SUBTONOMY, the world’s leading telecoms technical customer support vendor, will showcase its solution at Mobile World Congress 2024 (26-29 February) and reveal key new features such as support for 5G FWA, mobile broadband and more.
Taking technical customer support into new areas
As telcos add new ways to connect and innovate into new service areas, good customer support has never been more important. But supporting customers who don’t receive the level of service they expect has also never been more challenging, due to the complex network and service mix.
This is where Subtonomy comes in. A one-stop shop for experience data, Subtonomy enables mobile operators to offer personalized support across all channels and all networks. Its ML powered platform brings together data from a wide range of sources – including passive probes, BSS & OSS, cells, devices and more – to create an accurate, real-time picture of what customers are actually experiencing. The result is an accurate, 360-degree view of real-time service experience, which empowers service teams with the insight they need to support and add value to the organization and the customer
New! for MWC 2024 – 5G FWA and mobile broadband support
At Mobile World Congress (MWC 2024), Subtonomy will showcase some of the latest features of its powerful technical customer support suite – including the addition of support for 5G FWA. These new features are specifically designed to ensure mobile service operators can meet today’s FWA challenges and capitalize on tomorrow’s opportunities.
When there’s a problem with an FWA connection, Subtonomy’s solution empowers support agents by showing them all the actions a customer has taken to date (such as whether they’ve already performed a troubleshoot or a speed test), as well as what cell the outdoor unit is connected to, and whether it's the allocated FWA cell. Expert recommendations and insights will light up the agent dashboard, enabling agents to instantly spot service anomalies caused by cell congestion, recommend outdoor unit updates, or suggest relocation adjustments.
Empower your agents with ONE connected desktop for all services, all networks and all customers –
Provide ONE aggregated customer view that empowers agents to identify if, and what trouble, an individual customer is experiencing and how to resolve it.
Feed you smart AI chatbots, self-service applications and other digital channels with the same accurate, transparent and timely data your agents receive using Subtonomy’s self-service API. Subtonomy’s customers have found that at least 75% of all tech issues can be resolved in non-assisted channels if they have the data to do it.
Let’s connect!
Meet us 26-29 February at MWC 2024 in the Gran Fira, Barcelona (Hall 2, Meeting Room #2A57MR).