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Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now

Automatically monitor and manage telecom interconnection links with a customer-centric service performance analysis from Subtonomy DISCOVER MORE DISCOVER MORE Interconnect Interconnect Interconnect Interconnect Monitor Interconnection Links Automatically monitor and manage your interconnection links with our cutting-edge application. Easily troubleshoot problematic destinations, plan new routes, manage SLAs, and correlate user issues with interconnect alarms. Our application provides intelligent alerts that seamlessly integrate with the SubSearch application for comprehensive oversight. TRUSTED BY Carrier Table: Interconnection KPIs Track KPIs for each Point Code pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Follow-up on SLAs. Filters: Country, Carrier, ISUP, SIP and SMS. Country Table: Interconnection KPIs Monitor KPIs for each country pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Filters: Country, Carrier, ISUP, SIP, SMS. Failed Table: Interconnection Failures Analyze failure distribution with the ability to drill down to individual failure causes for in-depth analysis. Filters: ISUP, MAP, SIP. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Telenor Sweden delivers exceptional 5G FWA services backed by telecom technical customer support solutions from Subtonomy. Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy.

Subtonomy’s Data Platform enables telecom operators to monitor, analyze, and optimize network performance in real-time, driving operational efficiency and customer satisfaction. The Subtonomy Support Data Platform UNIFIED, PROACTIVE AND INTELLIGENT Subtonomy's integrated data platform consolidates complex telecom data into a single, unified source of truth, empowering support teams and self-service channels with real-time, actionable insights. A Unified Architecture for Customer Support The core challenge in telecom support is data chaos. Information is fragmented across BSS, OSS, and network silos, making it impossible for agents to get a quick, accurate answer. The Subtonomy platform is designed to solve this. It breaks down data silos by creating a single, pre-processed, and enriched data layer. This architecture shifts support from reactive to proactive, providing 1st line agents, 2nd line technicians, and AI-driven channels with a complete, 360-degree view of the customer's experience. This is the engine that drives lower Average Handle Time (AHT), higher First Contact Resolution (FCR), and improved customer satisfaction. Comprehensive Data Sources for a 360° View The platform is data-source agnostic, built to collect, process, and correlate data from every corner of the operator's ecosystem. NETWORK PERFORMANCE DATA (2G-5G & FIXED) Collects and analyzes real-time signaling from all mobile generations (2G-5G), passive probe data (XDRs), and network element logs to understand real-time service performance for voice, data, and streaming. For Fixed Wireless Access (FWA), it ingests AP/RGW (Access Point/Residential Gateway) data to troubleshoot single-customer performance and to visualize clusters of FWA devices on a map for proactive congestion management in the NOC. CUSTOMER AND BUSINESS DATA (BSS) Integrates with multiple CRMs, billing platforms (including CDRs for activity records), and provisioning systems to instantly connect any network event to a specific customer, their subscription, and their service history. SERVICE & TOPOLOGY DATA (OSS) Collects and maps data from service inventory, topology, and assurance systems to understand the complete service chain, from the handset to the core network. DEVICE & SUBSCRIBER DATA Collects device information (TAC), SIM details, and subscription status, allowing agents to instantly validate user equipment and service eligibility. Intelligent Enrichment & Seamless Integration The platform's true power lies not just in collecting data, but in correlating and enriching it to build a clear, simple story for a support agent or API. KEY DATA ENRICHMENTS The platform combines network data with critical business context from sources like CRM, site/cell and cell planning data, speed test results, and map providers (e.g., Google Maps) to provide a complete operational view. MULTI-CRM INTEGRATION Connects to and normalizes data from multiple parallel CRM, billing, and OSS systems simultaneously, presenting a single, unified view of the customer. FLEXIBLE API FRAMEWORK & DATA FEEDS Provides high-performance, pre-processed data via its Self-Service API framework to any channel. This is the engine that feeds: 1st Line Agent Desktops (e.g., SubSearch, CorpDash) AI Chatbots & IVRs Self-Service Applications 2nd Line Troubleshooting Tools MACHINE LEARNING (ML) ENGINE The platform's ML engine proactively analyzes network performance to find deviations and service degradations before customers call, identifying root causes and affected user groups. The Subtonomy Platform manages billions of data transactions daily All data is processed in real-time, with our Machine Learning engine used for finding deviations in service performance before they impact customers. The platform is a robust, carrier-grade system built to handle the extreme volume, velocity, and complexity of new data formats from 5G Standalone (SA) networks and massive IoT deployments. BUILD FOR SPEED This high-performance architecture is the key to successful customer support. In this environment, speed is the differentiator. A customer will not wait for a slow self-service channel. Our platform is built for this reality, delivering sub-second search results that make real-time support possible. ACTIONABLE INSIGHTS This speed is the key enabler for successful AI Chatbots and Self-Service APIs; if the search is slow, customers will abandon the channel and call support, defeating the purpose of automation. This performance transforms raw, technical data into actionable insights, presenting information in easy-to-understand graphs, anomaly diagrams, map-based views, and simple overview summaries. A Trusted, Secure and Scalable Platform The Subtonomy platform is a proven, carrier-grade solution implemented at leading operators. Security and integrity are at the core of its architecture. ISO 27001 CERTIFIED Subtonomy is ISO 27001:2022 certified. This demonstrates our commitment to the highest international standards for Information Security Management Systems (ISMS) across our product development, support, and business operations. FLEXIBLE DEPLOYMENT & LICENSE MODEL The platform is provided on a SaaS license model and can be installed either on-premise for full data sovereignty or in a private/public cloud environment to fit your IT strategy. STRICT, GRANULAR ACCESS CONTROL Enforces strict Rule- and Role-Based Access to ensure agents, technicians, and APIs only see the specific data required for their role. All actions are logged for complete traceability. FUTURE-PROOF & DATA SOURCE AGNOSTIC The platform is not locked into specific network vendors or IT system providers, making it a flexible, future-proof investment. SCALABLE BY DESIGN Our licensing model is built for scalability and includes an unlimited number of users (agents, 2nd line, etc.), ensuring the entire support organization can benefit without friction. FAST INSTALLATION PROCESS Go from order to system acceptance in just 3-6 months. Our efficient, streamlined process delivers a fully functional solution, not a multi-year integration project. ANY data source, ONE great support experience For example control plane data for both circuit switched and packet switched networks, user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed. Passive probes Anritsu, Polystar, Viavi, Netscout and more Billing data, TAP files, work orders and more. BSS Data Business Support Systems Network inventory, service orchestration and more. OSS Data Ericsson, Nokia, Huawei, ZTE

