Subtonomy has sponsored the AI in Customer Care chapter itn the GSMA AI Survey 2025, which gives you direct insights from mobile professionals GSMA AI Survey Report 2025 GSMA AI Survey Report 2025 AI is Transforming Telecom – Are You Ready? AI is reshaping industries at an unprecedented pace, and telecom is no exception. From predictive network management to AI-driven customer care, the impact is undeniable. But how prepared are telecom operators to harness this transformation? What challenges do they face? And do they have the right resources to ensure a strong return on investment? As a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report, which gives you direct insights from mobile professionals worldwide. Discover key findings across six critical areas: Managing the network Keeping the network safe and high-performing Unlocking commercial advantages with AI Transforming customer care Revolutionizing voice services Enhancing the user experience Download the full report to explore how AI is shaping the future of telecom.

Subtonomy Roamers provides telecoms with a customer-centric service performance analysis in real-time for all inbound and outbound roaming traffic. Subtonomy Roamers Roaming analytics that drive revenue, loyalty, and efficiency Book demo Learn more TRUSTED BY DISCOVER MORE DISCOVER MORE Unlock the full value of roaming Roaming isn’t just another connectivity service, it’s a high-margin growth engine. As international travel rebounds and 5G adoption accelerates, global roaming revenues are projected to exceed $20 billion in 2025, up 19% over pre-pandemic levels. But as roaming becomes more competitive, telecom operators need to stand out. Differentiation hinges on delivering exceptional customer experiences, proactive care, and complete visibility into roaming behaviors. With Subtonomy Roamers, you can transform every roaming session into a revenue opportunity, while building loyalty that keeps customers coming back. Key benefits of Subtonomy Roamers PROTECT AND GROW HIGH-MARGIN REVENUE Detect silent roamers, inbound visitors, and outbound travelers in real time Optimize bundle activations and steer traffic to preferred networks Capture your share of a $20B+ market without extra infrastructure costs BOOST EFFICIENCY AND REDUCE COSTS Cut complaint calls by up to 80% thanks to clear, proactive communication Resolve issues 90% faster with advanced root cause analysis tools Free up your teams to focus on high-value tasks instead of manual investigations DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES Proactively notify customers about usage and spend to prevent bill shock Empower customers with self-service control, using our Roaming API, they can instantly switch roaming providers if quality drops Improve satisfaction and retention with transparent, effortless roaming journeys SEE EVERYTHING IN ONE PLATFORM Monitor inbound, outbound, and silent roaming in a single dashboard Track usage, performance, and revenue trends across networks and partners Prioritize the right actions with a clear view of how many customers are affected Your Command Center for Roaming Analytics Explore how Subtonomy Roamers visualizes, analyzes, and operationalizes roaming data, so your teams always stay one step ahead. Everything you need, all in one intuitive interface. Dynamic Roaming overview dashboard Monitor key performance indicators (KPIs) in real-time or delve into historical data. Our trend tabs allow you to track performance over time, by country or operator, ensuring you're always informed. Roaming Traffic Alarm Map Visualize service performance across countries. Our color-coded interface highlights issues, allowing immediate identification of affected users. Powered by machine learning, our system automatically adjusts alarm thresholds, ensuring optimal responsiveness. Comprehensive Alarm Table A list of the service performance for all countries where you have roaming subscribers.The alarm map gives an overview of current alarms per country and is a useful view for e.g. a NOC/SOC screen. Drill down to see a specific country, operator or subscriber/IMSI. Telia Norway cutting roaming complaint calls by 80% with Roamers application The Subtonomy Roamers application was implemented in July 2017 to handle the user experience for Telia Norway’s outbound roamers (subscribers traveling abroad) and inbound roamers (visitors in Norway). This allowed Telia to view all roamers per country and operator. KPI:s and trends could be monitored in real-time to capture potential issues proactively. It also allowed Telia to monitor