BrandDash provides insights and analytics, enabling telecoms to manage and enhance network performance for MVNOs, MNO sub-brands, partners and regulators efficiently. Home / Products / BrandDash - Proactive IoT, MVNO and Brands Analysis & Reporting Build Trust. Guarantee Service Quality. Grow Revenue. The European MVNO market is projected to reach EUR 124 billion by 2031. To capture your share, you need more than just a network — you need total visibility and transparency. BrandDash equips you to manage, support, and grow your partnerships with a single, powerful analytics platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Essential analytics for exceptional wholesale support In the competitive wholesale telecommunications landscape, delivering premium support cost-effectively is non-negotiable. BrandDash provides the pivotal insights and analytics you need to manage and enhance network performance for your MVNOs, MNO sub-brands, IoT partners, and even regulators. Our platform simplifies monitoring, visualizes key performance indicators, and ensures you maintain competitive service levels across your entire brand portfolio. A single Platform for all your stakeholders A successful wholesale operation requires managing the unique needs of diverse partners. BrandDash delivers tailored, granular insights for every part of your ecosystem, turning complex network data into clear, actionable intelligence. For MVNOs partners Empower your partners with the transparency they crave. Give them a dedicated view of their own performance, from regional service quality and data trends down to the specific handset models causing customer friction. This builds trust, reduces their support burden, and helps them manage their customer experience effectively. For internal brand managers Manage your entire portfolio with precision. Use the "traffic-light" overview to instantly assess the health of every sub-brand. Compare top and worst performers to ensure your premium brands deliver a premium experience, and use detailed Mean Opinion Score (MOS) and drop-rate data to protect brand integrity across all segments. For your sales & account managers Turn analytics into revenue. Equip your sales teams with concrete data to identify upsell opportunities. Stop revenue leakage. Identify unauthorized use of bandwidth, 5G, or subscriber numbers outside of active contracts. Show a partner which applications (e.g., video streaming) are dominating their data volume to sell them a higher-tier plan, or use handset performance data to identify partners who would benefit from 5G roaming packages. For your network & operations teams Go beyond simple alarms. Use the "Worst Performing Brands" list to prioritize optimization efforts. Drill down with detailed map clusters to find the root cause of regional issues, whether it's high call setup time, data drops, or paging fails — before they impact your partners. For your IoT & B2B managers Monitor what matters for machines. Go beyond consumer metrics to track the specific KPIs for your IoT clients. Visualize fleet locations with map clusters and track key metrics like mobility (paging success) and data setup fails to guarantee rock-solid reliability for critical B2B services. From high-level overview to root-cause analysis BrandDash gives you the power to see everything. Start with a portfolio-wide summary and, in just a few clicks, drill down to the specific handset, application, or network cluster causing an issue. Centralized brand health overview & prioritized performance rankings Get an instant, portfolio-wide summary. Our "traffic-light" dashboard (red/yellow/green) shows you the real-time health of every brand across all key services: voice, data, SMS, paging, and mobility compared to the network average. Instantly spot and prioritize the brands that need attention. Focus your efforts where they matter most. Get an automatic, ranked list of the worst-performing brands based on subscriber count, data attempts, data drops, drop trends, and data volume. Proactively support partners before minor issues become a reason to churn. Deep-dive handset & MOS analytics Stop guessing. Pinpoint the root cause of poor customer experience by correlating performance by handset. Identify the worst-performing devices and see why they are failing — from voice/data drops and setup fails to high re-dials, slow call setup time, and low Mean Opinion Scores (MOS). Geographic map & regional clustering Visualize your entire network service footprints. Drill down from a national overview to detailed map clusters to spot network events and potential errors in real-time. Filter by service type (voice, data) and technology (4G, 5G) to pinpoint issues, and instantly compare your top and worst-performing regions to ensure consistent quality of service. Granular data & application analysis Understand how your network is being used, brand by brand. Go beyond total data volume to see the full breakdown: roaming data, service data (like streaming), and even application-level traffic. Track uplink/downlink trends to manage capacity and identify new commercial opportunities. We know just how important it is not being blind to the performance of a specific brand in relation to the entire network and the contract. BrandDash gives all stakeholders the transparent analytics and reporting tools to take your wholesale business to the next level. Fredrik Edwall SVP Sales & Marketing Subtonomy See also: CorpDash for Enterprise Customers Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs.