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Telia Estonia cut escalations from technical customer support to the network engineering team by 60% with improved Telecom Support tools from Subtonomy. Telia Estonia cut customer support escalations by 60 % Telia Estonia uses self-service in their technical customer support journey. Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch application, the customer support agents are now able to see the service performance of subscribers in real-time and potential issues so they can provide a better service. This has led to faster support and fewer escalations. The Subtonomy platform is also used by Telia Estonia’s self-service, where subscribers can verify the performance of their service and the diagnostics functionality helps find solutions to potential issues. About Telia Estonia Telia is the leading telecommunications service provider in Estonia with more than 975 000 subscribers. The company is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. Telia Estonia has always had much focus on being able to help their customers fast. One major issue was when subscribers contacted customer support with technical issues. The agents did not have a clear overview of the delivered service performance for the subscriber and could not see clearly if there had been any technical issues that could have affected the subscriber. These tickets therefore often had to be escalated to the network engineering team to be investigated. This led to long lead times for the subscribers’ tickets to be resolved and it also took lots of resources. “Using big data for different purposes, such as finding technical issues and trigger alarms, is getting more and more important to us and it’s great to use Subtonomy’s API:s to retrieve this post-processed data from the network.” Roland Tyri – Development Manager at Telia Estonia Let’s talk about Numbers: 60% 60% 60% 60% fewer escalations 2hrs 2hrs 2hrs 2hrs faster troubleshooting API API API API used for self-service Solution and Results By introducing the Subtonomy SubSearch application to customer support, all agents are now able to see the service performance of a subscriber, in real-time and historically. Any deviations in the performance or any technical issues are flagged and highlighted. This allows customer support to help subscribers immediately with many issues without the need to escalate them internally for further investigation. Another action that Telia Estonia has taken to enable faster subscriber support is their launch of a self-service portal. Here, subscribers can log in and see how well their service has been performing and use the diagnostics functionality to see suggested solutions if they have had issues. The self-service uses, among other sources, Subtonomy’s platform API:s to collect network data as input for the service. Telia Estonia has been able to cut escalations from customer support to the network engineering team by 60% since implementing Subtonomy SubSearch. The time spent on investigating each case has been dramatically reduced, in some cases up to 2 hours in trouble-shooting time. Telia Estonia’s self-service has also helped to make customer care more efficient. 25% of customers with technical questions get their answers from the self-service without contacting helpdesk. “With Subtonomy, we have the ability to drill down network statistics to a single customer level and quickly and easily understand the reason for potentially bad performance and if it’s affecting other customers as well. It gives us the view of what actual impact our network KPI:s have on our customers.” Janno Viskus – Network Planning at Telia Estonia