all silent roamers as well as potential permanent roamers. Learn more Don't take our word for it. Take theirs. "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge "We are very happy with how we work with Roamers. We use it every day, mainly for KPIs and trends. It allows us a real-time overview of our roamers and the ability to respond proactively to potential roaming issues, leading to an enhanced customer experience and also a more efficient way of working for us." CARL ERIK ENGEBAKKEN Market Expert @Telia Norway Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy, founded in 2012. We provide telecom operators with smart customer support applications, AI APIs and security solutions to enhance customer experience. About Subtonomy Rethinking Telecom Customer Support Subtonomy is the only telecom product provider dedicated to technical customer support — and we’re proud to lead the way in this critical industry. We combine cutting-edge technology with deep telecom expertise to remove the barriers holding operators back. The result? Future-proof solutions tailored for telecom that transform customer experience, streamline operations, and strengthen telecom security. We believe that world-class support isn’t a dream. It’s a standard. And with Subtonomy, that standard is already here. Why Subtonomy? THE CHALLENGE Support that can’t keep up In a world where people expect answers here and now, too many telecoms are still working with systems that move at yesterday’s speed. Information is scattered across silos. Agents lack visibility. Customers wait. The result? Frustration, inefficiency, and missed opportunities. We see this daily — and we’re here to change it. OUR MISSION Subscriber Autonomy Our name says it all: Subscriber + Autonomy = Subtonomy. We build technology that gives customers the freedom to solve issues themselves, while giving operators full control and insight into every connection. Our philosophy is simple: when subscribers gain autonomy, operators gain efficiency — and everyone wins. The Subtonomy Difference: Intelligent Support & Security INTELLIGENT SUPPORT Smarter support for smarter networks Our ML-powered applications and AI-ready APIs break down silos and bring customer and network data together in a single, intelligent view. Operators move from reactive firefighting to proactive, predictive care — improving satisfaction, cutting resolution times, and lowering operational costs. INTELLIGENT COMPLIANCE Lawful intelligence, simplified Support and security go hand in hand. Through Subtonomy REX , we help telecoms meet their lawful intercept and data retention obligations with speed, accuracy, and complete compliance. Our platforms are built to the highest security standards, ensuring trust between operators, subscribers, and society. Our Story Born from Experience Subtonomy was founded in 2012 by four telecom professionals with more than 50 years of combined experience. After years of working inside operators and telecom software companies, we saw the same problem repeating: tools that weren’t built for real operational needs. So, we decided to create them. By co-developing with mobile operators, we’ve built a suite of operator-centric applications that fit seamlessly into real processes and deliver measurable results — from day one. Trusted by Europe’s most forward-thinking telecoms, we’re proud to have 100% customer retention, a testament to the strength of our partnerships and the results we deliver. We see it as a great honor with three consecutive nominations at the World Communication Awards — setting the standard for excellence in telecom support and innovation. Fredrik Edwall EVP Sales & Marketing Subtonomy ISO 27001 certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2022 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team behind the technology Andreas Jörbeck CEO Founder icon linkedin Mail to Andreas Jörbeck icon Fredrik Edwall EVP Sales & Marketing Founder icon linkedin Mail to Fredrik Edwall icon Magnus Zimmerman CTO Founder icon linkedin Mail to Magnus Zimmerman icon Mark Moltzer R&D Founder icon linkedin Mail to Mark Moltzer icon Mikael af Ugglas CISO icon linkedin Mail to Mikael af Ugglas icon Ola Billinger VP Product & Solutions icon linkedin Mail to Ola Billinger icon Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Telia Estonia cut escalations from technical customer support to the network engineering team by 60% with improved Telecom Support tools from Subtonomy. Telia Estonia cut customer support escalations by 60 % Telia Estonia uses self-service in their technical customer support journey. Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch application, the customer support agents are now able to see the service performance of subscribers in real-time and potential issues so they can provide a better service. This has led to faster support and fewer escalations. The Subtonomy platform is also used by Telia Estonia’s self-service, where subscribers can verify the performance of their service and the diagnostics functionality helps find solutions to potential issues. About Telia Estonia Telia is the leading telecommunications service provider in Estonia with more than 975 000 subscribers. The company is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. Telia Estonia has always had much focus on being able to help their customers fast. One major issue was when subscribers contacted customer support with technical issues. The agents did not have a clear overview of the delivered service performance for the subscriber and could not see clearly if there had been any technical issues that could have affected the subscriber. These tickets therefore often had to be escalated to the network engineering team to be investigated. This led to long lead times for the subscribers’ tickets to be resolved and it also took lots of resources. “Using big data for different purposes, such as finding technical issues and trigger alarms, is getting more and more important to us and it’s great to use Subtonomy’s API:s to retrieve this post-processed data from the network.” Roland Tyri – Development Manager at Telia Estonia Let’s talk about Numbers: 60% 60% 60% 60% fewer escalations 2hrs 2hrs 2hrs 2hrs faster troubleshooting API API API API used for self-service Solution and Results By introducing the Subtonomy SubSearch application to customer support, all agents are now able to see the service performance of a subscriber, in real-time and historically. Any deviations in the performance or any technical issues are flagged and highlighted. This allows customer support to help subscribers immediately with many issues without the need to escalate them internally for further investigation. Another action that Telia Estonia has taken to enable faster subscriber support is their launch of a self-service portal. Here, subscribers can log in and see how well their service has been performing and use the diagnostics functionality to see suggested solutions if they have had issues. The self-service uses, among other sources, Subtonomy’s platform API:s to collect network data as input for the service. Telia Estonia has been able to cut escalations from customer support to the network engineering team by 60% since implementing Subtonomy SubSearch. The time spent on investigating each case has been dramatically reduced, in some cases up to 2 hours in trouble-shooting time. Telia Estonia’s self-service has also helped to make customer care more efficient. 25% of customers with technical questions get their answers from the self-service without contacting helpdesk. “With Subtonomy, we have the ability to drill down network statistics to a single customer level and quickly and easily understand the reason for potentially bad performance and if it’s affecting other customers as well. It gives us the view of what actual impact our network KPI:s have on our customers.” Janno Viskus – Network Planning at Telia Estonia

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Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). ISO 27001:2022 certification With telecom operators holding vast amounts of sensitive customer data, it is essential that leading SaaS vendors like Subtonomy commit to keeping this data safe and secure. Subtonomy demonstrates this commitment through our certified Information Security Management System (ISMS). As a natural progression from our ISO 27001:2013 certification held since 2023, we are proud to announce that we have now upgraded our certification to the latest and most rigorous standard: ISO/IEC 27001:2022. This new certification reflects our proactive security culture and strategically enhances our security framework. The ISO/IEC 27001:2022 standard is designed for the modern digital landscape, incorporating strengthened controls in critical areas such as cloud services, data privacy, and emerging cyber threats. For our telecom customers, this provides even greater assurance that their most sensitive data is protected under the most comprehensive and up-to-date international standard available. Our ISMS scope continues to include our product development, support processes, and all business operations.

