billing platforms (including CDRs for activity records), and provisioning systems to instantly connect any network event to a specific customer, their subscription, and their service history. SERVICE & TOPOLOGY DATA (OSS) Collects and maps data from service inventory, topology, and assurance systems to understand the complete service chain, from the handset to the core network. DEVICE & SUBSCRIBER DATA Collects device information (TAC), SIM details, and subscription status, allowing agents to instantly validate user equipment and service eligibility. Intelligent Enrichment & Seamless Integration The platform's true power lies not just in collecting data, but in correlating and enriching it to build a clear, simple story for a support agent or API. KEY DATA ENRICHMENTS The platform combines network data with critical business context from sources like CRM, site/cell and cell planning data, speed test results, and map providers (e.g., Google Maps) to provide a complete operational view. MULTI-CRM INTEGRATION Connects to and normalizes data from multiple parallel CRM, billing, and OSS systems simultaneously, presenting a single, unified view of the customer. FLEXIBLE API FRAMEWORK & DATA FEEDS Provides high-performance, pre-processed data via its Self-Service API framework to any channel. This is the engine that feeds: 1st Line Agent Desktops (e.g., SubSearch, CorpDash) AI Chatbots & IVRs Self-Service Applications 2nd Line Troubleshooting Tools MACHINE LEARNING (ML) ENGINE The platform's ML engine proactively analyzes network performance to find deviations and service degradations before customers call, identifying root causes and affected user groups. The Subtonomy Platform manages billions of data transactions daily All data is processed in real-time, with our Machine Learning engine used for finding deviations in service performance before they impact customers. The platform is a robust, carrier-grade system built to handle the extreme volume, velocity, and complexity of new data formats from 5G Standalone (SA) networks and massive IoT deployments. BUILD FOR SPEED This high-performance architecture is the key to successful customer support. In this environment, speed is the differentiator. A customer will not wait for a slow self-service channel. Our platform is built for this reality, delivering sub-second search results that make real-time support possible. ACTIONABLE INSIGHTS This speed is the key enabler for successful AI Chatbots and Self-Service APIs; if the search is slow, customers will abandon the channel and call support, defeating the purpose of automation. This performance transforms raw, technical data into actionable insights, presenting information in easy-to-understand graphs, anomaly diagrams, map-based views, and simple overview summaries. A Trusted, Secure and Scalable Platform The Subtonomy platform is a proven, carrier-grade solution implemented at leading operators. Security and integrity are at the core of its architecture. ISO 27001 CERTIFIED Subtonomy is ISO 27001:2022 certified. This demonstrates our commitment to the highest international standards for Information Security Management Systems (ISMS) across our product development, support, and business operations. FLEXIBLE DEPLOYMENT & LICENSE MODEL The platform is provided on a SaaS license model and can be installed either on-premise for full data sovereignty or in a private/public cloud environment to fit your IT strategy. STRICT, GRANULAR ACCESS CONTROL Enforces strict Rule- and Role-Based Access to ensure agents, technicians, and APIs only see the specific data required for their role. All actions are logged for complete traceability. FUTURE-PROOF & DATA SOURCE AGNOSTIC The platform is not locked into specific network vendors or IT system providers, making it a flexible, future-proof investment. SCALABLE BY DESIGN Our licensing model is built for scalability and includes an unlimited number of users (agents, 2nd line, etc.), ensuring the entire support organization can benefit without friction. FAST INSTALLATION PROCESS Go from order to system acceptance in just 3-6 months. Our efficient, streamlined process delivers a fully functional solution, not a multi-year integration project. ANY data source, ONE great support experience For example control plane data for both circuit switched and packet switched networks, user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed. Passive probes Anritsu, Polystar, Viavi, Netscout and more Billing data, TAP files, work orders and more. BSS Data Business Support Systems Network inventory, service orchestration and more. OSS Data Ericsson, Nokia, Huawei, ZTE