Explore how SubCell revolutionizes radioplanning for mobile networks, ensuring peak performance and customer satisfaction with its customer-centric approach. DISCOVER MORE DISCOVER MORE SubCell SubCell SubCell SubCell Customer-Centric radio planning redefined TRUSTED BY Empower your telecom network with customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. With SubCell, navigate the future of network planning with confidence. Customer real-time & historical data Embrace customer-centric radioplanning by utilizing real-time or historical user and device data to enhance site and cell planning, avoiding congestion and optimizing network performance. Seamlessly manage the transition during the 2G and 3G sunset, maintaining a focus on customer needs. Customizable reports Generate tailored reports for selected areas, focusing on specific KPIs for targeted customer and device types, ensuring data-driven decisions. Detailed device analytics Enable a customer-centric approach with access to cell-level insights on device types and network usage (2G, 3G, 4G, 5G), driving strategic expansions, informed sunsetting, and improvements tailored to customer requirements. Advanced cell analysis with SubCell Map UI With SubCell’s streamlined web interface searching for cells, customers, and their devices is effortlessly simple, ensuring you're always a step ahead in planning and analysis. Crafting detailed, customizable reports becomes the norm, not the exception, enabling you to closely examine subscriber impact, device trends, and network performance. Our intuitive map UI brings your network to life, offering deep geographical insights with advanced selection tools for a thorough site evaluation at a glance. Whether analyzing a single site or multiple ones, importing cell/site lists, or selecting directly on the map, every subscriber's home address within your chosen area is clearly plotted, allowing for precise impact assessment. In-depth real-time cell analysis Utilize KPI filters to tailor your view, and with a click, delve into comprehensive KPI data or further explore with SubSearch from the IMSI. In the event of an incident, quickly compiling all pertinent customer information for effective analysis or communication with affected subscribers is seamless, with reports ready for review in Excel or back in our intuitive map interface, keeping your operations agile and informed. Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark Festival woves - When there's rock and roll but no data to share the experience SUBTONOMY BLOG Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. By Subtonomy on Jun 21, 2022 Read more Get in touch for a free demo

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Subtonomy has sponsored the AI in Customer Care chapter itn the GSMA AI Survey 2025, which gives you direct insights from mobile professionals GSMA AI Survey Report 2025 GSMA AI Survey Report 2025 AI is Transforming Telecom – Are You Ready? AI is reshaping industries at an unprecedented pace, and telecom is no exception. From predictive network management to AI-driven customer care, the impact is undeniable. But how prepared are telecom operators to harness this transformation? What challenges do they face? And do they have the right resources to ensure a strong return on investment? As a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report, which gives you direct insights from mobile professionals worldwide. Discover key findings across six critical areas: Managing the network Keeping the network safe and high-performing Unlocking commercial advantages with AI Transforming customer care Revolutionizing voice services Enhancing the user experience Download the full report to explore how AI is shaping the future of telecom.

The State of Telecom Customer Support in UAE share the latest insights from one of the world's most advanced telecom networks in the world. The State of Telecom Customer Support in 2024 The world of telecom customer support is changing fast! Are you ready to meet customer demands for faster, smarter, and more proactive support? Our State of Telecom Customer Support 2024 report maps out the key trends shaping the future of telecoms. Get your free copy to learn more! Download this report to find out Telecoms customers' expectations from operators What customers want from their provider Current customer support experience Recommendations to meet customers' support needs and desires to stay relevant and increase customer loyalty.