Subtonomy’s Data Platform enables telecom operators to monitor, analyze, and optimize network performance in real-time, driving operational efficiency and customer satisfaction. The Subtonomy Support Data Platform UNIFIED, PROACTIVE AND INTELLIGENT Subtonomy's integrated data platform consolidates complex telecom data into a single, unified source of truth, empowering support teams and self-service channels with real-time, actionable insights. A Unified Architecture for Customer Support The core challenge in telecom support is data chaos. Information is fragmented across BSS, OSS, and network silos, making it impossible for agents to get a quick, accurate answer. The Subtonomy platform is designed to solve this. It breaks down data silos by creating a single, pre-processed, and enriched data layer. This architecture shifts support from reactive to proactive, providing 1st line agents, 2nd line technicians, and AI-driven channels with a complete, 360-degree view of the customer's experience. This is the engine that drives lower Average Handle Time (AHT), higher First Contact Resolution (FCR), and improved customer satisfaction. Comprehensive Data Sources for a 360° View The platform is data-source agnostic, built to collect, process, and correlate data from every corner of the operator's ecosystem. NETWORK PERFORMANCE DATA (2G-5G & FIXED) Collects and analyzes real-time signaling from all mobile generations (2G-5G), passive probe data (XDRs), and network element logs to understand real-time service performance for voice, data, and streaming. For Fixed Wireless Access (FWA), it ingests AP/RGW (Access Point/Residential Gateway) data to troubleshoot single-customer performance and to visualize clusters of FWA devices on a map for proactive congestion management in the NOC. CUSTOMER AND BUSINESS DATA (BSS) Integrates with multiple CRMs, billing platforms (including CDRs for activity records), and provisioning systems to instantly connect any network event to a specific customer, their subscription, and their service history. SERVICE & TOPOLOGY DATA (OSS) Collects and maps data from service inventory, topology, and assurance systems to understand the complete service chain, from the handset to the core network. DEVICE & SUBSCRIBER DATA Collects device information (TAC), SIM details, and subscription status, allowing agents to instantly validate user equipment and service eligibility. Intelligent Enrichment & Seamless Integration The platform's true power lies not just in collecting data, but in correlating and enriching it to build a clear, simple story for a support agent or API. KEY DATA ENRICHMENTS The platform combines network data with critical business context from sources like CRM, site/cell and cell planning data, speed test results, and map providers (e.g., Google Maps) to provide a complete operational view. MULTI-CRM INTEGRATION Connects to and normalizes data from multiple parallel CRM, billing, and OSS systems simultaneously, presenting a single, unified view of the customer. FLEXIBLE API FRAMEWORK & DATA FEEDS Provides high-performance, pre-processed data via its Self-Service API framework to any channel. This is the engine that feeds: 1st Line Agent Desktops (e.g., SubSearch, CorpDash) AI Chatbots & IVRs Self-Service Applications 2nd Line Troubleshooting Tools MACHINE LEARNING (ML) ENGINE The platform's ML engine proactively analyzes network performance to find deviations and service degradations before customers call, identifying root causes and affected user groups. The Subtonomy Platform manages billions of data transactions daily All data is processed in real-time, with our Machine Learning engine used for finding deviations in service performance before they impact customers. The platform is a robust, carrier-grade system built to handle the extreme volume, velocity, and complexity of new data formats from 5G Standalone (SA) networks and massive IoT deployments. BUILD FOR SPEED This high-performance architecture is the key to successful customer support. In this environment, speed is the differentiator. A customer will not wait for a slow self-service channel. Our platform is built for this reality, delivering sub-second search results that make real-time support possible. ACTIONABLE INSIGHTS This speed is the key enabler for successful AI Chatbots and Self-Service APIs; if the search is slow, customers will abandon the channel and call support, defeating the purpose of automation. This performance transforms raw, technical data into actionable insights, presenting information in easy-to-understand graphs, anomaly diagrams, map-based views, and simple overview summaries. A Trusted, Secure and Scalable Platform The Subtonomy platform is a proven, carrier-grade solution implemented at leading operators. Security and integrity are at the core of its architecture. ISO 27001 CERTIFIED Subtonomy is ISO 27001:2022 certified. This demonstrates our commitment to the highest international standards for Information Security Management Systems (ISMS) across our product development, support, and business operations. FLEXIBLE DEPLOYMENT & LICENSE MODEL The platform is provided