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Subtonomy Roamers Roaming analytics that drive revenue, loyalty, and efficiency Book demo Learn more TRUSTED BY DISCOVER MORE DISCOVER MORE Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. As international travel rebounds and 5G adoption accelerates, global roaming revenues are projected to exceed $20 billion in 2025, up 19% over pre-pandemic levels. But as roaming becomes more competitive, telecom operators need to stand out. Differentiation hinges on delivering exceptional customer experiences, proactive care, and complete visibility into roaming behaviors. With Subtonomy Roamers, you can transform every roaming session into a revenue opportunity, while building loyalty that keeps customers coming back. Key benefits of Subtonomy Roamers PROTECT AND GROW HIGH-MARGIN REVENUE Detect silent roamers, inbound visitors, and outbound travelers in real time Optimize bundle activations and steer traffic to preferred networks Capture your share of a $20B+ market without extra infrastructure costs BOOST EFFICIENCY AND REDUCE COSTS Cut complaint calls by up to 80% thanks to clear, proactive communication Resolve issues 90% faster with advanced root cause analysis tools Free up your teams to focus on high-value tasks instead of manual investigations DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES Empower customers with self-service control, using our Roaming alarms and API, they can instantly switch roaming providers if the quality drops Improve satisfaction and retention with transparent, effortless roaming journeys SEE EVERYTHING IN ONE PLATFORM Monitor inbound, outbound, and silent roaming in a single dashboard Track usage, performance, and revenue trends across networks and partners Prioritize the right actions with a clear view of how many customers are affected Your Command Center for Roaming Analytics Explore how Subtonomy Roamers visualizes, analyzes, and operationalizes roaming data, so your teams always stay one step ahead. Everything you need, all in one intuitive interface. Dynamic Roaming overview dashboard Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed. Roaming Traffic Alarm Map Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Comprehensive Alarm Table A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI. Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Don't take our word for it. Take theirs. "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @Telia Norway Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy has sponsored the AI in Customer Care chapter itn the GSMA AI Survey 2025, which gives you direct insights from mobile professionals GSMA AI Survey Report 2025 GSMA AI Survey Report 2025 AI is Transforming Telecom – Are You Ready? AI is reshaping industries at an unprecedented pace, and telecom is no exception. From predictive network management to AI-driven customer care, the impact is undeniable. But how prepared are telecom operators to harness this transformation? What challenges do they face? And do they have the right resources to ensure a strong return on investment? As a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report, which gives you direct insights from mobile professionals worldwide. Discover key findings across six critical areas: Managing the network Keeping the network safe and high-performing Unlocking commercial advantages with AI Transforming customer care Revolutionizing voice services Enhancing the user experience Download the full report to explore how AI is shaping the future of telecom.

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Automatically monitor and manage telecom interconnection links with a customer-centric service performance analysis from Subtonomy DISCOVER MORE DISCOVER MORE Interconnect Interconnect Interconnect Interconnect Monitor Interconnection Links Automatically monitor and manage your interconnection links with our cutting-edge application. Easily troubleshoot problematic destinations, plan new routes, manage SLAs, and correlate user issues with interconnect alarms. Our application provides intelligent alerts that seamlessly integrate with the SubSearch application for comprehensive oversight. TRUSTED BY Carrier Table: Interconnection KPIs Track KPIs for each Point Code pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Follow-up on SLAs. Filters: Country, Carrier, ISUP, SIP and SMS. Country Table: Interconnection KPIs Monitor KPIs for each country pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Filters: Country, Carrier, ISUP, SIP, SMS. Failed Table: Interconnection Failures Analyze failure distribution with the ability to drill down to individual failure causes for in-depth analysis. Filters: ISUP, MAP, SIP. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.

Crowds application enables real-time monitor of mobile network at events or at a specific venue. Meet specific KPI's, setup alarms and automate communication. Crowds Crowds Crowds Crowds Monitor your Smart Places. Instant and over time. With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. And with everything in one place, you’ll never be caught off guard. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Revolutionize venue monitoring: from pop-ups to smart established places For bigger gatherings, such as sport events and music festivals, there are many things to be handled. Network needs to be planned and optimized properly in advance and during the event. It needs to monitored in a good way so appropriate actions can be taken if something happens. Meanwhile reporting status and KPI's to different stakeholders. Afterwards a proper event follow-up is in place. When managing all this, it is not enough to just know the network behaviors; what users are attending, what devices they have and their usage behavior for a certain kind of event will be just as important. Monitor network related KPIs Crowds gives you control over how many users were served by your network, how much traffic they generated and how they perceived the delivered service quality. With the intuitive web interface it is easy to setup and mange new and previous events and venues. The user can filter and select a specific venue or event and time period to see network related KPIs, such as which cells are causing poor service experience during an event. An overview visualizes usage per day and services (voice / SMS / data) and number of active subscriber. It is possible to drill down to hourly data for each KPI. Different reports from each selected event can be generated and shared within your organization and it is possible at a later stage to go back and look at old events. 1. Calendar overview Access historical reports for both events and venues, tailored to your needs. In our system, a venue is defined by a specific cell configuration, while an event covers a designated time period. Get the comprehensive data you need, when you need it. 2. Cell footprint Gain insights into cell performance during events with a real-time breakdown of top-performing and underperforming cells. Make data-driven decisions to optimize your network. 3. Roamers per operator Get a comprehensive view of all users at an event, whether they're roaming or permanent. Our dashboard highlights key performance indicators, device usage, and service quality insights, enabling you to understand user behavior and experience in real time. 4. Easy stakeholder reports While delivering real-time reports and key performance indicators to stakeholders, our platform ensures robust post-event follow-ups. Equally crucial is understanding attendee profiles, device types, and usage patterns for each specific event. With Subtonomy, you get a 360˚ view for better decision-making. Advanced analytics In the side panel, easily filter by venue, event, or time frame to view critical network KPIs. Identify problematic cells affecting service quality during events. Our dashboard offers daily overviews of service usage — voice, SMS, data — and active subscriber counts. You can also delve into hourly KPI details. Generate and share event-specific reports across your organization, with the flexibility to revisit past data anytime. Cell Performance: Gain actionable insights into each event by identifying top-performing and underperforming cells. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark SUBTONOMY BLOG Festival woves - When there's rock and roll but no data to share the experience By Subtonomy on Jun 21, 2022 Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. Read more Get in touch for a free demo