5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Scale Your 5G FWA Business with Precision From macro-network performance to the individual customer. As FWA adoption accelerates across Europe, the industry is shifting from “connection” to "quality" as the true retention driver. Subtonomy delivers the geospatial intelligence you need to assure service quality, manage capacity, and automate support. Book demo Learn more THE CHALLENGE Managing the FWA growth spurt Fixed Wireless Access has evolved from a niche technology into a mainstream broadband alternative. The key challenge in 2025 isn’t coverage — it’s capacity and Quality of Experience (QoE). When cells get congested, interference rises and customer frustration follows. Subtonomy brings network operations and customer support together with a single source of truth for the entire FWA lifecycle. THE COMPLETE VISIBILITY SOLUTION From network-wide aggregation to single customer support THE MACRO VIEW Aggregated signal quality & clustering Get a clear, immediate understanding of your FWA network’s true health. Our platform aggregates signal-quality data across your entire footprint, giving you a high-level view that can be explored down to specific clusters. Quality buckets: Every user is automatically categorized into Excellent, Good, Poor, or Unusable. Precise metrics: See exact user counts and percentages in each bucket (e.g., “3.2% of users are Unusable”). Cluster analysis: Instantly identify geographical hotspots where quality is degrading, enabling proactive action before dissatisfaction turns into churn. THE ANALYTICAL VIEW Multi-level filtering (cell, node, municipality) Move from insight to root cause with flexible, multi-level filtering. Drill through the network hierarchy to understand where capacity or coverage issues originate — from municipality-level trends down to the individual node and cell. Granular filtering: See for example, how many users in Vadstena Municipality currently have Unusable quality. Trend tracking: Compare performance over 1, 2, or 3 weeks to validate whether upgrades or changes have improved customer experience in a selected area. THE MICRO VIEW Individual Customer Support Empower agents to solve issues in seconds. Your agent will be empowered to identify if, and what trouble, the individual customer is experiencing and next best actions on how to resolve the potential issues. Real-time diagnostics: Give agents a live view of the customer's CPE status, historical signal strength (RSRP), and quality (SINR/RSRQ). Remote fixes: Verify router placement, check for local interference, or identify if the issue is a wider network fault, all without escalating to 2nd line support. One truth: The data agents see in SubSearch matches the aggregated data network engineers see in NocMap, creating a single source of truth for the organization. Transforming FWA complexity into clear insights See how Subtonomy turns reactive firefighting into proactive clarity. This short video shows how network engineers and support agents gain one shared view of the truth — accelerating troubleshooting, reducing handling times, and elevating the FWA experience. Telenor Sweden Transforming FWA Support with Subtonomy As Telenor scaled 5G FWA, customers expected fiber-like quality — but traditional mobile tools couldn’t show agents what was really happening in the home. With Subtonomy, Telenor gained a single, unified view of signal quality, congestion, and outdoor unit placement. CUSTOMER SUCCESS STORY “The result from all of this is reduced queue times and less handling time for our customers when they call customer service. They also get better opportunities for self-service and whenever they call our customer service they don’t have to repeat themselves.” Lisa Lundbäck Mobile Product Manager, Telenor Sweden Read full case study WHY SUBTONOMY Go beyond coverage — visualize the true radio reality To deliver a superior 5G FWA service, simple coverage maps aren't enough. Subtonomy empowers your team to visualize the complex radio metrics that dictate the actual user experience, turning data into actionable insights for support and operations. Advanced radio quality visualization (SINR & RSRQ) While many tools stop at signal strength (RSRP), we visualize the KPIs that define stability and speed: SINR (Signal-to-Interference-plus-Noise Ratio) and RSRQ (Reference Signal Received Quality). By tracking these essential metrics, you can distinguish between a user with a "strong signal" and one with a "good connection," ensuring customers get the lightning-fast internet they signed up for. Integrated congestion insights FWA is sensitive to capacity. We ingest and visualize Cell Congestion data from your network counters alongside individual user performance. This allows agents to instantly spot service anomalies caused by high network load. By pre-evaluating mobile network capacity in the support view, you can distinguish between a hardware issue and a temporary capacity crunch. Cell allocation validation A common issue in FWA is devices latching onto the "wrong" cell tower. Our platform allows you to validate if the outdoor unit is connected to the allocated 5G FWA cell or if it has drifted to a suboptimal neighbor. Agents can swiftly confirm connection status and, if needed, recommend outdoor unit adjustments or relocation to lock onto the correct, uncongested cell. Frequently Asked Questions about FWA Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the FWA solution and the Subtonomy platform. How do you help us manage network quality as FWA subscribers grow? As networks fill up, we help you conquer network congestion. By allowing you to pre-evaluate mobile network capacity and plan your future network capacity, we ensure you can maintain optimal service levels and preserve your brand's reputation even as volumes increase. This proactive approach avoids over-burdening the network. Why is validating cell allocation critical for FWA performance? Speed relies on the right connection. Our solution allows agents to swiftly confirm if the customer's outdoor unit is connected to the allocated 5G FWA cell. If a mismatch is found, agents receive expert recommendations to guide the customer in adjusting the unit for the best possible signal. Which KPIs are used to monitor the actual FWA customer experience? Beyond basic signal strength, we visualize critical quality metrics like SINR and RSRQ. This helps support agents spot service anomalies caused by cell congestion. Even if occasional cell congestion occurs, agents can quickly determine if the issue is network-related or hardware-related. How does the system handle real-time network congestion? We ingest data to visualize load. If there is a hitch, the agent dashboard lights up with expert recommendations. Agents can verify if the outdoor unit needs relocation or if the issue is due to temporary capacity constraints, ensuring the customer gets the lightning-fast internet they signed up for. How does Subtonomy streamline the FWA support agent workflow? FWA support is complex, so we streamline the workflow by consolidating all necessary tools in one interface. This gives agents a single view for speedy and efficient troubleshooting, removing the need to switch between multiple screens. Can customers resolve technical FWA issues via self-service? Yes. We empower customers in self-service channels via APIs. Through your app, customers can get guidance on installing units, advice on reboots, and clarification on whether issues stem from hardware or the network. This puts personalized tech support in your customers' pocket, open 24/7. How can we proactively alert customers about service anomalies? Using our accurate 360˚ customer-centric service view, you can identify specific clusters of impacted users. This allows you to instantly alert only customers affected by a service anomaly, providing a personalized experience and reducing inbound calls. THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Read more about FWA in our recent blog posts

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.