on a SaaS license model and can be installed either on-premise for full data sovereignty or in a private/public cloud environment to fit your IT strategy. STRICT, GRANULAR ACCESS CONTROL Enforces strict Rule- and Role-Based Access to ensure agents, technicians, and APIs only see the specific data required for their role. All actions are logged for complete traceability. FUTURE-PROOF & DATA SOURCE AGNOSTIC The platform is not locked into specific network vendors or IT system providers, making it a flexible, future-proof investment. SCALABLE BY DESIGN Our licensing model is built for scalability and includes an unlimited number of users (agents, 2nd line, etc.), ensuring the entire support organization can benefit without friction. FAST INSTALLATION PROCESS Go from order to system acceptance in just 3-6 months. Our efficient, streamlined process delivers a fully functional solution, not a multi-year integration project. ANY data source, ONE great support experience For example control plane data for both circuit switched and packet switched networks, user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed. Passive probes Anritsu, Polystar, Viavi, Netscout and more Billing data, TAP files, work orders and more. BSS Data Business Support Systems Network inventory, service orchestration and more. OSS Data Ericsson, Nokia, Huawei, ZTE

Get in touch with Subtonomy. Whether you have questions about our products or are ready to start transforming your customer support experience, we're here for you! Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com map > We'd love to hear from you Have questions about our products, features, or pricing? Need a demo? Want to meet?Our teams are ready to help. Let's connect! Asterisk (*) indicates required field.

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Software Developer We are looking for a Senior Software Developer to join our DevOps team. Our DevOps team is responsible for our product development, architecture, software development, and maintenance of the Subtonomy platform and associated products and solutions. Subtonomy is a scale-up company with an agile way of working. Our DevOps team is focused on delivering code to a high standard ensuring we meet the security, performance, and scaling demands that help keep Subtonomy’s and our clients’ data secure. Who you are: You have a Master’s in Computer Science or equivalent area of technical studies (experience that can substitute for a degree) You have excellent problem-solving and troubleshooting skills, and can communicate your ideas clearly. You have a best practice knowledge of IT Operations in an always up, always-available service. You have experience with agile software development using C/C++, Java, Scala, SQL, PHP, Javascript, Spark and, Kafka, and enjoy challenging yourself and your team to improve your ways of working. You are experienced in administering and deploying development in CI / CD tools such as Git, Jira or Jenkins. You are an excellent communicator in spoken and written English with a keen sense of customer service. You are a team player who cares about the success of the project and your team. You have operational responsibility for the services owned by your team, which may include participating in an on-call rotation. You are an EU citizen working from Sweden (due to security clearance). We offer: Competitive salary and pension package. Flexibility to choose your work tools, such as computer and mobile phone. Work from our modern office in Stockholm Slussen, or the comfort of your own home or a mix. We value work-life balance. A fun workplace with activities both at the office and outside of work. Kind and helpful colleagues. About Subtonomy Since 2012, Subtonomy has been a product company specialized within the telecom industry providing our tailored solutions to mobile network operators. If you are curious to find out more what exciting things we have done in the past together with some of our clients you can take a look here: subtonomy.com/cases We would love to hear from you and learn more about your qualifications and interests. Please send your CV to info@subtonomy.com to apply for this exciting opportunity. If you have any questions, please feel free to reach out to our CTO, Magnus Zimmerman, at magnus.zimmerman@subtonomy.com . We look forward to your application! Stockholm / Hybrid / Remote Senior Software Developer Read More Open positions Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Join the Subtonomy family! We're a passionate team of tech enthusiasts on a mission to Rethink Telecom Operations. Explore our culture, benefits, and career paths. Careers at Subtonomy Join a team that believes in tech, creativity, and joy. At Subtonomy, we're a passionate, welcoming team of tech enthusiasts who believe the best results come from happy employees. We're a living community, not just a workplace. Our mission is to Rethink Telecom Operations. We are pioneers, convinced that our technology is shaping the future of the telecom industry. We do this by blending cutting-edge tech with the limitless creativity of our people. We solve the toughest challenges