Proactively manage B2B service quality with CorpDash. Get real-time enterprise analysis, automate SLA reporting, and identify issues before they impact your most valuable customers. Home / Products / CorpDash - Proactive Enterprise Analysis & SLA Management Build Trust. Guarantee Service Quality. Grow Revenue. Stop reacting to B2B complaints. CorpDash gives your enterprise support and sales teams a 360° view of your business customers. Proactively monitor service quality, automate complex SLA reporting, and resolve issues before they disrupt relationships — all from one platform. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Move from reactive support to proactive partnership CorpDash provides a complete, pre-analyzed overview of every enterprise account. Equip your teams with actionable intelligence to manage performance and drive growth. Pinpoint & prioritize your worst-performing enterprises Stop sifting through data. CorpDash gives your Key Account Managers and support teams instant visibility into enterprise accounts that are underperforming. Get a clear, actionable list of clients experiencing service degradation, enabling you to proactively intervene, manage expectations, and prevent churn before it impacts your bottom line. Quickly identify the scale of the issue, who is affected, and what the core problem is, ensuring your most valuable customers always receive the attention they deserve. Automated SLA zones, alarms & intelligent reporting Go beyond simple network monitoring. CorpDash allows you to define custom SLA zones, whether they're specific geographic areas, private 5G deployments, or key IoT segments. Our system continuously monitors these zones against your pre-defined KPIs, providing real-time alarms for potential breaches and automatically generating comprehensive SLA reports in seconds, not hours. Empower your teams to ensure service guarantees are always met. Geographic service analysis & Network site impact Visualize your enterprise service quality on an interactive map. CorpDash's map view lets you instantly see network performance across different regions, identify specific sites experiencing issues, and understand the real-world impact on your B2B customers. Filter by service type (e.g., 4G, 5G, IoT) to get a granular view of your network's health and proactively address localized service degradations. The impact of proactive B2B Management 90% SPEED UP PREPARATION OF NETWORK PERFORMANCE REPORTS BY 90%. 99% REDUCED UNNECCESSARY MAINTENACE NOTIFICATIONS BY PINPOINTING ONLY AFFECTED CUSTOMERS. W>S REDUCE COMPLEX ENTERPRISE TROUBLESHOOTING FROM WEEKS TO SECONDS. 50% IMPROVED TECH SUPPORT CASE EFFICIENCY. One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden CorpDash in action: Telecom customer cases Don't just take our word for it. See how leading telecom operators are using the CorpDash application to empower their teams, reduce costs, and deliver first-class care. Explore these highlights below or see all our customer cases for more. Tier 2 operator improving enterprise experience with CorpDash Read now Telia Sweden - Increasing customer support efficiency Download now Frequently Asked Questions about CorpDash Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the CorpDash and the Subtonomy platform. What is the main difference between CorpDash and SubSearch? SubSearch is designed for all customer support (B2C and B2B), focusing on individuals and technical details. CorpDash is a specialized application built specifically for B2B/Enterprise Account Management. It provides a high-level company-wide view of an entire enterprise's service quality, automates SLA reporting, and helps sales teams identify churn risks and upsell opportunities. How does CorpDash automate SLA reporting? Instead of engineers manually pulling data for performance reports, CorpDash automates the process. It continuously monitors real-time KPIs (like 5G/4G availability, throughput, etc.) against the specific contract terms for each enterprise, flagging potential breaches before they happen and generating performance reports in seconds. How does CorpDash help my B2B sales teams? CorpDash gives your sales and Key Account Managers technical credibility. They no longer need to rely on the technical team. They can proactively see which clients are experiencing poor service (churn risk) or which are hitting service limits and could benefit from an upgrade (upsell opportunity). Can I see the impact on a specific employee at a company? Yes. While CorpDash excels at the high-level company overview, it also allows your support agents to drill down to find individual employees or sites affected by poor network performance, enabling fast and precise troubleshooting. Does CorpDash monitor private 5G networks? Yes. CorpDash is designed to monitor and report on all types of enterprise services, including private 4G/5G networks, geographic zones, and specific IoT deployments, ensuring your SLA commitments are met. Supercharge your Customer Support today Get your personalized demo Customer expectations move fast. We'll show you how to keep pace. Fill out the form for a live demo and see exactly how our AI agent assist and network-aware diagnostics can help you boost FCR, cut AHT, and empower your 'support heroes'. We'll also show you how SubSearch can plug into your existing tech stack with our integration-ready APIs. The Complete Subtonomy Support Application Suite Unified agent desktop Transform your customer service with a true 360° view of your customers and network. SubSearch is the premier agent desktop application for the Subtonomy Platform, translating complex, multi-source data into one-click answers. It empowers your team with every insight at their fingertips, enabling them to deliver first-class care, reduce call times, and proactively solve issues. Discover more Automated self-service APIs Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Discover more AI-powered Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Discover more

Active NPS from Subtonomy let you elevate your network with continuous NPS scoring, area-specific service quality correlation, and NPS map representation. Streamline operations and stay ahead with real-time data at your fingertips. Home / Products / Turn Customer Sentiment into Network Action with ActiveNPS Bridge the gap between subjective customer experience and objective network performance. Book demo Learn more TRUSTED BY Most operators know that technical service performance contributes 20-30%* of their total NPS. Yet, traditional scoring methods fail to provide the granular data needed to actually improve network quality or accurately predict customer perception. Subtonomy ActiveNPS changes that. It directly correlates subjective customer NPS scores with objective service quality KPIs, customer location, and device performance. By turning feedback into actionable technical data, you can finally verify the impact of network investments and proactively fix the issues that matter most to your customers. *Svenskt Kvalitets Index: Mobiloperatörer 2020. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Technical service delivery accounts for 20-30% of the customer satisfaction. Why Active NPS? Correlate NPS with service quality With ActiveNPS application is possible to measure the correlation between the actual service delivery and the perceived quality of service. By continuously sending out SMS to pinpointed or randomly selected customers, the perceived service delivery can be measured and followed continuously for a longer period of time, to plan improvements. For example, this can be helpful in identified areas to measure the perceived service delivery before and after a network improvement work in that particular area. Correlate sentiment with reality Stop guessing why your NPS fluctuates. ActiveNPS creates a direct, real-time link between subjective customer feedback and objective network performance. By correlating individual IMSI data with technical KPIs, such as paging success, throughput, and technology shifts (2G-5G), you gain a definitive understanding of how network health directly dictates customer loyalty. It’s no longer about if the network is working, but how it is perceived. Customer impact & prioritization Generic feedback leads to generic fixes. ActiveNPS utilizes geographic intelligence to visualize sentiment on a granular map. By mapping NPS scores to specific cell sites and clusters, your technical teams can move with surgical precision. This allows you to prioritize infrastructure investments where they will yield the highest uplift in satisfaction, turning "problem areas" into high-performing assets based on real customer movement and experience. Validate investments and device performance Every network upgrade or device rollout is an investment, ActiveNPS allows you to prove it works. By comparing NPS data before and after network enhancements, you gain a clear "before-and-after" picture of your ROI. Furthermore, by isolating performance by specific device models, you can identify whether a dip in satisfaction is a network failure or a hardware-specific issue, allowing for more targeted customer support and marketing communication. Move from reactive fixing to proactive optimization Don't wait for the quarterly report to find out your customers are unhappy. With daily service-level measurements and continuous reporting, ActiveNPS provides a pulse on your subscriber base. This allows your teams to identify emerging trends and resolve service degradations before they escalate into churn, ensuring your brand promise of "superior connectivity" is met every single day. Real-time insights into Customer Satisfaction Powerful Analytics for Modern Networks Continuous NPS analytics: track, measure, and optimize customer satisfaction Gain a real-time pulse on your customer base with the ActiveNPS overview dashboard. This centralized reporting hub provides a continuous stream of sentiment data, empowering teams to track performance against strategic KPIs with precision. By aggregating feedback into daily, weekly, or monthly views, the platform offers a granular look at the volume of promoters, neutrals, and detractors, alongside your overall approval rating. With intuitive filtering by score and time period, you can quickly isolate trends, verify the impact of network changes, and ensure your customer experience goals are consistently met. Plan network enhancements Visualize customer sentiment with an interactive map that uses intuitive color-coding to highlight Promoters (green), Neutrals (yellow), and Detractors (red) across your footprint. Navigate from a global network view down to specific cell-level clusters, applying filters for technical KPIs like CS and PS failures to pinpoint the root cause of poor experiences. This visual intelligence simplifies planning by correlating performance data directly with geographic locations to verify the impact of network enhancements. Correlating NPS with technical reality Bridge the gap between customer perception and network performance. The NW/NPS view maps surveyed IMSIs directly to measured service quality , revealing how critical KPIs, including throughput, technology use (2G-5G), and network incident rates, drive customer satisfaction. By visualizing the clear correlation between NPS scores and technical failures, such as CS/PS problems or missing pagings, you gain the data-driven insights needed to verify service quality and optimize the customer experience. SUBTONOMY BLOG Active NPS and CEI: The Dynamic Duo for Telecom CX By Subtonomy on Oct 25, 2023 Service providers have started adopting a more active and granular approach, using the customer experience index (CEI) key performance indicator (KPI) to supplement traditional NPS. Read more FAQ: Optimizing network planning and improve Customer Satisfaction with Subtonomy ActiveNPS Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the ActiveNPS application and the Subtonomy platform. How does ActiveNPS correlate subscriber sentiment with technical network KPIs? ActiveNPS bridges the gap between subjective feedback and objective reality by mapping individual SMS survey responses (IMSI-level) directly to real-time network performance data. By correlating scores with technical metrics such as throughput, paging success, and CS/PS failures, operators can identify exactly which service quality issues are driving detractor scores and which improvements lead to promoters. Can I visualize NPS scores geographically to identify local network issues? Yes. ActiveNPS features a high-resolution GEO-mapping interface that visualizes sentiment across your entire footprint. You can zoom from a nationwide overview down to specific cell clusters to see where Detractors (red), Neutrals (yellow), and Promoters (green) are concentrated. This allows you to pinpoint geographical "pain points" and prioritize site-specific enhancements where they will have the most impact. How does the platform help verify the ROI of network investments? ActiveNPS is a powerful tool for verification. By using the "before and after" comparison feature, you can measure the specific impact of a network upgrade or infrastructure investment on customer sentiment. This provides clear evidence of ROI, proving how technical improvements directly translate into higher customer satisfaction and increased loyalty. Which specific service quality metrics are analyzed in the NW/NPS view? The platform monitors a comprehensive range of KPIs that influence perceived quality, including Packet Switched (PS) and Circuit Switched (CS) problems, missing pagings, average throughput, and network incident affect rates. It also analyzes performance across different technologies (2G, 3G, 4G, and 5G) to ensure a consistent experience across the entire network. Can ActiveNPS identify if a low score is caused by a device issue rather than the network? Absolutely. Because ActiveNPS maps feedback to the specific device model used by the subscriber, you can isolate hardware-related performance issues. This helps distinguish between network-wide degradations and handset-specific problems, enabling more accurate troubleshooting and targeted marketing or support communications. How often is the NPS data updated within the dashboard? ActiveNPS provides continuous reporting based on daily SMS surveys sent to randomly selected customer groups. This move away from static, quarterly snapshots allows you to track sentiment trends in real-time and respond proactively to emerging issues before they impact your overall brand reputation. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Explore how SubCell revolutionizes radioplanning for mobile networks, ensuring peak performance and customer satisfaction with its customer-centric approach. Home / Products / SubCell - Customer-Centric Radio Network Planning Don’t just plan for cells. Plan for people. Traditional radio planning tells you how your cells are performing. SubCell tells you how your customers are experiencing them. By bridging the gap between network KPIs and actual subscriber impact, SubCell enables mobile operators to move from reactive maintenance to proactive, ROI-driven network optimization. Book demo Learn more TRUSTED BY Bridging the gap between network performance and customer experience Traditional radio planning often leaves operators in the dark. While you might know a cell is congested, you often lack the context of who is affected and how it impacts your business. This leads to reactive maintenance and misaligned investments. SubCell changes the game by putting the customer at the center of your network strategy. By visualizing real-time network performance per individual subscriber, SubCell enables your engineering and planning teams to move beyond aggregate cell statistics. It transforms complex network data into actionable business intelligence, allowing you to prioritize upgrades where they will have the greatest impact on customer satisfaction and revenue. Maximize ROI on network investments Move away from theoretical coverage models. Allocate CAPEX and OPEX based on actual subscriber density and the presence of high-value accounts, ensuring every investment drives measurable business value. Act on real-time insights Don't wait for yesterday's reports. With data updates in less than 60 seconds, you can identify and resolve emerging quality issues before they escalate into support tickets or social media complaints. Precise geographical visualization Use interactive map tools and polygon selections to pinpoint problem areas down to specific street addresses. Easily identify which customers are affected by outages or indoor coverage gaps. Device-aware optimization Understand how the "handset mix" impacts performance. Differentiate between network-level congestion and device-specific limitations to tailor your 5G rollout and legacy technology sunsetting. Powerful Features for Modern Networks Granular visibility meets intuitive network analysis SubCell’s streamlined web interface transforms complex network management into an effortlessly simple experience, allowing you to search for cells, customers, and devices with unparalleled speed. By generating detailed, customizable reports, the platform provides a deep dive into subscriber impact and device trends, turning raw data into actionable performance insights. This intelligence is visualized through an intuitive map UI that offers profound geographical context; whether you are importing specific site lists or selecting areas directly on the map, SubCell precisely plots every subscriber’s home address within the vicinity. This level of granular detail ensures that every site evaluation and impact assessment is rooted in the reality of where your customers live and how they experience your network. Dynamic filtering and deep-dive troubleshooting SubCell empowers your team to analyze single or multiple sites simultaneously, providing a holistic view of network performance with surgical precision. By applying sophisticated KPI filters, you can instantly tailor your perspective, highlighting or excluding specific subscriber segments to focus on the most critical data. The platform’s interactive map plots the home addresses of all subscribers within a selected area, where a simple click on the “house” icon unveils a wealth of granular information, including individual KPI details, customer data, and specific device characteristics. For the most complex technical challenges, SubCell offers a seamless drill-down from an IMSI directly into SubSearch, enabling a rapid transition from macro-level planning to individual root-cause analysis. This integrated workflow ensures that during any incident, your operations remain agile and informed, with all pertinent data ready for analysis in Excel or within the map interface for immediate, proactive communication. Precision-driven impact analysis and proactive communication Gain instant clarity during outages or planned maintenance by identifying exactly which subscribers are affected in real time. SubCell allows you to define reporting areas with total flexibility, whether by importing specific cell and site lists or using the intuitive polygon tool to select areas directly on the map. This capability enables you to extract granular data on every subscriber within an impact zone, providing the essential foundation for deep-dive analysis and targeted customer outreach. By delivering these comprehensive KPI reports through both the interactive map UI and Excel exports, SubCell empowers your team to transition from reactive troubleshooting to proactive communication, ensuring that your customers remain informed and your network strategy stays one step ahead. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality , 3 Sweden & Denmark SUBTONOMY BLOG Maximize Customer Experience: Navigating the shift to 5G and sunsetting 2G/3G with SubCell By Subtonomy on Apr 16, 2024 Mobile network operators have a lot of experience rolling out new networks, expanding network footprints and densifying for increased quality of service. However, they have relatively little experience of switching off older networks and often take an engineering led, operationally-centric approach to doing so. Read more FAQ: Optimizing network planning with Subtonomy SubCell Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the SubCell application and the Subtonomy platform. How does customer-centric radio planning improve network ROI? Traditional radio planning focuses on technical KPIs, which can lead to over-investing in areas with low traffic value. SubCell shifts the focus to "Value-Based Planning" by correlating network performance with actual subscriber density and high-value account locations. By prioritizing CAPEX and OPEX where it directly impacts customer retention and revenue, operators can maximize the financial return on every network upgrade. Can I identify which specific subscribers are affected by a network outage in real-time? Yes. SubCell’s geographical polygon tool allows you to select any area on a map and instantly extract a list of affected subscribers. Because our data refreshes in less than 60 seconds, you can identify impacted customers, including their home addresses and device types, allowing for proactive communication and faster resolution before support ticket volumes spike. How can SubCell assist with 5G rollout and legacy 2G/3G sunsetting? SubCell provides granular "Handset Mix" reports that show exactly which technologies your customers are using in specific clusters. This allows you to identify areas where 5G adoption is high (justifying faster rollout) or where customers are still heavily reliant on 2G or 3G. This data-driven approach ensures a smooth transition during technology sunsetting by targeting migration offers to the right people at the right time. Does SubCell support individual subscriber troubleshooting from a macro network view? Absolutely. One of SubCell’s core strengths is the "seamless drill-down." If you identify a cell or area with poor performance, you can click through to individual IMSIs and transition directly into SubSearch. This enables engineers to move from a high-level geographical overview to a detailed root-cause analysis for a specific customer session in seconds. How does real-time device analysis impact network optimization? Network issues are often device-specific rather than infrastructure-related. SubCell allows you to filter performance data by device model and characteristics. By understanding how different handsets (e.g., iPhone vs. Android or specific chipsets) behave in your network, you can differentiate between a localized coverage gap and a device-specific firmware issue, leading to more accurate troubleshooting. Can I export subscriber impact data for use in other CRM or Marketing tools? Yes. SubCell is designed for cross-functional agility. You can generate and export detailed reports in Excel or CSV format, containing subscriber lists, home addresses, and performance KPIs from any selected map area. This data is frequently used by marketing and customer care teams for targeted outreach during planned maintenance or to offer compensation to affected high-value clients. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Automate interconnect link monitoring with real-time visibility. Optimize carrier SLAs, troubleshoot failures (SIP/ISUP), and protect the global customer experience. Home / Products / Interconnect - Secure the Global Connection Automated interconnect monitoring In a borderless digital economy, the quality of your international connections defines your brand. Interconnect provides the automated oversight needed to ensure every call and message reaches its destination, transforming complex network data into actionable intelligence. Book demo Learn more TRUSTED BY From blind spots to borderless visibility For modern operators, managing the web of international carriers and interconnect links is a constant balancing act. A single failing route can lead to dropped calls, poor voice quality, and frustrated customers, often before your operations team even knows there is a issue. Interconnect eliminates these blind spots. By automatically monitoring interconnect links in real-time, the application allows your operations team to move from reactive firefighting to proactice optimization. Whether it’s managing SLAs with international partners or troubleshooting a specific problematic destination, Interconnect provides the clarity needed to keep global traffic flowing smoothly. Precision engineering for Network Operations Teams Designed for the rigors of modern Network Operation Centers (NOC / SOC), Interconnect aggregates data from 5-minute intervals up to monthly trends. This allows teams to spot micro-outages that traditional tools might miss, while also identifying long-term degradation in carrier performance. Instantly visualize performance across specific carriers or countries. Our intuitive alarm tables highlight which links are underperforming, allowing you to re-route traffic and maintain service integrity without delay. Whether your traffic is running on ISUP, MAP, or SIP, Interconnect provides a unified view of your network's health, covering everything from voice call success rates to SMS transaction times. Beyond simple dashboards, Interconnect generates intelligent alarms that integrate seamlessly with SubSearch . This creates a holistic ecosystem where interconnect issues are automatically correlated with individual user experiences. Deep-dive analysis - from macro trends to root cause Data is only as valuable as the insights it provides. Interconnect doesn't just tell you that a link is failing; it tells you why. With our failed-drilldown capabilities, your engineers can bypass hours of manual log analysis. By drilling down into specific fail causes, you can see the exact error codes, whether it’s a SIP 4xx/5xx response or a specific SS7 release cause, over a precise timeline. This level of granularity ensures that when you contact a partner carrier about an issue, you have the data to back it up. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark FAQ: Interconnect monitoring & optimization Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Interconnect application and the Subtonomy platform. What is interconnect link monitoring and why is it essential for CSPs? Interconnect link monitoring is the process of tracking the performance and health of connections between different communication service providers (CSPs). For modern operators, it is essential because international traffic involves multiple carriers and protocols (like SIP, ISUP, and MAP). Without real-time visibility, a failure in a partner network can lead to dropped calls and poor voice quality, directly impacting your brand reputation and customer satisfaction. How can operators identify underperforming international carriers? With the Interconnect Carrier Table, operators can visualize performance KPIs, such as Call Answer Rate and Avg Setup Time, across specific carriers or Point Codes. By using automated alarm tables, your NOC team can instantly see which links are underperforming. This data-driven approach allows you to re-route traffic to more reliable partners or hold current carriers accountable for their service quality. How do you troubleshoot international call failure rates effectively? Effective troubleshooting requires moving from macro-level trends to root-cause analysis. The Interconnect Failed-drilldown feature allows engineers to analyze specific "fail causes" and error codes. By correlating these with 5-minute interval data, teams can determine if a failure is due to a protocol mismatch, a carrier outage, or a specific geographic destination issue, significantly reducing Mean Time to Repair (MTTR). Which network protocols does Subtonomy Interconnect support? The Interconnect application is protocol-agnostic and supports a wide range of signaling and traffic types, including: ISUP & MAP: For traditional SS7-based voice and SMS signaling. SIP: For modern VoIP and IMS-based interconnects. SMS: Dedicated tracking for SMS transaction times and failure rates. How does Interconnect help in managing Service Level Agreements (SLAs)? Interconnect provides objective, real-time data on KPIs like MOS (Mean Opinion Score), voice quality, and connection success rates. This allows operators to verify if international partners are meeting their contractual obligations. By having documented proof of carrier performance, operators can manage SLAs more aggressively and ensure they are only paying for high-quality routing. Can interconnect alarms be correlated with individual user experiences? Yes. A unique advantage of Subtonomy Interconnect is its seamless integration with SubSearch. When an interconnect alarm is triggered, the system can correlate that network-level event with the actual impact on end-users. This provides a holistic view, helping support teams understand if a customer complaint is tied to a specific international link failure. How does automated interconnect monitoring improve ROI? Automated monitoring improves ROI in three ways: Operational efficiency: Reduces manual log searching and troubleshooting time for engineering teams. Cost optimization: Identifies the most cost-effective and reliable routes, preventing "short-call" charges and wasted capacity. Churn reduction: By proactively fixing link issues before they affect the majority of users, you maintain a high Quality of Experience (QoE) and protect subscriber revenue. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Crowds application enables real-time monitor of mobile network at events or at a specific venue. Meet specific KPI's, setup alarms and automate communication. Home / Products / Crowds - Take control of network performance at events and venues. See exactly how your network performs across events, venues or high-density environments. With a complete 360° view down to cell and handset level, you can monitor performance in real time, analyze historical trends, and act before issues impact your customers. Everything in one place. Nothing left to chance. Book demo Learn more TRUSTED BY Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Built for high-density networks. Designed for operational clarity. From large-scale events to permanent smart venues, Crowds gives you full visibility and control over network behavior in high-traffic environments. Understand how many users your network serves, how traffic evolves, and how service quality is experienced. All through an intuitive interface that makes it easy to set up, monitor, and revisit any event or venue. Structured tracking across time and geography Crowds provides the ability to track network performance across time, events, and locations through a highly structured calendar view. This interface allows teams to manage both historical analysis and upcoming event planning with ease, ensuring total visibility into network behavior at all times. Because the platform defines venues by specific cell configurations and events by selected time periods, users can quickly navigate between different scenarios to retrieve tailored reports. This level of organization ensures that every insight is fully contextualized, empowering teams to deliver a superior customer experience regardless of the location or occasion. End-to-end visibility from live action to post-event analysis Crowds allows you to understand usage, demand, and customer impact at a glance by enabling the search and analysis of any event or venue in seconds. You can track usage across voice, SMS, and data alongside active user counts and traffic volumes to gain a comprehensive view of network activity. The platform provides the flexibility to drill down from broad daily trends to granular hourly KPIs, ensuring you have the exact level of detail needed for every scenario. All insights can be exported instantly for stakeholder reporting, delivering critical real-time visibility during live events while providing the structured data required for thorough post-event analysis. Rapid diagnostics and peak demand prioritization Crowds enables teams to identify issues faster and prioritize their response with precision. By providing a clear breakdown of top-performing and underperforming cells during events, the platform allows for a deep analysis of traffic patterns, busy hours, and data volumes. This visibility helps teams understand exactly when and where demand peaks occur and how the network performs under pressure. Users can easily filter by venue, event, or specific time frames to isolate service quality issues and transition from network-wide visibility to cell-level diagnostics in seconds. Ultimately, these data-backed insights empower teams to make informed decisions that optimize capacity planning and ensure total event readiness. High-definition spatial visibility across all locations Crowds empowers teams to visualize network performance exactly where it occurs through seamless switching between high-resolution map and satellite views. This granular perspective provides NOC and SOC units with an authentic look at network behavior across all locations, making it possible to identify and prioritize geographical problem events or high-traffic venues with speed and precision. By integrating live KPIs and real-time alarms at the site level, the platform ensures that technical teams can take proactive action to maintain service excellence in any environment. Granular insights for deep event intelligence Crowds enables you to analyze subscriber volumes, device distribution, and usage patterns per event with high precision. By tracking how different handset types behave and impact network performance, your teams can fine-tune optimization strategies to significantly improve the overall customer experience. The platform also allows for a detailed analysis of roamers per operator to understand cross-network impact during major events. Users can drill down from any node, site, or cell into advanced analytics, accessing more than 50 KPIs and counters with flexible aggregation ranging from seconds to weeks. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality , 3 Sweden & Denmark SUBTONOMY BLOG Festival woves - When there's rock and roll but no data to share the experience By Subtonomy on Jun 21, 2022 Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. Read more FAQ: Optimizing network performance for large events with Subtonomy Crowds Your Questions, Answered. We understand that telecom tech support and service assurance involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Crowds application and the Subtonomy platform. How can mobile operators monitor network performance in real-time at large events? Subtonomy Crowds provides Communication Service Providers (CSPs) with a 360-degree view of network performance at specific locations such as stadiums, festivals, or city centers. By monitoring service quality down to the cell and device level in real-time, operators can ensure a seamless customer experience even during peak traffic periods. What data insights does Subtonomy Crowds provide regarding subscriber behavior? The solution delivers granular insights into data traffic, voice call success rates, and SMS performance within a defined geographical area. Operators can also analyze device distribution (e.g., 5G penetration), categorize domestic vs. roaming users, and compare historical performance across different events to optimize future network capacity and marketing strategies. How does real-time service assurance for crowds improve ROI for CSPs? Subtonomy Crowds boosts ROI by proactively identifying and resolving network bottlenecks before they result in customer complaints. This reduces the load on customer support (lowering OPEX) and increases Customer Satisfaction (CSAT). For marketing teams, this data validates premium network promises, driving higher conversion rates for 5G upgrades and enterprise event packages. Can mobile operators track roaming performance specifically at venues and festivals? Yes. Subtonomy Crowds allows for detailed segmentation of inbound roamers by their home operator. This ensures that visiting customers receive a high-quality experience, which is critical for protecting roaming revenues and maintaining service level agreements (SLAs) with international partner networks. How does Subtonomy Crowds help resolve network congestion and failures during events? The platform features automated alerting for key performance indicators (KPIs), such as Data Fail Rates. If performance drops below a set threshold, the Network Operations Center (NOC) is notified instantly. This allows for rapid troubleshooting and significantly reduces Average Handling Time (AHT) for event-related support issues. Is Subtonomy Crowds compatible with existing OSS/BSS and network infrastructure? Subtonomy Crowds is designed to be data-source agnostic and integrates seamlessly with existing OSS/BSS environments via robust APIs. This allows operators to leverage their existing network data without the need for costly infrastructure overhauls, ensuring a fast time-to-market. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Subtonomy Devices provides telecom operators with a customer-centric service performance analysis per device in real-time for an unmatched telecom service assurance. Home / Products / See Exactly How Devices Perform on Your Network Are the most popular devices delivering world-class customer experiences? Or are they the hidden source of your service complaints? Subtonomy Devices provides your NOC with instant, actionable intelligence on how every vendor, model, and software version impacts your network performance. Move from reactive troubleshooting to proactive problem resolution. Book demo Learn more OUR CLIENTS We believe every client is a valuable long-term partner. Turn Device challenges into operational wins The black box: is it the Network or the Device? As a Head of NOC, your team is under constant pressure to maintain service quality. Network KPIs might look green, but customers are still reporting issues. Is it a faulty software update from a vendor? A specific handset model failing to connect? Or a genuine network fault? Without clear, real-time device data, troubleshooting is slow, support costs rise, and your network is often blamed for device-specific faults. Your single source of truth for Device performance Subtonomy Devices turns that black box into an open book. We provide instant access to performance data for every device in your network , allowing you to see exactly how they perform and what usage patterns emerge. Empower your operations team to identify and resolve issues with specific vendors, models, or software versions. This isn't just data; it's the insight you need for easier problem resolution and proactive quality of service improvements. Key capabilities for your Network Operations Empower your NOC to move from reactive to proactive. Our Device Application transforms network challenges into clear, actionable insights, pinpointing critical improvement areas in seconds. Gain an immediate, in-depth look at performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and your overall network service performance. This solution helps your team instantly identify the network's worst-performing devices, aggregate comprehensive data for faster, more precise issue resolution, and track performance after major OS upgrades. Streamline your operational efforts and ensure an exceptional service experience for every customer, regardless of their device. Identify & isolate issues instantly Give your NOC a clear, instant view of device-related problems to ensure your top models are running smoothly and providing an excellent customer service experience. You can immediately drill down into performance and usage pattern KPIs to pinpoint "bad actors," whether it's a specific vendor, model, or software version. Instantly identify your worst-performing devices using dashboards that track Voice Fail Rate, SMS Fail Rate, and Data Fail Rate by brand or model. The solution allows you to categorize phones and data devices, analyzing performance across all technologies from 2G to 5G. This provides detailed insights into service-specific dashboards for VoLTE, voice users per tech, and data volume per tech. Benchmark & compare everything Context is key to understanding performance, which is why our solution allows you to compare and benchmark everything. The Device Information panel lets you select a specific model, like an iPhone 17 Pro, and directly benchmark it against a competitor, like a Samsung Galaxy S24 Ultra. See detailed, side-by-side KPI comparisons for voice, data, and SMS performance across all network technologies. Most importantly, you can pinpoint potential issues after upgrades by tracking KPI progression for specific software versions (SV) over time. This allows you to see if a new OS release is causing a rise in Call drop rate or PS fail rates, catching performance regressions before they impact your entire subscriber base. Understand real-world usage & distribution Go beyond your own network borders to understand the complete device landscape. The unique Popularity Map allows you to see the geographic distribution of different phone vendors and specific models, such as the iPhone 13 or iPhone 17 Pro. This data is indicated with both figures and colors per municipality, showing you where your most popular devices are concentrated. This provides invaluable insight on device usage that can be shared with your network, device, and product departments, serving as crucial planning input for marketing and network rollouts. Integrate & act on data Get the right data to the right teams, right when they need it. The application provides detailed tables for Most used devices, KPIs per model/SV, and 5G (NSA) data volume per model, giving your teams the granular data they need for deep analysis. You can analyze trends over 7, 14, 28, or 56 days, ensuring you have both a real-time pulse and a long-term view of device performance to support your operational and planning decisions. Proven results from leading European Telecom Operators Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever-changing environment.” KAJ AHLKVIST Network Quality @ Three Sweden & Denmark Frequently Asked Questions about Devices Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Devices application and the Subtonomy platform. What is Subtonomy Devices? Subtonomy Devices is an analytics application, running on the Subtonomy Platform, that gives your Network Operations Center (NOC) instant access to performance data for every device on your network. It's designed to help you understand exactly how different vendors, models, and software versions perform and affect your service quality, allowing you to move from reactive troubleshooting to proactive problem resolution. How can Devices application help my NOC reduce troubleshooting time? It ends the "network vs. device" guessing game. When a customer reports an issue, your team can instantly see if the problem is isolated to a specific handset model or software version. This allows you to pinpoint the root cause in seconds, rather than hours, drastically reducing mean time to resolution (MTTR) and support costs. How do I know if my most popular devices are giving customers an excellent experience? The Devices application allows you to identify your most used devices and see their specific performance KPIs. You can then use the benchmarking feature to compare their performance (e.g., call setup success, data speeds, VoLTE quality) against the network average or other models. This tells you if your most popular devices are secretly your biggest source of service complaints. Can I track performance regressions after a major OS update? Yes. The application lets you see software version volume and KPI progression over time. This is crucial for spotting if a new OS or software version from any vendor is causing new issues, such as increased call drops or CS Fallback failures, allowing you to quantify the impact and engage the vendor with proof. Does the platform support 5G and VoLTE? Absolutely. The Devices application fully supports and categorizes devices across 2G, 3G, 4G, and 5G networks. It includes detailed dashboards and KPIs specifically for modern services like VoLTE (LTE) and can track their performance by handset. How can I share this Device data with other teams? The data is available directly in the web application, but it can also be exported via Microsoft Excel for reporting or integrated with your other systems via a Northbound export. We also provide an IMSI export of customers affected by a specific issue, allowing your proactive care teams to act quickly. Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Home / Products / Roamers - Command ALL your Global Traffic See exactly how Roaming performs across countries and operators Roaming traffic is growing fast, and so is its complexity. Subtonomy Roamers provides your teams with a real-time overview of outbound and inbound performance, enabling you to detect issues early, identify affected users instantly, and act before complaints escalate – securing revenue from every connection. Book demo Learn more TRUSTED BY Turn roaming complexity into operational control Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. But as the market becomes more competitive, telecom operators must find new ways to stand out. True differentiation now hinges on delivering exceptional customer experiences, proactive care, and maintaining complete visibility into roaming behaviors. While roaming promotions and the removal of EU charges have surged traffic, they have also increased the complexity of maintaining a seamless experience abroad. Silent roamers, users active in the network but not utilizing services, often represent a massive untapped opportunity. Our solution empowers you to identify and engage this group while ensuring your high-value travelers stay connected. Roaming issues are hard to spot before customers feel them Roaming performance depends on multiple countries, operators, networks, and subscriber behaviors. That makes it difficult to know where issues are happening, how many users are affected, and whether the problem is isolated or widespread. Without clear visibility, teams are forced into reactive troubleshooting, complaint volumes rise, and valuable roaming revenue is put at risk. Your command center for roaming performance Subtonomy Roamers gives you instant visibility into roaming performance across your entire footprint, live or historical, global or filtered by country, operator, brand, or subscriber. Monitor outbound roamers abroad, inbound visitors on your network, and silent roamers in one place. With real-time KPIs, trend analysis, and machine learning anomaly detection, your teams can identify issues faster and act before they impact customers. Built for NOC, service assurance, and customer support teams, Subtonomy Roamers provides real-time visibility, adaptive alarm thresholds, and deep drill-down capabilities so you can see what is happening, where it is happening, and exactly which customers are affected. Monitor all roaming traffic in real time With Roamers, you get an instant overview of the roaming situation — current, historical, global, or filtered per country or operator. Monitor main roaming KPIs for outbound and inbound roamers, view silent roamers alongside steering and blocking KPIs, see the most frequent roaming countries, and filter on your own brands. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Prioritize with customer impact in view In the comprehensive alarm table, KPIs and trends are presented in real time, allowing your NOC / SOC teams to see overall performance on country-, CSP-, and subscriber-level. That means you do not just detect that something is wrong, you also understand how many users are affected and where to focus first. Visualize performance across countries See service performance across your roaming landscape in a clear, color-coded interface that makes current alarms per country stand out immediately. You can quickly identify affected countries and operators, understand how many users are impacted, and drill down to a specific country, operator or subscriber / MISI to further investigate the underlying problem. Proven results from leading European Telecom Operators 80% CUT OF COMPLAINTS CALLS THANKS TO CLEAR, PROACTIVE COMMUNICATION 90% FASTER ISSUE RESOLUTION WITH ADVANCED ROOT CAUSE ANALYSIS 24/7 ROAMING SUPPORT. EMPOWER CUSTOMERS WITH SELF-SERVICE CONTROL. VIA ROAMING ALARMS AND API THEY CAN INSTANTLY SWITCH BETWEEN PROVIDERS CSAT IMPROVE SATISFACTION, SCORES AND RETENTION WITH TRANSPARENT AND EFFORTLESS ROAMING EXPERIENCES. Proven results from leading European Telecom Operators "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @ Telia Norway Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Frequently Asked Questions about Roamers Your Questions, Answered. We understand that telecom tech support involves complex technical, legal, and security details. To provide clarity, we've gathered straightforward answers to the most common questions about the Roamers application and the Subtonomy platform. How does Roamers help increase revenue? By identifying "silent roamers," we provide the data needed to launch targeted engagement campaigns. Additionally, real-time monitoring of inbound traffic helps optimize steering and protect interconnect revenue. Does the system support 5G roaming? Yes. Subtonomy Roamers provides a unified, real-time view across all technologies, including 2G, 3G, 4G, and 5G, ensuring performance across your entire footprint. Can it distinguish between different brands or MVNOs? Absolutely. You can filter all KPIs and trends by flagship brand, low-cost brands, or specific MVNOs to see exactly how different segments are performing. How long does it take to set up the alarms module? There is no manual setup. The system begins learning your network patterns immediately, providing intelligent, automated alerting that adapts to seasonal trends and traffic shifts. Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions Transform your Telecom Operations today Get your personalized demo Alarms are just noise without context. We'll show you how to find the signal. Fill out the form for a tailored demo and see exactly how our real-time geographical map and ML-powered anomaly detection can help you prioritize based on real customer impact, slash resolution times, and empower your 'operations heroes'. We'll also show you how our ML platform and integration-ready APIs can share this vital network-impact data with your customer support teams and existing 3rd-party systems.

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. Home / About / About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon OPEN POSITIONS Senior Frontend Developer (React) Read about the job Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. / About / Career / Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). Home / About / ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.

Subtonomy world-class solutions for telecoms customer support and network operations; 5G customer support, fixed wireless access and lawful intercept. Home / Solutions / Telecom Solutions - that goes above and beyond Digital technologies are transforming almost every aspect of our society at an unprecedented speed and scale – from AI in the connected home, to 5G-powered industries, remote working and metaverse-based gaming. Wherever they are and whatever they’re doing, one thing all your customers agree upon is the need to stay connected. Our Solutions The Total Solution for Telecom Customer Support Discover the most extensive solution for technical customer support that is tailored for the telecom industry. Meet today's challenges and ever increasing demands and deliver an outstanding customer service and support with a unified customer-centric view. Read more Revolutionize 5G FWA and Mobile Broadband Support Experience Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite, designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Read more Secure Data Retention and Geolocation Services Automate, secure and speed your responses to lawful mass geolocation, emergency call location and criminal investigations requests. While remaining completely compliant. Read more Consolidate multiple complex data sources Aggregate data from diverse sources - such as passive probes, BSS & OSS, cells, devices and more. Run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data setup evolves and get a real-time, individualized 360° view of customer experiences. Read more