for telecom operators — from streamlining customer support to handling complex data retention and lawful intercept requests. We foster this environment with continuous development, supportive leadership, and benefits that matter. Do you want to use your passion for innovation to help us build tomorrow? Become part of the Subtonomy family. Service Name Service Name Service Name Open positions We don't have any specific roles open at this exact moment, but our team is always growing. We are always interested in connecting with passionate people who want to help us Rethink Telecom Operations. The best way to stay in touch and be the first to know about new opportunities is to follow us on LinkedIn. You'll also get to see our latest company updates, tech insights, and industry trends. Follow us on LinkedIn Why work at Subtonomy? We're a passionate, agile team of tech enthusiasts on a mission to Rethink Telecom Operations . We're a living community, not just a workplace, and we believe the best results come from happy, supported employees. Here’s what that means for you. Make an impact on a critical industry This isn't just another tech job. Your work will directly impact a high-stakes, global industry. Our teams solve the toughest challenges for telecom operators — from streamlining customer support to handling complex, secure data retention and lawful intercept requests. As a product company, you'll see your work through from concept to deployment, directly influencing a platform serving millions. A culture of kind, collaborative experts We're a scale-up, not a bureaucracy. We move fast, work in an agile way, and genuinely care about each other's success. We believe "team player" is more than a buzzword; it's about being kind, helpful, and caring about the success of the project and your colleagues. We're a fun workplace with social activities, and we're proud of the supportive environment we've built. Solve complex, high-stakes challenges We are responsible for the performance, security, and scaling of the entire Subtonomy platform. If you'll be part of a DevOps team, it's with true end-to-end ownership. This means challenging yourself and your team to deliver code to the highest standard, working with a modern stack (like Scala, Java, Spark, and Kafka), and continuously improving your ways of working in an agile CI/CD environment. True flexibility and work-life balance We trust our team to deliver. We value work-life balance and prove it by offering real flexibility. Work your way: Choose to work from our modern office at Slussen, the comfort of your home, or a hybrid mix that suits your life. The right tools: You get to choose your work tools, such as your computer and mobile phone. Strong foundations: We offer a competitive salary and pension package to ensure you're secure and valued. Service Name Service Name Service Name Developing future talent We are passionate about building the next generation of engineers. That's why we're a proud, long-term partner of Tekniksprånget . For several years, this initiative has helped us provide invaluable, hands-on internship experience. We are committed to mentoring and developing future tech leaders and are always excited to welcome new talent into the Subtonomy family. Apply via Tekniksprånget Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Automatically monitor and manage telecom interconnection links with a customer-centric service performance analysis from Subtonomy DISCOVER MORE DISCOVER MORE Interconnect Interconnect Interconnect Interconnect Monitor Interconnection Links Automatically monitor and manage your interconnection links with our cutting-edge application. Easily troubleshoot problematic destinations, plan new routes, manage SLAs, and correlate user issues with interconnect alarms. Our application provides intelligent alerts that seamlessly integrate with the SubSearch application for comprehensive oversight. TRUSTED BY Carrier Table: Interconnection KPIs Track KPIs for each Point Code pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Follow-up on SLAs. Filters: Country, Carrier, ISUP, SIP and SMS. Country Table: Interconnection KPIs Monitor KPIs for each country pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Filters: Country, Carrier, ISUP, SIP, SMS. Failed Table: Interconnection Failures Analyze failure distribution with the ability to drill down to individual failure causes for in-depth analysis. Filters: ISUP, MAP, SIP. Don't take our word for it. Take theirs. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

The Telecom Customer Support market study 2022 maps trends, challenges and future investments in technical customer support. The state of Mobile & Broadband customer support 2022 This survey was conducted by Subtonomy and our research partner NextResearch & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of telcos’ customer support offerings. In this report we use the term ‘telcos’ to refer to both fixed and mobile providers of telephony and broadband services. The results are based on answers from Swedish end-users in April 2022, as well as findings from previous research. Let’s take a look!